So Energy Reviews: Green and Affordable, Energy Supplier

What are customers saying about So Energy in their reviews?

Customers are praising So Energy for its commitment to providing 100% renewable energy and straightforward, transparent pricing. Many reviews highlight their easy-to-use online account management system and efficient customer service. Customers also appreciate the simplicity of their fixed-rate energy tariffs, which offer peace of mind amid fluctuating energy prices.

So Energy's focus on green energy and affordable prices make it a popular choice for environmentally-conscious consumers. However, a few customers have mentioned that response times from customer support could be quicker during peak periods. Overall, So Energy receives positive feedback for its eco-friendly approach and clear communication.

Breakdown of Customer Ratings (2024)

Excellent (5 stars): 72%
Great (4 stars): 9%
Average (3 stars): 2%
Poor (2 stars): 2%
Bad (1 star): 15%

Source: Trustpilot

So Energy: Affordable Green Energy with Outstanding Customer Service

So Energy is a top name in green energy suppliers in the UK. They focus on offering renewable energy at good prices. The company is recognised for great customer service. They are also open about their plans and provide many energy tariffs, like fixed-rate plans. These plans help households manage their energy bill. So Energy is dedicated to using 100% renewable energy sources. This allows people who care about the environment to reduce their carbon dioxide emissions. They can do this while keeping their costs steady.

So Energy provides a helpful option in today's changing energy market. With rising energy costs and the new energy price cap, they use renewable sources like solar panels, wind farms, and hydroelectric power. This way, customers can lower their carbon footprint and pay less for energy. The company is also dedicated to reducing greenhouse gas emissions, making them an important part of the fight against climate change.

What Tariffs Does So Energy Offer?

So energy offers a variety of plans for different home needs. If you want the stability of a fixed-rate plan or the freedom of a variable plan, So Energy has choices. These options can help you manage your energy costs better.

What Are Fixed-Rate Tariffs?

Fixed-rate tariffs let customers set their energy price for a certain time, usually between 12 to 24 months. This helps protect them from changes in the market or any increases in the energy price cap. Even if energy prices go up because of market changes or natural gas shortages, your rate will stay the same. This offers price certainty for you.

One customer liked So Energy’s prices. They said, "The fixed-rate plan helped me keep track of my budget. When prices rose, my bill remained the same. I feel good knowing my power comes from renewable energy technologies."

Does So Energy Offer Variable Tariffs?

So energy offers variable tariffs for customers who prefer flexibility. These tariffs change based on energy prices in the market. This means you could pay less when energy prices go down. This kind of tariff works well for people who don’t mind changes in their bills and can change how they use energy based on that.

What Makes So Energy’s Green Energy Tariffs Special?

Energy is unique because all of its electricity comes from renewable energy. This means they use power from solar panels, wind energy, and hydroelectric power. Their green energy tariffs help customers depend less on fossil fuel production and lower their carbon emissions.

One happy customer shared, "I feel good knowing that my energy comes from renewable sources. It helps me feel better about my role in climate action. So, Energy makes it easy to pick green options."

How Does So Energy Compare to Other Energy Suppliers?

So Energy stands out compared to big energy companies, they provide competitive prices. They also focus on renewable technologies and offer a great customer experience. The Energy Switch Guarantee makes it easy to switch suppliers. Many customers say the process of moving from their old company is smooth.

A reviewer said, "I found it easy to switch to So Energy. Their prices were good, and it feels nice to use clean energy from renewable energy sources."

So Energy has a friendly team that helps customers. Their online system is simple to use. This way, problems get solved fast. The company often gets great ratings for its business activities and how they care for customers.

What Do Customers Say About So Energy?

Customer reviews for So Energy are very good. A lot of customers like the simple energy bills, the easy process to switch providers, and the company's focus on using renewable technologies. Here are some anonymised reviews:

Positive Review: “Switching to So Energy was easy and simple. Their customer service was very good, and I like that all their electricity comes from wind power and solar energy.”
Mixed Review: “I like So Energy's focus on green energy, but the app needs more features. It works fine, but it could be easier to use.”
Negative Review: “I had a billing problem that took some time to fix. Even though it got resolved, it wasn’t as quick as I wanted. Still, I like the clean energy plan.”

How Does So Energy Handle the Energy Price Cap?

The energy price cap set by Ofgem controls how much suppliers can charge for default tariffs. So Energy follows this cap, which helps keep customers with standard variable tariffs from being overcharged. Also, their fixed-rate tariffs provide extra protection by keeping prices the same for the length of the contract.

Does So Energy Offer Prepayment Meters?

Yes, So Energy helps customers who use prepayment meters. This makes it simple to manage how much energy you use. Prepayment customers can add money to their balance online or with the So Energy app. This ensures they can use renewable energy with no hidden fees.

A prepayment customer said, "I changed to So Energy, and using my prepayment meter has been easy. Also, it feels nice to know my energy comes from green energy sources."

Does So Energy Provide Smart Meters?

So Energy has smart meters that help customers check how much energy they use in real time. With a smart meter, you can see exactly how much energy you are using. This makes it simpler to make eco-friendly changes or reduce wasted energy. Smart meters also ensure accurate billing, so there is no need for estimated readings.

How Does So Energy Contribute to Fighting Climate Change?

So Energy is dedicated to renewable energy. This helps cut down greenhouse gas emissions. They get power from wind farms, solar panels, and hydroelectric power. This way, they help customers lower their carbon emissions. Their work is part of a bigger effort to tackle climate change. The company supports groups like the International Renewable Energy Agency (IRENA) and the International Energy Agency (IEA). These groups work to boost clean energy in different sectors.

So Energy is working hard to lower the harm caused by energy use by using renewable energy. This is part of a worldwide move towards a greener future. As more industries choose renewable energy, we can expect to see big cuts in air pollution and carbon dioxide emissions.

Does So Energy Support Renewable Technologies Like Geothermal or Tidal Energy?

So Energy gets its electricity from reliable renewable sources. This includes solar power, wind energy, and hydropower. Right now, they do not supply power from newer options like geothermal energy or tidal energy. However, they still have a strong promise to support renewable energy technologies.

FAQs About So Energy

Yes, all of So Energy’s electricity is from renewable energy sources. These sources include wind farms, solar power, and hydropower.

Yes, So Energy provides dual fuel plans. These plans combine gas and electricity to make things easier for you.

You can use direct debit to pay automatically. You can also manage your account through the So Energy app.

Yes, So Energy follows the energy price cap set by Ofgem. This means they offer fair prices for customers who are on the standard variable tariffs.

So Energy Reviews