British Gas Warm Home Discount & Financial Support Schemes

British Gas has several programs to help customers who are dealing with high energy costs. These programs support low-income families, elderly people, and anyone in need by lowering their energy bills. They also offer grants for those experiencing financial hardship.

British Gas Warm Home Discount Scheme

The Warm Home Discount Scheme is a government program. It provides a one-time discount of £150 on your electricity bill. This discount is for eligible customers who need support.

Eligibility for Warm Home Discount

Your eligibility comes from your earnings, the benefits you receive, and your energy costs.

• England and Wales: You can qualify if you:
  • Get the Guarantee Credit element of Pension Credit.
  • Have a low income and pay high energy costs.
• Scotland: You can qualify if you:
  • Get the Guarantee Credit portion of Pension Credit.
  • Have a low income and meet the criteria of your energy supplier.

Customers in Scotland need to apply straight to their energy supplier. Automatic enrollment may not work for them.

How the Warm Home Discount Is Paid

• Credit Meter Customers – By the end of March 2025, you will get a £150 discount on your electricity account.
• Prepayment Customers – A voucher will be sent to you. You can use it at a Post Office or PayPoint. If you have a smart pay meter, the credit will be added automatically.

The Warm Home Discount will not change your chances of receiving the Cold Weather Payment or the Winter Fuel Payment.

British Gas Energy Support Fund

For customers facing money issues, British Gas offers additional support through the Energy Support Fund.

Key Features of the Energy Support Fund

• You can get grants up to £2,000 to help you pay off any outstanding debt.
• This offer is for British Gas customers who have been with them for a minimum of six months.
• It is available to both prepayment customers and those who pay by Direct Debit.
• Customers need to show proof of financial trouble. This can include details about income and your energy bill.

Compare Energy Prices

Thinking about changing your energy provider?

Compare Now

British Gas ‘You Pay: We Pay’ Initiative

This program helps people lower their energy debt. It does this by matching the payments they make.

How It Works

• Payment Matching – When a customer pays one pound towards their energy debt, British Gas will also pay an extra pound.
• Eligibility – Customers must:
  • Be with British Gas for at least six months.
  • Use Direct Debit for payments.
  • Complete a financial assessment with Open Banking or a debt charity.
• Funding – In 2025, British Gas added £10 million to help provide more support.

Other British Gas Financial Support Schemes

Priority Services Register

The Priority Services Register (PSR) is a free service that provides extra help to customers in need. This support is designed for vulnerable people.

• A steady electricity supply for people with medical equipment.
• Different billing choices for customers with access needs.
• Early notices about planned power cuts.

The PSR can help customers who have health issues, disabilities, qualify for pension credit, or face financial hardship.

Energy Efficiency Advice & Support

• British Gas has teamed up with the Post Office. They are offering advice sessions to help people reduce energy use and work better.
• Customers can think about using a smart meter. It can help them see and manage their energy use.

Energy Efficiency Grants & Assistance

• The Affordable Warmth Scheme helps people who earn less money fix their homes. This helps them keep the heat inside and use less energy.
• The British Gas Energy Trust gives money to customers who need support with energy costs.

How to Apply for Financial Support

1. Check if you qualify – Go to the British Gas website or the government site to learn more about each program.
2. Apply online – You can use your British Gas online account to apply for the Warm Home Discount, Energy Support Fund, and other programs.
3. Submit documents – You might need to provide proof of your financial issues. This could include a recent energy bill or tax credits information.
4. Check your application – British Gas will inform you if you qualify. They will keep you updated by email or live chat.

Switch & Save on Your British Gas Energy Bills

If you find it hard to pay high energy costs, changing to a better energy tariff can save you money. A lot of people with a standard variable tariff or a prepayment meter may discover that a fixed tariff or a better offer from another energy supplier gives them lower prices and more stability.

Why Consider Switching?

• Stop price changes – A fixed tariff keeps your prices the same. Standard variable tariffs can change with Ofgem’s price cap.
• Get cheaper rates – Some companies give lower energy tariffs to new customers.
• Easy payment options – Using Direct Debit can save you money over paying with prepayment meters.
• Improved energy efficiency – Some companies offer discounts for customers who have a smart meter to check their energy use.

How to Switch & Save on Your Energy Bills

1. Compare energy tariffs – Use Free Price Compare to find the best option for your electricity and gas needs.
2. Check for Warm Home Discount eligibility – Some suppliers give better financial support than others.
3. Review contract terms – Check exit fees, how long the contract lasts, and the savings you could get before switching.
4. Start the switch – Free Price Compare makes it easy to change without interrupting your electricity or gas service.

FAQs About British Gas Warm Home Discount & Support

Compare Energy Prices

Thinking about changing your energy provider?

Compare Now