EE broadband offers explained
Back in 2010, T-Mobile and Orange merged and as a result new company was founded which is known as EE and now it is owned by BT.
EE mainly offers mobile packages, home broadband and TV packages to the UK consumers and businesses. EE is one of the largest communication providers in the UK. They use BT’s superfast home broadband network to offer home broadband and are one of the “big 4” mobile network operators.
They offer super-fast broadband speeds up to 67 Mbps and in some locations up to 300Mbps using the UK’s biggest superfast broadband network. They offer a wide range of home broadband, Wi-Fi and mobile broadband products which is backed up by their own 4G mobile network.
If you have EE’s Apple TV plan, you can easily add sports channels, some top TV packages and home phone deals, you can also stream 4K content through BT sport channels. To take advantage of these deals you are usually required to sign up to a pay monthly EE mobile contract deal.
Why should you sign up with EE?
- 4G coverage around 70% of the UK which covers 98% of the population
- Mobile and broadband customers get special perks
- UK based customer service call centres
- 4K TV offered via Apple TV which includes BT sport package
- Smart Hub from EE
EE Wi-Fi broadband deals
Wi-Fi broadband means wireless home broadband, there are lots of options now available when you are looking to compare Wi-Fi broadband plans. With EE, you can get 4GEE home router that connects to 4G mobile network and broadband to avoid any outages and the average speed is up to 31 Mbps. There is no need for an engineer to come and fix equipment – just plug and play, it’s as easy as that.
Another option could be 4G Wi-Fi mini dongle for creating Wi-Fi hotspot throughout your home or wherever you are within the UK. You can also choose the amount of data you want with this plan, it is typically from 2GB to 20GB a month and can connect up to 20 different devices at any given time.
As of 2019, they also offer 5G mobile broadband services using the HTC 5G Hub in some selected areas. You can use the EE 5G-coverage checker to see if you can get 5G mobile broadband.
EE broadband support and how to contact EE
You can speak to EE customer support through various ways; they employ over 11,000 customer service advisors within the UK across retail and call centre channels and EE claims that they have over 86 million conversations annually with their customers.
Online
Online help section available on EE’s website, which helps solve many common issues, such as managing your online account and setting up routers.
Live web chat
EE’s live web chat allows you to chat with an advisor for various queries such as technical support.
By phone
EE home broadband, TV and mobile customer can call EE for free by using their mobile phone by simply dialling 150. EE call centre opening hours are 8am to 9pm weekdays (Monday to Friday) and 8am to 8pm on weekends (Saturday and Sunday).
Face to face
If you prefer support in person, you can visit one of the 550 EE stores and speak with the customer service advisor.
New customer – What is included in EE’s internet deals and packages?
As a new customer to EE, you can get deals on monthly contract and rates for the first 18 months. You can choose wide ranges of offer and added benefits from Free Price Compare’s broadband best buy table.
Are EE routers free with broadband packages?
Yes, EE Bright Box router is included with all EE home broadband packages and a Smart Hub router is included free with fibre broadband.
EE smart Hub is a plug and play solution, and it can handle multiple devices at any time. It is twice as powerful than its previous router. You do not have to arrange and wait for an engineer to come and install the router for you, as the router is delivered to you and you can plug it into the mains supply and start using it straight away.
You can manage your router and add your preferences by login in to the EE broadband router portal using your mobile or a laptop. Within the portal you can see how many devices are connected and how much data is being used by any particular device.
If you are signing up a 4GEE mobile broadband plan there may be a router fee, however, 4GEE Wi-Fi mini or 4GEE home router will come as free for most fixed contract terms such as 18 to 24 months contract.
Extras and EE data boost
By getting 4GEE Wi-Fi plan or EE home broadband, you qualify to get a free 5GB data boost every month on your EE mobile services, all you are required to do is let EE know your mobile number and the additional data will be added within 30 days.
You can take advantage of data boost as long as you remain as a customer with EE through an EE broadband or 4GEE home broadband deal and have sim only or EE mobile phone.
How fast is EE broadband speed?
EE offers a wide range of home broadband options with various speeds which you can choose from:
EE Standard broadband service
- Average download speed of 10 Mbps
- Broadband set up fee - £0
- Contract option – 18 months
- Ideal for basic browsing for small households
- EE Bright box router
- Free monthly mobile data boost on EE pay monthly plan
EE Fibre broadband service
- Average download speed of 36 Mbps
- Broadband set up fee - £0
- Contract option – 18 months
- Ideal for using multiple devices at the same time
- Smart hub router included
- Free monthly mobile data boost on EE pay monthly plan
EE Fibre plus broadband speed
- Average download speed of 67 Mbps
- Broadband set up fee - £0
- Contract option – 18 months
- Ideal for downloading, streaming HD and playing games on various devices
- Smart hub router included
- Free monthly mobile data boost on EE pay monthly plan
EE Fibre max 1 broadband service
- Average download speed of 145 Mbps
- Broadband set up fee - £0
- Contract option – 18 months
- 13 x faster compared to standard broadband and ideal for 4K and HD devices
- Smart hub router included
- Free monthly mobile data boost on EE pay monthly plan
EE Fibre max 2 broadband service
- Average download speed of 300 Mbps
- Broadband set up fee - £0
- Contract option – 18 months
- 28 x faster compared to standard broadband and ideal for 4K TV and online gaming
- Smart hub router included
- Free monthly mobile data boost on EE pay monthly plan
What other services you can get from EE home broadband offering?
| Sky Sports packages / channels |
Yes |
| BT Sports / BT Sports app |
Yes |
| TV channels |
Yes |
| Fibre optic broadband service |
Yes |
| ADSL broadband service |
Yes |
| Mobile phone deals and packages |
Yes |
| Call package options |
Yes |
| International calls |
Add-on option available |
EE broadband download and upload speed analysis including peak time hours
|
Download Speed |
Upload Speed |
| Plan Speed |
Maximum |
24 hours |
8pm-10pm |
Minimum |
Maximum |
24 hours |
8pm-10pm |
Minimum |
| 36 Mbps FTTC |
33.2-35.5 Mbps |
32.5-34.8 Mbps |
32.2-34.5 Mbps |
29.0-31.7 Mbps |
7.8-8.6 Mbps |
7.8-8.6 Mbps |
7.8-8.6 Mbps |
7.6-8.3 Mbps |
| 67 Mbps FTTC |
61.3-66.2 Mbps |
60.0-64.9 Mbps |
59.4-64.5 Mbps |
54.5-59.8 Mbps |
16.6-17.9 Mbps |
16.5-17.8 Mbps |
16.4-17.7 Mbps |
15.9-17.2 Mbps |
EE Bright Box 1 vs EE SMART HUB ROUTER
| |
EE Bright Box 1 |
EE SMART HUB ROUTER |
| |
 |
 |
| Technical specification |
| Wi-Fi |
Wireless IEEE802.11b/g/n |
Dual band Wi-Fi - 802.11 ac / Wave 2 |
| ports |
4 x 10/100 Mbps Ethernet ports |
4x RJ45 Gigabit Ethernet ports |
| Traffic shaping |
UBR/CBR/VBR |
UBR/CBR/VBR |
| USB support |
1 USB 2.0 Host |
1x USB2.0 port |
| Security |
WPS (Wi-Fi Protected Setup) |
WPA2 |
| Wireless encapsulation |
WEP/WPA/WPA |
WEP/WPA/WPA |
| Multi media |
WMM and Wireless QoS |
WMM and Wireless QoS |
| Data transfer rate |
Upto 300 Mbps |
N/A |
| Smart wireless |
No |
Yes |
| Wi-Fi Band |
2.4GHz |
5GHz(up to 1700 Mb/s), 2.4GHz(Up to 290Mb/s) |
| Features |
| USB support |
Yes |
Yes |
| Supports multiple devices |
Yes |
Yes |
| Wi-Fi security |
Yes |
Yes |
| Remote Assistance |
Yes |
No |
| Automatic setup |
No |
Yes |
| What's in the box ? |
| Broadband Router |
Yes |
Yes |
| LAN cable |
Yes |
Yes |
| Power adaptor and cable |
Yes |
Yes |
| Broadband filter |
Yes |
Yes |
| Broadband cable |
Yes |
Yes |
| Use guide |
Yes |
Yes |
- Name: EE
- Parent company: BT Group plc
- Brands: Orange (2010-2015), T-Mobile (2010-2015)
- Operated in Regions: UK
- Plans offer: Mobile, Broadband, TV
- IPv6 Support: No
- Ofcom Code of Practice: Yes
- Relocation Support: Yes
- ISPA Member: Corporate
- Customer Service Number: 0800 079 8586
- Overall Satisfaction according to Ofcom: 87%
- Customer reviews: 203 Trustpilot
