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Everything You Need to Know About Corona Energy

Corona Energy is one of the largest business energy providers in the UK, serving over 13,000 non-domestic customers for more than 20 years. In this article, we will explore the key facts, tariffs, customer reviews, and online services provided by Corona Energy. We will also discuss how to contact them and the pros and cons of choosing their services.

Corona Energy: A Brief Background

Corona Energy is a leading gas and electricity supplier for businesses in the UK. Established in 1995, it was acquired by the Macquarie Group, an Australian financial company, in 2006. With more than 85,000 meters nationwide, Corona Energy caters to a wide range of customers, including micro businesses, small and medium-sized enterprises (SMEs), and industrial and commercial accounts.

Key Facts and Stats

  • Corona Energy serves over 13,000 non-domestic customers.
  • Approximately 75% of their customer base consists of micro businesses and SMEs.
  • They provide a variety of tariffs that can be adjusted to suit the specific requirements of each business.
  • The provider supplies more than 85,000 meters across the country.
  • Corona Energy offers 100% renewable energy tariffs for businesses looking to go green.

Corona Energy Tariffs and Price options

Corona Energy provides a variety of tariffs to suit the needs of different businesses. They offer both fixed and flexible contracts and can customize prices based on the size and projected energy usage of the business. All gas and electricity bills are paid through monthly direct debit.

Corona Energy Deemed Tariffs and prices

If you move into a premise supplied by Corona Energy without signing a contract, or if your contract agreement expires and you don't request a new one, you will be placed on a deemed tariff. Deemed tariffs are more expensive than fixed rates and can change without notice. The current deemed rates for gas and electricity vary depending on the type of meter.

Meter TypeUnit Rate (£/kWh)Standing Charge (£/day)Availability Charge (£/kVA/day)
Non-half-hourly meter22.5p£0.90£0.90
Half-hourly meter22.5p£7.00£0.05

Electricity Deemed Tariffs:

Meter Type Unit Rate (£/kWh) Standing Charge (£/day) Availability Charge (£/kVA/day) Non-half-hourly meter 22.5p £0.90 £0.00 Half-hourly meter 22.5p £7.00 £0.05

BandEstimated Annual ConsumptionUnit Rate (£/kWh)Standing Charge (£/day)
1Up to 73,200 kWh5.90p£3.00
273,200-300,000 kWh5.90p£6.00
3300,000 750,000 kWh5.90p£9.00
4750,000 - 1,450,000 kWh5.90p£15.50
51,450,000 3,000,000 kWh5.90p£25.00
6More than 3,000,000 kWh5.90pDepends on site

Gas Deemed Tariffs:

Band Estimated Annual Consumption Unit Rate (£/kWh) Standing Charge (£/day) 1 Up to 73,200 kWh 5.90p £3.00 2 73,200 - 300,000 kWh 5.90p £6.00 3 300,000 - 750,000 kWh 5.90p £9.00 4 750,000 - 1,450,000 kWh 5.90p £15.50 5 1,450,000 - 3,000,000 kWh 5.90p £25.00 6 More than 3,000,000 kWh 5.90p Depends on site

Please note that these rates are subject to change and exclude additional charges such as the Climate Change Levy and VAT.

Customer Reviews of Corona Energy

Corona Energy has received mixed reviews from customers on platforms such as Trustpilot and Google Reviews. While some customers have praised their friendly and helpful staff, others have expressed dissatisfaction with inaccurate invoices and poor customer service. It's important to consider these reviews when making a decision, but it's worth noting that customers are more likely to leave reviews when they are upset rather than when they are satisfied.

Customer Service at British Gas Business Energy

Customer service is a crucial factor to consider when choosing an energy supplier. While British Gas Business Energy does not offer 24/7 customer service, it provides various contact options during working hours. For standard business tariffs, you can reach British Gas by phone or use the Live Chat feature on their website. However, if you are an industrial or commercial customer, you can only contact them via phone or email. It's worth noting that British Gas Lite customers have access to online contact options.

What is myCorona?

Corona Energy offers an online account management platform called myCorona. With myCorona, customers can conveniently manage their gas and electricity accounts 24/7. The platform allows users to submit meter readings, view bills and billing history, track consumption, and make and track queries.

To register for a myCorona online account, customers can contact the myCorona team via email at [email protected] The team will provide unique login details for accessing the account.

How to Get in Touch with Corona Energy?

Corona Energy can be contacted through various channels depending on the nature of your query.

  • If you experience power outages or encounter electrical emergencies, get in touch with your electricity network operator by dialing 105.
  • If you detect a gas leak or smell gas, immediately contact the National Gas Helpline at 0800 111 999.
  • To speak to a representative, call Corona Energy at 0800 804 8589. Select the appropriate option based on your query.
  • For business moving support, call 0800 804 8589 and notify Corona Energy at least 30 days in advance.
  • Another option is to send an email to [email protected] or compose a letter addressed to Building 2, Level 2, Croxley Park, WD18 8YH.

Pros and Cons of Choosing Corona Energy

Pros:

  • Established company with more than 20 years of experience in the energy market.
  • Wide range of tariffs tailored to business needs.
  • Offers renewable energy options.
  • Positive reviews about customer service.
  • Online account management for convenience.

Cons:

  • Mixed reviews regarding inaccurate invoices and poor customer service.
  • Limited information available about pricing and services on their website.
  • Smart meters not currently available.

Contract Length and Fees

Corona Energy provides both fixed and flexible contract options. Fixed contracts offer price protection for up to 36 months, while flexible contracts offer more freedom to adapt to changing business needs. They also offer renewable options for businesses looking to reduce their carbon footprint. The specific pricing and fees for each contract can be obtained by contacting Corona Energy directly.

Fuel Mix and Environmental Impact

Corona Energy's fuel mix consists of coal (8.5%), natural gas (44.1%), nuclear (21.0%), renewable sources (24.2%), and other sources (2.2%). While their electricity is sourced from renewable options such as hydro, solar, wind, and biogeneration, it's essential to note that their overall fuel mix aligns with the UK average.

How easy is to Switch to Corona Energy?

Corona Energy claims to have a seamless switching process, ensuring on-time registration for customers. While they don't provide specific information on their website about switching, interested businesses can contact Corona Energy directly to inquire about the process and receive personalized assistance.

What are the extra services and fees that are included in my Corona energy bill?

Corona Energy offers additional services to help businesses improve energy efficiency. These services include LED lighting solutions, boiler efficiency sensors, and asset finance options for energy efficiency projects. The costs associated with these additional services can be obtained by contacting Corona Energy.

Does Corona Energy Provide Business Moving Support?

If your business is moving to a new location, you should notify Corona Energy at least 30 days in advance. They can assist with new connections and ensure a smooth transition of your energy supply. Contact Corona Energy at 0800 804 8589 to discuss your moving requirements.

How to End Your Business Energy Agreement with Corona Energy?

To cancel your business energy contract with Corona Energy, you should contact their customer service team at 0800 804 8589 and follow their cancellation process. It's important to review the terms and conditions of your contract to understand any associated fees or notice periods for cancellation.

What is Corona Energy's complaint process?

Corona Energy strives to provide the best customer experience and takes customer feedback seriously. As such, they have a dedicated team to handle customer complaints. If customers wish to make a complaint, they can contact Corona Energy's customer service team at 0800 804 8589 or use the online complaints form on their website. The customer service team will investigate the complaint and take appropriate action to resolve it. They aim to respond to all complaints within 5 working days. Customers can also contact the Energy Ombudsman if they are not satisfied with Corona Energy's response.

If you have a complaint, you also have the option to email [email protected] or

Send a letter to Building 2, Level 2, Croxley Park, WD18 8YH.

Furthermore, Corona Energy is a reputable business energy provider in the UK, offering a range of tariffs, online account management, and additional services. While customer reviews are mixed, they have established themselves as a reliable supplier with a strong focus on customer service. If you're considering switching to Corona Energy, it's recommended to contact them directly to discuss your specific business needs and receive personalized assistance.

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