Scottish Power Reviews

4.3 Rating 86,000 Reviews

Scottish Power reviews

  • 23%

  • 4%

  • 7%

  • 15%

  • 51%

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What are customers saying about Scottish Power in their reviews?

Customers are praising Scottish Power for its competitive pricing and excellent customer service. Many reviews highlight their quick response to queries and efficient problem-solving. Customers also appreciate the easy billing process and user-friendly online account management system.

  • Excellent (5 stars): 51%
  • Great (4 stars): 15%
  • Average (3 stars): 7%
  • Poor (2 stars): 4%
  • Bad (1 star): 23%

Source: Trustpilot

Who Are Scottish Power and Why Should you Consider them?

Scottish Power is a known electric utility company in the UK. It is one of the "Big Six" energy providers. This review explores what Scottish Power offers. We will look at their fuel mix, current prices, and what customers say about their services. If you are thinking about switching to Scottish Power or want to compare energy companies, this review can help you. You can find real feedback on services like online chat support, billing, and renewable energy options. This information will help you make a good choice.

Consider Scottish Power

Understanding Scottish Power – A Brief Overview

Scottish Power is located in Glasgow. They are all about renewable energy and fresh ideas for homes and businesses. The company offers various services, including:

  • Supply of electricity and gas (options for dual fuel)
  • Installation of smart meters
  • Charging solutions for electric vehicles (EV)
  • Services to care for and repair boilers

Customers can use the simple Scottish Power app to manage their accounts. This app allows you to send in meter readings, follow your energy usage, and view billing details. The company supports renewable energy. This aligns with the UK’s goal for a sustainable energy future.

The Company's Progress and Growth Over the Years

Scottish Power is doing a great job of increasing its renewable energy choices. Here are some key updates:

  • There is more money for wind and solar energy now.
  • There are new rates for green power that are more competitive.
  • Smart meters are being installed in many places.
  • Customer service is improving, with better online chat and helpline support.

These actions have helped Scottish Power grow. They have also gotten good reviews from customers. You can see this in their higher Trustpilot ratings.

Services and Offerings by Scottish Power

Energy Tariffs and Pricing

Scottish Power has several plans to suit different customer needs.

  1. Fixed-rate tariffs: Unit rate prices remain the same for a set period.
  2. Variable-rate tariffs: Unit rate prices may change based on market conditions.
  3. Green energy tariffs: Offers 100% renewable electricity.

Customers can choose plans that provide only electricity or plans that give both gas and electricity. The company also has the Smart Export Guarantee (SEG) for customers with solar panels. This allows customers to earn money from the extra energy they send to the grid.

Services Offers by Scottish Power

Smart Home and Energy Efficiency

Scottish Power is at the forefront of smart home technology. They offer:

  • Smart meters to help you receive accurate bills and track your energy use in real time.
  • Tips and tools to save energy are available on their website and app.
  • There are smart thermostat options to give you better control of your heating.

Customer Service Channels

Customers can reach out to Scottish Power in several ways:

  • You can use online chat from Monday to Friday.
  • There is a special helpline for urgent questions.
  • For non-urgent issues, you can send an email.
  • They also use social media for quick updates and replies.

Customer Reviews on Service Quality

Positive Feedback from Customers

Many customers appreciate Scottish Power's:

  • Commitment to using renewable energy
  • User-friendly app and online account setup
  • Attractive green pricing options
  • Fast installation process for smart meters
  • Helpful customer service staff

Areas for Improvement

Some customers have reported challenges with:

  • Receiving correct bills, which includes issues with estimated bills
  • How fast they answer difficult questions
  • The actions to take when moving to or from Scottish Power

Scottish Power's Digital Experience

Website and Mobile App

Scottish Power's digital platforms offer:

  • Quick access to check your account info and billing history.
  • Sending meter readings online
  • View and compare your energy usage.
  • Manage your direct debit payments.
  • Access to special online tariffs.

Digital Customer Support Tools

The company offers several choices for online support:

  • A useful FAQ section
  • Webchat for quick assistance
  • Online forms for requests or complaints
  • Video tutorials for common account tasks
Scottish Powers Digital Experience

Analysing Scottish Power's Financial Practices

Pricing Transparency

Scottish Power wants to be open about how it sets its prices.

  • A clear list of charges is shown on bills
  • Regular updates about tariff changes are given
  • Online tools to help customers compare their deal with other options

Billing and Payments

The company offers various payment options:

  • Direct debit options, which might give you discounts
  • Payments through apps and online services
  • Pay-as-you-go choices available for prepayment meters

Some customers have said they have issues with estimated bills. This means that regular meter readings are very important.

Scottish Power's Commitment to Renewable Energy

Scottish Power is working hard to help the environment. They are taking actions to protect nature and support sustainability. Their goal is to make a positive difference in the places where they operate.

  • Using only renewable sources for all its electricity.
  • Investing a lot of money to build wind farms.
  • Offering green tariffs to encourage the use of more renewable energy.
  • Assists customers with solar panels through the SEG scheme.

Is Scottish Power the Right Choice for You?

When you think about choosing Scottish Power for your energy, keep these points in mind:

  • Good prices for green energy plans
  • A solid commitment to renewable energy and being eco-friendly
  • Many online tools to help you manage your account
  • Customer service reviews vary, but there have been recent updates for the better
  • Choices for dual fuel and smart home tech are offered

To make a good choice, you should check the use a comparison service to compare all of the latest prices with other suppliers. Also, consider the type of energy you need.

Switch to Scottish Power

How to Switch to Scottish Power

If you decide to switch to Scottish Power:

  • Visit a comparison site such as Free Price Compare
  • Provide your postcode and first line of address to locate your usage information and current tariff details
  • Choose a good tariff from the options available
  • Complete the online application
  • Scottish Power will handle the switching process and reach out to your current supplier.
  • Take a final meter reading on the switch date.
  • This will help make sure your bill is accurate.

You can look at Scottish Power's services and see what customers feel about them. This way, you can tell if they match your energy needs and values. Always explore different options and read the latest customer reviews. This will help you make the best choice for your home or business.

FAQ’s About Scottish Power

Yes, Scottish Power offers a range of green energy tariffs, including renewable electricity options that come from wind, solar, and hydro power. They are committed to investing in renewable energy and have several tariffs available to suit environmentally conscious customers.

Scottish Power accepts multiple payment methods, including Direct Debit, card payments (credit and debit), bank transfers, and prepayment meters. You can also manage and pay your bills through their online account portal or mobile app.

You can submit your meter readings easily through the Scottish Power website, their mobile app, or by calling customer services. Submitting regular readings ensures accurate billing, preventing estimated charges.

Yes, Scottish Power offers various support schemes for vulnerable customers, such as the Warm Home Discount. They also provide advice and assistance for customers facing financial difficulties or those who require special services due to age, disability, or health conditions.

Scottish Power provides a user-friendly online account management system, where you can view and pay bills, monitor your energy usage, submit meter readings, and even manage Direct Debits. The system is also available via the Scottish Power mobile app for convenience.

Rated 4.3/5 on See all 86,000+ reviews
Verified Buyer
Manda Shepherd

“I want to say thank you to Scottish Power for their quick and helpful service today. This morning, I and three neighbours lost power. The engineers arrived within an hour after I called. They worked hard to fix the problem. The workers were nice and friendly. They promised to fix the issue and worked fast to keep the disruption small. Thank you again! I highly recommend Scottish Power “

Verified Buyer
Rachel

“I felt really upset about my bill after switching to Scottish Power. So, I reached out to their customer service team to complain. I must say, they were very helpful. The team found and fixed all the errors on my bill. The operators listened to my problem and were very understanding. They looked into the issue and showed that it was not their mistake. They treated me calmly and with patience, even when I felt angry and tired from not sleeping. I spoke to two different operators, and they both did a great job. They helped me find my mistake and lowered my bill by half. Thank you!“

Verified Buyer
Soyful Ali

“I have received great service from Scottish Power since I joined last year. Their app is simple to use. I can easily submit my meter readings, change direct debits, and check my bills. When I called customer service two times, they answered my questions quickly and politely. My account once had nearly £100 in credit, and they gave the money back to me without me asking. Their rates were low too. I feel sad about leaving now, but I found a cheaper tariff. I would happily return to Scottish Power in the future.“

Verified Buyer
Zaneta qureshi

“Scottish Power has been fantastic. I can’t say enough great things about them. I suggest them to anyone who wants good and reliable service. I had an issue with my gas meter. I called customer service, and they quickly sent an engineer to change the meter in just 40 minutes, even at 11:45 PM! I was really impressed by how fast they came to help me. They even called me the next morning to check on me. That’s what I call amazing customer service. I’m so glad I chose Scottish Power. I have been with them for 11 years and would never change my supplier. Thank you for all you have done for me. Kind regards.“

Verified Buyer
Charlotte

“I discovered that I was on estimated billing and didn’t know why. I always sent in my meter readings when asked. So, I used the Live Chat on the Scottish Power website for help. The person I chatted with was very nice and checked my issue. He found out that my opening meter reading was wrong because of my last provider. He needed to inform the Accounts team, and they would check on it in the next 30 days. I’m pleased to say it was fixed in just 2 working days. My direct debit has also gone down, which is great. Scottish Power did a good job, and I want to thank them for how they helped me.“

Verified Buyer
Ivan

“I have not had any problems. I have been on a good tariff, but it will end soon. Their app is easy to use. The billing is simple and clear, which is different from what I see with other companies. I get confused when some companies make billing complicated with many pages of changes. Their app is very good and straightforward. It’s a shame they don’t offer the same tariff for the same price now, because I would have stayed with them. I feel worried about what will happen next, but keeping costs low is the most important thing for me during these tough times!“

Correct as of 26/09/2024

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Page last updated on: 30/09/2024

Page reviewed by: Andrea Troy

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