Octopus Energy Reviews

4.8 Rating 370,000 Reviews

Octopus Energy reviews

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What Are Customers Saying About Octopus Energy?

Octopus Energy is well-known for easy pricing, great customer service, and support for renewable energy. Customers talk about how simple it is to switch to their service. They also appreciate the clear information about rates, bills, and how to use the app to track their energy use.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 89%
  • Great (4 stars): 6%
  • Average (3 stars): 3%
  • Poor (2 stars): 1%
  • Bad (1 star): 1%

Source: Trustpilot

Comparing Energy Tariffs: Octopus Energy’s Flexible Offerings

Octopus energy offers different rates to meet everyone’s needs. They have fixed-rate tariffs and standard variable tariffs. Fixed-rate tariffs give you stability, so you don't have to worry about changes in the price of energy. However, standard variable tariffs may bring lower prices if wholesale energy prices drop. But they can also lead to higher costs when prices go up.

For people who want to manage their energy costs better, Octopus provides prepayment plans. With these plans, customers pay for energy in advance. Prepayment meters are a common option for renters or anyone who wants to keep a close watch on their usage.

Octopus Energy’s Flexible Offerings

Fixed vs. Variable Energy Rates: Which Is Best for You?

The choice between fixed-rate tariffs and variable tariffs often relies on personal preference and comfort with risk. A fixed-rate tariff protects you from surprises when energy costs go up. A variable-rate tariff could save you money when wholesale energy prices are low. However, with the recent rise in the energy price cap, many people prefer the safety of a fixed-rate tariff to avoid future price increases.

UK Utility Customer Service: Why Octopus Energy Stands Out

Octopus Energy gets a lot of praise for its great customer service in the UK. You can contact their support team through phone calls, email, or live chat. This helps fix problems with credit meters, bills, or changes in tariffs quickly. If you like to handle things yourself, Octopus also has strong online tools on their website and app. These tools make it easy for you to check your energy use, meter readings, and payments.

The company cares about mental health and helps vulnerable customers. They provide extra support when necessary. Their customer service meets the standards from Citizens Advice. This way, vulnerable customers, especially those over state pension age, get the help they need for their energy requirements.

Energy Price Comparison: How Does Octopus Rank?

When you check energy comparison tables, Octopus Energy is often one of the cheapest electricity suppliers in the UK. They have clear pricing, low fees, and a focus on green energy options. This makes them a popular pick for people who want to save money and support the environment. The company also joins the Warm Home Discount program and gives advice on the Winter Fuel Payment. This helps low-income families manage their costs when it is cold outside.

Octopus focuses on fairness. They ensure that their prices are clear and simple. This way, customers can easily see what they pay for each unit rate of energy. Their results table on energy comparison sites often shows that they offer good value for money. This is especially true for the typical household.

Renewable Energy Providers

Renewable Energy Providers: Octopus Energy’s Environmental Commitment

Octopus Energy is a top provider of renewable energy in the UK. They offer 100% green electricity. This electricity comes from renewable sources like wind, solar, and hydro. Many customers who care about the environment find Octopus a great choice. Their prices are good, and their tariffs are clear.

Additionally, Octopus backs green energy ideas like the Smart export guarantee (SEG). This program lets homes with solar panels sell extra power back to the grid. It helps lower long run energy costs for customers. It also supports the UK’s aim to reach net-zero emissions by 2050.

Smart Meter Installation: Why It’s Key for Reducing Energy Bills

Smart meter installation is very important for Octopus Energy and other energy companies. A smart meter helps customers see how much energy they use in real-time. This lets them track their energy usage better and make changes to lower their bills. Also, smart meters remove estimated billing. This means customers only pay for the energy they actually use.

A smart meter is very helpful for people on prepayment tariffs. It lets them add money from afar and keep track of their energy use. Customers with credit meters also gain from better billing accuracy and simpler payment management.

Business Electricity Plans: Tailored for the Modern Enterprise

Octopus Energy provides great business electricity plans. These plans are designed to fit the needs of both small startups and large companies. Their business customers enjoy clear pricing. Many customers also save money with dual fuel options. They can combine gas and electricity into a single plan.

Business owners like the flexible plans. These plans let them change according to how much energy they use and what is happening in the market. Just like people with homes, business clients benefit from 100% renewable energy. They also get easy smart meter installation. This helps them see and manage their energy use better.

How Does Octopus Compare to Smaller Suppliers?

Octopus Energy stands out when compared to smaller suppliers. They provide a great mix of low prices and high-quality service. Many people love Octopus, especially for renewable energy choices. They are also known for being open, having low fees, and offering strong consumer service.

Octopus works closely with groups like Citizens Advice and the Citizens Advice Consumer Service. This teamwork shows that they care about their customers. It helps those who need extra support. Customers can get help with things like paying their bills, understanding the Warm Home Discount, and getting advice on energy debts.

Octopus Compare to Smaller Suppliers

Prepayment Meter Pros and Cons: Is It Right for You?

Prepayment meters can help some customers feel in control. They let you pay for energy in advance, so you do not get sudden large bills. But, these meters may also charge higher prices per unit. This can make them cost more over time than regular credit meter plans. Octopus energy offers both prepayment tariffs and traditional credit meter choices. This way, customers can pick what works best for them.

For people who use the most energy during busy times, a regular paid plan with direct debit might help you save more. This is even better when you use smart meters that show your usage in real-time.

Direct Debit Energy Discounts: Save More with Octopus

One way Octopus helps customers save money is by giving discounts for direct debit payments. This method makes sure that bills are paid on time. It also cuts down on administrative costs. These savings are handed over to the customers. Besides that, Octopus rewards customers for telling their friends and family. They add extra credits to customer accounts for referrals.

Energy Switch Guarantee Work

How Does the Energy Switch Guarantee Work?

Octopus is part of the energy switch guarantee which makes it easy to change your energy supplier. When you switch to a new supplier, there will be no breaks in your service. Octopus takes care of everything for you. They tell your old supplier and take care of your final bill. Usually, the whole switch takes about 21 days. The energy switch process also follows Ofgem's rules. This means consumers are safe during the switch.

FAQs About Octopus Energy

Octopus Energy has many ways for you to contact them. You can reach out by email, phone, or chat. Their customer support team is ready to help you with anything you need. This includes questions about billing and technical problems, such as smart meter installation.

Octopus Energy is clear about their prices. They do not have any hidden fees when you switch to them. They answer all your questions too.

Yes, Octopus Energy has dual fuel tariffs. This means you can combine your gas and electricity into one easy bill. You can save money with dual fuel. Many customers find it easier to manage their energy use and payments this way.

The Octopus Energy app makes it easy to manage your energy account. You can track how much energy you use, pay your bills, and change your tariff. It is made for simple energy management. This app helps customers see their energy use as it happens.

Octopus Energy is proud of its helpful UK customer service. If you have any problems, you can reach out to them by email or phone. The company quickly handles utility complaints. Many customers share good experiences when resolving issues.

Yes, Octopus Energy helps with smart meter installation. After you have it set up, these meters let you track your energy use better. This means your bills will match what you really use, and you won’t get estimates anymore.

Switching your energy supplier to Octopus Energy usually takes about 21 days. The process is smooth, and you won’t experience any interruption in your energy supply.

Rated 4.8/5 on See all 86,000+ reviews
Verified Buyer
Manda Shepherd

“Octopus Energy has really changed things for me. I like that their prices are clear. It’s great that all their electricity comes from renewable sources. Switching to them was very simple. Their customer service is some of the best I have seen from a utility company.“

Verified Buyer
Rachel

“I felt unsure about moving to Octopus Energy, but the change went so well that I hardly noticed it! I like their green energy options. The app helps me keep track of my energy use. Also, there are no surprise bills. Everything is simple!“

Verified Buyer
Soyful Ali

“I moved my business to Octopus Energy, and it has been a smart choice. Their plans for business electricity are easy to understand and flexible. The dual fuel option helps me save money. Managing my account online is great for keeping an eye on my energy use.“

Verified Buyer
Zaneta qureshi

“I have not had any issues with Octopus Energy. They put in a smart meter just days after I switched. Now, I can see how much energy I am using more clearly. Plus, it’s all green energy, which is a great benefit!“

Verified Buyer
Charlotte

“Dealing with Octopus Energy has been a nice change from my last energy supplier. They have great ratings in the UK for a reason. Whenever I had a problem, their customer service team was quick to help. I highly recommend them!“

Correct as of 26/09/2024

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Page last updated on: 01/10/2024

Page reviewed by: Andrea Troy

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