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The Best Plusnet Deals for Broadband, TV & Mobile

Plusnet Home Broadband Explained

Plusnet is known for good customer service that provides value for money home broadband service and fast connection speed broadband to the UK household.

Plusnet was founded as a dial-up ISP back in 1997, their customer base doubled in 2004. Since then Plusnet continued to grow its internet based home broadband and telephone services and they are now one of the larger internet providers within the UK.

Plusnet is a combination of 3 different firms, Free Online, Force9 and Metronet.

Back in 2012, Plusnet launches its Plusnet fibre broadband using exactly the same network as BT (it is the same as BT super-fast Infinity broadband) to offer maximum broadband speed of 76Mbps. All of the packages offered by them come with unlimited downloads, however traffic prioritisation is used.

Plusnet Home Broadband Explained

Plusnet Broadband Customer Service

They take great pride whilst dealing with customers and have won numerous customer service awards. Customers can get in touch with them by using various options available and all of their call centres are based in the UK.

Online support section – offers basic support and frequently asked questions

Contact us facility – offers live chat and telephone support

Technical support – customers can call them by using a freephone number which is open 7 days a week.

Did you know: Plusnet's call centres are all based in the UK.

Hardware and Equipment

Plusnet uses “N” series technology for their wireless routers and they provide these routers with all ADSL and fibre broadband packages. This router is provided free of charge when you agree a 12 month or an 18 month contract for fibre or ADSL broadband.

Remember: Plusnet provides free wireless routers with all ADSL and fibre broadband packages on 12 or 18-month contracts.

Software Options and Features

Software Options and Features

Plusnet Protect Software – Plusnet unlimited products come with Plusnet Protect Software free of charge and they automatically update daily from their server facilities.

McAfee – Their security protect package includes personal firewall and spam protection which is provided by McAfee.

Additionally, Plusnet has created internet products equipped with their safeguard and parental control options.

Email and Mailbox

Customers who buy Plusnet broadband deals will receive a default mailbox option as part of the deal which also includes unlimited alias email addresses.

You can use an alias email if you don’t not want to use your own default email address, alias email are redirected to your own email which was used to sign up broadband package.

Other Extras

Additional monthly discounts are available when a customer refers a family member or a friend the discount is only applied if a family member or friend take out a Plusnet contract.

Plusnet broadband plans

Experience lightning-fast internet with Plusnet Broadband, your gateway to seamless connectivity. Join Plusnet's growing community of satisfied customers and embark on a journey of reliable and high-speed internet access. Plusnet welcomes new customers with open arms, offering competitive packages tailored to meet your specific needs. Whether you're a streaming enthusiast, a gamer, or a remote worker, various Plusnet deals cater to all. Simply enter your postcode to unlock a world of connectivity that's fast, affordable, and built to keep you connected. Say goodbye to buffering and hello to a smoother online experience with Plusnet's best Broadband. Most of the deals offer zero setup fees so no upfront cost.

Tip: Consider your household's internet usage when choosing between standard and fibre broadband packages.

Plusnet Unlimited broadband

  • Average download speed of 10 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included

Plusnet Unlimited Fibre broadband

  • Average download speed of 36 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included

Plusnet Unlimited Fibre Extra broadband

  • Average download speed of 66 Mbps
  • Free Wireless router
  • Line rental included
  • Flexible contract terms with 12 months or 18 months option
  • UK based customer service support
  • Online parental control and safeguard included
Plusnet broadband plans

What other services you can get from Plusnet home broadband offering?

Sky Sports packages / channels No
BT Sports / BT Sports app Yes
TV channels No
Fibre optic broadband service Yes
ADSL broadband service Yes
Mobile phone deals and packages No
Call package options Yes
International calls No mobile – you can buy landline package

Plusnet broadband download and upload speed analysis including peak time hours

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
ADSL2+ 11.0-13.4 Mbps 10.7-13.0 Mbps 10.6-12.9 Mbps 9.6-11.7 Mbps 0.9-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.8 Mbps
36 Mbps FTTC 32.4-34.2 Mbps 31.4-33.1 Mbps 31.0-32.8 Mbps 28.7-30.7 Mbps 7.3-8.1 Mbps 7.2-8 Mbps 7.2-7.9 Mbps 7-7.7 Mbps
66 Mbps FTTC 58.9-62.3 Mbps 58.0-61.4 Mbps 57.6-61.0 Mbps 53.9-57.3 Mbps 16.6-17.1 Mbps 16.4-17 Mbps 16.4-17 Mbps 15.7-16.4 Mbps

What Are the Differences Between Plusnet Broadband Hubs?

Plusnet offers a range of broadband hubs to suit different internet plans and customer needs. Here's a comparison table highlighting the key features and specifications of the Plusnet broadband hubs:

Router Model Plusnet Hub Two Plusnet Hub One Plusnet Hub Zero Technicolor 582n
Number of Antennas 7 5 2 2
WiFi Bands Dual-band (2.4GHz & 5GHz) Dual-band (2.4GHz & 5GHz) Single-band (2.4GHz) Single-band (2.4GHz)
2.4GHz WiFi 3x3 802.11b/g/n 2x2 802.11b/g/n 2x2 802.11b/g/n 2x2 802.11b/g/n
5GHz WiFi 4x4 802.11a/n/ac 3x3 802.11a/n/ac - -
Split WiFi Bands/SSID No Yes - -
Etdernet Ports 3 Gigabit LAN, 1 Gigabit WAN 4 Gigabit LAN, 1 Gigabit WAN 4 x 10/100 LAN 4 x 10/100 LAN
USB Port 1 x USB 2.0 1 x USB 2.0 - -
On/Off Light Control Yes No No No
Removable Password Card Yes Yes No No

Did you know: The Plusnet Hub Two offers dual-band WiFi and is best suited for high-speed internet connections.

Which Plusnet Broadband Hub Is Best for High-Speed Internet?

If you're looking for the best performance and fastest speeds, the Plusnet Hub Two is the top choice. This router supports dual-band WiFi 5 (802.11ac) with 7 antennas for improved performance and coverage. It also features 4x4 MIMO technology on the 5GHz band, allowing for faster speeds and better handling of multiple devices simultaneously.

What Are the Differences Between Plusnet Broadband Hubs

How Do the Older Plusnet Broadband Hubs Compare to the Latest Model?

The Plusnet Hub One is an older model that also supports dual-band WiFi 5, but with slightly lower specifications. It has 5 antennas and 3x3 MIMO technology on the 5GHz band, which still offers good performance but may not be as fast or efficient as the Plusnet Hub Two.

The Plusnet Hub Zero and Technicolor 582n are legacy routers that only support single-band WiFi 4 (802.11n). These models lack advanced features like USB ports and split WiFi bands, and their performance may not be sufficient for households with multiple devices or high-bandwidth applications.

What Are the Differences in Ethernet Connectivity Among Plusnet Broadband Hubs?

All Plusnet broadband hubs have multiple Ethernet ports for wired connections, but the speeds and number of ports vary between models. The Plusnet Hub Two and Plusnet Hub One offer Gigabit Ethernet speeds, with the Hub Two featuring 3 LAN ports and 1 WAN port, while the Hub One has 4 LAN ports and 1 WAN port.

The Plusnet Hub Zero and Technicolor 582n have 4 LAN ports each, but they only support 10/100 Ethernet speeds, which are slower than Gigabit Ethernet.

  • Name: Plusnet
  • Tag line: We’ll do you proud
  • Legal name: Plusnet plc
  • Parent company: BT Group plc
  • Operated in Regions: UK
  • Plans offer: Broadband, Landline, Digital TV, Mobile
  • IPv6 Support: No
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • ISPA Member: Large
  • Customer Service Number: 00 44 345 140 0200
  • Overall Satisfaction according to Ofcom: 86%
  • Customer reviews: 10,928 Trustpilot

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