Community Fibre is a specialist broadband provider for London. It offers full-fibre, high-speed connections with speeds of up to 3,000MBPS in 32 boroughs across the English capital where it is based. Unlike most broadband providers in the UK, Community Fibre broadband is delivered using its company pure fibre network rather than the standard Openreach network.
If you are looking to compare broadband prices or make a broadband comparison based on speed and service, then this Community Fibre review aims to help you to decide if Community Fibre broadband is worth a look.
Overall, we think that Community Fibre should definitely be on your consideration list if you live in one of the 32 London boroughs it covers. It includes a high quality Community Fibre router which can deliver Wi-Fi in every room of your home and offer ultrafast 1,000Mbps broadband at its best.
We aim to provide you with an honest and unbiased Community Fibre review, however, and so there are some downsides that will inevitably be mentioned as you read on, including long contractual commitments and a lack of options to include television services. There is also the obvious fact that Community Fibre broadband is only available to users in London and so is not an option for people elsewhere in the country looking to make a broadband comparison.
Community Fibre Broadband Speeds
Community Fibre offers its customers speeds of 1,000Mbps, 500Mbps and 50Mbps. These are symmetric, so your download and upload speeds should match. There may also be the option of a budget 10Mbps speed and an ultra-fast 3,000Mbps connection if this is possible in your area. According to Ofcom, the average internet speed was around 50.4 Mbit/s in March 2021 .
This company specialises in 'fibre to the property' connections, meaning that fibre cables connect with your router with no copper wire components slowing down speeds.
There is a range of choices to meet the needs of different households, from people living alone who simply want a basic internet connection to shared households where UHD streaming is a priority for multiple occupants. Let's take a look at some of the choices available:
This is designed to meet the needs of users who simply want a broadband connection they can rely upon without having to pay more than they have to for the privilege. This will provide a solid connection that will support web browsing and standard definition streaming.
Unlike BT and Virgin Media, which both offer 50Mbps fibre connections, Community Fibre broadband can deliver 50Mbps upload and download speeds - not just 50Mbps downloads. This is great if you like uploading videos to social media, for example.
This download speed is perfect for average households where it needs to support a reasonable number of devices and offer the capacity to stream HD TV.
This is ideal for most households and can keep more than 100 devices connected quite easily. Multiple people streaming UHD shows shouldn't be a problem and the super-fast uploads and downloads should keep gamers who want to Skype or Facetime more than happy.
It is fair to say that some of the free routers provided by broadband companies aren't very good. This is not the case when it comes to the Community Fibre router choices, however.
If you choose a Community Fibre broadband package with a speed of less than 1,000Mbps, then you are likely to get a Linksys Velop Wi-Fi 5 Community Fibre router. You will get the model '6' router for higher speeds, for example, if you choose the 1,000Mbps or 3,000Mbps contracts.
The Linksys Velop Wi-Fi 6 router is a tri-band model using mesh technology to support higher speeds. It uses three bands to optimise both speeds and coverage.
In addition to your primary router, Community Fibre broadband will provide you with mesh routers as part of its commitment to 'Every Room' Wi-Fi coverage. It is worth noting, however, that Wi-Fi In Every Room is not available as standard and you will have to pay extra for the company's commitment.
The combination of a main router and additional mesh routers aims to deliver whole home broadband. Community Fibre is so confident of this that it offers a guarantee that you can receive WiFi coverage in a total of 12 rooms, including as many as five bedrooms - at an extra charge of around £10 a month. You can choose to pay this straight away when signing up or add it as your contract progresses.
Community Fibre broadband also has a guarantee that you will get at least 10Mbps in all rooms and if this doesn't happen, you are eligible for compensation with free broadband for three months.
The commitment doesn't include exterior coverage, such as in the garage or the garden.
One of the major downfalls of Community Fibre is its limited coverage in the London area. It has, however, bought the Box Broadband company, extending its services into West Sussex and Surrey and who knows what might happen in the future.
Community Fibre and TV Services
If you are looking to compare broadband prices based on factors such as what TV services can be added as bolt-ons then you may be interested in what Community Fibre broadband could offer you. In answer to this question, it can deliver some options, but these may not be as extensive as you might like.
If you make your broadband comparison and decide that Community Fibre is a good choice for you, you could choose to add a TV package. This offering is limited compared to other providers, however. While you can enjoy lots of free channels and apps such as ITVX and iPlayer, together with the ability to sign up and watch the likes of Amazon Prime, it doesn't support Netflix, Disney+, and NOW TV as with many of the other packages that can be added with other companies.
Contract Lengths with Community Fibre Broadband
If you are comparing broadband from providers such as NOW or Virgin Media, you may notice that these companies offer ultra-flexibility in the form of no-contract monthly broadband accounts. You won't get this from Community Fibre broadband. This means that it may not be the right choice for you if you prefer very short contracts - or no contract at all.
If you don't mind committing for at least a year, however, then Community Fibre could be worth considering. It offers both 12-month and 24-month contracts, with the longer contract costing less per month. You can typically expect to pay around £2 a month more for a 12-month contract compared to the two-year option.
Community Fibre Broadband Packages
Full-fibre broadband doesn't need a telephone line and so this isn't included in standard Community Fibre broadband provision. You can add it, however, and you can make use of the same Voice Over Internet Protocol you use when on Facetime, Zoom, or Skype.
Expect to pay around £10 a month for the phone adapter to convert your internet signal to become a phone signal, but then all calls are covered by your normal contract fees as calls will be made using your internet connection and not a standard phone line.
If you want to include a TV package, Community Fibre broadband can offer this thanks to a pairing with the Netgem TV provider. As we mentioned previously in this Community Fibre review, this is not the most extensive or expansive of offerings but you could choose from more than 200 free channels and over 35 apps, including YouTube and UKTV Play.
You could also pay to add-on additional services such as Haya, Brit Box, Amazon Prime Video, and BT Sport Ultimate.
You won't have to pay for installation but you will need to allow around two hours for the engineer to bring a cable into your home, position your main router, and to position other routers if you have chosen the WiFi in Every Room option.
The routers will be positioned on walls in optimal positions decided by you and the engineer and, once connected, the engineer will test your speeds over Wi-Fi and through your fixed connection.
Community Fibre seems to do quite well when it comes to customer service. There is a live chat service or you can use a customer service phone line or contact the company via social media. Customer services are open every day between 8am and 10pm on weekdays and between 9am and 7pm on weekends.
From internet reviews and feedback, it seems unlikely that you will face any particular problems with Community Fibre broadband, but if issues do arise and go unresolved, there is help available. A good first port of call if significant issues arise is the Citizens Advice website at citizensadvice.org.uk or you can call the helpline on 0808 223 1133.