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Introducing Hey Broadband

In today's technological world, most of us use the internet on a daily basis for work and leisure. In fact, government figures in 2019 showed that virtually all adults (99%) aged 16 to 44 years in the UK were recent internet users. As such, finding the fastest and most cost-effective deal has never been more important. There are currently more than 200 broadband internet providers in the country, all vying for our customs. You can carry out a quick and easy broadband comparison at Free Price Compare to find the best provider for you.

One possible provider is Hey Broadband. This Cheshire based company is an Alt Net, one of a fast-growing group of independent broadband carriers who own the third largest share of fibre connections in the UK. These companies are taking over where the Government is failing to deliver on its 2019 pledge to secure the UK a fully fibre optic network by 2025. Hey Broadband is currently working to expand its coverage across the country. It offers full fibre to the premises (FFTP) broadband connection. FFTP, also known as ultrafast fibre broadband, involves fibre optic cables being routed directly from the broadband exchange into your home. This enables better speeds, around 30 times faster than standard fibre.

Introducing Hey Broadband

What does Hey Broadband offer?

Hey Broadband focuses on offering full fibre direct to the home for full reliability and fair prices. It is currently focusing on mid-size towns and rural areas, places which may be overlooked by some of the bigger internet providers which are concentrating more on big cities. Hey Broadband has already been introduced in West Sussex and Buckinghamshire, including High Wycombe and Horsham.

Hey Broadband only offers FTTP business and home broadband, which in itself has many benefits. FFTP broadband offers the fastest possible speeds, is dependable and safe, has a higher bandwidth capacity and is able to withstand electromagnetic interference such as heating. It is also durable, strong and less likely to become damaged.

Hey Broadband provides itself on providing 'reliable gigabit connection' on which customers can depend even at peak times. According to Ofcom, the average UK broadband download speed is 54.2Mbps. Hey Broadband claims to offer speeds up to 20x faster than traditional broadband, free from buffering and dropouts. The company even has an interactive tool on its website which demonstrates how quickly its average wired speed of 900 Mbps can make various downloads when compared to the UK's average speed of 50Mbps.

What Broadband Packages Does Hey Broadband Offer?

Hey Broadband provides a range of high-speed internet options to suit various needs and budgets. Their packages are designed to offer flexibility in terms of speed and contract length. Here's a breakdown of Hey Broadband's offerings:

What Speeds Are Available with Hey Broadband?

Hey Broadband offers three main speed tiers:

  1. Superfast 150: Up to 150 Mbps
  2. Megafast 400: Up to 400 Mbps
  3. Gigafast 900: Up to 900 Mbps

How Flexible Are Hey Broadband's Contract Options?

Hey Broadband understands that different customers have different needs when it comes to contract length. They offer three contract duration options:

  1. 24-month contracts
  2. 12-month contracts
  3. 30-day rolling contracts

This flexibility allows customers to choose the commitment level that best suits their circumstances.

What Are the Pricing Details for Hey Broadband Packages?

The pricing structure for Hey Broadband packages varies based on speed and contract length. Here's a general overview:

24-month contracts:
  • Superfast 150: £25/month
  • Megafast 400: £33/month
  • Gigafast 900: £45/month
12-month contracts:
  • Superfast 150: £28/month
  • Megafast 400: £35/month
  • Gigafast 900: £55/month
30-day contracts:
  • Superfast 150: £32/month
  • Megafast 400: £39/month
  • Gigafast 900: £55/month

Are There Any Special Offers on Hey Broadband Packages?

Yes, Hey Broadband occasionally runs promotions to provide even better value to customers. Currently, they are offering a special deal on their Gigafast 900 package:

  • £1.99 per month for the first 6 months
  • Then £28 per month for the remainder of the 24-month contract

This offer provides substantial savings for customers who are looking for the highest speeds available.

What deals are there for home workers

What deals are there for home workers?

The Covid 19 pandemic and changing working practices mean more people are working from home. Official figures from 2020 showed that homeworking had become a way of life for almost half of British workers. Hey Broadband has responded to this with a selection of home worker plans. The Home Worker package is ideal for those working from home using cloud-based apps, online conferences and video streaming. It offers speeds of 900 Mbps for downloads and uploads, as well as free installation and router and one working day service level agreement.

There is also the Home Worker Pro bundle, which is for heavy use of cloud-based apps and document sharing plus one static IP address. This also offers speeds of up to 900 Mbps for uploads and downloads.

Are there any deals for businesses?

Hey Broadband offers a series of full fibre plans for businesses, offering dedicated leased lines for sole use. This includes the Business Superfast Plan, ideal for small businesses, which offers 100Mbps average speed, unlimited data, one free status IP address and £99 installation. Business Megafast, which serves growing businesses with multiple users, offers average speeds of 400Mbps, as well as unlimited data and Business Gigafast, ideal for larger businesses, offers average speeds of 900Mbps.

How do I know if Hey Broadband is available in my area?

The company offers a postcode checker on its website to work out where it is available and the realistic maximum speed you can expect to be able to enjoy. All you have to do is enter your postcode to find out where it has so far been installed.

How long does it take to switch to Hey Broadband?

Hey Broadband promises to be able to switch customers to their service within two weeks. Engineers will visit your home to connect fibre from a telephone pole or a trench underground to your home. In most cases, the installation work takes around two hours, although if there are technical issues or complex circumstances, it may be longer.

Engineers will also decide on the best possible location for the new Hey Broadband router.

Installation charges will be incurred if you require it in a different location which needs more than one hour of work. Customers can use their own router and Hey Broadband will provide a bridge modem service for free and a special modem will be installed.

Customers have to let engineers know before they arrive at the property, otherwise a £60 charge will be applied. The Hey Broadband router provided is the ADTRAN 814-v6 Home Gateway Unit. WiFi 6 GPON HGU.

How do I contact Hey Broadband?

Hey Broadband provides a customer service team and a technical support team who are on hand to help answer any queries and deal with any problems. They can be contacted on 0808 168 1616, by emailing [email protected] or through a Live Chat which is available from 8am to 8pm.

How do I contact Hey Broadband

How happy are Hey Broadband's customers?

Of course, broadband companies want to attract your business and so offer persuasive marketing materials. Finding some Hey Broadband reviews can lift the lid on how existing customers feel about the service they receive for their home broadband. The company currently has four out of five stars on Trustpilot, with many praising the installation experience.

How do I know if Hey Broadband offers the best deal for me?

You can compare broadband prices and deals by using Free Price Compare. Simply enter your postcode and email and Free Price Compare will take away the hassle by comparing the best broadband deals for you from dozens of providers.

Frequently Asked Questions About Hey Broadband

Hey Broadband's availability varies across the UK. To check if it's available at your address, use the postcode checker on their website. As Hey Broadband is expanding its coverage, it's worth checking periodically if it's not currently available in your area.

Yes, all Hey Broadband packages come with unlimited data. You can stream, download and browse without worrying about data caps or additional charges. This is ideal for households with multiple users or those who consume a lot of online content.

Hey Broadband aims to make installation straightforward. Typically, they'll schedule a technician to install and set up your equipment. If your property is already set up for fibre broadband, the process might be quicker and may not require a technician visit.

Hey Broadband offers flexible contract options, including 24-month, 12-month, and 30-day rolling contracts. This allows customers to choose a plan that best fits their circumstances, whether you're a long-term resident or need a short-term solution.

Hey Broadband offers competitive speeds, flexible contracts, and unlimited data on all packages. Their pricing is often competitive, especially with promotional offers. As a smaller provider, they often focus on personalised customer support. However, their availability may be more limited compared to larger national providers.

Hey Broadband is a full fibre broadband provider that doesn't require a traditional phone line for internet service. Their packages are designed to deliver high-speed internet without the need for a landline. However, if you still want a home phone service, Hey Broadband offers a Voice over IP (VoIP) option that works through your internet connection. This modern approach often results in better call quality and potentially lower costs compared to traditional landline services.

Page last updated on: 04/07/2024

Page reviewed by: Brijesh Patel

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