Truespeed is all about allowing rural communities to access fast broadband but does the company meet its aims and what speeds can you expect if you decide to sign up? This Truespeed broadband review will help you to decide if it might be a good choice for you.
The Truespeed Aim
Truespeed is a specialist in bringing fast internet connections to rural locations across England's South Western areas. It was founded after the company owners became tired of the low standards of internet available in rural and more isolated communities.
People in the South West have long-been subject to frequent service drops and speeds that frustrate even the most laidback of citizens. Truespeed guarantees speeds and often exceeds them with the aim of banishing buffering and delivering rural communities a service they can rely on.
Fibre to the Premises (FTTP)
Truespeed uses FTTP technology to deliver dedicated connections straight to homes, removing the need to share the connection with other users. It is unusual in that the service is delivered completely using fibre optic connections.
A free landline comes as standard with all Truespeed packages but there is also the option to bolt on call packages. There is also a range of speeds available to suit different budgets and requirements.
Truespeed offers customers a choice of five broadband packages. When you make a broadband price comparison of these plans you will need to consider the costs and also the speeds associated with each price band.
The options, starting with the cheapest and moving up to the most expensive, are:
- Truespeed 80
- Truespeed 150
- Truespeed 350
- Truespeed 500
- Truespeed 900
More and more people in the UK are demanding superfast packages, with Ofcom figures for 2022 revealing that 91 per cent of UK homes have superfast packages with a minimum speed of 30 Mbit/s and eight per cent have ultrafast packages with speeds advertised at least 300 Mbit/s .
Obviously, rural communities can struggle to join the majority of the UK with ultrafast packages but, according to Truespeed broadband reviews, this company is working hard to change this.
There are options to suit a range of budgets but if you do find yourself in financial difficulties, then help is available. Contact the company and other agencies are available to offer advice, including Citizens Advice .
Contract Lengths and Fees
If you have chosen to compare broadband providers, you will have found that many ask you to sign up for at least 18 months or 24 months to get the best deals. Truespeed doesn't do this, however, and all of its contracts cover just 12 months. There are also no installation fees or upfront costs attached to signing up.
The shorter contracts mean that you don't have to commit yourself to long periods but using our broadband price comparison services will reveal that you will need to pay a little more for this privilege. You will not find the cheapest prices here but you have to remember that this is primarily a specialist service trying to fill a gap for more isolated communities in the South West.
Truespeed guarantees speeds and so, if you are in its coverage area, you may want to consider this service and add it to your list when you compare broadband providers.
As the names of its packages suggest, Truespeed aims to deliver fast speeds with all its deals. These include 80, 150, 350, 500, and 900Mbps. Whilst these are similar speeds to those offered by many firms, unlike with many providers, these are upload and download speeds. Often you will find that the upload speeds you will get will be slower but Truespeed guarantees both its up and down speeds.
The Truespeed 80 is the most basic package and, whilst it can deal with streaming, will not be one for larger homes who will probably need a quicker package. Thankfully, there are plenty of other options available.
It is also worth noting that the guaranteed minimum speeds offered by Truespeed are also reportedly often exceeded. This is thanks to the fact that the company owns the network.
Another thing to note is that the company offers flexible package choices for businesses, making Truespeed a viable choice for both businesses and private homes.
One more key point about Truespeed is that it guarantees minimum speeds rather than offering its customers maximums as many providers do. This guarantee offers customers confidence in a base level of service rather than leaving them simply hoping to hit some lofty heights.
Truespeed is based in the South West and has large hubs in the Bristol area. The expansion of the company is relatively slow compared to many other broadband providers and some Truespeed broadband reviews report it taking 18 months to get the service in an area.
If you want to find out if you can access Truespeed, then the company website does have a coverage checker. If you are not within the coverage area, there is the chance to become what the company calls a Truespeed Champion. You can contact the firm's Engagement Team and work with Truespeed with an intention of bringing the services to your community.
Fair Usage Policy
When browsing broadband reviews, you will notice that many providers impose what are known as fair usage policies on their customers. You will find from Truespeed broadband reviews that this company does not do that, however. It doesn't impose this sort of policy, manage traffic or limit data.
What Truespeed does say is that it could contact you if there is a feeling that your usage levels are having an impact on other users. This is very unlikely, however, unless you choose to download literally thousands and thousands of video hours or never sleep because you're gaming!
If you sign up to Truespeed, you will get a free router, as is the case with all broadband providers. These are sound when it comes to basic capabilities but Truespeed broadbands reviews have highlighted one major issue. This is the fact that it is locked down and there is no app or webpage management to manage the interface. Even if you want to change your password, you will need to call or email the company with a password change request.
The good thing about the routers is that the network is provided to you directly and is not distributed by third parties. This should mean fewer drop outs with Truespeed broadband.
You will get a free landline with Truespeed but you then decide if you want to use the service to make calls. If you do, there are call packages available. These range from unlimited weekend and evening calls to UK numbers to a cover-all UK anytime deal. You can also sign up for packages focused upon allowing you to call international and mobile numbers.
Unlike some broadband providers, Truespeed does not offer TV package bolt-ons. Its speeds do, however, make streaming simple and so you are free to use services such as Prime Video and Netflix.
The Truespeed customer support team has a base in Bath and there is a direct telephone line available. Just be aware that its technical specialists have more limited hours of service than the general customer services staff.
Another thing to note about Truespeed is the way in which the company aims to engage with its communities. This is a major part of its business model and means that when they bring their service to area, they offer community hubs and schools in the area free internet.
Installation is free but it can be more disruptive than with some other providers. This takes into account that if you don't have coverage in your area, you will have to have at least 30 per cent of your community signing up before they will provide the service.
When it comes to the installation in your home, Truespeed will connect the fibre cables straight into your property and will discuss with you how best this can be achieved.
Pros and Cons of Truespeed
- Offers fast fibre speeds to rural areas
- No fair usage policy or data limits
- 12-month contracts as standard
- Guaranteed minimum speeds are often exceeded
- Only covers the South West of England
- Users cannot manage the routers
- More expensive than many broadband providers
- Installation can be disruptive