Outfox the Market Reviews: Tariffs, and Customer Service

What Are Customers Saying About Outfox the Market?

Customers of Outfox the Market often praise the company for its competitive pricing and straightforward approach to green energy. Many have highlighted how affordable the tariffs are compared to larger energy suppliers, with customers appreciating the cost-saving benefits, especially for dual fuel plans. Outfox the Market's commitment to renewable energy sources is also a popular selling point, resonating with environmentally conscious customers.

However, while the company receives commendations for its pricing, some customers report challenges with customer service. Delays in responses and issues with billing accuracy are common themes in critical reviews. Nonetheless, many customers express satisfaction with the easy switching process and the clarity of tariff structures, which helps them manage their energy bills more efficiently.

Overall, customers tend to choose Outfox the Market for its cost-effectiveness and eco-friendly energy options, though some suggest improvements in customer support would enhance their experience further.

Breakdown of Customer Ratings (2024)

Excellent (5 stars): 70%
Great (4 stars): 14%
Average (3 stars): 3%
Poor (2 stars): 2%
Bad (1 star): 11%

Source: Trustpilot

Outfox the Market: Affordable Green Energy and Transparent Pricing

Outfox the Market is an energy supplier in the UK. They provide competitive prices and focus on renewable energy. The company was made to challenge big energy suppliers. They want to offer green energy at prices that anyone can afford, which attracts customers who care about the environment. Outfox the Market is one of the smaller suppliers, and it has become popular quickly because of its low prices and simple tariff plans.

Many customers feel loyal to them because they focus on renewable energy and have clear pricing. As energy bills increase, more people are seeking renewable energy. Outfox the Market offers low prices that buyers will find appealing. With their help, people can reduce their carbon footprint and save on energy costs at the same time.

What Energy Tariffs Does Outfox the Market Offer?

Outfox the Market offers several different tariffs for homes of all sizes. You can choose a plan with a fixed price for the long term or one that can change rates. Their tariffs are designed to be flexible and budget-friendly.

Fixed Tariffs

Outfox the Market’s fixed-rate tariff is perfect for customers who want to stay safe from unexpected price increases later. These tariffs fix the price of each unit of energy for a specific time. This keeps your rates steady, even if wholesale energy prices rise. Many customers choose fixed tariffs to guard themselves against the shifts in the energy market.

Variable Tariffs

Variable tariffs change when the energy market changes. Outfox the Market offers variable tariffs that change with wholesale energy prices, allowing you to find the cheapest deal. You could save money when prices go down compared to your current deal. But remember, they may go up if the market rises. A lot of people prefer variable tariffs because they are flexible. They can take advantage of lower prices when they appear.

Prepayment Tariffs

For people who want to manage their energy better, Outfox the Market has a prepayment tariff. With this option, customers pay for their energy before they use it. They do this by using a prepayment meter. This way, they can keep track of their energy use and avoid debt. Customers can add money to their account whenever they need to. They only pay for the energy they actually use.

What Are the Benefits of Switching to Outfox the Market?

Customers who switch from their old supplier feel happy about Outfox the Market. They like the simple pricing and the emphasis on renewable energy. Here are some key benefits:

Affordable Prices: Outfox the Market offers lower prices than many other energy suppliers. This helps people save money on their energy bills.
Green Energy: Outfox the Market uses 100% renewable sources for their electricity. This comes from wind and solar power. It cuts down on carbon emissions and helps the environment.
Flexible Tariffs: The company provides several options, like a dual fuel tariff or a prepayment tariff, to meet different customer needs.
No Hidden Fees: Customers appreciate that there are no hidden costs with Outfox the Market. They do not get surprise bills when their contract ends. They can also switch suppliers without paying an exit fee on some tariffs.

How Does Outfox the Market Compare to Other Energy Suppliers?

Outfox the Market is not like other energy suppliers. They provide renewable energy at competitive prices. Bigger companies, such as British Gas or EDF Energy, may have more services. However, Outfox the Market is unique because they focus on being sustainable and keeping the price of energy low. This makes them a perfect choice for homes that want green energy and simplicity.

If you are thinking about changing to a new energy supplier, Outfox the Market are part of the energy switch guarantee. This guarantee allows your switch to happen in just 21 days, ensuring a smooth transition to your new supplier and making it the right move. Your service will not break during this time. Many customers believe that this simple switching process is a great reason to leave their current energy supplier for Outfox the Market.

One customer commented: I changed from a bigger supplier, and I feel happy about it. My energy bills are lower now. I also like that all my electricity comes from renewable sources.

Can Outfox the Market Help You Save on Energy Bills?

Many homes are looking to save on their energy bills. This is happening because energy prices are rising. Outfox the Market offers both fixed and variable tariffs. These options help people get lower rates or take advantage of drops in the energy market. The company provides a cheaper rate compared to the average household bill from other suppliers. This has drawn in customers who want to reduce their energy costs.

Outfox the Market helps people use energy better. They provide tools, such as smart meters, that show customers how much energy they are using. This information helps customers change their habits to use less energy during peak hours, when energy costs are higher. By making these changes, families can perform an energy comparison and save more money, especially in the colder months when energy use increases.

What Customer Reviews Say About Outfox the Market

Customer reviews for Outfox the Market are mostly good. Many people appreciate the prices and the choices for renewable energy. However, some customers noted some small issues. They said there were problems with meter reading and that customer service was slow.

Positive Review:

I switched to Outfox the Market because they provide green energy plans. I feel good about my decision. My energy bills are now lower than when I had my previous supplier. It makes me happy to use renewable energy.

Mixed Review:

I had a great experience with Outfox the Market. But I faced some issues with their customer service while I was setting up my credit meter. The problem took longer to fix than I expected.

Negative Review:

The prices are great. I had some issues with my final bill after I switched. Customer service helped me solve the problem, but it took a little time.

Does Outfox the Market Offer Help for Vulnerable Customers?

Outfox the Market helps customers who are having a hard time. They are a part of programs like the Warm Home Discount and the Winter Fuel Payment. These programs help eligible customers manage their energy costs, especially during winter. Vulnerable customers can also get help from the Citizens Advice Consumer Service. This service supports households facing issues with energy bills or other utility problems.

How Does Outfox the Market Handle the Energy Price Cap?

Outfox the Market, like all UK energy suppliers, must follow the energy price guarantee set by Ofgem. This guarantee limits how much energy suppliers can charge for standard variable tariffs. It helps protect a typical household from large price increases when wholesale costs change. Fixed-rate customers enjoy stable prices, which can be beneficial in the long run. However, those on variable tariffs may see their prices rise or fall based on market conditions. Still, they are protected by the price cap.

FAQs About Outfox the Market

Outfox the Market gives 100% renewable electricity. They get their energy from wind and solar power. This is a smart choice for people who care about the environment. It helps them reduce their carbon footprint.

Outfox the Market offers a prepayment tariff. This choice is for customers who wish to control their energy use. They can pay in advance using a prepayment meter.

Outfox the Market offers dual fuel tariffs. This lets customers bring together their gas and electricity into one simple plan.

Outfox the Market is known for its low prices. Their standing charge and unit rate are great when you check them against other suppliers. This helps customers save money on energy bills.

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Verified Buyer

Manda Shepherd

“I switched to Outfox the Market a few months ago, and it’s been a great experience so far. The rates are much cheaper than my old supplier, and the fact that they use 100% renewable energy is a huge bonus. The switch was simple, and the customer service has been helpful whenever I’ve had questions.“

Verified Buyer

Rachel

“I’ve been with Outfox the Market for over a year now, and I’m very happy with the service. The billing is clear, and I like that they send reminders to submit meter readings, which helps me avoid estimated bills. However, I did have a bit of a wait to get through to customer service when I had a query about my account.“

Verified Buyer

Soyful Ali

“Overall, the price has been great, but I’ve had a few issues with the billing system. I had to contact them a few times to sort out a mistake on my bill. To their credit, the issue was eventually resolved, but it took longer than I would have liked.“

Verified Buyer

Zaneta qureshi

“Switching to Outfox the Market was easy, and I’m really happy with the savings compared to my previous supplier. Their customer service team was helpful when I had a question about my dual fuel tariff. No complaints so far!“

Verified Buyer

Charlotte

“I’ve had a mixed experience with Outfox the Market. While I appreciate the lower prices and their focus on renewable energy, I had an issue with getting a response from their customer service team when I needed help with a meter reading. The service could definitely be improved in that area.“

Correct as of 26/09/2024

Outfox the Market Reviews