The Best BT Deals for Broadband, TV & Mobile

BT broadband explained

BT is owned by the BT Group Plc which is a large multinational telecommunication company with roots back to 1846. By the 1990s UK households had access to dial-up internet, and in 2000 broadband was being rolled out.

The UK now has big 4 operators (BT, Sky, Virgin and Talk Talk) who share almost 80% of the broadband market. BT is the largest provider of broadband in the UK, as of Jan 2020, their market share is 26%, narrowly ahead of Sky’s.

BT’s fibre broadband speeds entry package starts at an average speed of 36Mbps, with the top package carrying an average speed of 300Mpbs

BT has invested heavily in sports broadcasting and now offers live Premiership Football and exclusive live European Football, Premiership Rugby and WWE via their BT Sports channel.

The Key Benefits of BT broadband

  • Minimum speed guarantee with BT’s Stay Fast Guarantee or receive compensation of £20
  • Free Smart Hub with strong signal strength for fast reliable internet speeds
  • 18 month contract with free weekend calls as standard
  • BT Virus Protect - BT’s free virus software
  • Additional add-on to guarantee reliable strong connectivity in all rooms of the house or refund of up to £20

What are BT’s broadband packages?

BT has 5 broadband-only deals with different speeds which include line rental. All BT broadband deals include as standard, unlimited usage, BT Virus Protect and Parental Controls and line rental worth £19.99 per month

BT uses the Openreach fibre optic network to get high-speed broadband to customers which covers 95% of the UK. For customers not yet covered by Openreach’s fibre network but have an ADSL line supplied by Openreach, BT is still able to provide broadband. The top speed is likely to be around 16Mbps, with the Your Stay Fast Guarantee add-on, you’ll get a minimum bespoke speed guarantee or your money back. BT's super-fast full Fibre broadband packages are ideal for large households that enjoy high-quality streaming and gaming on multiple devices at once, or those with multiple people working from home at the same time. It’s important to remember that your actual speed depends on a few factors including your location, phone line, home wiring, Wi-Fi connection type, number of users and the time of day.

BT Fibre Essential
  • Download speed ranges from 35 Mbps to 36 Mbps
  • 32Mbps stay fast guarantee
  • Upload speed ranges from 8 Mbps to 9 Mbps
  • Unlimited data usage
  • BT Smart Hub
  • Parental control
  • BT cloud storage
  • BT speed promise or £20 paid back to you
  • Ideal for a couple of devices to browse and stream
BT Fibre 1 (BT superfast Fibre 1)
  • Download speed ranges from 46 Mbps to 50 Mbps
  • 39 stay fast guarantee
  • Upload speed ranges from 8 Mbps to 9 Mbps
  • Unlimited data usage
  • BT Smart Hub
  • Parental control
  • BT cloud storage of 200GB
  • BT speed promise or £20 paid back to you
  • Ideal for few devices being used for browsing, streaming and downloading
BT Fibre 2 (BT superfast Fibre 2)
  • Download speed ranges from 46 Mbps to 72 Mbps
  • 39 stay fast guarantee
  • Upload speed ranges from 13 Mbps to 18 Mbps
  • Unlimited data usage
  • BT Smart Hub
  • Parental control
  • BT cloud storage of 1000GB
  • BT speed promise or £20 paid back to you
  • Ideal for HD downloads and gaming on multiple devices at once
BT Standard broadband
  • Broadband average speed of 10 Mbps
  • Router – BT Hub 4
  • Virus protection included for 2 devices
  • BT cloud storage of up to 200GB
BT Fibre 100
  • Average download speed of up to 145 Mbps
  • Average upload speed of up to 28 Mbps
  • BT Smart Hub X
  • 1 TB BT cloud storage
  • Unlimited data included
BT Fibre 250
  • Average download speed of up to 300 Mbps
  • Average upload speed of up to 47 Mbps
  • BT Smart Hub X
  • 1 TB BT cloud storage
  • Unlimited data included

What other services you can get from BT home broadband offering?

Sky Sports packages / channels  Yes (Sky Sports 1 and Sky Sports 2)
BT Sports / BT Sports app Yes
TV channels Yes (Uses YouView TV box)
Fibre optic broadband service Yes
ADSL broadband service Yes
Mobile phone deals and packages Yes
Call package options Yes
International calls Yes - on selected countries and add -on

What are BTs Broadband and TV deals?

BT’s broadband with a TV package from Free Price Comparestart with 105 channels including the premium channel BT Sports worth £18 per month plus a BT Gift Card on selected packages. BT’s top TV channel package through Free Price Compare includes 171 channels which include 4K channels, Sky Sports, BT Sports, Sky Cinema, TNT Sports, NOW Entertainment and a BT Gift/Reward Card*.

(*This is a promotional product and is subject to change at any time)

What are BT’s Broadband and phone deals?

BT’s standard lines are Pay As You Go, though it is possible to have 500 minutes Anytime option added on for an additional monthly fee which will give you 500 minutes of calls to mobiles and landlines in the UK. For customers wanting more minutes, BT offers Unlimited Minutes add-on feature, which as the name suggests will give you unlimited calls to mobiles and landlines in the UK. If you're still a regular user of your landline, BT continues to offer home phone and calls packages with its home internet deals. Calls packages come quite cheap these days, so it won't add much onto your monthly bill to opt for a landline option with BT — especially since its most widely-available connections still rely on a copper phone line to get to your property.

What hardware does BT offer to new customers?

BT has two routers which they offer, BT Smart Hub and Smart Hub 2. The Smart Hub is the standard router that will give you reliable fast internet. The Smart Hub 2 router which has extra features that includes automatic optimal connections for devices connected to the hub. Smart Scan will monitor for network performance issues and will automatically reboot if necessary. The Smart Hub 2 if not part of a broadband bundle but is available at an extra cost.

With BT's 'Complete Wi-Fi' service, you can guarantee a strong signal in every room of your home.

What software do I get with BT Broadband?

BT offers free antivirus software on all range of broadband packages, saving BT broadband customers around £80 when you compared against leading premium anti-virus software. The software will perform scans for viruses, malware, trojans, tracking cookies, spyware, adware, and suspicious programs. It has a built-in firewall, which will prevent hackers from snooping and stealing important information. On top of that, it also has a feature called, Site Advisor, which informs you if a website has malicious content. With our 3,000-strong team of specialists working 24/7 to protect against cyber attacks, you can trust BT to keep your online activities safe and secure.

What Parental Controls are there?

BT’s antivirus comes with Parental Control allows the assigned administrator to monitor usage, block specific websites or particular genres of websites. It also allows you to manage the screen time of children.

Does BT offer a minimum speed guarantee?

BT’s Stay Fast Guarantee which can come free with certain packages or is available at an additional monthly cost. BT’s Stay Fast will guarantee a minimum speed or £20 back if the speed issue is not resolved within 30 days.

BT’s Stay Fast Guarantee customers will have their connection continually monitored for broadband speed issues, with priority telephone support from call centres based in the UK and Ireland. Engineer visits are prioritised which ensures Stay Fast Guarantee customers will be seen much faster than other customers.

How do you connect the BT Smart Hub to the internet?

BT’s Smart Hub router is easy to install without the need for an engineer. Plug one end of the ADSL cable to the router and the other end to the telephone socket, and finally plug the power cable to the device and power socket and turn on then you’re ready to go.

How do you set up a BT TV set-top box?

Setting up your BT TV set-top box is fairly straightforward. At the back of your set-top box, there will be a socket for a TV aerial. Connect the TV aerial cable into the socket labelled “Antenna” or “Aerial”, then plug the other end into the wall socket for the external aerial. This will ensure you receive all the free to air channels. To get the premium channels like BT Sport, connect the Ethernet cable from the broadband hub router to the set-top box. Finally, plug in the power cable to the set-top box, and then to a power socket, and you’re ready to go.

How do I get BT Broadband and TV?

Free Price Compare, lets you compare hundreds of deals to find the right one for you. For the latest and best BT broadband deals or the best deals on the market log on to or if you prefer to speak to someone, our freephone number is 0800 977 5741.

Does BT provide emails?

BT gives all its customers free email accounts with the suffix The email is available through a browser or the My BT app. Email service comes with 10 additional email accounts that family and friends can use. BT’s email service includes antivirus and antispam features.

What is BT Cloud storage?

Cloud storage is the ability to store files, photos or videos on BT’s servers rather than on an SD Card or USB memory sticks which can be become corrupt, damaged or get lost.

Depending on the package deal you choose, you will get 10Gb - 1Tb of free storage. Extra storage is charged at £3 per 50Gb, or £9 per 500Gb.

To access your cloud storage file, all you need is the internet.

What is BT’s customer service and support like?

BT is the UKs biggest broadband provider, and it wants to keep it that way, so it is keen to keep its customers happy, by providing great customer service.

With BT, customer support is 24/7 and available on 0800 800 150. The website is innovative in that BT has posted videos of the most common issues experienced by customers and the solutions.

The Virtual assistant is available instantly to answer routine questions. However, if you’d rather chat to an adviser, the online chat function can be activated at any time.

BT broadband download and upload speed analysis including peak time hours

Download Speed Upload Speed
Plan Speed Maximum 24 hours 8pm-10pm Minimum Maximum 24 hours 8pm-10pm Minimum
ADSL2+ 10.0-12.5 Mbps 9.7-12.1 Mbps 9.7-12.1 Mbps 8.6-10.8 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.8-0.9 Mbps 0.7-0.8 Mbps
36 Mbps FTTC 27.6-30.2 Mbps 26.6-29.2 Mbps 26.5-29.0 Mbps 23.7-26.6 Mbps 5.6-6.5 Mbps 5.5-6.4 Mbps 5.5-6.4 Mbps 5.3-6.2 Mbps
50 Mbps FTTC 46.6-48.2 Mbps 45.6-47.2 Mbps 45.2-46.9 Mbps 41.8-44.0 Mbps 8.5-9 Mbps 8.4-8.9 Mbps 8.4-8.9 Mbps 8.1-8.6 Mbps
67 Mbps FTTC 63.3-65.5 Mbps 62.4-64.6 Mbps 62.1-64.3 Mbps 58.3-60.7 Mbps 17.1-17.6 Mbps 17-17.5 Mbps 17-17.5 Mbps 16.6-17.1 Mbps
67 Mbps FTTP 73.4-74.8 Mbps 73.1-74.4 Mbps 72.9-74.2 Mbps 71.6-73.2 Mbps 20.6-21.1 Mbps 20.6-21 Mbps 20.6-21 Mbps 20.5-20.9 Mbps
145 Mbps FTTP 148.6-150.3 Mbps 145.5-148.1 Mbps 145-148.0 Mbps 137.9-142.5 Mbps 31-31.3 Mbps 30.9-31.2 Mbps 30.9-31.2 Mbps 30.8-31.1 Mbps
300 Mbps FTTP 306.7-309.9 Mbps 300.5-304.1 Mbps 298.0-303.2 Mbps 278.7-286.3 Mbps 48.2-49.6 Mbps 48.1-49.6 Mbps 48.1-49.5 Mbps 47.8-49.3 Mbps

BT Smart Hub vs BT Smart Hub 2 vs BT Smart Hub 3 vs BT Smart Hub 4 vs BT Smart Hub 5

BT Smart Hub BT Smart Hub 2 BT Smart Hub 3 BT Smart Hub 4 BT Smart Hub 5
BT Smart Hub  BT Smart Hub 2  BT Smart Hub 3 BT Smart Hub 4 BT Smart Hub 5 
Number of antennas 7 7 2 4 5
Complete Wi-Fi No Yes No No No
Wi-fi bands (2.4GHz and 5GHz) Dual next generation AC Wi-Fi Dual Next generation AC Wi-Fi Single Dual Wi-Fi Dual AC Wi-Fi
5GHz wi-fi band 4x4 11a/n/ac 4x4 11a/n/ac None 2x2 11a/n 3x3 11a/n/ac
2.5GHz wi-fi band 3x3 11b/g/n/ac 3x3 11b/g/n/ac 2x2 11b/g/n 2x2 11b/g/n 2x2 11b/g/n
Built-in 4G filters Yes Yes No No No
USB ports Yes Yes Yes Yes Yes
Connections 4 x giga ethernet 4 x giga ethernet 4 x ethernet 4 x ethernet 4 x giga ethernet
On/off light control Yes Yes No No No
Removable password card Yes Yes Yes Yes Yes
Smart Wireless Yes Yes Yes Yes Yes
BT Smart Scan Yes Yes Yes Yes Yes
Dect No Yes No No No
  • Name: BT
  • Legal Name: BT PLC (Public Limited Company)
  • Operated in Regions: UK & Ireland, Asia, Middle East & Africa, Europe, Americas
  • Plans offer: Broadband, TV, Landline, Mobile, and Sport
  • IPv6 Support: Yes
  • Ofcom Code of Practice: Yes
  • Relocation Support: Yes
  • BT Customer Service Number: 0800 917 0510
  • BT Complaint Number: 0800 800 150
  • Overall Satisfaction according to Ofcom: 80%
  • Customer reviews: 6506 Trustpilot

Looking for something else?

  • 100% free for consumers
  • Independent and Impartial comparison service
  • We are updated with all latest broadband and phone deals
  • You can save up to £322 on broadband and digital TV
  • 10+ years’ experience in Price Comparison Market

Everything you need to know about the Virgin Media price change 2022

Combined with other cost-of-living increases, the Virgin Media price rise is set to hit consumers at one of the worst possible times.

Read More [+]

ADSL, Cable & Fibre: What’s The Difference?

We have compiled all the information you need to know to choose the right type of broadband internet for your home.

Read More [+]

5 Ways To Boost WiFi Signal Strength At Home

In this guide, we’ve included all you need to know to successfully boost your WiFi signal strength at home.

Read More [+]

Business Broadband: The Most Frequently Asked Questions

Read the most frequently asked questions about business Broadband; see the answers, compare quotes and find the best deal to suit you.

Read More [+]

The Big 4: Broadband Supplier Breakdown

The “big four” broadband suppliers (BT, Sky, Virgin, and Talk Talk) account for almost all of the UK’s provision, with only 1% of customers signed up to other companies.

Read More [+]

Broadband throttling and capping explained

Demand is growing all the time, and that’s where throttling and capping come in. Both come under the banner of “traffic management”.

Read More [+]

Arqiva to collaborate with Samsung for 5G launch trials

With the UK government planning to launch 5G services in 2020 and aiming to be the world leader in 5G, we can expect good competit

Read More [+]


With the BT infinity package, customers are offered superfast broadband which can reach speeds of up to 76Mbps and BT sport comes as a standard.


EE stands for Everything Everywhere and it offers free calls, superfast home broadband and brilliant freebies such as Norton Online Security.

John Lewis Broadband

John Lewis provides simple 12 month contracts for home phone and broadband services.


With NOW TV customers can access their Sky entertainment and catch up on their favourite shows.


Plusnet provides a best value broadband service which wouldn’t break your bank.


Sky offers a wide range of broadband, phone and TV packages which often come with discounts and offers.


Popular for its presence as one of the leaders in the UK energy market, SSE now also offers great value broadband deals.


TalkTalk makes good home entertainment options very affordable, with simple broadband packages offered at just £3.50 per month.


Three, 3, provides mobile broadband services allowing you to gain access to the internet on the move.

Virgin Media

According to the UK communications regulator, Ofcom, Virgin Media has been the fastest provider of broadband packages in the UK for the sixth year running.

4000+ reviews