Utilita Energy Reviews

4.3 Rating 98,217 Reviews

Utilita Energy reviews

  • 16%

  • 2%

  • 3%

  • 7%

  • 72%

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What are customers saying about Utilita in their reviews?

Customers appreciate Utilita’s pay-as-you-go system, particularly for the control it gives them over their energy usage. Many praise the convenience of smart meters and the ability to top-up via the app. However, some customers have expressed concerns about the responsiveness of customer service and occasional app glitches. Despite these issues, the flexible payment options and real-time energy tracking make Utilita a popular choice for those looking to manage their energy bills closely.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 72%
  • Great (4 stars): 7%
  • Average (3 stars): 3%
  • Poor (2 stars): 2%
  • Bad (1 star): 16%

Source: Trustpilot

What Is Utilita Energy and How Does It Work?

Utilita Energy is an energy supplier from the UK. They focus on prepayment meters and pay-as-you-go energy services. The company started in 2003. It has built a good reputation by giving flexible and affordable choices. These options help people manage their energy use and avoid high monthly bills. Utilita offers both electricity and gas services. This makes them a complete solution for your energy needs.

Utilita stands out from other energy companies because it focuses on green energy and renewable energy sources. Unlike traditional suppliers who depend a lot on fossil fuels, Utilita includes renewable energy in what it offers. This helps customers lower their carbon footprint. So, Utilita is a great option for homes that want to use energy in a more responsible way.

For people moving into a new home, taking a meter reading is important. Utilita’s energy switch guarantee helps make the change from your old supplier easy. You won’t have to worry about any interruptions while Utilita handles the switch to your new energy supplier. Many customers like how simple it is to keep track of their energy use with Utilita’s smart meters and pay-as-you-go choices. This makes Utilita a popular choice in today's market.

What Energy Tariffs Does Utilita Offer?

Pay-As-You-Go Tariffs

Utilita mainly offers prepayment meters. These meters let customers see and manage their energy use without getting surprise bills. This energy tariff is great for those who want to keep an eye on their spending and check it against their current deal. You can see how much energy you are using at any moment. This way, your final bill will never surprise you.

Utilita offers a pay-as-you-go plan. With this plan, customers can add to their energy balance whenever they want. This is great for families who like to keep an eye on their energy use every day. One person who reviewed it said:

Utilita's pay-as-you-go system is a perfect fit for me. It allows me to control how much energy I use. I can also choose when I pay. This really helps me manage my budget well.

Fixed Rate Tariffs

For customers who want to know what they will pay, Utilita has fixed-rate tariffs. These let you set your energy rates for a certain period. This is good in the long run, especially when wholesale energy prices go up and down because of market changes. With fixed tariffs, customers feel safe because their rates will not rise, even if there are changes to the energy price guarantee or the energy price cap.

Many customers like the fixed-rate tariff. It helps them plan their budget for a long time. As energy prices go up, having a fixed rate keeps you safe from sudden price increases.

Energy Tariffs Does Utilita Offer

Variable Tariffs

Utilita has fixed-rate tariffs and variable tariffs. Variable tariffs can change based on market conditions and wholesale costs. These tariffs are riskier, but they may give you the cheapest deal if energy market prices go down. Some people like variable tariffs because they offer more flexibility. They are good for those who keep a close eye on their energy use.

How Does Utilita Compare to Other Energy Suppliers?

Utilita is frequently compared to bigger energy companies like British Gas and Octopus Energy. However, what makes Utilita different is its special focus on prepayment meters and flexible payment plans. For people who like to have direct control over their energy costs, Utilita’s pay-as-you-go system may be a better choice than standard variable tariffs that depend on direct debit payments.

Companies like EDF and Shell Energy have several plans, including dual fuel deals. However, Utilita stands out because it focuses on prepayment. This has helped them gain many loyal customers. These customers often prefer to pay in advance instead of using automatic payments.

A customer shared: – I changed from my old supplier to Utilita. Their prepayment system fits my way of life. I can easily add funds and handle everything from their app. There’s no need to stress about bills getting too high.

Utilita’s Smart Meters and App: How Do They Work?

Utilita's smart meters play a key role in their service. They give customers real-time updates about how much energy they are using. You can also ask your current energy supplier, Utilita, for a smart meter. These meters make it easy by automatically sending your readings to Utilita. With the smart meter, you can log into the Utilita app to check your energy use and see your balance in real-time.

The app has many useful features. You can easily add funds, get alerts when your balance is low, and check unit rates and daily energy spending. This helps customers know more about their energy use. With this information, they might lower their energy consumption and adopt more sustainable habits.

Many users like the app because it is simple to use. However, some have mentioned that there are a few technical problems from time to time. One customer said:

The app is simple to use. It helps me monitor my energy. I can easily add more energy when I need to. It is very convenient.

Customer Reviews of Utilita: What Do People Say?

Customer feedback for Utilita has shown both good and bad experiences. Many users like the prepayment meter. It helps them control their spending and check their energy use right away. Still, some people have complained. Their concerns mostly focus on the slow response times from customer service.

Positive Review:

I have been with Utilita for a couple of years now. I really like how simple it is to manage my energy. The smart meter is a big help. I can easily top up anytime I need without any problems.

Mixed Review:

The pay-as-you-go service is good, but I have had problems with the app. The customer service took a long time to reply. Still, I feel satisfied with the savings and control I have.

Negative Review:

I had a problem with my smart meter, and it took a long time to get a response. I really like the prepayment model, but their support services could be better.

Utilita Handle the Energy Price Cap

How Does Utilita Handle the Energy Price Cap?

Utilita, like all energy suppliers in the UK, follows the energy price cap set by Ofgem. This cap shows the highest price that energy suppliers can charge customers for certain rates, including the standard variable tariff. If you are on a fixed-rate tariff, Utilita gives you price stability during your contract. This is the right move for customers because it protects them from sudden increases that happen with wholesale energy prices.

Customers who have a pay-as-you-go plan might see changes in prices based on wholesale costs. Still, Utilita’s smart meters help customers manage their energy use. They offer real-time information and updates through the app.

Pros and Cons of Utilita

Pros:

  • Prepayment Meter Flexibility: Pay-as-you-go lets customers manage their energy costs. They can add money when they need to.
  • Smart Meters: Customers can monitor their energy use and refill through the Utilita app in real-time.
  • No Estimated Bills: Customers pay only for the amount of energy they actually use.
  • Fixed-Rate Options: Customers can shield themselves from price changes with fixed-rate tariffs.
  • Warm Home Discount: Some vulnerable customers can get help to lower their bills.

Cons:

  • Customer Service Delays: Some customers feel that customer service takes a long time to reply.
  • Inconvenience of Prepayment: The prepayment system might not work well for everyone. This is especially true for those who like automatic payments.
  • App Glitches: While the app usually works well, some users have mentioned facing small issues now and then.

FAQs About Utilita

Utilita is known for its prepayment meter services. However, they also provide fixed-rate tariffs. These options are for customers who prefer more stability in their energy bills.

Customers can add money to their accounts using the Utilita app. They can also do it at PayPoint locations or on their online customer portal.

Yes, Utilita is focused on using renewable sources in its energy mix. This helps customers lower their environmental impact and manage their energy costs.

The Warm Home Discount is a program from the government. It helps vulnerable customers pay for their heating bills when it’s cold. Utilita joins in this program to make sure eligible customers get the financial help they need.

Yes, Utilita’s services are offered all over the UK, including Northern Ireland. However, some services, like smart meters, might not be available in every location.

Rated 4.3/5 on See all 98,000+ reviews
Verified Buyer
Manda Shepherd

“Utilita has been really convenient for me, especially with the prepayment meter. Topping up through the app is simple, and I can keep an eye on how much energy I’m using. Their customer service has also been helpful when I needed assistance.“

Verified Buyer
Rachel

“I switched to Utilita a year ago, and while the prices are competitive, I’ve had some issues with their smart meter. It didn’t always send accurate readings, and I had to contact their support team multiple times. They were polite and eventually resolved the issue, but it took a while.“

Verified Buyer
Soyful Ali

“Utilita’s customer service has been great for me. Whenever I’ve had a problem, whether with a final bill or needing help with my credit meter, they’ve responded quickly. The direct debit option has made managing my payments so much easier.“

Verified Buyer
Zaneta qureshi

“The energy price guarantee helped me feel confident in switching to Utilita. Their app is easy to use, and the fact that they focus on helping customers who need it most, like those on prepayment tariffs, makes me feel good about my choice.“

Verified Buyer
Charlotte

“I’ve had a mixed experience with Utilita. The warm home discount has been a lifesaver during winter, but I had issues with delayed meter readings. Their customer service is responsive, but there were a few hiccups along the way.“

These reviews highlight the variety of experiences customers have had with Utilita, including the convenience of their app, the prepayment meter system, and customer service. Let me know if you need further adjustments!

Correct as of 26/09/2024

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Page last updated on: 02/10/2024

Page reviewed by: Andrea Troy

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