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Key Highlights

  • Aviva Car Insurance offers comprehensive cover for all types of vehicles, including electric and hybrid cars.
  • Customers can benefit from a range of optional extras, such as breakdown cover and learner driver insurance.
  • Aviva's multi car insurance policy allows customers to save 10% for every additional vehicle added to their policy.
  • The company provides extra protection against uninsured drivers and offers repairs and servicing promises.
  • Aviva Car Insurance also offers coverage for classic cars and van insurance for business vehicles.
  • Customers can easily get a quote online and enjoy Aviva's excellent customer support and complaint resolution process.
  • Aviva consistently ranks high in customer satisfaction surveys, with a score of 4.5 out of 5 based on over 10,000 reviews on Trustpilot.
  • Over 90% of claims are settled within the first few weeks of reporting the incident, showcasing Aviva's commitment to quick and efficient claims processing.
  • Aviva has a vast network of over 1,000 approved repairers across the UK, ensuring accessible and quality repair services.
  • Aviva insures one in ten vehicles in the UK, illustrating its significant presence in the car insurance market.

Who are Aviva Car insurance in the UK?

Aviva Car Insurance is a leading provider of motor insurance products in the UK. With a wide range of insurance policies and optional extras, Aviva offers comprehensive coverage for all types of vehicles. Whether you drive a classic car, an electric vehicle, or a van for business purposes, Aviva has the right insurance policy for you. Their policies come with a range of benefits, including claim discounts, renewal price guarantees, and optional extras like breakdown cover and learner driver insurance. Aviva also offers coverage for driving abroad, including countries in the EEA and other countries such as the Channel Islands, making it a convenient choice for travellers.

Who are Aviva Car insurance in the UK

Aviva understands the importance of providing reliable and affordable insurance solutions to their customers. They strive to offer comprehensive cover that meets the needs of each individual and provides peace of mind on the road. With their commitment to excellent customer service and support, Aviva ensures that their policyholders are well taken care of in case of any incidents or accidents.

Aviva Car Insurance offers a range of motor insurance products that provide comprehensive cover for your vehicle. Their insurance policies are designed to protect you against the costs of accidents, damage, and theft. Aviva's comprehensive cover includes benefits like a no claim discount, renewal price guarantees, and optional extras. With Aviva, you can have the peace of mind of knowing that your vehicle is protected by a trusted insurance provider.

Benefits of Aviva Car Insurance

Aviva Car Insurance offers a range of benefits to policyholders. Some of the key benefits include:

  • Claim discounts: Aviva offers claim discounts for policyholders who have a good claims history. This means that if you don't make a claim, you can enjoy a discount on your insurance premium when you renew your policy.
  • Renewal price guarantees: Aviva guarantees that the price of your insurance won't increase when you renew your policy, as long as your circumstances haven't changed.
  • Optional extras: Aviva provides a range of optional extras that you can add to your insurance policy, such as breakdown cover, learner driver insurance, and van insurance. These extras allow you to tailor your policy to meet your specific needs.

Levels of Aviva Car Insurance Cover

Aviva Car Insurance offers different levels of cover to suit your needs. Whether you're looking for basic third party cover or comprehensive coverage, Aviva has a policy for you.

  • Third party: This is the minimum level of cover required by law in the UK. It provides insurance for damage to other people's vehicles or property in an accident, but won't cover damage to your own vehicle.
  • Comprehensive cover: This level of cover provides protection for your own vehicle as well as damage to other people's vehicles or property in an accident. It offers a higher level of protection and peace of mind.
  • Own car cover: Aviva also offers specific coverage for your own vehicle, which includes protection against theft, fire, and damage caused by accidents.

Key Features of Aviva Car Insurance

Aviva Car Insurance offers a range of key features that set them apart from other insurance providers. These features include breakdown cover, learner driver insurance, and van insurance. With breakdown cover, Aviva provides assistance in case of a breakdown, whether you're at home or on the road. Learner driver insurance allows new drivers to practice driving in their own car without risking their no claim discount. Van insurance provides coverage for business vehicles, ensuring that you're protected during work-related activities. Additionally, Aviva offers telematics car insurance with a black box device that monitors your driving and rewards safe driving with lower premiums through their telematics policy. This innovative feature sets Aviva apart from other insurance providers and makes them a top choice for young drivers.

Extra Protection against Uninsured Drivers

Aviva Car Insurance provides extra protection against uninsured drivers with their Motor Legal cover. If your vehicle is involved in an accident caused by an uninsured motorist, Aviva will refund any excess you've paid and provide up to £100,000 to cover legal costs for financial losses or personal injury. This means that you won't be out of pocket for an accident that wasn't your fault and protects you from any potential legal liability. To benefit from this extra protection, you'll need to provide Aviva with details of the other vehicle and driver involved in the accident. Aviva's commitment to protecting their policyholders extends beyond just providing insurance coverage. They understand the frustration and financial burden that can result from accidents caused by uninsured drivers, and they aim to alleviate that burden by offering this additional protection at no additional cost of your car insurance.

Repairs and Servicing Promises

When you choose Aviva Car Insurance, you can be confident that any repairs or servicing needed for your vehicle will be handled with care and expertise. Aviva has a network of approved repairers who guarantee the quality of any work done on your vehicle. If you choose to use a repairer that's not approved by Aviva, you may have to pay a non-approved repairer excess. Aviva also offers a range of servicing promises, including a guaranteed no-claims discount, ensuring that any repairs or servicing required will be carried out to a high standard. However, it is important to note that attempting a DIY fix on your car may void these servicing promises and potentially land you in hot water with your insurer. With Aviva Car Insurance, you can trust that your vehicle will be in good hands in the event of an accident or breakdown.

Cover for Electric and Hybrid Vehicles

As the popularity of electric and hybrid vehicles continues to grow, Aviva Car Insurance offers specific coverage for these types of vehicles. With their electric car insurance, you can have peace of mind knowing that your environmentally friendly vehicle is protected. Aviva's electric car insurance provides coverage for damage, theft, and liability, as well as protection for the vehicle's battery. They also offer green insurance options that reward customers for choosing eco-friendly vehicles. Whether you drive a fully electric car or a hybrid vehicle, Aviva Car Insurance has the right coverage for you.

Types of Car Insurance Offered by Aviva

Types of Car Insurance Offered by Aviva

Aviva Car Insurance offers a range of motor insurance products to meet the needs of different drivers. Their insurance policies include comprehensive cover, third party, fire and theft insurance, multi car insurance, electric car insurance, and Aviva motor insurance. With these options, Aviva ensures that they have a policy to suit every driver, whether you're looking for maximum coverage or a more affordable type of policy.

Aviva's comprehensive car insurance is designed to provide maximum coverage and peace of mind for drivers. This policy covers damage to your own vehicle, as well as damage to other vehicles or property in an accident. Comprehensive car insurance also includes protection against theft, fire, and damage caused by vandalism or natural disasters. With Aviva's comprehensive car insurance, you can have the confidence of knowing that you're fully covered in any situation, with cover limits for personal belongings kept in your insured vehicle. Whether you're involved in a car accident or your vehicle is damaged or stolen, Aviva will be there to support you and provide the necessary coverage, including a similar level of cover when driving abroad with the Foreign Use cover add-on for an extra cost. This information can be found in Aviva's policy booklet, which outlines the countries covered by the Foreign Use add-on.

Insurance for third-party, fire, and theft situations

Aviva's third party, fire and theft insurance offers a more affordable option for drivers who don't need the full coverage provided by comprehensive insurance. This policy covers damage to other vehicles or property in an accident, as well as protection against theft and fire damage to your own vehicle. While it doesn't provide coverage for damage to your own vehicle in an accident, it offers essential protection at a lower cost. With Aviva's third party fire and theft insurance, you can have the peace of mind knowing that you're covered for the most common risks on the road.

Aviva MultiCar Insurance Policy

Aviva's multi car insurance policy allows customers to insure multiple vehicles under one policy. This can be a great option for families or households with multiple vehicles, with the main policyholder being the principal policyholder. With Aviva's multi car insurance, you can save 10% for every additional vehicle you add to your policy, up to a maximum of 5 vehicles registered at the same address. This discount applies to the cost of cover for each additional vehicle, excluding optional add-ons. Aviva's multi car insurance policy, also known as a main driver policy, is designed to provide maximum flexibility and savings for customers with multiple vehicles. Each main driver has their own no claim discount, ensuring that a claim made by one vehicle does not affect the discounts for other drivers on the policy. Additionally, adding a second vehicle to your policy will automatically jumpstart a multi car policy, saving you time and hassle. To take advantage of this, simply log into your My Aviva account and follow the easy steps to add a vehicle with multi car insurance for vehicle policyholders. This will ensure that your cover runs until your first car's renewal date, and you'll only pay for the number of days until then. Don't miss out on the savings and convenience of Aviva's multi car insurance policy - compare quotes and start bundling your policies today. Aviva also offers a renewal invitation service, where they will email or post you a renewal invitation around 30 days before your cover ends. This will include a price for all the cars on your policy for the year ahead, and they will all renew on the same day.

Aviva Electric Car Insurance

As the popularity of electric vehicles continues to rise, Aviva offers specialised insurance coverage for electric cars. Aviva's electric car insurance provides comprehensive coverage for your electric vehicle, including protection against damage, theft, and liability. Aviva also offers green insurance options that reward customers for choosing eco-friendly vehicles. These options provide additional benefits and rewards for driving an electric car.

Extra Coverage Options with Aviva Car Insurance

In addition to their comprehensive car insurance policies, Aviva offers a range of optional extras that customers can add to their policy. These extras allow you to tailor your coverage to meet your specific needs and ensure that you have the right level of protection. Some of the optional extras offered by Aviva include breakdown cover, learner driver insurance, temporary car insurance, and van insurance. These extras provide additional coverage and peace of mind, allowing you to choose your policy to suit your needs at an additional price.

Short-term Auto Insurance (Temporary Vehicle Insurance)

Aviva offers temporary car insurance for those times when you need cover for a short period. Whether you're borrowing a car, taking a weekend road trip, or need cover for a test drive, Aviva's temporary car insurance provides flexible coverage from one to 28 days. This type of insurance allows you to have the protection you need without committing to a long-term policy. With Aviva's temporary car insurance, you can have peace of mind knowing that you're covered for the duration of your temporary driving needs.

Aviva Learner Driver Insurance

Aviva's learner driver insurance is designed to provide cover for those learning to drive. This type of insurance allows learner drivers to practice their driving skills in their own car without risking their no claim discount. Aviva's learner driver insurance provides cover for provisional license holders and can be purchased for a flexible duration, from two hours to five months. With Aviva's learner driver insurance, you can have peace of mind knowing that you're covered while learning to drive and can focus on gaining valuable driving experience.

Aviva Classic Car Insurance

Aviva offers specialist coverage for classic cars. Classic car insurance provides protection for vintage, veteran, and special classic cars. Aviva understands the unique needs of classic car owners and offers tailored coverage to protect these valuable assets. Classic car insurance provides coverage for damage, theft, and liability, as well as optional extras like breakdown cover and agreed value cover.

Aviva Van Insurance

Aviva provides specialised insurance coverage for vans. Van insurance is designed for individuals and businesses that use vans for personal or commercial purposes. Aviva's van insurance provides comprehensive coverage for your van, including protection against damage, theft, and liability. Whether you use your van for business or personal use, Aviva's van insurance offers the right level of coverage to meet your needs. With their UK-based team available 24/7 for new claims, you can have peace of mind knowing that you're covered in case of any incidents or accidents involving your van.

Business Vehicle and Van Insurance by Aviva Insurance

Aviva offers specialised insurance coverage for business vehicles and vans. Business vehicle and van insurance is designed for sole traders and companies that use vehicles for work purposes. Aviva's business vehicle insurance provides comprehensive coverage for your business vehicles, including protection against damage, theft, and liability. This type of insurance ensures that you and your business are protected while on the road. Aviva's business vehicle and van insurance also offers additional benefits, such as legal services, to support your business needs. With their UK-based team available 24/7 for new claims, you can have peace of mind knowing that your business vehicles are covered by a trusted insurance provider. However, it is important to note that Aviva's Driving Other Cars cover is not available on policies in the name of a business.

Getting an Aviva Car Insurance Quote

Getting a quote for Aviva Car Insurance is quick and easy. You can get a quote online in minutes by providing some basic information about yourself and your vehicle. Aviva's quote process is designed to be simple and convenient, allowing you to compare the best car insurance quotes online.

Getting an Aviva Car Insurance Quote

Process to Get a Quote

To get a quote for Aviva Car Insurance, simply visit their website and enter your details into their online quote form. You'll need to provide information about yourself, your vehicle, and your driving history. Aviva will use this information to calculate a quote tailored to your specific circumstances. Once you've provided all the necessary information, Aviva will generate a quote for you to review. You can then choose to purchase the policy online or save the quote for later. Aviva's quote process is quick and easy, allowing you to compare the best car insurance quotes and find the coverage that suits your needs and budget.

Information Required for a Quote

To get an accurate quote for Aviva Car Insurance, you'll need to provide some essential information. This includes personal details such as your name, date of birth, and address. You'll also need to provide details about your vehicle, such as its make, model, registration number, and car tax status. Aviva may also require information about your driving history, including any previous accidents or claims. Here is a text table detailing the information required for a quote:

Information Required Description
Personal details Name, date of birth, and address
Vehicle details Make, model, registration number, annual mileage and vehicle usage
Driving history Previous accidents, claims, and driving convictions including penalty points
No claim discount Details of any no claim discount you have earned
Optional extras Any additional coverage or extras you would like to add to your policy, such as breakdown cover or learner driver insurance

Claims and No Claim Discount with Aviva

Aviva Car Insurance provides support and protection in case of accidents or incidents. Their claims process is designed to be simple and hassle-free, allowing you to file a claim quickly and efficiently. Aviva also offers a no claim discount, which rewards policyholders for not making a claim.

How to File a Claim?

If you need to file a claim with Aviva Car Insurance, the process is simple and straightforward. You can file a claim online or by phone, depending on your preference. Aviva's claims team is available 24/7 to assist you and guide you through the process. They will ask for details about the incident, such as the date, time, and location, as well as any relevant information about the other party involved. Aviva will then assess your claim and provide the necessary support and coverage. Whether you're involved in a car accident or your vehicle is stolen or damaged, Aviva is committed to providing a smooth and efficient claims process to ensure that you are well taken care of.

Understanding No Claim Discount

Aviva Car Insurance offers a no claim discount to reward policyholders for not making a claim. A no claim discount is a discount on your insurance premium that increases each year if you don't make a claim. This discount can significantly reduce the cost of your insurance and provide long-term savings. The no claim discount is earned by the policyholder, so it can be transferred to a new policy or to another vehicle. Aviva understands the importance of rewarding safe and responsible drivers, and their no claim discount is a reflection of that commitment.

Protected No Claim Discount

Aviva Car Insurance offers the option to protect your no claim discount with further information available in Aviva summary of cover. Protected no claim discount ensures that your discount remains intact even if you make an at-fault claim. This means that your no claim discount won't be affected and your insurance premium won't increase as a result of a fault claim in the last year. Protecting your no claim discount provides peace of mind knowing that your years of safe driving and responsible behaviour won't go to waste in case of an accident. Aviva's protected no claim discount is an optional extra that you can add to your policy for an additional cost. For more information, please refer to the documents section of MyAviva on the policy you wish to view.

Understanding Aviva's Policy Documents

Understanding Aviva's Policy Documents

Aviva Car Insurance provides policy documents that outline the terms and conditions of your insurance coverage. These documents are important for understanding the details of your policy, including the coverage limits and any exclusions or conditions. Aviva's policy documents are designed to be clear and easy to understand, providing all the information you need to know about your insurance policy.

Policy Wording

Aviva's policy wording provides a detailed description of the terms and conditions of your car insurance policy. It outlines the coverage provided, including the limits and exclusions. The policy wording also explains the obligations of both the policyholder and the insurance provider. By reviewing the policy wording, you can have a clear understanding of what is covered by your policy and what is not.

Terms and Conditions

The terms and conditions of your car insurance policy outline the legal agreement between you and Aviva. They provide important information about your rights and responsibilities as a policyholder. The terms and conditions cover various aspects of your insurance, including the coverage provided, the claims process, and the obligations of both parties. It's important to review and understand the terms and conditions of your policy to ensure that you comply with all requirements and to avoid any potential issues or disputes.

Aviva's Support and Customer Service

Aviva is committed to providing excellent customer service and support to their policyholders. They offer various channels for contacting their customer support team, including phone, email, and online chat. Aviva's support team is available 24/7 to assist policyholders with any inquiries or concerns they may have. They strive to provide prompt and efficient service and aim to resolve any issues or complaints in a timely manner. With their commitment to customer satisfaction, Aviva ensures that their policyholders receive the support they need throughout their insurance journey.

Contacting Aviva

Aviva provides various contact methods for policyholders to get in touch with their customer support team. Whether you prefer to speak to someone over the phone or prefer to communicate via email or online chat, Aviva has options to suit your preference. Their customer support team is available 24/7 to assist with any inquiries or concerns you may have. Aviva also offers a help desk on their website, where you can find answers to frequently asked questions and access additional resources.

Aviva's Response to Queries and Complaints

Aviva is committed to addressing queries and complaints from their policyholders in a prompt and fair manner. They have a dedicated team that handles customer feedback and complaints, and they strive to resolve issues as quickly as possible. Aviva aims to provide a positive customer experience and ensures that all queries and complaints are handled with care and attention. They have a complaint resolution process in place to ensure that any issues are addressed and resolved to the satisfaction of their policyholders.

Other Products and Services Offered by Aviva

In addition to car insurance, Aviva offers a range of other products and services to meet the diverse needs of their existing and new customers.

Home insurance - Aviva provides comprehensive home insurance plans that offer protection for your property, belongings, and personal liability. With flexible coverage options and competitive premiums, Aviva's home insurance is designed to give you peace of mind and protect your most valuable assets.

Travel insurance - Aviva understands the importance of having reliable travel insurance coverage when you're on the go. Their travel insurance plans offer extensive coverage for medical emergencies, trip cancellations or interruptions, lost baggage, and more. Whether you're traveling for business or pleasure, Aviva has a plan that suits your needs.

Life insurance - Planning for the future is essential , and Aviva offers a range of life insurance products to help you protect your loved ones and secure their financial future. Whether you need term life insurance or a whole life policy, Aviva can tailor a plan to meet your specific needs. Their policies provide coverage for death, critical illness, and disability, ensuring that you and your family are protected against unexpected events.

Health insurance - Taking care of your health is important, and Aviva's health insurance plans are designed to provide comprehensive coverage for medical expenses. From hospitalisation to outpatient treatments, their policies offer financial protection and peace of mind in times of uncertainty. With Aviva's health insurance, you can have access to a wide network of healthcare providers, ensuring that you receive the best possible care when you need it the most.

Pet insurance - Aviva understands that your furry friends are an important part of your family. That's why they offer pet insurance plans to cover unexpected veterinary expenses. From routine check-ups to emergency surgeries, Aviva's pet insurance provides coverage for a wide range of treatments, giving you the peace of mind that your beloved pets are protected.

Equity release - Unlocking the equity in your home can be a smart financial decision, and Aviva is here to help you make the most of it. With their equity release solutions, you can access the value tied up in your property without having to sell or move out. Aviva understands that everyone's situation is unique, which is why they offer flexible options that cater to your specific needs. Whether you want a lump sum payment, regular income, or a combination of both, Aviva can tailor a plan that suits you. Their expert advisors will guide you through the process, ensuring that you have all the information

Aviva Car Insurance Frequently asked questions

Yes, Aviva offers multi car insurance, which allows customers to insure multiple vehicles under one policy. This can provide cost savings and convenience for families or households with multiple vehicles.

Aviva provides coverage for drivers with non-UK driving licenses. However, they may have specific requirements or conditions, such as proof of driving history and restrictions on foreign use. It's important to check with Aviva for details based on your specific circumstances.

If your car keys are lost or stolen, Aviva provides key replacement coverage as part of their insurance products. This coverage can help cover the cost of replacing your keys and locks, as well as any associated costs, such as rental car expenses.

If you make an 'at fault' claim, your insurance costs may increase, and your no claim discount may be affected. Aviva will assess the claim and provide the necessary coverage, but it's important to consider the potential impact on your insurance premiums and future renewal prices.

Aviva policies typically cover named drivers and the main policyholder. If you want someone else to drive your car, they may need to be named as a driver on your policy. It's important to check your policy details and coverage for specifics on this matter.

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