4000+ reviews

EE broadband offers explained

Back in 2010, T-Mobile and Orange merged and as a result new company was founded which is known as EE and now it is owned by BT.

EE mainly offers mobile packages, home broadband and TV packages to the UK consumers and businesses. EE is one of the largest communication providers in the UK. They use BT’s superfast home broadband network to offer home broadband and are one of the “big 4” mobile network operators.

They offer super-fast broadband speeds up to 67 Mbps and in some locations up to 300Mbps using the UK’s biggest superfast broadband network. They offer a wide range of home broadband, Wi-Fi and mobile broadband products which is backed up by their own 4G mobile network.

If you have EE’s Apple TV plan, you can easily add sports channels, some top TV packages and home phone deals, you can also stream 4K content through BT sport channels. To take advantage of these deals you are usually required to sign up to a pay monthly EE mobile contract deal.

Why should you sign up with EE?

  • 4G coverage around 70% of the UK which covers 98% of the population
  • Mobile and broadband customers get special perks
  • UK based customer service call centres
  • 4K TV offered via Apple TV which includes BT sport package
  • Smart Hub from EE
Why should you sign up with EE

EE Wi-Fi broadband deals

Wi-Fi broadband means wireless home broadband, there are lots of options now available when you are looking to compare Wi-Fi broadband plans. With EE, you can get 4GEE home router that connects to 4G mobile network and broadband to avoid any outages and the average speed is up to 31 Mbps. There is no need for an engineer to come and fix equipment – just plug and play, it’s as easy as that.

Another option could be 4G Wi-Fi mini dongle for creating Wi-Fi hotspot throughout your home or wherever you are within the UK. You can also choose the amount of data you want with this plan, it is typically from 2GB to 20GB a month and can connect up to 20 different devices at any given time.

As of 2019, they also offer 5G mobile broadband services using the HTC 5G Hub in some selected areas. You can use the EE 5G-coverage checker to see if you can get 5G mobile broadband.

EE broadband support and how to contact EE

You can speak to EE customer support through various ways; they employ over 11,000 customer service advisors within the UK across retail and call centre channels and EE claims that they have over 86 million conversations annually with their customers.

Online

Online help section available on EE’s website, which helps solve many common issues, such as managing your online account and setting up routers.

Live web chat

EE’s live web chat allows you to chat with an advisor for various queries such as technical support.

By phone

EE home broadband, TV and mobile customer can call EE for free by using their mobile phone by simply dialling 150. EE call centre opening hours are 8am to 9pm weekdays (Monday to Friday) and 8am to 8pm on weekends (Saturday and Sunday).

Face to face

If you prefer support in person, you can visit one of the 550 EE stores and speak with the customer service advisor.

Compare 24-Month Broadband Deals

A 24-month broadband deal is a contract between you and an internet service provider (ISP) that lasts for two years.

New customer – What is included in EE’s internet deals and packages

New customer – What is included in EE’s internet deals and packages?

As a new customer to EE, you can get deals on monthly contract and rates for the first 18 months. You can choose wide ranges of offer and added benefits from Free Price Compare’s broadband best buy table.

Are EE routers free with broadband packages?

Yes, EE Bright Box router is included with all EE home broadband packages and a Smart Hub router is included free with fibre broadband.

EE smart Hub is a plug and play solution, and it can handle multiple devices at any time. It is twice as powerful than its previous router. You do not have to arrange and wait for an engineer to come and install the router for you, as the router is delivered to you and you can plug it into the mains supply and start using it straight away.

You can manage your router and add your preferences by login in to the EE broadband router portal using your mobile or a laptop. Within the portal you can see how many devices are connected and how much data is being used by any particular device.

If you are signing up a 4GEE mobile broadband plan there may be a router fee, however, 4GEE Wi-Fi mini or 4GEE home router will come as free for most fixed contract terms such as 18 to 24 months contract.

By getting 4GEE Wi-Fi plan or EE home broadband, you qualify to get a free 5GB data boost every month on your EE mobile services, all you are required to do is let EE know your mobile number and the additional data will be added within 30 days.

You can take advantage of data boost as long as you remain as a customer with EE through an EE broadband or 4GEE home broadband deal and have sim only or EE mobile phone.

How fast is EE broadband speed?

EE offers a wide range of home broadband options with various speeds which you can choose from:

EE offers a wide range of home broadband options with various speeds to suit different household needs. Here's an overview of their current broadband packages:

Full Fibre 36 Essentials

  • Download speed: 37 Mbps
  • Upload speed: 10 Mbps
  • Speed Guarantee: 18 Mbps
  • Price: £29.99 monthly (was £33.99)
  • Contract: 24 months
  • One-off cost: £31.99

Full Fibre 50 Essentials

  • Download speed: 51 Mbps
  • Upload speed: 10 Mbps
  • Speed Guarantee: 25 Mbps
  • Price: £34.99 monthly
  • Contract: 24 months
  • One-off cost: £31.99

Full Fibre 74 Essentials

  • Download speed: 74 Mbps
  • Upload speed: 20 Mbps
  • Speed Guarantee: 37 Mbps
  • Price: £29.99 monthly (was £36.99)
  • Contract: 24 months
  • One-off cost: £0

Full Fibre 150 Essentials

  • Download speed: 149 Mbps
  • Upload speed: 30 Mbps
  • Speed Guarantee: 100 Mbps
  • Price: £30.99 monthly
  • Contract: 24 months
  • One-off cost: £31.99

Full Fibre 300 Essentials

  • Download speed: 308 Mbps
  • Upload speed: 51 Mbps
  • Speed Guarantee: 150 Mbps
  • Price: £34.99 monthly (was £44.99)
  • Contract: 24 months
  • One-off cost: £0

Full Fibre 500 Essentials

  • Download speed: 500 Mbps
  • Upload speed: 73 Mbps
  • Speed Guarantee: 425 Mbps
  • Price: £39.99 monthly (was £49.99)
  • Contract: 24 months
  • One-off cost: £0

Full Fibre Gigabit Essentials

  • Download speed: 900 Mbps
  • Upload speed: 110 Mbps
  • Speed Guarantee: 700 Mbps
  • Price: £44.99 monthly (was £59.99)
  • Contract: 24 months
  • One-off cost: £0

Busiest Home Bundle

  • Download speed: 1.6 Gbps
  • Upload speed: 115 Mbps
  • Speed Guarantee: 1.3 Gbps
  • Price: £64.99 monthly (was £69.99)
  • Contract: 24 months
  • One-off cost: £0
Includes Smart WiFi Plus and WiFi Enhancer

Made for Gamers

  • Download speed: 1.6 Gbps
  • Upload speed: 115 Mbps
  • Speed Guarantee: 1.3 Gbps
  • Price: £74.99 monthly (was £79.99)
  • Contract: 24 months
  • One-off cost: £0
Includes Smart WiFi Plus, WiFi Enhancer, and Xbox Game Pass Ultimate

All packages come with:

  • Smart Hub Plus router
  • Exclusive Mobile Benefits
  • No home phone service required
  • Prices increase on 31 March

EE offers a range of speeds from 37 Mbps to 1.6 Gbps, catering to various needs from basic browsing to intensive gaming and large household usage.

Prices correct as of 03/07/2024

How fast is EE broadband speed

What Flexible TV Options Does EE Offer?

EE provides a range of flexible TV packages designed to cater to various entertainment preferences. These packages come with a 24-month minimum term and offer the flexibility to upgrade or downgrade your plan, with some restrictions. Here's an overview of EE's Flexible TV offerings:

Entertainment Package

  • Includes NOW Entertainment and Netflix Basic plan
  • Access to discovery+ Basic
  • Ideal for those who enjoy a variety of TV shows and movies

Big Entertainment Package

  • Offers NOW Entertainment, NOW Cinema, and Netflix Basic plan
  • Includes discovery+ Basic
  • Perfect for movie buffs and series enthusiasts

Sport Package

  • Features TNT Sports with access to discovery+
  • Streams content in 4K HDR with Dolby Atmos on compatible devices
  • Great for sports fans looking for high-quality content

Big Sport Package

  • Combines NOW Sports and TNT Sports with discovery+ access
  • Comprehensive sports coverage for die-hard fans

Full Works Package

  • The most extensive offering with NOW Entertainment, Cinema, and Sports
  • Includes Netflix Standard plan and TNT Sports
  • Offers NOW Boost for enhanced streaming quality

All packages come with a TV box (EE TV Box Pro, EE TV Box Mini, or Apple TV 4K) and can be connected via broadband or aerial, depending on the box type. EE also offers additional features such as:

  • HD streaming (requires minimum 5Mbps line speed)
  • NOW Boost for Full HD and Dolby 5.1 on selected content
  • Option to add extra TV boxes (up to 2 per customer)
  • Special offers like free extra box for qualifying customers

It's worth noting that these packages are subject to availability and prices may vary. Customers should be aware of the terms and conditions, including restrictions on changes during the first 30 days and last 3 months of the contract.

EE's Flexible TV packages provide a comprehensive entertainment solution, allowing customers to tailor their viewing experience to their preferences while enjoying the convenience of bundled services.

Compare 18-Month Broadband Deals

An 18-month broadband contract is a type of agreement between you and your internet service provider (ISP) that lasts for a year and a half.

What Digital Home Phone Options Does EE Offer with Its Broadband Deals?

EE broadband customers can enhance their internet connection with Digital Home Phone services, offering various call packs to suit different needs. These phone line options are designed to complement EE broadband deals, providing a comprehensive communication solution for your home. Here's an overview of the Digital Home Phone options:

Pay Per Call

  • Ideal for occasional callers
  • Pay only for the calls you make
  • Applies to UK landlines, UK mobiles, and 0845/0870 numbers (excluding Channel Islands)

No extra cost added to your monthly broadband fee

700 Minutes

  • Limited inclusive minutes for moderate users
  • Covers UK landlines, UK mobiles, and 0845/0870 numbers (excluding Channel Islands)
  • Perfect for those who need a set amount of talk time

Unlimited

  • Unlimited calls to UK landlines, UK mobiles, and 0845/0870 numbers (excluding Channel Islands)
  • Includes Premium Call Barring and Voicemail at no extra cost
  • Great for heavy users or those working from home

Unlimited and International

  • All the benefits of the Unlimited package
  • Additional 600 inclusive minutes to 37 international destinations
  • Discounted calls to other worldwide destinations
  • Ideal for those with friends or family abroad

All Digital Home Phone call packs are available on a monthly rolling contract with a 30-day minimum term, offering flexibility to EE broadband customers. This allows you to adjust your phone package based on your changing needs without affecting your broadband connection or contract.

It's important to note that these Digital Home Phone options may not be suitable for customers with additional needs (such as physical, hearing, visual, or cognitive impairments). In such cases, EE recommends contacting their customer service team on 0800 956 6000 for personalised assistance in choosing the right service.

For those interested in the fastest speeds and most reliable connection, EE's fibre broadband deals paired with these Digital Home Phone options can provide a comprehensive solution for internet and calling needs. Remember to use the postcode checker on EE's website to find the best deals and available speeds in your area.

What Mobile Benefits Do EE Broadband Customers Get

What Mobile Benefits Do EE Broadband Customers Get?

EE offers a range of mobile benefits to its broadband customers, creating an integrated ecosystem of services. These benefits are designed to provide added value and encourage customer loyalty. Here's a breakdown of the mobile perks available to EE broadband customers:

Unlimited Data SIMs for Broadband Customers

New and re-contracting EE broadband customers can add unlimited data mobile SIMs from just £10 a month

  • These SIMs have capped speeds of 10Mbps
  • Represents significant savings compared to identical EE SIM plans for non-broadband customers

Data Boost for Existing Mobile Customers

  • Existing EE mobile customers with broadband will be boosted to unlimited data on all pay monthly SIM plans charged over £10 a month
  • Eligible customers can switch to the discounted unlimited data mobile SIMs when their current plans become upgrade-eligible

Multi-Line Discount

  • 30% discount on SIM-only, Data SIM, and airtime plans taken with a Flex Pay Plan (Device Financing)
  • 10% discount on Pay Monthly plans taken with a phone, tablet, laptop, or Mobile Broadband / Wi-Fi device with a minimum term of 12 months or more
  • Requires a full-price Pay Monthly plan as the qualifying plan
  • Not compatible with other discounts, including the unlimited data SIM offer

Important Notes

  • These mobile benefits are tied to the EE broadband subscription; cancelling the broadband plan will result in the removal of all EE Mobile benefits
  • The Multi-Line Discount cannot be combined with other offers
  • If the qualifying plan for Multi-Line Discount is cancelled, the discount will be removed or transferred to the oldest eligible plan on the account

Additional EE Broadband Features

  • EE provides a compatible Smart Hub to customers who need one
  • WiFi Enhancer available on a monthly rolling contract with a 30-day minimum term
  • Hybrid Connect device ensures continued connectivity via the 4G network if the broadband connection fails

These mobile benefits and additional features make EE's broadband deals particularly attractive for customers who also use mobile services. By integrating broadband and mobile offerings, EE aims to provide a comprehensive and value-added service package to its customers.

What other services you can get from EE home broadband offering?

Sky Sports packages / channels Yes
BT Sports / BT Sports app Yes
TV channels Yes
Fibre optic broadband service Yes
ADSL broadband service Yes
Mobile phone deals and packages Yes
Call package options Yes
International calls Add-on option available
What other services you can get from EE home broadband offering

EE broadband download and upload speed analysis including peak time hours

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
36 Mbps FTTC 33.2-35.5 Mbps 32.5-34.8 Mbps 32.2-34.5 Mbps 29.0-31.7 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.8-8.6 Mbps 7.6-8.3 Mbps
67 Mbps FTTC 61.3-66.2 Mbps 60.0-64.9 Mbps 59.4-64.5 Mbps 54.5-59.8 Mbps 16.6-17.9 Mbps 16.5-17.8 Mbps 16.4-17.7 Mbps 15.9-17.2 Mbps

Compare 12-Month Broadband Deals

With a 12 month contract, you're not tied down to a single provider or package for an extended period

EE Bright Box 1 vs EE SMART HUB ROUTER

  EE Bright Box 1 EE SMART HUB ROUTER
     
Technical specification
Wi-Fi Wireless IEEE802.11b/g/n Dual band Wi-Fi - 802.11 ac / Wave 2
ports  4 x 10/100 Mbps Ethernet ports 4x RJ45 Gigabit Ethernet ports
Traffic shaping  UBR/CBR/VBR UBR/CBR/VBR
USB support  1 USB 2.0 Host 1x USB2.0 port
Security  WPS (Wi-Fi Protected Setup) WPA2
Wireless encapsulation WEP/WPA/WPA WEP/WPA/WPA
Multi media  WMM and Wireless QoS WMM and Wireless QoS
Data transfer rate  Upto 300 Mbps N/A
Smart wireless  No Yes
Wi-Fi Band 2.4GHz 5GHz(up to 1700 Mb/s), 2.4GHz(Up to 290Mb/s)
Features
USB support  Yes Yes
Supports multiple devices  Yes Yes
Wi-Fi security  Yes Yes
Remote Assistance  Yes No
Automatic setup  No Yes
What's in the box ?
Broadband Router  Yes Yes
LAN cable  Yes Yes
Power adaptor and cable  Yes Yes
Broadband filter  Yes Yes
Broadband cable  Yes Yes
Use guide  Yes Yes
  • Name: EE
  • Parent company: BT Group plc
  • Brands: Orange (2010-2015), T-Mobile (2010-2015)
  • Operated in Regions: UK
  • Plans offer: Mobile, Broadband, TV
  • IPv6 Support: No
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • ISPA Member: Corporate
  • Customer Service Number: 0800 079 8586
  • Overall Satisfaction according to Ofcom: 87%
  • Customer reviews: 203 Trustpilot

Frequently Asked Questions About EE Broadband?

EE's fastest broadband package offers speeds up to 900 Mbps with their Full Fibre Max plan. This ultrafast broadband is ideal for households with multiple devices, heavy streaming, and online gaming needs. However, availability depends on your location, so it's best to use EE's postcode checker to see what speeds are available in your area.

Yes, EE provides special broadband deals for existing mobile customers. These often include discounts on broadband packages or additional benefits like extra mobile data. For instance, some EE mobile customers can get unlimited mobile data when they also have an EE broadband plan. Always check EE's current offers, as these deals can change.

EE provides a Smart Hub router with all their broadband packages. This advanced router offers reliable WiFi coverage throughout your home. For customers experiencing connectivity issues in certain areas of their house, EE also offers WiFi extenders called WiFi Discs. Some packages may include these at no extra cost.

EE offers various TV add-ons with their broadband packages. These include options like Apple TV 4K and access to streaming services such as BT Sport and Netflix. The availability and cost of these TV add-ons can vary depending on your chosen broadband package, so it's worth checking the specifics when you sign up.

EE offers multiple customer support channels for their broadband customers. These include:

  • 24/7 phone support
  • Live chat on their website
  • Social media support via Twitter and Facebook
  • An extensive online help centre with troubleshooting guides
  • The My EE app for account management and basic troubleshooting

Page last updated on: 04/07/2024

Page reviewed by: Brijesh Patel

Broadband Guides

4000+ reviews