Fuse Energy Reviews

4.6 Rating 335 Reviews

Fuse Energy reviews

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What Is Fuse Energy?

Fuse Energy is an energy supplier in the UK. It began in 2022 and many people in the UK have noticed it for different reasons. The company makes it simple for you to choose a tariff, so the pricing is easy for all to understand. If you go with Fuse, you will use only green energy, which is better for the environment. The pricing is good as well, and it is some of the lowest on the UK energy market.

Fuse is newer than some other UK companies. But they want all people to have fair and open energy bills. The company is working to help change energy bills for everyone.

Fuse Energy gives every customer 100% renewable electricity. They offer fixed prices for energy. The company helps people use smart meters in their homes. Fuse Energy cares a lot about good technology. They want people to watch and control their energy use with the Fuse Energy app. The app lets you track energy usage and send meter readings. With the Fuse Energy app, it is easy for people to keep an eye on their energy use, usage, and meter readings. This way, you get the most out of your smart meters.

Is Fuse Energy a Green Supplier?

Yes. Fuse Energy gives you 100% renewable energy. REGO certificates back this up. All the electricity you get from fuse energy comes from things like wind, solar panels, and water power. With fuse, you know that you only use renewable energy sources.

Fuse says that it is working on tools to help people keep track of their carbon footprint. The idea is to help users use less power when they do not need it. This can make it easier for people to move to clean, global renewable energy.

Fuse does not give out green gas right now. But their electric prices match the UK’s net-zero goals. This is good for people in the UK who want to use renewable energy.

Green Energy Credentials

Feature Fuse Energy
Electricity source 100% Renewable (REGO-backed)
Green gas Not offered
Solar panel support Yes (via smart meter compatibility)
Carbon tracking tools Planned via app
EV-friendly tariffs Not yet launched (TBC)
Is Fuse Energy a Green Supplier

What Tariffs Does Fuse Energy Offer?

Fuse Energy gives everyone a single fixed tariff for their homes. This fixed tariff has a set unit rate and a set standing charge for electricity. If you have gas at your place, the same rule is there for that too. In this way, you get price certainty with Fuse Energy because you know what you will pay. The Fuse tariff will help you see how much the bill will be for the whole contract.

Fuse is known to offer some of the lowest electricity tariffs around. The price you pay can go up or down depending on where you live and your usage.

Typical Tariff Details (As of July 2025)

Tariff Type Unit Rate (Electricity) Standing Charge Tariff Length
Fixed Tariff ~27.21p per kWh ~51.22p per day 12 months

Prices can change depending on where you are and how you pay. The rates shown here are lower than the level of the energy price cap that Ofgem decided.

Fuse does not offer you a choice between several variable tariffs or plan options. The company keeps things simple for you. There is just one fixed-rate deal. This rate is lower in price than what many other energy suppliers have. So, Fuse makes it easy for people to pick their service and use it.

Does Fuse Support Smart Meters?

Yes, fuse energy works well with smart meters. If you have a SMETS2 smart meter, you can often switch to fuse and keep using the one you have. There is no need to get a new one. If you do not have a smart meter, fuse can help set up one for you in most places. This makes it easy for people to get started with fuse energy and smart meters.

Smart meters give you automatic meter readings. They make it easy for people to see their energy use at any time. You get billing that is more right and up to date. These smart meters will also work with electric vehicles in the future. They can handle new ways of pricing, so there is more choice for people.

How Do You Manage Your Account?

All of your account management is online or by using the Fuse Energy app. You can get the app on both iOS and Android. The app lets you:

  • Send in your meter readings
  • Check your billing and tariff info
  • Keep track of your energy use
  • Reach the customer service team
  • Update direct debit or change your bank account info

There will not be any paper billing. The app or your email will be used for all messages about billing.

How Do You Manage Your Account

App Features at a Glance

Feature Available on Fuse App
Meter reading submission
Energy usage tracking
View bills and payments
Customer support messaging
Smart meter data
Live tariff information

How Does Fuse Energy Handle Billing?

Fuse Energy uses monthly direct debit for payment. The customer gets a bill based on their estimated usage or their actual usage. If you do not have a smart meter, you can enter your own meter readings. This helps Fuse Energy know your real usage. They charge you in the right way if you give them the correct readings. The use of direct debit makes paying for your fuse usage easy.

Billing statements are sent to your registered email address. You can take care of every payment by using the fuse app. The billing for fuse is made simple. You do not have to keep any paper bills.

What Do Customers

Say in Their Reviews of Fuse Energy?

Reviews of Fuse Energy are mostly good. The company is still new, so people share their experiences a lot. Customers talk about fuse and often say nice things about it.

  • The customer service team is always ready to help. If you have any questions, they are there for you and will make things easy.
  • The tariff is kept simple, so you can see what you get and how much you have to pay.
  • The prices are low. This is good for people who want to save money.
  • The mobile app is easy to use. With the app, you can get things done fast and see your details any time you want.

But if you are with a small company, there may be things that are not there. For example, you might not have phone support. You can also see fewer tariff options when you look at bigger energy suppliers like Octopus or EDF.

Trustpilot Summary (as of July 2025)

Rating Score Notes
Trustpilot 4.4 / 5 Over 1,200 reviews
Common Praise App, low prices, simple switch
Common Criticism No phone support, limited tariff options

How Does Fuse Compare to Other Energy Suppliers?

Fuse is easy to use compared to other big names in the UK energy market. The company puts a lot into tech. The pricing is also good. While brands like Octopus offer many tariffs and have better EV choices, Fuse has just one low-cost tariff. It also has a simple mobile app that you can use.

If you want to know what you will pay for energy bills and want price certainty, Fuse can be a good pick. It also helps keep things easy for you. This is a good choice for people who like to use digital tools. If you want to handle your account online, then Fuse can work well for you.

How Does Fuse Compare to Other Energy Suppliers

To see all the choices you have, it is good to compare energy prices. A trusted service can help you with this. This way, you can find the deal that fits you well.

Is Fuse Energy Right for You?

You might want to consider Fuse if:

  • You want to get a cheap fixed-rate electricity tariff.
  • You like things to be simple and like to use an app for all you do.
  • You feel fine not getting help on the phone.
  • You want to lower your carbon footprint and get 100% renewable energy.

Fuse may not be ideal if:

  • You like to get your bills on paper or get calls on the phone.
  • You want to have more flexible prices or time-of-use rates when charging electric cars.
  • You have a setup that is not easy, or you need special help.

No matter what your situation is, it is always smart to compare energy prices. This helps you see if you are on the best deal or if there could be one that is better for you. It is a good idea to check now and then, so you know where you stand and can make a choice for you and your home.

FAQs about Fuse Energy

The Fuse Energy app lets you do a lot with your energy account. You can use the app to send meter readings. You can also see your energy usage, check your bills, and talk to support. With the app, you do not need paper bills or phone calls. The fuse energy app makes it easy for everyone who uses fuse energy.

Yes. Ofgem sets the level of the energy price cap. Fuse makes sure that their pricing is always below the level of the energy price cap. This way, the pricing stays stable for you.

Yes, Fuse can work with most SMETS2 smart meters. If you need any help to set it up, we can arrange that.

Yes, Fuse has dual fuel tariffs for people in many places. But most offers from them are about electricity tariffs. When you apply, make sure you check if they have these in your city or location.

You can compare energy prices on the internet for free. The tool will show you up-to-date prices from fuse, octopus, So Energy, and other suppliers.

Rated 4.6/5 on See all 300+ reviews
Verified Buyer
Manda Shepherd

Switching to Fuse Energy was the best decision I’ve made for my home. The process was straightforward, and their customer service team was incredibly helpful throughout. I also love knowing that my energy comes from renewable sources without costing more than my previous supplier.

Verified Buyer
Rachel

Great service so far! Fuse Energy has been transparent about their pricing, and the smart meter they installed has made it easier to monitor my usage. The app is simple and helps me track my bills efficiently.

Verified Buyer
Soyful Ali

I switched to Fuse Energy because of their green energy focus, but I had some trouble understanding their tariffs initially. However, their support team quickly cleared things up, and I’ve been satisfied since. It’s good to know my energy is renewable.

Verified Buyer
Zaneta qureshi

The transition to Fuse Energy was smooth, and I appreciate their customer service’s promptness. However, I find their app a bit limited in features compared to other providers. It gets the job done, but there is room for improvement.

Verified Buyer
Charlotte

I’ve had a positive experience with Fuse Energy so far. My only issue was with an unexpected bill increase that wasn’t clearly explained, but their customer support helped me resolve it quickly. They truly care about their customers.

Correct as of 26/09/2024

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Get real-time quotes in under 3 minutes with no fees, no hassle, and zero obligation to switch.

Page last updated on: 04/08/2024

Page reviewed by: Andrea Troy

4000+ reviews