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It’s time to compare broadband, phone and TV deals

We make it very easy for you to compare and switch broadband, phone and TV deals.
Here you will find everything you need to know about comparing and switching broadband, telephone and TV suppliers to find great package deals and fantastic discounts.

Related articles

Things to consider when switching broadband

  • Speed – Our results are shown as average speed which is also known as average download speed, this his how many megabits per second (MBps or MB) the average user will receive during peak hours.
  • Bundles – Is it best to include a phone line and TV package in with your broadband contract or should you get a broadband only contract? You can compare any of the variables on the site, so search and see what is best or you
  • Price – Obviously, people like a bargain, but look at other factors in the price, speed, Fibre or ADSL, contract length, any incentives with the contract and any upfront costs because these can push the first month’s cost up considerably (we recommend that you divide the upfront costs by the length of the contract and add the monthly cost to get a true monthly cost of the broadband contract)
  • Offers – Free Price Compare regularly get exclusive offers that usually last for 7 days so do not bank on a voucher, cashback or bill credit offer being there a week after you originally see it.
  • Contract length – Most contracts are 12, 18 or 24 months, compare and pick the one that you will be happy with and that will be able to deal with your household demand nearer the end of the contract. Also, if you are a student, look out for student broadband deals in during the time that university starts again, these are usually 9 month contracts.
  • Usage – If you are a binger on TV box sets these are usually streamed through your TV or WI-FI so you will need an unlimited usage contract, make sure that you do not get caught out with a great price but limited downloads. Equally, if you are light user, then a limited usage contract could be better for you.
  • Availability – We check your postcode before showing you great deals, this is to ensure we show you accurate speeds for the packages you can compare, just because your friends get one speed, it doesn’t mean you will. The distance from the exchange can also have an impact, so it is best to be accurate with the postcode checker.
  • Our filter tab on the left hand side allow you to filter and compare exactly what you are looking for; Broadband only, broadband and TV packages, Broadband, TV and phone packages, display by speed, price, provider and whether you want standard broadband (ADSL) or fibre broadband.

How do I switch providers and who should I choose?

Whether you are looking for a short-term contract, wireless or super-fast fibre broadband we will show you all the packages you are looking for by comparing all of the leading providers.

To switch providers without incurring a fee you will need to be free from a contract with your existing supplier and then all you need to do is the following;

  • Step 1: Enter your post code so we can get the accurate speeds on your street
  • Step 2: Compare the providers and match your needs to their packages and view our exclusive offers
  • Step 3: Click on the Buy Now button and you will be taken to the providers website to complete the new contract
  • Step 4: Complete the required information on the providers site
  • Step 5: After the installation date has been given, enjoy your new broadband.
  • Step 6: If you have taken a package with a reward such as bill credit, pre-paid Mastercard or a voucher, these are sent automatically by the provider when you have been a customer for the validation period

What types of broadband deals are there?

  • Fibre optic broadband – The fastest and most reliable broadband experience. It is designed to support today’s living and is more than capable to handle larger families demands of streaming TV, online gaming and multiple connections through gadgets such as phones, tablets and speakers - it is what is best for the highest streaming quality (UHD).

    • Fibre optic broadband isn’t available for the whole of the UK at the moment, so don’t be too disappointed if it doesn’t show in your results.

  • ADSL – This works on your existing landline but times have changed from the 2000’s so you can still make a telephone call and be online at the same time. This is the most widely available service with 99% of the UK having access to ADSL broadband. You don’t need Fibre optic for Superfast broadband either (Superfast is defined as over 30MB) as according to Ofcom over 91% of households have access to Superfast broadband
  • Wireless – Also known as mobile broadband, these are traditionally in remote areas where laying cables are getting traditional broadband is logistically tricky so it is very unlikely you will see this on your search.
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Why do broadband speeds differ?

When a provider shows their speed, it is showing what download speed 50% of their customers receive at peak time (8pm – 10pm) and there are a lot of technical and environmental factors that can affect the speed.

Where you live – In larger towns and cities, development of Superfast broadband is more advanced because of the volume of customers in rural areas the rollout is slower due to the smaller demand so the broadband is being delivered on the older and less reliable copper wire systems.

There can also be capacity issues, this is less of a factor for the larger providers but for the smaller budget providers there can be some temporary slowdowns during heavy usage times such as 8pm – 10pm.

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What speed do I need?

Ultimately this varies on a person to person or household to household basis. When you have multiple devices connected and using the internet at the same time then the bandwidth is shared amongst these devices so that will affect the speed you receive. You should also think of the services that you use, if you use the internet for online gaming then Xbox and PlayStation recommend 3MB minimum and the minimum recommended speeds for streaming services are

Provider SD HD UHD / 4K
Netflix 3MB 5MB 25MB
Amazon Prime 3MB 5MB 25MB
BBC iPlayer 1.5MB 5MB  -
Apple TV 2.5MB 6MB  -

You will want enough speed to cover these and also use other devices at the same time to avoid any buffering or quality issues, but if you are a light solo user 300MB probably isn’t required so you shouldn’t pay for a contract that has this speed, negotiate the speed down and save money.

It is also important to note, that whenever a provider quotes their average speed this is from the exchange to your router and not what you will get over WI-FI, you will see a notable difference in a speed test over WI-FI and through a wired connection.

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Who do we compare?

Virgin Media

Virgin Media offer the fastest broadband in the UK and regularly win awards as the fastest provider of broadband packages in the UK.

Their intelligent WI-FI router will automatically sort out any problems or issues meaning an engineer is called less often and your downtime is dramatically reduced.

Virgin Media’s internet is also independent from others as they use their own cables and have spent millions of pounds developing their superfast network giving you the quickest speeds and great reliability, in June 2019 the network has an uptime of 99.96%

Virgin Media also offer great TV packages and are the only place where you can get both Sky Sports and BT Sport on the same contract, you can also include Sky Movies, premium kids’ channels or Asian channels as add-ons in your contract.

BT

BT as a brand are synonymous with communication and their cabling network is the main infrastructure of the UK’s broadband network being utilised by a large number of the competing broadband suppliers.

BT’s WI-FI is backed by their Smart Hub which gives a powerful WI-FI signal to all areas of your home and they also offer a minimum average speed guarantee day or night, although this feature incurs an extra cost as it is only available on certain broadband packages.

BT have invested billions of pounds in their TV content have secured exclusive rights for a number of top sporting events and if you add TV to a broadband package then BT Sport comes included.

All of BT’s broadband packages also come with a phone line rental, BT Virus Protect and Parental Controls so you have peace of mind for the duration of your broadband contract.

TalkTalk

TalkTalk is aimed for customers looking for value in their contract without compromising speed or reliability. They also pride themselves on the ease of set up for their WI-FI Hub, you simply plug in, switch on and browse.

But it isn’t only broadband that TalkTalk offer, with their TalkTalk TV you can add different packages to TalkTalk TV such as Sky Sports, Sky Movies and adding channel bundles such as entertainment.

One of the advantages of TalkTalk is that there are no mid-contract price rises, so you are confident in your budgeting because of the fixed price for the length of the contact.

Sky

Sky isn’t the leader when it comes to average broadband speeds but if you are looking for a TV and broadband bundle then they really are the market leaders.

Sky’s broadband average speeds are still good so if you are not a heavy user and you don’t need 200MB speed, then they should be seriously considered.

They also have very good customer service having received the joint fewest complaints to Ofcom comparing the major providers in the latest Telecoms and Pay TV Complaints Report (published 23rd July 2019)

When it comes to TV Sky are the largest providers of pay TV in the UK have been the dominant supplier since it’s inception in 1990 and you can receive exclusive channels such as Sky Atlantic as well as build packages that include their leading Sky Sports and Sky Movies channels.

Plusnet

Plusnet prides itself on its UK based customer service and regularly wins awards for this. Its broadband contract gives you confidence because it offers an account review to check you’re on the best deal. Like Plusnet it’s prices will not increase throughout the duration of the contract.

Its broadband only deals are some of the most competitive in the market

The TV offering on Plusnet isn’t as strong as other providers, but with a deeper look you may find it is exactly what you are looking for with 70 Freeview channels as well as Gold, MTV, BT Sport 1, Comedy Central and E! as standard with the option to pick your extra channels like Cartoon Network, Disney or the full BT Sport package.

Post Office

Post Office has evolved, they still help you post letters, but now they deliver too… they deliver one of the cheapest broadband and phone packages in the UK but still maintain great download speeds.

Post Office Broadband only offers a few deals to keep its offering simple, it doesn’t offer broadband only so all will require you take a phone line but they have very competitive call packages that include weekend calls or anytime calls.

There are no TV bundles with Post Office, but if you like simple offers with good average speeds then Post Office will need to be considered

EE

Whilst most people know EE as a mobile operator but it has been supplying broadband since it inherited Orange UK’s broadband service in 2015 it was purchased by BT in 2016.

The broadband you receive will be through the BT Openreach network but that is the same with a lot of providers and the offers and packages are very similar to BT but a little slimmed down in terms of options. You also will not get the same TV options compared to BT and the minimum contract length is longer with EE but it is usually lower in price but the average speed will be the same in comparison.

Vodafone

Another mobile operator that is strong in the broadband sector Vodafone are that confident in their service that they offer money off of your bill if your speed drops below a guaranteed level. They also offer a loyalty discount on certain broadband packages if you are pay monthly mobile customer with Vodafone.

Vodafone only offer fibre broadband and have a small number of packages to compare to ensue they remain very competitive in terms of speed and cost.

Vodafone’s router has some handy features such as “beamforming technology”, this means it will focus the signal to a particular device so if you are at the end of the garden it focuses more to get a WI-FI signal to you there.

Now Broadband

NOW Broadband is owned by SKY and works on the same infrastructure, it is a great value alternative to SKY, because whilst it’s speeds and technology are the same the additional benefits are less which you may not need anyway.

NOW built its reputation on the TV package which let you buy day, week or month passes for what you wanted to watch, and for the past few years have now offered broadband. You can add a TV pass to your package and increase your savings.

Also, with NOW broadband you also get a phone line included which offers any time calls as part of the package. They also offer 1 month broadband packages, which are great if you want a short term contract but there is a large set up fee for this.

SSE

An energy company that entered the broadband market, you can be sure of background of a company when they have the weight of SSE, and if you are an SSE customer you can great discounts on your broadband bill.

SSE only offer broadband with a phone line package so you can not compare any TV packages but with low prices and average speeds then they should be considered as a broadband only option.

Their contracts are longer than most (18 months), but they offer a 60 day Happiness Guarantee which means if you are not happy during the 60 day you can end the contract penalty free which gives you confidence taking a longer contract.

John Lewis Broadband

John Lewis broadband is run on the Plusnet network, so you know you are getting great reliability, but what John Lewis do offer are shorter contract lengths on the contracts. Also, if you purchase during a promotional period John Lewis Broadband offer some great home gadgets as an incentive to buy.

Because it is on the Plusnet network you will receive the same average speeds (10MB, 36MB & 66MB) and it also comes with no set up fees (as long as you already have a working phone line). On top of that the packages come with evening and weekend call packages.

Shell Energy

Shell Energy purchased First Utility in 2019 and took over their energy and broadband divisions and plan to be strong and competitive in these markets now.

Like with SSE you will get a discount if you use Shell Energy for your gas or electricity and there is no set up costs on all contracts make Shell Energy an attractive proposition especially if you drive as customers get 3% off of their fuel at Shell fuel stations.

It is worth noting that Shell Energy will credit check you before agreeing the contract with you, this can lead to a number of people being rejected.

Zen

Zen are a UK based broadband company that has local numbers should you need any assistance. They offer a lifetime price guarantee so as long as you never leave, you will never pay more per month.

Zen’s router is different to the other smaller providers and it can provide some great speeds, it is a free router so that won’t anything to the upfront costs.

Zen also offer broadband only so if you don’t want a phone contract you don’t need one, but if you do, you can compare with and without a phone line.

One Stream

One Stream are relatively new in the broadband market having entered in 2018, they are trying to stand out as the newbies by offering some low pricing for their broadband contracts. They are on the Openreach network, so the quality can’t be questioned and you can save 10% compared to others on the basic package.

Speaking of basic, that sums up this company, you will not get any added extras or have the option to add a TV bundle to your package, but if you are looking for broadband and phone package then they can be a good option.

Why Should you change providers?

Often you can save money by switching your provider because a new supplier will offer better deals to new customers, but you need to check that you are going to get more for your money if this is your reason switching. Look at call costs, usage allowances and the total contract cost because there may be set up and installation costs that push up the effective monthly cost and also the introductory price may only be for 12 months on an 18 month contract.

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Should I bundle my package (TV, broadband and phone)

Traditionally this is another way to save money as the provider bundle their services for a great price and significant savings. The bundles typically come as broadband and phone, broadband, TV and phone or some providers will offer broadband, TV, phone and mobile phone deals. It also makes things easier for yourself with 1 contract, 1 bill and 1 customer service to deal with. You can now build your own bundles with a number of suppliers to focus on sport, movies or specialist channels instead of having to take every channel available.

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Do I have to have a phone line for broadband?

The only major provider to offer phone free broadband is Virgin Media this is because of the way that the broadband is supplied through the cables, so your options are limited but the savings can be great. As time goes on other providers may soon offer this option but it is not available now

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What order do you show your results?

The default ranking is based on the popularity of the package / deal in your area in terms of page views and sales. You can change the order which you see the providers by using the filter options on the left-hand side. None of our packages are ranked in order of commission received to Free Price Compare

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UK broadband providers customer contact line average waiting time and satisfaction scores

When your broadband has an issue or something goes wrong, you would prefer getting in touch with your service provider by calling them. OFCOM, the industry regulator asked each supplier the average time it takes their agent to answer a customer’s call. The average call waiting time was 01.37.

Market research BT EE KCOM Plusnet Post Office Sky TalkTalk Virgin Media Overall Average
Satisfaction 80% 87% N/A 86% N/A 83% 79% 85% 83%
Customers with a reason to complain 12% 11% N/A 12% N/A 10% 17% 15% 13%
satisfaction with complaints handling 47% 53% N/A 49% N/A 54% 44% 47% 49%
Provider data
Average call waiting data (mm:ss) 1:13 0:35 2:44 6:47 0:34 1:24 0:33 2:19 1:37
Complaints to Ofcom per 100K subscribers 79 36 N/A 101 N/A 20 96 51 58

Source: Ofcom report

Research conducted by OFCOM found 83% of broadband customers were happy with their broadband service provider. BT, Plusnet, EE, Virgin and Sky scored above 80% while TalkTalk score was slightly below the industry average. As per OFCOM guidelines published on 01/03/2020, broadband and phone line providers must treat customers fairly and provide honest and clear information.

As per OFCOM guidelines published on 01/03/2020, broadband and phone line providers must treat customers fairly and provide honest and clear information.

  • 1- Providers must provide realistic broadband speed while selling, and to consider peak time speed too.
  • 2- Must always provide a minimum speed guarantee at the point of sale with a customer
  • 3- If the speed falls below the agreed minimum guarantee then they must let customer exit their contract without a penalty fee.
  • 4- Provide you the above rights, regardless of broadband technology used by the provider. i.e. cable, Fibre and copper.

BT, Plusnet, EE, Virgin, Sky and TalkTalk cover 95% of the UK household broadband services and have signed up to the new Fairness for customers code.

Advertise prices vs promoted prices for standard and superfast broadband per provider

BT Sky Virgin Media TalkTalk Plusnet EE
List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price
Unlimited Standard Broadband unlimited (10 Mbps) Broadband unlimited (11 Mbps) n/a Fast Broadband (11 Mbps) Unlimited Broadband (18 Months) (10 Mbps) Standard Broadband (18) (10 Mbps)
32.99 29.99 25 20 30 19.95 29.98 19.99 32 20
Unlimited Superfast Superfast Fibre unlimited (36 Mbps) Superfast Fibre unlimited (59 Mbps) M50 (54 Mbps) Faster Fibre (18 Months) (38 Mbps) Unlimited Fibre Broadband (18 Months) (36 Mbps) Fibre Broadband (18 Months) (36 Mbps)
39.99 29.99 32 27 44 28 36 23.5 34.98 23.99 37 26

Source: Ofcom report

Full fibre speed and service pricing per broadband supplier

BT Gigaclear Hyperoptic Sky TalkTalk Virgin Media Vodafone
Fastest < 100 Mbps service
Superfast Fibre GO 30 Fast Superfast Unlimited Superfast Fibre M50 Superfast 2
Download speed (upload speed) Mbps 50 (10) 30 (30) 50 (5) 59 (18) 67 (19) 54 (3) 63 (55)
Promoted price (list price) £ 35.99 (43.99) 35 (35) 20 (22) 27 (27) 24.95 (24.95) 30 (37) 21 (23)
Contract length Months 24 18 12 18 24 12 18
Voice service included? Y/N Y Y Y Y Y N Y
>100 Mbps services
Ultrafast Fibre GO 300 Superfast Ultrafast Faster 150 Fibre M100 Gigafast Broadband 100
Download speed (upload speed) Mbps 150 (30) 300 (300) 150 (150) 145 (27) 145 (25) 108 (6) 100 (100)
Promoted price (list price) £ 39.99 (47.99) 45 (45) 26 (35) 39 (39) 28 (40) 35 (42) 28 (28)
Contract length Months 24 18 12 18 18 12 18
Voice service included? Y/N Y Y Y Y Y N Y
Fastest Available Services
Ultrafast Fibre 2 GO 900 Hyperfast - Ultra Fast Optic (UFO) Gig1 Fibre Gigafast Broadband 900
Download speed (upload speed) Mbps 300 (49) 900 (900) 1GB (1GB) - 900+ (???) 1,104 (52) 900 (900)
Promoted price (list price) £ 49.99 (52.99) 75 (75) 45 (60) - 25 (25) 62 (62) 48 (48)
Contract length Months 24 18 12 - 18 18 18
Voice service included? Y/N Y Y Y - Y Y Y

Source - Ofcom and operator website

Advertised download and upload speed vs actual speed you can expect

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
BT
ADSL2+ 10.0-12.5 Mbps 9.7-12.1 Mbps 9.7-12.1 Mbps 8.6-10.8 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.7-0.8 Mbps
36 Mbps FTTC 27.6-30.2 Mbps 26.6-29.2 Mbps 26.5-29.0 Mbps 23.7-26.6 Mbps 5.6-6.5 Mbps 5.5-6.4 Mbps 5.5-6.4 Mbps 5.3-6.2 Mbps
50 Mbps FTTC 46.6-48.2 Mbps 45.6-47.2 Mbps 45.2-46.9 Mbps 41.8-44.0 Mbps 8.5-9 Mbps 8.4-8.9 Mbps 8.4-8.9 Mbps 8.1-8.6 Mbps
67 Mbps FTTC 63.3-65.5 Mbps 62.4-64.6 Mbps 62.1-64.3 Mbps 58.3-60.7 Mbps 17.1-17.6 Mbps 17-17.5 Mbps 17-17.5 Mbps 16.6-17.1 Mbps
67 Mbps FTTP 73.4-74.8 Mbps 73.1-74.4 Mbps 72.9-74.2 Mbps 71.6-73.2 Mbps 20.6-21.1 Mbps 20.6-21 Mbps 20.6-21 Mbps 20.5-20.9 Mbps
145 Mbps FTTP 148.6-150.3 Mbps 145.5-148.1 Mbps 145-148.0 Mbps 137.9-142.5 Mbps 31-31.3 Mbps 30.9-31.2 Mbps 30.9-31.2 Mbps 30.8-31.1 Mbps
300 Mbps FTTP 306.7-309.9 Mbps 300.5-304.1 Mbps 298.0-303.2 Mbps 278.7-286.3 Mbps 48.2-49.6 Mbps 48.1-49.6 Mbps 48.1-49.5 Mbps 47.8-49.3 Mbps
Plusnet
ADSL2+ 11.0-13.4 Mbps 10.7-13.0 Mbps 10.6-12.9 Mbps 9.6-11.7 Mbps 0.9-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.8 Mbps
36 Mbps FTTC 32.4-34.2 Mbps 31.4-33.1 Mbps 31.0-32.8 Mbps 28.7-30.7 Mbps 7.3-8.1 Mbps 7.2-8 Mbps 7.2-7.9 Mbps 7-7.7 Mbps
66 Mbps FTTC 58.9-62.3 Mbps 58.0-61.4 Mbps 57.6-61.0 Mbps 53.9-57.3 Mbps 16.6-17.1 Mbps 16.4-17 Mbps 16.4-17 Mbps 15.7-16.4 Mbps
Sky
ADSL2+ 11.1-13.2 Mbps 10.8-12.8 Mbps 10.7-12.7 Mbps 9.4-11.3 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.7-0.8 Mbps
36 Mbps FTTC 33.1-34.9 Mbps 32.3-34.2 Mbps 32.0-34.0 Mbps 29.0-31.1 Mbps 7.9-8.4 Mbps 7.8-8.4 Mbps 7.8-8.4 Mbps 7.5-8.1 Mbps
63 Mbps FTTC 57.5-62.2 Mbps 56.3-61.0 Mbps 55.9-60.7 Mbps 51.1-55.9 Mbps 15.2-16.5 Mbps 15.1-16.4 Mbps 15.1-16.4 Mbps 14.6-15.9 Mbps
TalkTalk
ADSL2+ 9.1-11.3 Mbps 8.9-11.1 Mbps 8.8-11.0 Mbps 8.1-10.1 Mbps 0.8-0.8 Mbps 0.7-0.8 Mbps 0.7-0.8 Mbps 0.7-0.7 Mbps
36 Mbps FTTC 32.3-34.2 Mbps 31.6-33.6 Mbps 31.4-33.4 Mbps 29.0-31.2 Mbps 7.5-8.1 Mbps 7.4-8.1 Mbps 7.4-8.1 Mbps 7.2-7.9 Mbps
63 Mbps FTTC 62.0-65.6 Mbps 61.0-64.5 Mbps 60.5-64.1 Mbps 55.6-59.4 Mbps 16.7-17.6 Mbps 16.6-17.5 Mbps 16.6-17.5 Mbps 16-17 Mbps
EE
36 Mbps FTTC 33.2-35.5 Mbps 32.5-34.8 Mbps 32.2-34.5 Mbps 29.0-31.7 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.6-8.3 Mbps
67 Mbps FTTC 61.3-66.2 Mbps 60.0-64.9 Mbps 59.4-64.5 Mbps 54.5-59.8 Mbps 16.6-17.9 Mbps 16.5-17.8 Mbps 16.4-17.7 Mbps 15.9-17.2 Mbps
Virgin Media
54 Mbps cable 54.8-54.9 Mbps 54.0-54.5 Mbps 53.5-54.3 Mbps 50.0-51.5 Mbps 3-3.1 Mbps 3 Mbps 3 Mbps 2.9 Mbps
108 Mbps cable 108.1-109.5 Mbps 106.0-107.9 Mbps 105-107.3 Mbps 96.7-101.4 Mbps 6 Mbps 5.9-6 Mbps 5.9-6 Mbps 5.7-5.8 Mbps
213 Mbps cable 214.4-217.9 Mbps 205.5-210.3 Mbps 201.1-207.0 Mbps 177.7-187.1 Mbps 12.2-12.7 Mbps 12.1-12.5 Mbps 12.1-12.5 Mbps 11.6-12.1 Mbps
362 Mbps cable 381.4-383.8 Mbps 361.8-368.2 Mbps 356.0-364.3 Mbps 295.7-312.1 Mbps 20.6-21 Mbps 20.4-20.8 Mbps 20.3-20.7 Mbps 19.4-20 Mbps
KCOM
75 Mbps FTTP 73.4-76.1 Mbps 72.7-75.4 Mbps 72.5-75.3 Mbps 69.8-73.3 Mbps 10.4-12.6 Mbps 10.3-12.5 Mbps 10.3-12.5 Mbps 10.1-12.3 Mbps

How do you make money?

We are paid a commission from the suppliers for introducing new customers, the level of commission varies from supplier to supplier and from package to package. We will never rank the results in order of commission received, all of the rankings are impartial and based on the popularity of the offer on our site but these can be changed to rank on price, speed or just the provider.

The commission we receive does not push up the price of your monthly bill and in many cases, we receive exclusive pricing or promotions that are not available on the supplier’s site directly.

In the popular tariff table, we have not received any form of incentive or payment from the supplier to be in this position

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Broadband Frequently asked questions

Whether you are looking for a short-term contract, wireless or super-fast fibre broadband we will show you all the packages you are looking for by comparing all of the leading providers.

Fibre optic broadband – The fastest and most reliable broadband experience. It is designed to support today’s living and is more than capable to handle larger families demands of streaming TV, online gaming and multiple connections through gadgets such as phones, tablets and speakers - it is what is best for the highest streaming quality (UHD).

Fibre optic broadband isn’t available for the whole of the UK at the moment, so don’t be too disappointed if it doesn’t show in your results.

ADSL – This works on your existing landline but times have changed from the 2000’s so you can still make a telephone call and be online at the same time. This is the most widely available service with 99% of the UK having access to ADSL broadband. You don’t need Fibre optic for Superfast broadband either (Superfast is defined as over 30MB) as according to Ofcom over 91% of households have access to Superfast broadband

Wireless – Also known as mobile broadband, these are traditionally in remote areas where laying cables are getting traditional broadband is logistically tricky so it is very unlikely you will see this on your search.

When a provider shows their speed, it is showing what download speed 50% of their customers receive at peak time (8pm – 10pm) and there are a lot of technical and environmental factors that can affect the speed.

Where you live – In larger towns and cities, development of Superfast broadband is more advanced because of the volume of customers, in rural areas the rollout is slower due to the smaller demand so the broadband is being delivered on the older and less reliable copper wire systems.

There can also be capacity issues, this is less of a factor for the larger providers but for the smaller budget providers there can be some temporary slow downs during heavy usage times such as 8pm – 10pm.

Ultimately this varies on a person to person or household to household basis. When you have multiple devises connected and using the internet at the same time then the bandwidth is shared amongst these devises so that will affect the speed you receive. You should also think of the services that you use, if you use the internet for online gaming then Xbox and PlayStation recommend 3MB minimum and the minimum recommended speeds for streaming services are

Provider SD HD UHD / 4K
Netflix 3MB 5MB 25MB
Amazon Prime 3MB 5MB 25MB
BBC iPlayer 1.5MB 5MB  -
Apple TV 2.5MB 6MB  -

So you will want enough speed to cover these and also use other devices at the same time to avoid any buffering or quality issues, but if you are a light solo user 300MB probably isn’t required so you shouldn’t pay for a contract that has this speed, negotiate the speed down and save money.

All we need is your postcode so we know what speed the providers can offer in your area. You can then compare on price, speed, usage or bundles.

Often you can save money by switching suppliers because a new supplier will offer better deals to new customers, but you need to check that you are going to get more for your money if this is your reason switching. Look at call costs, usage allowances and the total contract cost because there may be set up and installation costs that push up the effective monthly cost and also the introductory price may only be for 12 months on an 18 month contract.

Traditionally this is another way to save money as the provider bundle their services for a great price and significant savings. It is also makes things easier for yourself with 1 contract, 1 bill and 1 customer service to deal with. You can now build your own bundles with a number of suppliers to focus on sport, movies or specialist channels instead of having to take every channel available.

The only major provider to offer phone free broadband is Virgin Media this is because of the way that the broadband is supplied through the cables, so your options are limited but the savings can be great. As time goes on other providers may soon offer this option but it is not available now

The default ranking is the first-year cost, this is the total amount you will pay in the first year of your contract inclusive of delivery, set up, installation and any kit cost. Any incentives that are shown such as bill credits or vouchers are also deducted from these costs.

The top offers are shown are recommended deals, these are based on the popularity of the package / deal in your area in terms of page views and sales.

None of our packages are ranked in order of commission received to Free Price Compare

We are paid a commission from the suppliers for introducing new customers, the level of commission varies from supplier to supplier and from package to package. We will never rank the results in order of commission received, all of the rankings are impartial and based on first year price, except for the recommended deals which are based on the popularity of the offer on our site.

The commission we receive does not push up the price of your monthly bill and in many cases, we receive exclusive pricing or promotions that are not available on the supplier’s site directly.

In the popular tariff table, we have not received any form of incentive or payment from the supplier to be in this position

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  • 10+ years’ experience in Price Comparison Market

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EE stands for Everything Everywhere and it offers free calls, superfast home broadband and brilliant freebies such as Norton Online Security.

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John Lewis provides simple 12 month contracts for home phone and broadband services.

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TalkTalk makes good home entertainment options very affordable, with simple broadband packages offered at just £3.50 per month.

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