RBH LONDON LTD and FREE PRICE COMPARE UTILITIES LTD T/A FreePriceCompare.com is committed to protecting any information you provide by which you can be identified when using this website. You can be assured that it will remain with us and only be used in accordance with this privacy statement.
RBH LONDON LTD and FREE PRICE COMPARE UTILITIES LTD T/A FreePriceCompare.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Compliance with the UK General Data Protection Regulation 2021 (GDPR), the Data Protection Act 2018, and related laws, Free Price Compare is committed to the safeguarding of your personal information. The GDPR mandates the protection of 'personal data,' a term that encompasses any information about an identifiable individual. This can include but is not limited to, your name, email, home address, phone number, or any online identifiers.
As your trusted data controller, Free Price Compare (referred to as "we", "us", and "our" in our privacy policy) takes full responsibility for managing the personal information you entrust to us, ensuring its security and confidentiality in line with legal requirements.
You can contact FreePriceCompare.com by post at 113 Romford Road, London, E15 4LY, by telephone – 0203 475 7476 or you can email [email protected]
This policy applies to everyone who uses our website and/or comparison services.
This privacy notice explains the types of data we collect about you, the ways we use it, and the reasons behind it. You must take the time to read through it. By "services," we refer to the entire range of websites, apps, products, and services offered under our brand(s) and through various platforms.
For certain services, we might provide additional information on data handling, which should be considered and read alongside this privacy policy.
Please be aware that our services may include links to third-party sites. Since these are beyond our control, we recommend reviewing their privacy policies as well.
Directly from You: We primarily collect personal information directly from you when you interact with our Services. This can occur through various means such as visiting our website, using our mobile application, or engaging with us via other digital platforms under our management.
Through Our Product Partners: If you purchase a product or service featured on our Site from one of our partners, they may share information about your purchase with us. This process helps us track sales and continuously improve the services we provide to you.
From Our Channel Operators: Some of the service channels on our Site are operated by trusted partners. In these instances, we may receive personal information from these channel operators in line with this Privacy Policy. These operators, when collecting your data on our behalf, act as controllers of your personal information and adhere to their privacy responsibilities.
Via Our Suppliers: We occasionally rely on third-party suppliers to collect and process personal information for us, for example, IT service providers or market research agencies. We are committed to ensuring these suppliers adhere to high standards of data protection, thereby safeguarding your information.
The types of personal information we might gather from you when using our services encompass:
We utilise data to serve you better and operate our business effectively. Depending on your interaction with our services and the preferences you express, we employ your data for various purposes:
When delivering our services, we may use your data for the following:
To enhance and promote our services, as well as those of our partners, we may use your data for various purposes:
Please note: We do not utilise profiling in a manner that could have legal or similar effects, such as determining credit eligibility.
In the course of operating our business, we may use your data for various purposes:
Performance of a Contract – To provide you with our services and manage your account, we will:
Consent We will process your personal information when you have specifically agreed to let us do so for certain reasons. For example:
You can take back your consent at any time, which won't affect any processing done before you withdrew your consent.
Legitimate Interests – We might use some of your personal information when the benefits of doing so are not outweighed by your rights or freedom. This is known as "legitimate interests" under UK privacy laws. Our legitimate interests for using your personal information include:
Legal Requirements - Sometimes we need to use your personal information because the law says we have to. This could be to share information with courts, regulators, government bodies, or agencies to follow legal orders, help with legal cases, or prevent fraud and money laundering, possibly involving fraud prevention agencies. We might also need to process your information to handle requests you make about your data rights and to make sure we can fulfil these requests.
A cookie is a small text file stored on your computer or device. We use cookies to:
To find out more about the specific cookies we use and why, please carefully read our Cookie Policy.
We gather your personal information when you use our website, like registering an account or comparing products and services. If you contact us by phone, post, or online (including email, social media, and mobile apps), we'll collect information then too. We also collect details if you provide feedback, join in our market research, surveys, contests, prize draws, or promotions. Sometimes, we might get information about you from other third party sources or public records, as mentioned above in this privacy policy.
We may share your personal information with or receive it from:
At Free Price Compare, we communicate with our customers through various channels, with our messages falling into three main categories: "Direct Marketing Communications," "Service Communications," and "Third-Party Marketing Communications."
Direct Marketing Communications
We recognise that our customers have different preferences when it comes to receiving marketing materials. To accommodate this, we differentiate between our reminder notifications for quotes and renewals and our broader marketing initiatives, which encompass newsletters, updates on our latest deals, products, and promotional offers.
You have the flexibility to opt-in for our general marketing updates without receiving reminders for quotes and renewals, and vice versa. If you decide that you do not wish to receive either reminders for quotes and renewals or our general marketing communications, we will respect your decision and cease to send these direct marketing messages to you.
Should you choose to no longer receive direct marketing communications, including reminders for quotes and renewals, you can easily unsubscribe by following the instructions in the messages you receive or by contacting our customer service at [email protected]with your email address and specifying the communications you wish to opt out of.
This preference extends to marketing communications from affiliated Group companies as well.
Service Communications
Our service-related messages are delivered via SMS and email. These communications are essential and do not require your consent, as they include:
Third-Party Marketing Communications
Free Price Compare is committed to protecting the privacy of young individuals. We do not intentionally gather personal details from children under 16 years old, and we advise that our website is not designed for use by children under this age. If we ever collect personal information from minors as part of our offerings, we will strictly adhere to all applicable legal requirements, including but not limited to securing consent from parents or guardians when required.
Free Price Compare actively maintains profiles across various social media platforms. When you interact with our social media pages, we can access only the information you've made public on your profile, provided you're logged into your account. Additionally, any data you directly share with us, such as comments or messages, is processed to enhance our interaction.
Even if you don't have an account or aren't logged in, the social media platform may still process your data during your visit to our pages. These platforms offer us anonymous analytical insights to help us optimize your experience, although we do not receive detailed usage data from them. For detailed information about the data policies of these social media platforms, please refer to their Privacy Policies.
Moreover, platforms like Facebook may place cookies on your device when you visit our social media pages, regardless of your account status or login state. These cookies are used by the social media network to track your preferences and interests, enabling them to present personalized advertising. For more details on our cookie usage, please visit our Cookie Policy page.
At Free Price Compare, we recognise that your data might need to be moved across borders, particularly if we're working with providers located outside of the UK or the European Economic Area (EEA). Whenever such transfers happen, we're committed to applying the necessary protections to your data, in line with UK and European data protection legislation.
To safeguard your information, we may employ measures like adopting the International Data Transfer Agreement clauses recommended by the UK, or the Standard Contractual Clauses put forth by the European Commission, supplemented with specific provisions for UK-based data transfers to our service providers and partners.
Furthermore, where it's appropriate, we might utilise specific exceptions provided under Article 49 of the General Data Protection Regulation (GDPR) for moving personal data from individuals in the UK or EEA to countries outside this area, such as the United States, which may not have equivalent levels of data protection. This includes transferring data in compliance with legal grounds for processing, and ensuring your personal information is handled responsibly and securely, no matter where it's transferred.
We retain your personal information only for as long as necessary to achieve the objectives laid out in this Privacy Policy, or until you request its deletion, except where law requires or allows for a longer storage period.
Typically, we hold onto your details for the duration of your engagement with our Site or as long as you have an active account with us. If you apply for or purchase products or services through the Site, we must keep your information for a longer period for accounting reasons, which could extend up to six years after you provide it to us.
Should you register for any of our Services and then not use them for a considered reasonable period (the length of which may vary depending on the Service(s) you have signed up for), we may reach out to confirm if you wish to continue receiving our communications.
In cases where our product partners use your personal information to offer you a quote, they act as the data controller. However, they should only retain your information for a period deemed reasonable for providing you with the quote.
For those purchasing a product, the service provider will maintain your personal information according to their own retention schedules. Therefore, you are encouraged to review their privacy policies for more detailed information.
It's important to note that even if you request deletion of your personal information, or we proceed to delete it, it may remain on backup or archival media for legal, tax, or regulatory reasons.
The safety of your personal information is a top priority for us at Free Price Compare. To enhance security, our Site employs HTTPS where necessary, creating a more secure environment for your information. Despite this, it's important to acknowledge that no method of transmitting data over the internet is 100% secure. To mitigate risks, sensitive data, such as credit card information, is encrypted to reduce the possibility of interception during its journey across the internet.
When you register to use certain parts of our Site, you'll go through a process that includes setting up a username, password, and possibly other identification details. It's crucial that you keep these details private and not share them with others. We encourage the creation of a strong password, incorporating a mix of letters and numbers, to further protect your account. Should you need to reset your password, this can only be done through the email address associated with your account, adding an extra layer of security.
In certain circumstances, it may be necessary for your personal information to be transferred outside the UK, whether within the EEA or to countries outside of it. We only undertake such transfers when the destination country has not been deemed "adequate" by the UK government, ensuring that appropriate safeguards, such as data transfer agreements approved by the UK, are in place in line with UK GDPR and the Data Protection Act 2018. These measures are designed to maintain the security and confidentiality of your personal data, no matter where it is processed.
You are entitled to various rights concerning your personal data, as established by data protection laws. These rights include:
To inquire or exercise any of these rights, please contact our Data Requests Team by emailing us at [email protected].
If you're dissatisfied with how we handle a complaint about your data, you might have the option to escalate your complaint to the UK's Information Commissioner’s Office (ICO).
This Privacy Policy is governed by the laws of England and Wales, ensuring your rights and our obligations are clearly understood and respected.
Free Price Compare is committed to providing the highest level of service but we acknowledge that sometimes you may feel like you want to ask questions or make a complaint. We take all requests and complaints seriously and will treat any customer that raises a complaint with courtesy and respect during the resolution process.
Our time line for the complaint process is to acknowledge the complaint within 5 business days with the aim of a full resolution within 10 business days, however if there are factors out of our control then this time can be extended to 40 business days.
The details to send a complaint are;
The process we follow is;
Stage 1
Should something go wrong, or you are unhappy with the service you have received, please get in touch with us at the earliest opportunity so we can look to put things right as soon as possible. Our Customer Services team aim to respond to your enquiry within 2-5 business days.
Stage 2: Senior Management Review
If you feel your complaint has not been resolved to your satisfaction, you can request an internal review. Your complaint will then escalate your complaint to a senior manager, who will contact you to establish what has happened and learn more about your dissatisfaction and will then investigate and do their best to resolve the matter for you.
Stage 3: Quality Assurance Officer (external)
If you feel your complaint has still not been resolved in a manor you think is acceptable then you will be able to contact a relevant ombudsman free of charge. You can contact the relevant ombudsman 8 weeks after the date of your initial complaint.
Energy Ombudsman
For any complaint related to energy switching (consumer or business energy switching), then you can contract the Energy Ombudsman who offer a free and impartial service, their contact details are;
For any complaint relating to financial services (any loans or insurance products) then you can contact the Financial Ombudsman who offer a free and impartial service to consumers their contact details are;
For any complaint related to a different product on our website, then you can contract the Dispute Resolution Ombudsman, their service is free of charge and offer consumers a free of charge service. Their contact details are;
As of 11 March 2024, we have updated our Privacy Policy. Please be aware that Free Price Compare reserves the right to revise or alter this policy at any moment, with all modifications promptly made available on our website. You'll find the date of the latest update noted here for your reference. Your continued use of our site after changes signifies your acceptance of our updated terms. If you disagree with any of the modifications, please refrain from using our services.