Total Gas & Power: Business Energy Savings

What is Total Gas and Power all about?

Total Gas and Power, founded in 1987 as AGAS Ltd, has grown to become the second-largest gas supplier and fourth-largest electricity supplier to the UK industrial and commercial sectors. They supply energy to over 200,000 organizations, including small and medium-sized enterprises, large industrial and commercial companies, as well as public service and non-profit organizations. Total Gas and Power is part of the Total Group, a leading oil and gas operator, and is committed to generating sustainable and renewable energy.

Services and Offerings

Total Gas and Power offers a range of services and offerings tailored to meet the diverse needs of businesses. They provide both gas and electricity supply, with a focus on renewable energy sources. Total Gas and Power has invested over £5 billion in research and development programs to support the development of sustainable and low-carbon energies. Their commitment to renewable energy makes them an attractive choice for businesses looking to reduce their carbon footprint.

Tariffs and Contracts options from Total Gas and Power

Total Gas and Power offers a variety of tariff options to suit different business needs. Their tariff plans include:

• MarketGuard: Ideal for medium-sized businesses, this plan offers fixed prices with annual reviews to ensure competitive rates.
• Fix for Five: With a fixed price for five years, this contract provides businesses with stability and the ability to plan ahead.
• Eco-Energy: This tariff option utilizes 100% renewable energy sources, including wind, solar, and gas produced from farm and food waste. Businesses can choose a fixed price contract for 1-5 years and receive an Eco-Energy certificate.
• Marketmatch: Designed for medium-sized businesses, this contract offers a fixed price for the first 12 months, with prices reviewed after that period based on market rates.
• SmartFix: This tariff option provides businesses with 100% renewable electricity and offers a fixed price contract for 1-4 years. It also allows for the synchronization of electricity and gas billing.
• Freestyle: With a fixed energy price for the first 12 months, this contract offers flexibility after that period with variable tariffs. Businesses can synchronize their electricity and gas bills and have the option to terminate the contract without any exit fees.

What are the advantages and disadvantages of Total Gas and Power?

Total Gas and Power provides a range of services and offerings tailored to meet the diverse needs of businesses. They have invested significantly in research and development to support the development of sustainable and low-carbon energies, making them an attractive choice for businesses looking to reduce their carbon footprint. However, Total Gas and Power presents both advantages and disadvantages that need to be taken into account.

The advantages include competitive tariffs, fixed price contracts for up to five years, renewable energy sources, synchronization of electricity and gas bills, no exit fees with Freestyle contracts, and Eco-Energy certificates. The disadvantages include limited tariff options for large businesses, potential increases in prices after the initial period for certain tariffs, lack of customer service in some areas, and no ability to switch suppliers without incurring fees. Ultimately it is important for businesses to evaluate their energy needs carefully before deciding on a supplier.

Total Gas and Power Metering Options:

Total Gas and Power provides various metering options to help businesses accurately monitor their energy consumption. They offer Automatic Meter Reading (AMR) meters, which track energy consumption and provide accurate billing. Additionally, Total Gas and Power offer smart meters through a third-party switcher, allowing businesses to benefit from automatic and real-time meter readings for more accurate billing.

Billing and Payment

Total Gas and Power offers monthly or quarterly billing, depending on the business's preference. It is recommended to submit regular meter readings to ensure accurate billing. Customers can pay their bills through direct debit, bank transfer, or over the phone with a debit or credit card. Direct debit payments are taken 14 days after the invoice date.

Customer Support

Total Gas and Power prioritizes customer support and aims to provide excellent service to its customers. Their customer service team is available via phone or email from Monday to Friday, 9 am to 5 pm. Customers can access their online account to view AMR data, invoices, and market reports.

Total Gas and Power Reviews

Total Gas and Power has received positive reviews from many of its customers. On Trustpilot, they have an overall rating of 4.7 out of 5 stars, based on approximately 4,400 reviews. Many customers have praised the company's customer service, highlighting their responsiveness and effectiveness in resolving issues. Competitive pricing is also a common positive aspect mentioned by customers. However, it is important to note that there have been some negative reviews, with customers expressing dissatisfaction with long holding times and unresolved complaints. It is advisable to consider both positive and negative reviews when evaluating Total Gas and Power as an energy supplier.

What are the statistics and composition of Total Gas and Power's fuel mixture?

Total Gas and Power offers a variety of fuel mixtures to its customers. The primary components of the fuel mix are natural gas, coal, nuclear, and renewable energy sources. Natural gas accounts for around 35% of the fuel mix, while coal and nuclear makeup around 32% and 8% respectively. Renewable sources such as wind, solar, hydroelectricity and biomass account for the remaining 25%. The company is committed to reducing its carbon emissions by investing in more renewable energy sources. Additionally, Total Gas and Power has achieved a 'Good' rating from the Carbon Trust for its efforts in reducing emissions from its operations.

Moving Locations and Changing Tenancy

If a business is planning to move out of a Total Gas and Power premises, they are required to provide 28 days' notice and submit a change of premises form. The final bill will be issued within 21 days of moving out. Changing tenancy within a Total Gas and Power premises also requires notifying the company 28 days before the move.

What Are Total Gas and Power's Commitment to Sustainability?

Total Gas and Power is dedicated to reducing its environmental impact and promoting sustainability. Their fuel mix consists of 47% renewable energy sources, including wind, solar, and other renewable sources. They are also a voluntary Feed-in Tariff licensee, allowing eligible customers to receive FIT payments for their renewable energy systems. Total Gas and Power's focus on renewable energy makes them a suitable choice for businesses looking to align their energy consumption with their sustainability goals.

How do I cancel the business energy contract with Total Gas and Power?

To cancel a business energy contract with Total Gas and Power, customers are required to submit a cancellation form. This form must be completed 28 days before the intended date of cancellation. Customers should also provide a meter reading on the day that they plan to cancel the contract. After submitting the form, customers will receive an email confirming that their cancellation has been processed. Total Gas and Power will then issue a final bill within 21 days of the cancellation date. It is important to note that if there are any outstanding charges or payments due, these must be paid before the contract is cancelled.

What types of contracts does Total Gas and Power offer in terms of duration and fees?

Total Gas and Power offers a range of contracts with varying durations and fees. Customers can choose from fixed-term, flexible, and pay-as-you-go contracts. The fixed-term contracts are available for periods of 1 to 5 years, while the flexible contract is available for up to 12 months. The pay-as-you-go contract does not have any fixed duration and customers can switch between different tariffs as often as they like. Total Gas and Power's fees vary depending on the type of contract chosen. All customers will be charged a daily standing charge which covers the cost of supplying energy to the premises, as well as a unit rate for each kWh consumed. Additionally, customers may also be charged exit fees if they decide to switch suppliers or terminate their contract early.

Does Total Gas and Power offer EV-related tariffs and support?

Yes, Total Gas and Power offers a range of EV-related tariffs and support. They offer a range of tariffs specifically designed for electric vehicles, which provide customers with cheaper rates for charging their cars. Additionally, they also offer a dedicated EV customer service team that can provide advice and support on all aspects of electric vehicle ownership. Customers can access this team via phone or email to get assistance on any queries they have about their EV tariffs or usage. Total Gas and Power also provides helpful information and resources on their website, such as guides to help customers understand the different types of EV tariffs available.

How Can I get in touch with Total Gas and Power?

Total Gas and Power can be contacted in a variety of ways. Customers can get in touch with them by phone, email, or through their online contact form. Their customer service team is available to answer any queries or questions customers may have about their contracts or tariffs. Additionally, they also offer live chat support on their website which allows customers to quickly get assistance from an expert advisor. Customers can also find helpful information and resources on Total Gas and Power's website, such as guides to help them understand the different types of tariffs available and how to make the most of their energy supply.

Total Gas and Power is a reputable energy supplier, offering a range of services and tariffs tailored to meet the diverse needs of businesses. With a commitment to sustainability, competitive pricing, and a focus on customer service, Total Gas and Power has become a trusted choice for businesses across the UK. Whether you are a small or medium-sized enterprise, a large commercial company, or an industrial site, Total Gas and Power can provide reliable energy solutions to meet your requirements. Switching to Total Gas and Power can offer businesses the opportunity to reduce their carbon footprint and benefit from competitive pricing and excellent customer support.