OVO Energy Reviews

4.5 Rating 179,000 Reviews

OVO Energy reviews

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Who Are OVO Energy?

OVO Energy is one of the biggest independent energy companies in the UK. It gives power to more than 4 million homes. After OVO took over the retail part of SSE, it became a strong name for renewable energy and smart home services in the UK. The company cares a lot about saving energy and protecting the environment. OVO is always trying to find new ways to do better in these areas. It has several OVO tariffs to fit the needs of digital households today. If you want your energy to come from a company that focuses on renewable energy, OVO could be a good pick for you.

But what do people really think? This guide talks about price, service, customer care, and OVO’s carbon footprint. It helps you find out if OVO is a good pick for your home.

How does OVO Energy compare to other energy providers in terms of pricing?

OVO Energy typically offers competitive pricing compared to other energy providers. Their plans often include fixed and variable tariffs, catering to diverse needs. Additionally, OVO emphasizes transparency with no hidden fees, making it a favorable choice for budget-conscious consumers seeking reliable energy at reasonable rates.

OVO Energy compare to other energy providers in terms of pricing

OVO Energy Customer Reviews

What Do Customers Say About OVO Energy?

Customer feedback on OVO is mixed, and most of it is about their customer care. Many people say they like the app and what OVO does to help the planet. But there are some who have problems when they ask queries about bills. Some customers feel upset when they do not get quick answers by email or on the online chat.

Review Site Avg Rating (July 2025) Praise Complaints
Trustpilot 3.8 / 5 Green energy, app features Billing issues, service delays
Google Reviews 3.6 / 5 Smart meter rollout Complex direct debit setup
Which? Not in top 5 suppliers – –

Key Review Themes:

  • Green energy OVO: People like that OVO gives 100% green energy. They also feel good that OVO tries to cut carbon.
  • OVO Energy complaints: A lot of problems with bills come up. People also say that getting support at OVO can take time.
  • OVO customer service: Many say that the customer service at OVO energy is just okay. But answers from them get better when you use the OVO app.

Are OVO Energy Prices Competitive?

OVO’s tariff prices are in the middle when you compare them to other choices in the energy market. The prices are not the lowest, but there are extra things you get. With OVO, you can get help to track your energy usage. They also give you 100% renewable electricity. You can use the OVO Beyond add-on too.

Tariff Type Average Annual Cost* Exit Fees Smart Meter Required
Fixed 12-Month £1,705 £75 Yes (optional)
Variable (Simpler) £1,781 £0 No
Green Tariff £1,740 £75 Yes

This text is about the usual use of both kinds of fuel as of July 2025. The cost can change because it depends on the price cap for energy. This means that the price can be different in each area.

Prepayment and Smart Meter Customers

OVO Energy standing charges (typical):

  • Electricity: ~60p/day
  • Gas: ~32p/day

You can look at the new OVO tariffs and see how they compare with other suppliers by using our energy comparison tool. This tool will help you find the one that is best for you.

Does OVO Install Smart Meters?

Yes. OVO Energy lets people who get gas and electricity from them in England, Scotland, and Wales have a smart meter put in.

  • A smart meter is put in at no cost.
  • The readings go to them by themselves.
  • Customers can look at their energy use with the OVO Energy app or their in-home display.
  • A smart meter is needed if you want to use OVO’s time-of-use or usage-based tariffs.

Is the OVO Energy App Any Good?

The OVO Energy app is good at what it does. People like to use the OVO app because it helps them with many things.

  • Send your meter readings
  • See how much you use
  • Check your energy bills
  • Take care of your direct debit payments

The app is there on both Android and iOS. It gets updates often.

Pros and Cons of OVO Energy

Pros Cons
100% renewable electricity on all tariffs Exit fees on fixed plans (£75)
User-friendly mobile app Variable tariff slightly above price cap
Supports smart meter and energy efficiency Customer service hit-or-miss
Carbon offsetting and sustainability focus Some billing and meter reading issues

How to Switch from OVO Energy

If you are not happy with your current supplier, you can switch to a new one. It is easy to do. You will get help from the Energy Switch Guarantee.

  1. Compare OVO Energy with the other energy suppliers. See what prices and services they offer.
  2. Pick a new energy supplier if you find better prices or feel the service is better than what you get from OVO.
  3. The new supplier will take care of the change. This will usually take about 5 working days.
  4. You do not need to contact OVO unless you are closing an account that still has credit in it.

Prepayment meter customers:

If you use a prepayment meter with OVO, you can move to a different supplier. The steps to leave may be different if you owe money or have money left after topping up.

How to Switch from OVO Energy

OVO Energy vs Other Suppliers

Supplier Standing Charge (Elec) Exit Fee Smart Meter Policy Green Credentials
OVO Energy ~60p/day £75 Free & optional 100% renewable electricity
EDF Energy ~53p/day £75 Free Mix of green & nuclear
British Gas ~60p/day £75 Free Some green tariffs
Octopus Energy ~48p/day £0 Free 100% renewable + solar

Is OVO Energy Right for You?

Choose OVO Energy if:

  • You want to use green energy and do not want to talk to the suppliers on your own.
  • You like to use a website or app first when you need help, and you want to see your smart meter readings.
  • You feel it is okay if the customer service is just average, as long as they care about green energy and help the planet.

Avoid if:

  • You want to find the cheapest fixed tariff you can on the market.
  • You have had some billing problems with big suppliers before.
  • You like it when a supplier has a high customer service score.

FAQ

As of July 2025, OVO Energy has an average rating of 3.8 stars on Trustpilot. There are more than 120,000 people who have left a review for OVO on the site.

Yes. Fixed tariffs will usually have an exit fee of £75 for each kind of fuel. But, variable plans will not have any exit fees.

Yes, the app lets you see your usage stats in real time. You can also look at your old bills and handle payments. This works for both smart and manual meter users.

Any money you still have left is usually sent back to you within 10 working days after you get your last bill.

Yes, if you have solar panels, OVO will pay you for the extra power you send out to the grid through SEG payments.

Rated 4.5/5 on See all 200,000+ reviews
Verified Buyer
Manda Shepherd

“Ovo Energy has been a great supplier for me. I’ve been with them for over two years now, and their customer service is outstanding. Every time I’ve had a query, they’ve resolved it quickly and efficiently. I particularly love their mobile app, which makes it so easy to submit meter readings and track my energy usage. Highly recommended! “

Verified Buyer
Rachel

“I recently had an issue with my smart meter, and I was dreading the process of getting it fixed. However, Ovo surprised me with their fantastic service. An engineer was sent out within 48 hours and sorted out the problem. The customer service team was really helpful, explaining the process and keeping me updated. I’m very happy with how they handled the situation.“

Verified Buyer
Soyful Ali

“The best thing about Ovo Energy is their commitment to renewable energy. I switched to them a year ago because I wanted to support a greener energy provider. Since then, I’ve had no complaints. Their prices are fair, and I feel good knowing I’m doing my part to help the environment. Plus, their customer service is really responsive when I’ve had any questions.“

Verified Buyer
Zaneta qureshi

“I’ve been with Ovo Energy for a while, and their service has been excellent. I love how transparent their bills are—no hidden fees or confusing charges. They also helped me adjust my direct debit after I realised I was overpaying. They refunded the credit balance in my account without any hassle. Definitely a company I’d recommend!“

Verified Buyer
Charlotte

“Had a problem with my billing recently, but the customer service team at Ovo sorted it out in no time. They explained the issue clearly and helped me get back on track. I appreciate how they took the time to follow up with me after the issue was resolved. Overall, very happy with their service.“

Verified Buyer
Ivan

“I switched to Ovo because they offered competitive rates and were focused on renewable energy. Their app is super user-friendly, and I can easily check my usage and make payments without any trouble. It’s also great that they reward customers for using less energy. No complaints from me so far!“

Verified Buyer
Jasper Tate boy

“Ovo Energy has been great at keeping me informed about my energy usage. Their app sends regular updates and helps me stay on top of my bills. I’ve had a couple of interactions with their customer support team, and they were always friendly and professional. I’ve recommended Ovo to my family and friends.“

Correct as of 26/09/2024

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Page last updated on: 04/08/2025

Page reviewed by: Andrea Troy

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