Good Energy Reviews

4.8 Rating 11,500 Reviews

Good Energy reviews

  • 12%

  • 5%

  • 7%

  • 15%

  • 61%

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What are customers saying about Good Energy?

Customers are praising Good Energy for its commitment to renewable energy and excellent customer service. Many reviews highlight their eco-friendly energy tariffs and transparent billing. Customers also appreciate the company’s dedication to green energy and its straightforward switching process. Many have noted that Good Energy’s online account management system is easy to use, and the customer service team is responsive, often resolving queries quickly and efficiently.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 61%
  • Great (4 stars): 15%
  • Average (3 stars): 7%
  • Poor (2 stars): 5%
  • Bad (1 star): 12%

Source: Trustpilot

Good Energy Reviews: Sustainable Power with a Difference

Good Energy is another home energy supplier that cares about the environment. It provides 100% renewable electricity. It was started in 1999, Good Energy has made a name for themselves by helping independent renewable generators. It offers green energy that is both reliable and ethical. Good Energy is one of the only B Corp home energy suppliers in the UK. This means they meet high standards for environmental and social responsibility. Their B Corp certification shows their commitment to fighting the climate crisis. They work to reduce carbon emissions and support renewable generation.

Good Energy serves energy to more than 66,000 homes and 5,000 businesses. They get their power from solar panels, wind farms, and hydro sources. Unlike many other suppliers that use fossil fuels, Good Energy is fully dedicated to 100% renewable power. This means every unit of energy their customers use is produced in a sustainable way. In this review, we will discuss what makes Good Energy one of the best green energy providers and why its customers give them high ratings.

Sustainable Power with a Difference

Ethical and Sustainable Energy: What Sets Good Energy Apart?

Good Energy is the UK’s first home energy provider that is a B Corp. The B Corp certification is given to companies that meet strict rules for social and environmental performance, responsibility, and openness. As a B Corp, Good Energy aims to provide clean and sustainable energy. This makes it a leader in dealing with the climate crisis.

Good Energy gets its power from over 1,600 independent renewable generators in the UK. This includes offshore wind farms, solar farms, and hydroelectric projects. The electricity from Good Energy is certified by the Renewable Energy Guarantee of Origin (REGO) scheme. This means customers can trust that their energy comes from real renewable sources. Because of this, Good Energy is recognised as a top green energy provider. They have a B Corp certification and receive high ratings from customers.

One customer spoke highly of the company’s friendly way of taking care of the earth. They said, "Good Energy is a fantastic company! Ethical and renewable energy is important today, and Good Energy is the best for gas and electricity. They also offer great support and customer service. You feel like you are part of a ‘family’ instead of just paying a big corporation."

Renewable Gas and Solar Power: Good Energy's Commitment to Clean Energy

Good Energy provides renewable electricity and renewable biogas. Unlike regular gas from fossil fuels, renewable biogas comes from organic matter, like farm waste. This makes it a green choice. It helps Good Energy in its mission to reduce greenhouse gas emissions and fight the climate crisis.

Good Energy helps customers who want to lessen their impact on the environment. They offer ways to install solar power in homes and businesses. When customers put up solar panels with Good Energy, they can save money by making their own energy. This also helps them depend less on the national grid. The company supports solar farms in the UK, which adds to their renewable power options.

Customer Service and Smart Technology

Another important thing that customers appreciate about Good Energy is their great customer service and their open communication. They are always ready to help with meter readings, explain energy tariffs, or assist with smart meter installations. People often praise Good Energy for having a friendly and quick-to-respond team.

Customer Service and Smart Technology

One reviewer said, "I have been a customer of Good Energy for several years now. I used to feel upset every time I spoke to a utility company, but not anymore. When you call Good Energy, a real person answers. This person can help you with your problem. It's amazing!"

Good Energy’s smart meters help customers monitor their energy use right away. This allows them to lower their direct emissions and make better choices about how they use energy. This smart technology also helps with electric vehicles. It offers charge points and improves energy use, especially during times when demand is lower.

How are they Tackling the Climate Crisis with Independent Renewable Generators?

Good Energy has a special way of getting power in the UK energy market. The company works with more than 1,600 independent renewable generators. This means all of their energy comes from places like solar sites, wind turbines, and hydroelectric plants. This practice helps local communities and cuts down the country's use of fossil fuels.

Good Energy’s promise to collaborate with smaller renewable generators fits well with their work on gold standard projects. These projects aim to reduce carbon emissions and support sustainable energy production. Their energy is truly green, not just by name. It actively helps to lower the UK’s carbon footprint.

Anther reviewer said about their mission. "I joined because I want to avoid giving money to large polluting energy companies. Although they don’t have the same variety of renewable energy like some bigger companies do, they smartly use energy that would normally go to waste from different sources—really clever!"

Navigating the Energy Market: The Role of Green Tariffs and Price Caps

In a changing energy market, Good Energy is different because it focuses on fair prices and clean energy. While it might not always be the lowest price, its green tariffs show its commitment to renewable energy. The company supports moving away from fossil fuels and promotes a cleaner future.

Good Energy has made changes to follow government rules, such as the price cap set by Ofgem. Their prices are competitive, but customers pay a bit more for the comfort of using 100% renewable electricity. This pricing choice helps them invest more in renewable generation and leads their effort to fight climate change.

Supporting Sustainability with Heat Pumps and Electric Vehicles

Good Energy goes beyond just providing renewable power. They also motivate customers to use energy-saving technologies. A great example is their support for heat pumps. These heat pumps are a smart and energy-saving choice compared to regular heating systems. They help to lower carbon emissions in a big way. Heat pumps work by using electricity from renewable sources to create heat. This makes them a great option for Good Energy customers who want to cut down on their use of fossil fuels.

Good Energy helps with more than just heat pumps. They also support electric vehicles by providing home charge points. They work with the national grid using renewable energy. As more people switch to electric vehicles, Good Energy is there to help them live a cleaner and greener life.

Why Choose Good Energy? Ethical, Transparent, and Green

The company focuses on being open about its practices, fair pricing, and supporting the renewables obligation. When customers choose Good Energy, they support a company that values the environment and social responsibility. They do this without giving up on the quality of service.

Their yearly report shows what the company is doing to cut down greenhouse gas emissions. They support offshore wind farms and invest in new solar sites. If you want a home energy supplier that offers clean energy and helps lessen the UK’s use of fossil fuels, Good Energy is a great option.

Heat Pumps and Electric Vehicles

FAQ’s About Good Energy

Yes, Good Energy provides 100% renewable electricity to all of its customers. The energy is sourced from wind, solar, hydro, and biogeneration from UK-based generators, ensuring a green and sustainable supply of electricity.

Yes, Good Energy offers a green gas tariff, which includes 6% biomethane (produced from renewable sources like organic waste) and offsets the remaining gas through verified carbon reduction schemes, helping to reduce your carbon footprint.

Yes, Good Energy supports customers who generate their own renewable energy through solar panels or wind turbines. They offer competitive export tariffs through their Smart Export Guarantee (SEG) scheme, allowing you to sell excess energy back to the grid.

Good Energy offers flexible payment options, including monthly Direct Debit, which helps spread the cost of your energy evenly throughout the year. You can also make payments via bank transfer, credit/debit card, or cheque, and manage your account online.

Yes, Good Energy provides energy-saving advice to help customers reduce their consumption and lower bills. They offer tips on improving energy efficiency at home, such as insulation, efficient lighting, and using renewable technologies like heat pumps and solar panels.

Rated 4.8/5 on See all 11,500+ reviews
Verified Buyer
Manda Shepherd

“I’ve been with Good Energy for a couple of years now, and I’m really happy with the service. Their customer service is excellent, and I feel great knowing that my energy comes from 100% renewable sources. They’ve always been quick to respond whenever I’ve had any queries, and the switch to smart meters was really easy.“

Verified Buyer
Rachel

“Good Energy has provided me with reliable energy at a reasonable price. I love that they focus on renewable energy, but the billing system can be a little confusing at times. However, their customer service team has always been super helpful in sorting out any issues I’ve had.“

Verified Buyer
Soyful Ali

“I had an issue with my meter readings being off, and although it took a little while to get sorted, the customer service team was very attentive and professional. The rates are slightly higher, but I’m happy to pay a bit more knowing I’m contributing to a greener planet.“

Verified Buyer
Zaneta qureshi

“While I like the fact that Good Energy supports renewables, I’ve found the prices to be higher than expected. On the plus side, their customer service is quick and efficient, and they helped me switch tariffs to something more affordable.“

Verified Buyer
Charlotte

“I’ve been with Good Energy for a year now, and I’ve had no issues. The customer service is great, and I love the transparency in how they generate their energy. The app could use some improvement, but overall I’m very satisfied with the service.“

Correct as of 26/09/2024

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Page last updated on: 30/09/2024

Page reviewed by: Andrea Troy

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