Moving to a new home can be exciting. But it’s important to ensure your energy
supply is set up. If you are already with EDF Energy or switching from another energy supplier, this guide will help you. It talks
about taking meter readings, managing your energy account, and choosing the right energy tariffs.
What Should You
Do Before Moving Home?
How Do I Transfer My EDF Energy Supply to a New
Home?
If you are moving to a new home and need to change your EDF Energy supply, be sure
to tell EDF at least 48 hours in advance. You can do this through MyAccount, by calling the EDF sales team,
or by sending an email to customer service. It’s very important to provide the correct meter readings from
your old and new property. This way, they can bill you accurately. After you move, don’t forget to send in
your first meter reading to start fresh with your energy account.
Inform EDF About
Your Move
To make your move simple, let EDF Energy know about it at least
48 hours before. You can do this by:
Log in to MyAccount.
Reach out to the EDF sales team.
Send an email to customer service.
Take a Final Meter
Reading
Before you move out of your home, be sure to take a meter reading for both gas and electricity. This will help make sure your
final bill is correct. It can also prevent any disagreements later.
Steps to take a final meter reading:
Look for your smart meter or regular meter.
Take note of the numbers you find.
Send them through MyAccount, make a phone call, or by
email.
Setting Up EDF
Energy in Your New Home
Is EDF
Energy Already the Supplier?
Check if EDF is the energy supplier for your
new property by:
Look at a recent bill.
Contact EDF’s service provider.
Talk to your landlord or the last homeowner.
Choosing the
Right EDF Tariff
EDF has multiple energy tariffs that are made for different needs.
Fixed Tariffs – Lock in your energy price for 12,
24, or 36 months.
Standard Variable Tariff – Prices change based on the
energy market.
EV Tariffs – Ideal for electric vehicle
owners who get discounts during non-peak hours.
Smart Pay Tariff – Works with smart meters
to make it easier to track your energy use.
If you are moving to a new home and sticking with EDF, it is important to check your
current tariff. You should see if this tariff is
still the best choice for your new premises.
Submitting Your First Meter Reading
When you move in, make sure to take a first meter reading. Then, send it to EDF. This will help
keep your bills accurate. It also prevents you from paying for the energy use of the person who lived there
before you.
A smart meter checks your energy use right away.
It helps you avoid guessed bills. If your new property doesn’t have one, EDF can help you
get a smart meter installation.
Benefits of Smart
Meters
Accurate energy bills.
Access to smart pay options.
It helps reduce energy use and supports a low emission lifestyle.
How to
Transfer Your EDF Energy Account
If you are already a customer of EDF, you can transfer your energy account to your
new home. Here’s how:
Update your address in MyAccount.
Settle your final bill.
Send your account number to EDF’s sales
team.
Choose a new tariff if you need to.
What Happens If You’re Switching to EDF in Your
New Home?
If EDF is not your current supplier, you can switch to them by:
Get a new quote on the EDF website.
Compare plans with your current supplier.
Give your account number and meter
readings.
Complete the switch in 21 days.
Additional Services
and Discounts
Warm Home Discount
Scheme
EDF supports the Warm Home Discount Scheme. This program offers
discounts on winter energy bills for eligible customers.
Renewable Energy
Options
EDF wants a future with low emissions. They are investing in Hinkley Point C, solar
panels, and nuclear reactors. This work will support Britain’s electric future and help fight climate
change.
How to Contact
EDF When Moving Home
Customer Support
Options
Online: Sign in to MyAccount.
Phone: Call EDF’s sales team (charges may
apply based on your inclusive call plan and national rate).
Email: Contact customer service for questions about your
move.
Live Chat: Get quick help on EDF’s website.
Are there
any special promotions or offers for customers who are moving home with EDF Energy?
Yes, EDF Energy offers special promotions for customers moving home. They have
exclusive moving home deals and discounts, including assistance with transferring your energy supply to your
new home seamlessly. Contact EDF Energy to inquire about their current promotions for moving home customers.
Correct as of 28 February 2025
FAQ’s About
EDF Energy Moving Home
Can I transfer my current EDF energy
tariff to my new home?
Yes, you can move many tariffs. But, you may need to change your
contract if the energy setup at your new property is different.
What if I
don’t inform EDF about my move?
You may still need to pay energy fees for your old home until a new
person moves in and sets up their account.
Do
I need to pay an exit fee when moving home?
If you have a fixed tariff, check your contract for any fees if you want
to leave early. Some EDF plans allow you to switch without paying penalties.
What if I move into a home with an
existing EDF account?
You need to make an account with your name. If you prefer, you can
change to a different provider.
Can I get
a smart meter in my new home?
Yes, EDF does smart meter installations for free. This can help you
track your energy use better.
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