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It’s time to compare broadband, phone and TV deals

We make it very easy for you to compare and switch broadband, phone and TV deals.
Here you will find everything you need to know about comparing and switching broadband, telephone and TV suppliers to find great package deals and fantastic discounts.

Broadband Contents

Find Broadband Deals the Easy Way

We take the headache out of your search for fast and affordable broadband. Whatever you’re looking for, we’ve partnered with the best UK broadband suppliers to help you land top deals in the click of a button.

Whether your goal is to switch to a better provider or get set-up with a superfast bundle package, we’re here to connect you with unbeatable package deals and exclusive discounts.

Should I Switch Broadband Provider?

As connectivity to the outside world plays an increasingly important role in our day-to-day lives, having access to fast, affordable and reliable broadband is vital. That said, too many UK homeowners continue to struggle with outdated hardware and expensive broadband packages that aren’t fit for purpose.

Switching broadband providers could help you unlock the following benefits:

Find the Best Broadband in Your Area

The first thing to consider when looking for an alternative broadband supplier is your location. Checking your postcode is vital to understand how a range of variables could impact your speed and access to different types of broadband.

Factors like the distance between your house and the closest exchange can have a dramatic impact on signal strength. Our search tool allows you to filter between various connectivity options (e.g. standard ADSL vs. fibre optic) so that you can find the best broadband deals for your address.

Superfast Wireless Broadband

We display the average speed of our broadband deals so you can choose a provider that will make painstaking loading times and annoying Netflix buffering a thing of the past.

We measure internet speed using megabits per second (Mbps) to represent the average speed a user can expect during peak hours.

All-in-One Broadband and Entertainment Bundles

Are you overwhelmed by the idea of buying separate contracts for phone, TV and WiFi connectivity? Take the pain and hassle out of your switch with an all-in-one bundle package that will get you up and running in no time.

Use our smart filters to compare different combinations and find the perfect bundle for your specific needs. With FreePriceCompare, the power is in your hands.

Best Value Home Phone and Broadband Package

Cost is always an important factor when searching for the best broadband deals in your area. While it’s important to consider performance and select a plan that is fit for purpose, we’re here to help you compare prices and land an amazing deal that doesn’t cost the earth.

We can also help you compare things like contract length and upfront costs to avoid any nasty surprises on your bill. Remember — finding cheap broadband deals doesn’t need to be confusing or overwhelming. We’re here to simplify the entire process and provide transparent pricing details to help you make informed decisions.

Exclusive Broadband Deals

Our sales team is constantly on the hunt for exclusive broadband deals to connect you with the best offers and discounts on the market. Our deals typically last for one week so if you spot an offer that grabs your attention — don’t wait around!

Rolling Contract Broadband vs. Monthly Rolling Broadband

The main UK broadband providers will offer plans with a range of different payment and contract options.

Typical contracts can be anything from twelve months to twenty-four months. While the monthly rate tends to be cheaper for fixed twenty-four-month contracts, a monthly rolling broadband contract that allows you to cancel at any time or only locking yourself into a one-year agreement could be a better option if you require a level of flexibility.

Additionally, students are often eligible for exclusive nine-month student broadband and tv deals during September. Don’t pay for a full year of broadband if you don’t need to!

Home Broadband Usage

The average broadband usage per month in the UK is 325 Gigabytes. Finding the optimum usage limit is all about assessing how you use the internet in the home and selecting a plan that suits your needs.

If you rely on downloading large files for work and enjoy binging on your favourite Netflix shows — keep an eye out for unlimited usage plans so you can relax in the knowledge that you’ll never run out of data.

Alternatively, if you only require basic internet access, choosing a cheaper package with limited usage could be a smart option.

How Easy Is It to Switch Broadband and Phone Provider?

Very. While the idea of switching broadband providers and starting a new contract might fill you with dread, we’re committed to providing a smooth and pain-free transition.

Whether you’re looking to get your hands on a short-term fix or broadband packages without line rental, we’ve consolidated the best deals on the market into a simple, easy-to-use interface.

Choose your perfect solution and get set-up with superfast wireless broadband with these four simple steps:

  • Tell us your postcode, and we’ll run an on-the-spot broadband speed test for your street.
  • Browse our recommended providers and exclusive deals for your area and select a package that suits your specific needs.
  • Select ‘buy now’, and we’ll redirect you to the broadband provider’s website where they’ll walk you through the set-up process.
  • Arrange an installation date with your provider and enjoy your superfast broadband.

Note: We’ll automatically process any cashback rewards or offers once you’ve completed the necessary validation period with your new provider.

Wireless vs. ADSL vs. Fibre Optic: Different Types of Broadband

Before you begin your broadband search, it’s important to understand the difference between the three main types of broadband in the UK.

ADSL

As the simplest and oldest form of broadband transmission, almost all UK homes have ADSL connectivity. ADSL uses the existing landline port in your home to provide a simple (but not very speedy) internet connection.

Wireless

Commonly referred to as ‘mobile broadband’, wireless connectivity is often the best option for people living in rural areas without direct cable access. Laying cables is an extremely expensive process, and long distances between the exchange and a rural home can result in poor signal strength.

Fibre Optic Broadband

If you’re looking for superfast internet and a buffer-free experience when you’re streaming your favourite shows, fibre optic broadband is your answer. Fibre optic connectivity provides a speedy and reliable service that is much more suitable for today’s digital world. As more and more people rely on the internet for work and our lives revolve around digital connectivity, opting for a fibre optic plan is a smart choice.

That said, fibre optic broadband isn’t available for all UK homes at the moment. Enter your postcode below to check what type of broadband connection is available in your area.

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How Fast Should WiFi Speed Be?

Searching for a new broadband provider can be overwhelming when you’re faced with a wall of figures and data that doesn’t mean anything to you. To help you cut through the noise, here are some top tips and benchmarks to give you a better idea of what you’re looking at and what broadband speed you need for different use cases.

When a broadband supplier lists their internet speed in Mbps, this represents the average download speed for 50% of their customers at peak time (8pm – 10pm). The reason for using an average is to account for the various environmental and technical factors that can impact speed and cause inconsistencies.

It’s also important to note that some smaller broadband providers may face issues at peak times due to capacity limits. This doesn’t tend to be a problem for the major service providers, but if you opt for a more niche supplier, it’s important to do your homework to avoid temporary slowdowns hiring heavy usage times.

How Fast Broadband Do I Need?

While there are no hard and fast rules when it comes to broadband speed, it’s important to think about how you use the internet in the home before committing to a package.

For example, if you live with lots of people, it’s important to choose a provider that can guarantee a strong bandwidth that can cope with multiple devices streaming content at the same time. Whether it’s watching YouTube videos on your mobile, gaming over the internet, downloading a film onto your TV or listening to music through a Google Home, the average UK home has over ten devices connected to the internet at all times. It’s important to choose a plan with sufficient bandwidth to avoid frustrating disruptions, quality issues, lag or video buffering.

For example, the major video console manufacturers recommend a minimum broadband download speed of 3MBps to enjoy a smooth online gaming experience.

Remember — whenever a broadband supplier quotes their “average speed”, this figure represents the speed of transfer from the exchange to your router. If you’re using a wireless WiFi connection to connect your devices to the router, the actual speed will be much slower. A wired connection will always deliver faster speeds.

How to Negotiate Cheaper Broadband

If you are a very light internet user and you only require a broadband connection for things like sending Whatsapp messages, streaming music and using a Chromebook, don’t get pulled in by expensive broadband bundles that provide limitless usage and crazy-fast download speeds. Explore the cheaper options, and you’ll often find a much more reasonable package that suits your needs.

Alternatively, if you already have a superfast broadband set-up with all the bells and whistles, it might still be a good idea to explore other options on the market. Broadband suppliers will often offer exclusive deals to new customers — giving you access to the latest bundles at a lower price to your current arrangement.

Switching providers every time you get to the end of your contract is a clever way to reduce your broadband bill over the years.

What speed do I need?

Ultimately this varies on a person to person or household to household basis. When you have multiple devices connected and using the internet at the same time then the bandwidth is shared amongst these devices so that will affect the speed you receive. You should also think of the services that you use, if you use the internet for online gaming then Xbox and PlayStation recommend 3MB minimum and the minimum recommended speeds for streaming services are

Provider SD HD UHD / 4K
Netflix 3MB 5MB 25MB
Amazon Prime 3MB 5MB 25MB
BBC iPlayer 1.5MB 5MB  -
Apple TV 2.5MB 6MB  -

You will want enough speed to cover these and also use other devices at the same time to avoid any buffering or quality issues, but if you are a light solo user 300MB probably isn’t required so you shouldn’t pay for a contract that has this speed, negotiate the speed down and save money.

It is also important to note, that whenever a provider quotes their average speed this is from the exchange to your router and not what you will get over WI-FI, you will see a notable difference in a speed test over WI-FI and through a wired connection.

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Best Fibre Broadband Providers in the UK for Customer Service

As with all technologies, things go wrong with broadband systems from time to time. When this happens, you want confidence and reassurance that you will receive fast and friendly support from your provider.

While it’s easy to choose an internet provider based on speed and speed alone, it’s important to consider the provider’s reputation among current customers and to do your homework to ensure you’re choosing a service that will lend a helping hand when you need it.

The UK’s industry regulator, Ofcom, asked each provider the average time it takes their agents to answer a customer’s call. The average call waiting time was just under two minutes.

Ofcom provides a set of regulations called 'Fairness for Customers' to ensure all UK broadband providers meet a minimum criteria when it comes to customer support. As of 2020, the six largest UK providers (Plusnet, EE, Sky, BT, TalkTalk and Virgin) have all signed up to the latest Ofcom code of practice.

The goal of the mandatory guidelines is to guarantee a fair and friendly service where customers are treated with respect and honesty.

The rules are as follows:

  • Broadband suppliers must quote realistic speed estimations during sales conversations by quoting the peak time.
  • Providers must always provide customers with a ‘broadband minimum speed guarantee’.
  • If a customers’ broadband speed drops below the minimum guarantee, the provider must honour a penalty-free termination of the contract.

UK broadband providers customer contact line average waiting time and satisfaction scores

When your broadband has an issue or something goes wrong, you would prefer getting in touch with your service provider by calling them. OFCOM, the industry regulator asked each supplier the average time it takes their agent to answer a customer’s call. The average call waiting time was 01.37.

Market research BT EE KCOM Plusnet Post Office Sky TalkTalk Virgin Media Overall Average
Satisfaction 80% 87% N/A 86% N/A 83% 79% 85% 83%
Customers with a reason to complain 12% 11% N/A 12% N/A 10% 17% 15% 13%
satisfaction with complaints handling 47% 53% N/A 49% N/A 54% 44% 47% 49%
Provider data
Average call waiting data (mm:ss) 1:13 0:35 2:44 6:47 0:34 1:24 0:33 2:19 1:37
Complaints to Ofcom per 100K subscribers 79 36 N/A 101 N/A 20 96 51 58

Source: Ofcom report

Research conducted by OFCOM found 83% of broadband customers were happy with their broadband service provider. BT, Plusnet, EE, Virgin and Sky scored above 80% while TalkTalk score was slightly below the industry average. As per OFCOM guidelines published on 01/03/2020, broadband and phone line providers must treat customers fairly and provide honest and clear information.

As per OFCOM guidelines published on 01/03/2020, broadband and phone line providers must treat customers fairly and provide honest and clear information.

  • 1- Providers must provide realistic broadband speed while selling, and to consider peak time speed too.
  • 2- Must always provide a minimum speed guarantee at the point of sale with a customer
  • 3- If the speed falls below the agreed minimum guarantee then they must let customer exit their contract without a penalty fee.
  • 4- Provide you the above rights, regardless of broadband technology used by the provider. i.e. cable, Fibre and copper.

BT, Plusnet, EE, Virgin, Sky and TalkTalk cover 95% of the UK household broadband services and have signed up to the new Fairness for customers code.

Advertise prices vs promoted prices for standard and superfast broadband per provider

BT Sky Virgin Media TalkTalk Plusnet EE
List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price List Price Promoted Price
Unlimited Standard Broadband unlimited (10 Mbps) Broadband unlimited (11 Mbps) n/a Fast Broadband (11 Mbps) Unlimited Broadband (18 Months) (10 Mbps) Standard Broadband (18) (10 Mbps)
32.99 29.99 25 20 30 19.95 29.98 19.99 32 20
Unlimited Superfast Superfast Fibre unlimited (36 Mbps) Superfast Fibre unlimited (59 Mbps) M50 (54 Mbps) Faster Fibre (18 Months) (38 Mbps) Unlimited Fibre Broadband (18 Months) (36 Mbps) Fibre Broadband (18 Months) (36 Mbps)
39.99 29.99 32 27 44 28 36 23.5 34.98 23.99 37 26

Source: Ofcom report

Full fibre speed and service pricing per broadband supplier

BT Gigaclear Hyperoptic Sky TalkTalk Virgin Media Vodafone
Fastest < 100 Mbps service
Superfast Fibre GO 30 Fast Superfast Unlimited Superfast Fibre M50 Superfast 2
Download speed (upload speed) Mbps 50 (10) 30 (30) 50 (5) 59 (18) 67 (19) 54 (3) 63 (55)
Promoted price (list price) £ 35.99 (43.99) 35 (35) 20 (22) 27 (27) 24.95 (24.95) 30 (37) 21 (23)
Contract length Months 24 18 12 18 24 12 18
Voice service included? Y/N Y Y Y Y Y N Y
>100 Mbps services
Ultrafast Fibre GO 300 Superfast Ultrafast Faster 150 Fibre M100 Gigafast Broadband 100
Download speed (upload speed) Mbps 150 (30) 300 (300) 150 (150) 145 (27) 145 (25) 108 (6) 100 (100)
Promoted price (list price) £ 39.99 (47.99) 45 (45) 26 (35) 39 (39) 28 (40) 35 (42) 28 (28)
Contract length Months 24 18 12 18 18 12 18
Voice service included? Y/N Y Y Y Y Y N Y
Fastest Available Services
Ultrafast Fibre 2 GO 900 Hyperfast - Ultra Fast Optic (UFO) Gig1 Fibre Gigafast Broadband 900
Download speed (upload speed) Mbps 300 (49) 900 (900) 1GB (1GB) - 900+ (???) 1,104 (52) 900 (900)
Promoted price (list price) £ 49.99 (52.99) 75 (75) 45 (60) - 25 (25) 62 (62) 48 (48)
Contract length Months 24 18 12 - 18 18 18
Voice service included? Y/N Y Y Y - Y Y Y

Source - Ofcom and operator website

Advertised download and upload speed vs actual speed you can expect

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
BT
ADSL2+ 10.0-12.5 Mbps 9.7-12.1 Mbps 9.7-12.1 Mbps 8.6-10.8 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.7-0.8 Mbps
36 Mbps FTTC 27.6-30.2 Mbps 26.6-29.2 Mbps 26.5-29.0 Mbps 23.7-26.6 Mbps 5.6-6.5 Mbps 5.5-6.4 Mbps 5.5-6.4 Mbps 5.3-6.2 Mbps
50 Mbps FTTC 46.6-48.2 Mbps 45.6-47.2 Mbps 45.2-46.9 Mbps 41.8-44.0 Mbps 8.5-9 Mbps 8.4-8.9 Mbps 8.4-8.9 Mbps 8.1-8.6 Mbps
67 Mbps FTTC 63.3-65.5 Mbps 62.4-64.6 Mbps 62.1-64.3 Mbps 58.3-60.7 Mbps 17.1-17.6 Mbps 17-17.5 Mbps 17-17.5 Mbps 16.6-17.1 Mbps
67 Mbps FTTP 73.4-74.8 Mbps 73.1-74.4 Mbps 72.9-74.2 Mbps 71.6-73.2 Mbps 20.6-21.1 Mbps 20.6-21 Mbps 20.6-21 Mbps 20.5-20.9 Mbps
145 Mbps FTTP 148.6-150.3 Mbps 145.5-148.1 Mbps 145-148.0 Mbps 137.9-142.5 Mbps 31-31.3 Mbps 30.9-31.2 Mbps 30.9-31.2 Mbps 30.8-31.1 Mbps
300 Mbps FTTP 306.7-309.9 Mbps 300.5-304.1 Mbps 298.0-303.2 Mbps 278.7-286.3 Mbps 48.2-49.6 Mbps 48.1-49.6 Mbps 48.1-49.5 Mbps 47.8-49.3 Mbps
Plusnet
ADSL2+ 11.0-13.4 Mbps 10.7-13.0 Mbps 10.6-12.9 Mbps 9.6-11.7 Mbps 0.9-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.8 Mbps
36 Mbps FTTC 32.4-34.2 Mbps 31.4-33.1 Mbps 31.0-32.8 Mbps 28.7-30.7 Mbps 7.3-8.1 Mbps 7.2-8 Mbps 7.2-7.9 Mbps 7-7.7 Mbps
66 Mbps FTTC 58.9-62.3 Mbps 58.0-61.4 Mbps 57.6-61.0 Mbps 53.9-57.3 Mbps 16.6-17.1 Mbps 16.4-17 Mbps 16.4-17 Mbps 15.7-16.4 Mbps
Sky
ADSL2+ 11.1-13.2 Mbps 10.8-12.8 Mbps 10.7-12.7 Mbps 9.4-11.3 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.7-0.8 Mbps
36 Mbps FTTC 33.1-34.9 Mbps 32.3-34.2 Mbps 32.0-34.0 Mbps 29.0-31.1 Mbps 7.9-8.4 Mbps 7.8-8.4 Mbps 7.8-8.4 Mbps 7.5-8.1 Mbps
63 Mbps FTTC 57.5-62.2 Mbps 56.3-61.0 Mbps 55.9-60.7 Mbps 51.1-55.9 Mbps 15.2-16.5 Mbps 15.1-16.4 Mbps 15.1-16.4 Mbps 14.6-15.9 Mbps
TalkTalk
ADSL2+ 9.1-11.3 Mbps 8.9-11.1 Mbps 8.8-11.0 Mbps 8.1-10.1 Mbps 0.8-0.8 Mbps 0.7-0.8 Mbps 0.7-0.8 Mbps 0.7-0.7 Mbps
36 Mbps FTTC 32.3-34.2 Mbps 31.6-33.6 Mbps 31.4-33.4 Mbps 29.0-31.2 Mbps 7.5-8.1 Mbps 7.4-8.1 Mbps 7.4-8.1 Mbps 7.2-7.9 Mbps
63 Mbps FTTC 62.0-65.6 Mbps 61.0-64.5 Mbps 60.5-64.1 Mbps 55.6-59.4 Mbps 16.7-17.6 Mbps 16.6-17.5 Mbps 16.6-17.5 Mbps 16-17 Mbps
EE
36 Mbps FTTC 33.2-35.5 Mbps 32.5-34.8 Mbps 32.2-34.5 Mbps 29.0-31.7 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.6-8.3 Mbps
67 Mbps FTTC 61.3-66.2 Mbps 60.0-64.9 Mbps 59.4-64.5 Mbps 54.5-59.8 Mbps 16.6-17.9 Mbps 16.5-17.8 Mbps 16.4-17.7 Mbps 15.9-17.2 Mbps
Virgin Media
54 Mbps cable 54.8-54.9 Mbps 54.0-54.5 Mbps 53.5-54.3 Mbps 50.0-51.5 Mbps 3-3.1 Mbps 3 Mbps 3 Mbps 2.9 Mbps
108 Mbps cable 108.1-109.5 Mbps 106.0-107.9 Mbps 105-107.3 Mbps 96.7-101.4 Mbps 6 Mbps 5.9-6 Mbps 5.9-6 Mbps 5.7-5.8 Mbps
213 Mbps cable 214.4-217.9 Mbps 205.5-210.3 Mbps 201.1-207.0 Mbps 177.7-187.1 Mbps 12.2-12.7 Mbps 12.1-12.5 Mbps 12.1-12.5 Mbps 11.6-12.1 Mbps
362 Mbps cable 381.4-383.8 Mbps 361.8-368.2 Mbps 356.0-364.3 Mbps 295.7-312.1 Mbps 20.6-21 Mbps 20.4-20.8 Mbps 20.3-20.7 Mbps 19.4-20 Mbps
KCOM
75 Mbps FTTP 73.4-76.1 Mbps 72.7-75.4 Mbps 72.5-75.3 Mbps 69.8-73.3 Mbps 10.4-12.6 Mbps 10.3-12.5 Mbps 10.3-12.5 Mbps 10.1-12.3 Mbps

Broadband Frequently asked questions

Virgin Media is the only major UK broadband provider that can deliver superfast wireless broadband. Almost all services providers require a physical connection to your home via either an ADSL or Fibre Optic cable. However, as wireless technologies continue to advance, more and more UK homes will have access to broadband without a physical connection.

If you’re living in a household with multiple devices and you’re looking for a TV package to get your hands on the latest box sets and movie releases, there are plenty of cheap broadband and TV packages in the UK to get you up-and-running.

Bundle services are a great way to save money, without compromising on the service you receive. It’s also handy to have all of your mobile phone, broadband and TV services under one subscription and account. It makes it much simpler than dealing with multiple customer service teams, and you’ll receive a single monthly bill for the entire bundle.

Some of the best 12-month broadband deals in the UK let you pick and choose different features so you can build a bespoke bundle that suits your specific needs.

Our default ranking system uses the first-year cost. This refers to the total amount you will pay in the first twelve months, inclusive of delivery, installation and hardware costs. If we list any rewards, incentives or vouchers, we will also deduct this amount for the total first-year cost.

Additionally, we rank our special deals based on popularity in your local area — the most popular packages tend to be a hit for a reason! If you wish, you can edit the results page using our smart filter tool on the left-hand side of the page.

Note: we never rank our broadband packages in order of commission received to Free Price Compare.

Unlike many comparison sites that charge a premium for customers to use their service, Free Price Compare has established agreements with suppliers where we receive a commission every time we introduce them to a new customer. The amount of commission we are paid varies on a case-by-case basis.

We are paid a commission from the suppliers for introducing new customers, the level of commission varies from supplier to supplier and from package to package. We will never rank products based on commission. Our team is committed to sharing top broadband and phone packages by providing impartial rankings that put the customer at the centre of the conversation.

It’s also important to note that when we receive a commission, this does not pump-up the price of your monthly bill. Free Price Compare has developed exclusive relationships with suppliers over the years — giving customers access to special promotions that aren’t available on the suppliers’ sites.

  • 100% free for consumers
  • Independent and Impartial comparison service
  • We are updated with all latest broadband and phone deals
  • You can save up to £322 on broadband and digital TV
  • 10+ years’ experience in Price Comparison Market

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