How to Switch Broadband Providers in 2025

Why are more households switching broadband providers?

Over 3 million people in the UK changed their home broadband last year. Many switched to get cheap broadband deals and saved between £80 and £120 each year. If you feel like the broadband you have now is not as good as it once was, try looking at different prices. You might find a new deal. A new deal can give you lower costs and better internet speed. You can still get a plan that works for the way you use the web. If you want cheap broadband, it helps to compare what is out there.

In recent years, one of the main things UK households do is switch providers. This helps them save money and get a better deal. There are now more fibre broadband rollouts, and broadband packages cost less. Because of these changes, people now get real choice to pick the internet speed, reliability, and monthly price that work best for them.

The UK now has an average broadband speed of 157 Mbps. This is up from 110 Mbps in 2023. At the same time, monthly bills have gone up to about £26 a month. Some of this rise is because of price increases built into older deals. If your contract end date is near, you might get more if you move to a new contract. With a new contract, you could pay less and also get faster speeds for your broadband.

What is the One Touch Switch and how does it help?

Introduced in September 2024, One Touch Switch is the UK’s official new industry process for broadband switching. The goal is to make the switching process easier and faster. This new touch switch also helps people see the steps more clearly and understand the process better.

The form saves your chosen installation date. This way, you always get your upgraded broadband connection when you want it and do not have to wait longer than needed. Your current provider gets told right away, so you will not be double billed or lose your service too soon.

What does the new switching process do?

• You can use this on many broadband networks.
• You can switch in just one day.
• It helps stop any loss of service.
• You do not have to call your old provider.

You just need to pick the right deal. Then, type your postcode. After that, give your email address and your current account number. Your new provider will then take care of the rest. You will not have to make any difficult cancellation calls or worry about services crossing over.

What are the different types of broadband?

When you look at deals, you need to know the types of broadband that are in your area.

Many families still use superfast broadband packages (30–70 Mbps). These plans balance cost and what you get. They are a good option if you mostly stream in HD or browse the web. For many people, superfast broadband is enough and works well for daily use.

Checking something with a postcode checker is one of the main things you need to do before you choose any broadband package.

How to find the right deal for your needs

Use a postcode checker

The right deal for you can change based on where you live. It also depends on how you use it. If you are getting a new contract or if your old contract is ending, this matters too. A postcode checker can help with this.

• You can filter by internet speed, how long the contract is, and the monthly price.
• You will only see relevant deals for new customers.
• You can also compare setup cost, rewards such as a BT Reward Card, or any bill credit.

Read expert reviews and compare extras

Independent expert reviews can point out companies that give good customer service and offer value for your money. The, watch out for price rises that can come after 12 or 18 months. Be sure to also check:

• The minimum term tells you how long you need to keep the contract. If you want to leave before that time, you might have to pay a fee. It is good to know this before you sign up.
• The router quality is important for a good internet connection. You should check if the company gives out good routers and how they send them to you.
• Some companies offer bundles that include phone deals or tv service. They may give you upgrades on tv service or better phone deals if you choose a bundle.

You can often see what real people say about products on forums or on social media. This feedback can help you know how well something works before you buy it.

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Typical switching timeline

What if I’m moving to a new house?

Moving to a new address? Here are your options:

1. You can move your current contract to the new place. Be sure to check if there are any fees for moving it.
2. You can also stop your old contract and sign up as a new customer. This way, you might get a better deal. It can often be cheaper, too.

Note: If your old provider does not offer service at your new address, you will not need to pay an early exit fee.

Can I keep my email and home phone?

Yes, but you need to request it.

• For your home phone, many ISPs let you move your number to their service.
• For email accounts, some companies like BT may ask you to pay after 90 days. Use a free provider like Gmail so you do not have to pay fees later.

Always check these things when you say yes to your new contract.

Example broadband packages for new customers

All deals are up and running as of June 2025. Each one comes with a router.

These offers show that you can still get truly cheap broadband and not lose out on a good, steady connection. The best way is to switch at the end of your old contract and use any voucher deals while they last.

What if my internet speed is slower than expected?

If you see that your internet speed is slower than what was promised, your provider has to let you leave within 30 days with no extra charges. Make sure to test your speed when many people use the internet. Write down the results if you are not happy with the speed.

Am I protected from hidden price rises?

Yes. From January 2025, all new contracts have to show price increases as set amounts. They can not just show vague inflation numbers. This means you will know exactly what the price increases will be during the term of your contract.

Can social tariffs help with affordability?

If you get Universal Credit, you might be able to have a social broadband plan. These plans cost less, are easy to change, and do not have extra penalty charges.

A great option for homes that want to spend less on their monthly bills and still keep a steady broadband service.

Correct as of 18 June 2025

FAQs about switching broadband providers