Fuse Energy Reviews

Yes. Fuse Energy is a UK energy supplier regulated by Ofgem. This means it must follow UK consumer protection rules, including pricing regulations, switching guarantees, and standards for billing and customer communication.

Customer reviews are generally positive, with many customers highlighting simple tariffs, competitive pricing, and the convenience of app-based account management. Some reviews also mention the lack of phone support, which may not suit everyone.

Fuse Energy is often described in reviews as offering competitive rates and low prices compared with standard variable tariffs from larger suppliers. Whether it is cheaper for you depends on your location, usage, and the tariff available in your area.

Yes. Fuse Energy supplies both gas and electricity and offers dual fuel options where available. Customers can manage both fuels under one account with a single monthly bill.

Fuse Energy offers fixed tariffs as well as variable energy tariffs. Fixed tariffs provide price certainty for a set period, while variable tariffs can change over time but must comply with the UK price cap rules.

Fuse Energy bills customers monthly using a direct debit payment taken from a linked bank account. Bills are usually based on actual usage where smart meters or manual readings are available, and all billing is managed digitally.

Yes. Fuse Energy supports smart meters and encourages their use. Smart meters help provide accurate bills, automatic readings, and better insight into energy usage through the app.

Yes. If you do not have a smart meter, you can submit manual readings through the Fuse Energy app. This helps ensure bills reflect your actual usage rather than estimates.

Fuse Energy supplies 100% renewable electricity, which is a key reason many customers choose the supplier. Gas supplied by Fuse Energy is not renewable, which is standard across most UK suppliers.

Exit fees usually apply to fixed tariffs if you leave before the end of the contract. Variable tariffs typically do not include exit fees. The exact terms depend on the tariff you choose.

Fuse Energy offers EV-friendly tariffs for customers who charge an electric vehicle at home. These tariffs are typically best suited to households with a smart meter and off-peak charging habits.

Fuse Energy provides customer support through live chat and email via its app and website. It does not offer phone-based support, which is something to consider if you prefer speaking to an agent by telephone.

No. Fuse Energy does not currently support prepayment meters. Customers must be able to pay by direct debit to use the service.

Fuse Energy is best suited to digitally confident households looking for simple tariffs, competitive pricing, and app-based account management. It may be less suitable for customers who want phone support or a wide range of tariff options.

Yes. Even if reviews are positive, prices and suitability vary by postcode and usage. Comparing live tariffs is the best way to see whether Fuse Energy is the right choice for your home.