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Engie UK Business Energy Supplier Review: A Reliable Partner for Sustainable Energy Solutions

Are you looking for a reliable and sustainable energy supplier for your business in the UK? Look no further than Engie, a global energy business that specializes in renewable energy and low carbon distributed energy infrastructures. With over 20 years of experience in the UK market, Engie offers a wide range of energy solutions for businesses of all sizes, from micro-businesses to large enterprises. In this comprehensive review, we will delve into Engie's offerings, tariffs, customer support, and more to help you make an informed decision for your business.

Engie Business Energy: A Sustainable Choice

Engie is committed to providing businesses with sustainable energy solutions. They offer 100% renewable electricity across all their contracts, giving businesses the opportunity to reduce their carbon footprint. Engie also provides green gas options, further contributing to a greener and cleaner environment. By choosing Engie as your energy supplier, you can align your business with sustainable practices and contribute to a more sustainable future.

What is the background of Engie UK? Who are they and what is their historical journey?

Engie UK is a part of the global energy provider Engie, which was formerly known as GDF Suez. Founded in 2008, Engie has grown to become one of the leading energy providers in Europe. The company’s UK arm was established in 2014 and is now one of the largest suppliers of business energy in the country.

Engie’s commitment to sustainability has been at the core of their business since its inception. In 2018, they were awarded a Gold Standard by The Planet Mark for their commitment to reducing their carbon emissions and supporting renewable energy sources. Since then, they have continued to invest heavily in renewable energy technology and sustainable practices, making them a reliable partner for businesses looking for sustainable energy solutions.

What Business Electricity Tariffs are offered by Engie UK?

Engie offers a variety of business electricity tariffs to cater to different business needs. Let's take a closer look at some of their key tariffs:

Green Fixed

  • Fixed rates for 12 months
  • 100% renewable energy
  • Online account management
  • Payment by direct debit or on receipt of bill
  • Paperless billing discount £15.75 per year
  • Dual fuel discount £7.88 per year
  • Exit fee £30 per fuel

Balance

  • Network charges are fixed
  • Government charges are passed through
  • Choice of standard or green electricity

Freedom

  • Choice to pay all third-party charges at cost
  • Can maximize savings by avoiding consumption in peak periods

These are just a few examples of the tariffs Engie offers. They have a range of options to suit the needs of different businesses, whether you're looking for fixed rates or flexibility in managing your energy costs.

What Business Gas Tariffs are offered by Engie UK?

Engie also provides a range of business gas tariffs. Here are a few notable options:

Guard

  • Fixed-rate contract
  • Includes all third-party charges
  • Terms up to 5 years
  • Choice of standard or green gas contracts

Simple

  • A simple unit rate without a daily standing charge
  • Only pay for what you use
  • Standard gas contract only

Freedom

  • Choice to pay all third-party charges at cost
  • Can maximize savings by avoiding consumption in peak periods
  • Standard gas contract only

With Engie's gas tariffs, you can choose the option that best suits your business's gas consumption patterns and preferences.

What are the eligibility requirements for Engie's Business Energy?

Engie caters to businesses of all sizes, from micro-businesses consuming under 100,000kWh electricity or 293,000kWh gas per year to larger enterprises. There are no specific eligibility criteria as Engie aims to provide energy solutions to a wide range of businesses. Whether you're a small business owner or a large corporation, Engie has the expertise and resources to meet your energy needs.

Engie UK Business Energy Services

In addition to electricity and gas supply, Engie offers a range of services to support businesses in their energy management and sustainability efforts. These services include:

  • Facilities management services: Engie can assist businesses in managing their energy facilities efficiently and effectively.
  • Energy analytics and management systems: Engie provides tools and technologies to help businesses monitor and optimize their energy consumption.
  • Energy specialists: Engie has a team of energy specialists who can provide expert advice and guidance to businesses.
  • Compliance services: Engie helps businesses meet their regulatory obligations and ensure compliance with energy-related regulations.
  • Energy generation projects: Engie offers energy generation projects for businesses, including renewable energy projects.
  • Power purchasing: Engie can help businesses optimize their income through power purchasing strategies.

By utilizing these services, businesses can not only reduce their energy costs but also improve their overall energy efficiency and sustainability performance.

Engie UK Customer Support

Engie understands the importance of reliable customer support. While Trustpilot reviews for Engie may be mixed, it's crucial to consider the specific context of those reviews, as they cover a wide range of Engie's products and services, not just their business energy offerings. Engie aims to provide excellent customer support and resolve any issues or concerns promptly.

Engie UK Reviews and Reputation

Engie has a significant presence on Trustpilot, with a rating of 5.4 out of 10 based on over 1,300 reviews. While this rating may seem average, it's important to note that Engie's Trustpilot reviews cover a wide range of products and services, not just their business energy offerings. The reviews are a mix of positive and negative feedback, highlighting both satisfying experiences and areas for improvement.

Positive reviews mention factors such as easy switching processes, good workmanship, and helpful customer service. On the other hand, negative reviews mention issues with contract work, incorrect billing, and communication problems. Engie aims to address these concerns and ensure a positive customer experience.

How to Switch to Engie UK Business Energy?

Switching to Engie business energy is a straightforward process. You can get an instant quote on their website or call their dedicated helpline to speak with a representative. Engie will guide you through the switching process, ensuring a smooth transition to their energy supply.

Engie UK: A Reliable and Sustainable Energy Partner

Engie is a global energy business with a strong commitment to renewable energy and sustainability. With their range of business energy solutions, including 100% renewable electricity options, businesses can reduce their environmental impact and contribute to a greener future. Engie's customer-centric approach and dedication to customer support ensure a positive experience for businesses. Switch to Engie today and enjoy the benefits of reliable, sustainable energy for your business.

How to terminate the Engie UK energy contract?

Terminating an Engie UK energy contract is a straightforward process. You can contact their customer service team directly, or submit a termination request online via their website. A representative from Engie will then review your request and provide guidance on the next steps. Once your request is approved, you will need to return any equipment supplied by Engie and settle any outstanding payments before the termination date. To ensure a smooth transition, it is important to provide as much notice as possible and follow all of Engie's terms and conditions.

How easy is it to get in touch with the Engie UK?

Engie UK offers customers a range of ways to get in touch with their customer service team. Customers can call their dedicated helpline, send an email, or use the live chat feature on their website. The Engie website also provides helpful FAQs and advice on energy-related topics. Furthermore, customers can find Engie social media accounts and contact them via Twitter, Facebook and Instagram for quick responses to any queries they may have. With so many options available, it is easy for customers to get in touch with Engie UK whenever they need assistance.

Is renewable energy supplied to businesses in the UK by Engie UK?

Yes, Engie UK offers businesses in the UK renewable energy options. As part of their commitment to sustainability, Engie has a range of renewable energy solutions that are tailored to meet the needs of businesses. Customers can choose from a variety of green energy sources such as solar, wind and hydro power. With Engie's renewable energy solutions, businesses can reduce their carbon footprint and make a positive contribution to the environment. Furthermore, Engie provides regular updates on the progress of their renewable projects so customers can keep track of their green energy initiatives.

What options does the Engie UK have for Electric vehicles?

Engie UK offers a range of options for electric vehicles. Customers can choose from either home or public charging, depending on their needs. Home charging solutions allow customers to charge their electric vehicle at their own convenience, while public charging points are available in numerous locations across the UK. Engie also provides customers with access to the latest technology and smart energy solutions, such as intelligent energy management systems and vehicle-to-grid services. This enables customers to take full advantage of the latest EV innovations and benefit from improved efficiency and cost savings. Furthermore, Engie's EV solutions provide businesses with an opportunity to reduce their carbon footprint and meet sustainability targets.

Is online account management provided by Engie UK?

Yes, Engie UK provides customers with the ability to manage their energy accounts online. Customers can view and pay bills, submit meter readings, and manage their account settings all from the comfort of their own homes. They can also set up payment plans, switch suppliers and view their energy usage history. Additionally, customers can access the Engie app which provides them with round-the-clock access to their energy account and allows them to control their energy consumption on the go. With Engie's online account management services, customers have complete control over their energy bills and usage.

What is the complaint process at Engie UK?

Engie UK has a dedicated customer service team to assist customers with their complaints. Customers can contact the team by phone, email or post. Alternatively, customers can log into their online account and submit a complaint via the Engie website. The customer service team will then investigate the complaint and provide an appropriate response within 15 working days of receipt of the complaint. Engie UK also provides customers with access to independent dispute resolution services such as Ombudsman Services: Energy, which can help resolve any unresolved issues between Engie and its customers.

What types of smart meters and AMR does Engie UK provide to businesses in the UK?

Engie UK provides businesses in the UK with a range of smart meters and AMR (Automatic Meter Reading) solutions. These include single-phase and three-phase Smart Meters, which are connected to the energy provider's telemetry system and provide customers with real-time energy usage data. Businesses can also benefit from Engie's advanced AMR solutions, which enable them to remotely monitor their energy usage and identify opportunities for efficiency improvements. Additionally, Engie offers customers access to secure online portals where they can view their data in graphical format, allowing businesses to make informed decisions about their energy consumption.

Engie is a trusted energy supplier that offers sustainable energy solutions for businesses in the UK. With their focus on renewable energy, variety of tariffs, and range of services, Engie provides businesses with the tools they need to reduce their carbon footprint and improve their energy efficiency. While customer reviews may vary, Engie is committed to addressing any concerns and providing excellent customer support. Make the switch to Engie and join the movement towards a greener and more sustainable future.

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