Rebel Energy Reviews Affordable Green Energy

What Are Customers Saying About Rebel Energy?

Rebel Energy is famous for its clear goals. They offer low prices and aim to help society while using renewable energy. A lot of people appreciate the company's honesty and their efforts to cut down fuel poverty. They provide affordable green energy options that are simple to use. This message resonates with customers who seek an energy supplier that is ethical and loves the environment.

Rebel Energy is famous for its low prices and good ethics. Some customers feel that their customer service is slow. They often talk about delays in getting answers to billing questions and issues with the app. Still, many people find it simple to switch to Rebel Energy. They enjoy how clear the choices are for their billing plans, especially for prepayment and fixed-rate options.

Customers choose Rebel Energy for several reasons. They appreciate its good values and low prices. The company also offers green energy options. However, some users feel that better customer service would improve their experience.

Breakdown of Customer Ratings (2024)

Excellent (5 stars): 80%
Great (4 stars): 8%
Average (3 stars): 1%
Poor (2 stars): 1%
Bad (1 star): 10%

Source: Trustpilot

What Is Rebel Energy and How Does It Work?

Rebel Energy is a new energy supplier based in the UK. They provide 100% renewable energy for homes and business premises all over the country. Since they began, Rebel Energy has tried to promote green energy solutions. They also focus on fighting climate change and social inequality. The company generates energy from solar panels, wind farms, and hydroelectric power plants. This means that all their customers help create a more sustainable and eco-friendly future.

Rebel energy offers easy and flexible energy plans, some of which come without an early exit fee. These plans let customers manage their energy costs better. If you are moving into a new home, switching from an old supplier, or looking for a greener option, Rebel Energy simplifies the process for you. They even have special choices for customers with electric vehicles. This means charging your car can be affordable and good for the environment.

Customers can handle their accounts online. They can see how much energy they use with smart meters. They can also check their final bill using the company’s simple app.

What Tariffs Does Rebel Energy Offer?

Fixed-Rate Tariffs

Rebel Energy’s fixed-rate energy tariffs are good for anyone who wants steady prices. You can secure your energy rates for a specific time. This is very useful when energy prices rise or change. A fixed energy tariff helps you know your costs beforehand. It lets you prevent unexpected price hikes. You can choose the best time to change your energy plan based on your needs. This works for both homes and business premises.

Variable Tariffs

Rebel energy offers variable tariffs to customers who are fine with their energy bills, and these rates are typically based on the cost per unit of energy. This means you may see different rates at different times of the year. However, if energy prices go down, you could save money. People with solar panels or those who use energy during off-peak hours might find these tariffs quite useful.

Prepayment Meters

Rebel Energy gives you prepayment meters if you want to pay for your energy as you go. You can add money to your account using the app or at PayPoint locations. This way, you control your electricity supply. It also helps you manage your budget better. This option is great for those who do not want to deal with monthly bills but prefer a pay-as-you-go plan instead of direct debit.

How Does Rebel Energy Compare to Other Energy Suppliers?

Rebel Energy is a relatively new supplier and stands out because it offers 100% renewable energy in Great Britain. This fact is a big plus when you compare it to big companies, which use a lot of fossil fuels. Customers who want to lessen their carbon footprint appreciate Rebel’s clear and honest take on green energy.

Rebel Energy usually appears at the top of price comparison websites when you look for energy options. They are famous for their eco-friendly choices and competitive prices. Rebel Energy also offers new plans for customers who own electric vehicles. These plans let you charge your car at home for less during off-peak hours. If you want a good idea to save energy and money, think about Rebel Energy’s fixed-rate plans with smart meter technology.

What Do Rebel Energy Customers Say About Their Service?

Positive Customer Reviews

Many customers enjoy Rebel Energy's commitment to green energy and great prices. A frequent theme in reviews is how simple it is to move to Rebel Energy from their current energy supplier. Customers often talk about the straightforward online account system and appreciate the clarity of their bills.

"Switching to Rebel Energy was easy. They took care of everything with my old supplier. I received updates during the whole process. Now, my smart meter is set up, and I can see how much energy I use every day.

Rebel Energy Customers Say About Their Service

Areas for Improvement

Many customers appreciate the company's commitment to the environment. But some people have expressed concerns about the speed of customer service, especially during busy times. A few customers mentioned they had to wait longer than expected to resolve issues like meter readings or billing questions.

I had a good experience overall. However, I did face some delays when I tried to contact customer service about my credit meter reading. Once I got in touch with them, they were helpful. I just hope I can see faster response times next time.

Most reviews talk positively about Rebel Energy. People like its easy-to-understand information, green energy choices, and the simple way to switch providers.

FAQs About Rebel Energy

Yes, Rebel energy offers plans for people with prepayment meters. You can check your energy balance with the Rebel Energy app or by going to nearby locations where you can add money to your meter.

A fixed-rate tariff means your energy price stays the same for a set period. This protects you from fluctuations in market prices. A variable tariff changes with the market. This means your rates can go up or down based on energy prices.

Rebel Energy aids people with the Warm Home Discount program. This program gives financial help to qualified customers during cold weather.

Rebel Energy has a promise called the Energy Switch Guarantee. This means you can switch from your current supplier without losing energy supply. They will take care of everything for you, even paying your last bills.

Rebel Energy helps customers who use solar panels to make their own electricity. You can also check how to send any extra energy you have back to the grid.

If you are moving into a new home, you should pick Rebel Energy. They will help you change from your old energy provider. This will make the process easy.

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Verified Buyer

Manda Shepherd

“Switching to Rebel Energy as my electricity supplier was simple. I liked how easy they made everything. Their customer service was great. They told me all I needed to know about tariffs and how to install my smart meter. Now, I can check my energy usage every day. This helps me manage my bills better. Plus, using 100% renewable energy is a big benefit!“

Verified Buyer

Rachel

“I switched to Rebel Energy because I wanted a better and greener option. I am happy with their service. Their app is easy to use. I have had no problems adding money to my account. Their customer service team answered my questions quickly. I feel good about my choice to switch.“

Verified Buyer

Soyful Ali

“Overall, Rebel Energy is a good choice. Their prices are fair, and I like that they provide renewable energy. However, I had trouble getting in touch with customer support when I needed help with my prepayment meter. They fixed the issue in time, but I hope they improve their response times.“

Verified Buyer

Zaneta qureshi

“Rebel Energy’s fixed-rate tariff has helped me save money on my energy bills. This is great because prices are going up all around. I also feel good knowing I’m using 100% renewable energy. The only problem I had was needing to reach out to them a few times to get my smart meter set up. Other than that, all is well.“

Verified Buyer

Charlotte

“I wanted to switch to a green energy supplier. Rebel Energy seemed like a great choice. But I had issues with my final bill from my previous supplier. Unfortunately, Rebel Energy’s customer service did not help me solve this problem. I really like their green energy approach, but they need to improve their support services.“

Verified Buyer

Simon Fletcher

“I had to spend some time getting everything set up with Rebel Energy. I faced a few issues with my first meter reading. The service has been good overall, but the earlier problems were a little annoying. Even so, I would recommend them because they focus on renewable energy.“

Correct as of 26/09/2024

Rebel Energy Reviews