Tomato Energy Reviews: Real Feedback from Customers

Tomato Energy Review – Important Update on Supplier Status

⚠️Tomato Energy has been suspended from taking on new customers by the UK energy market operator. If you’re currently with Tomato Energy or considering a switch, here’s what you need to know about their services, green energy credentials, and what your next steps should be.

What Has Happened to Tomato Energy?

In April 2025, Tomato Energy was suspended from registering new customers under market regulations. The operator overseeing the wholesale market temporarily blocked the supplier, meaning no new switches to Tomato Energy can be processed.

This suspension does not mean the company has ceased trading, but it does raise concerns about future operations and support. Current customers continue to receive service, but should stay informed as updates develop. Ofgem has not yet issued a formal statement on the long-term future of Tomato Energy.

What are customers saying about Tomato Energy in their reviews?

What Customers Say About Tomato Energy

Tomato Energy had a 4.4-star rating across 254 reviews on Trustpilot before the suspension. Most feedback praised the provider’s focus on:

Long-term fixed-rate energy tariffs (up to 10 years)
Green energy initiatives including solar panel and battery options
Responsive customer service

However, many also reported:

Confusing tariff structures and unit rates, especially related to solar/battery savings
Delays in setup/onboarding
App and usage tracking limitations

A few reviewers noted that while the upfront costs for solar and battery systems were high, the long-term savings made the investment worthwhile.

Overall customers have mixed reviews about Tomato Energy, with many appreciating their focus on renewable energy and competitive pricing. The long-term fixed-rate plans, offering up to 10 years of price stability, are a highlight for customers looking for consistency in their energy bills. Additionally, their inclusion of solar panel and battery storage options has been well-received by environmentally conscious users.

One reviewer shared, “I love that Tomato energy offers such long-term fixed-rate plans. It gives me peace of mind knowing my rates won’t change for years.” Another customer praised their renewable energy efforts, saying, “The solar panel and battery package is fantastic, and it’s great to know I’m reducing my carbon footprint.”

However, some customers have noted that the tariff structures can be confusing, particularly when it comes to understanding how much they will save with the solar energy options. Others mention that while the customer service is helpful, the setup process for their plans can take time. A user shared, “I had to call customer support to fully understand the tariffs, but once I got it, it was smooth sailing.”

Overall, Tomato Energy’s innovative approach to green energy is appreciated, though some customers recommend more clarity around tariff options and the savings calculations related to renewable energy solutions..

Breakdown of Customer Ratings (2024)

Excellent (5 stars): 81%
Great (4 stars): 3%
Average (3 stars): 3%
Poor (2 stars): 2%
Bad (1 star): 11%

Source: Trustpilot

What Is Tomato Energy?

Tomato Energy is a newer entrant in the UK energy suppliers market. Known for its green technology focus and long-term fixed pricing, the company aims to give customers more control over their electricity usage. Their Lifestyle tariff — which bundles solar panels and battery storage — is central to their offering.

Although they operate primarily in the domestic wholesale energy market, Tomato Energy has also explored smart meter rollouts and EV-specific tariffs. The full list of Tomato Energy sources and residual fuel mix is not fully detailed in publicly available data, but their emphasis on decentralised generation and sustainability is clear.

Sustainability and Innovation

Tomato Energy’s approach to sustainability includes:

Helping customers generate and store their own renewable energy
Promoting time-of-use tariffs and peak-shaving to lower grid strain
Encouraging EV use through off-peak smart tariffs

They also maintain a community initiative called Tomatopia, where customers can share experiences, ask questions, and get email updates on energy performance tips. The platform played a role in educating users about savings opportunities, including cost reductions measured in kWh and reductions in carbon output.

Their energy tracking tools are well-liked, though some customers feel that clearer visualisation and December usage breakdowns would improve the experience.

Services and Tariffs

Lifestyle Tariff: Bundles solar panels and battery storage to help homes generate and store electricity. Comes with up to 10 years of fixed rates.
EV Charging Plan: Offers discounted off-peak rates for electric vehicle owners.
Smart Energy Tools: App-connected usage monitoring and alerts, though some users found it lacking in clarity.

Despite its innovations, Tomato Energy’s pricing and savings calculators were often seen as unclear or overly complex.

At the core of Tomato Energy’s service is the “Lifestyle” tariff. This plan comes with solar panels and battery storage for your home energy. Customers can create and store their own electricity. This is perfect for people who want to use less energy from the grid. It supports a greener lifestyle. Also, customers can set their electricity rates for a long time.

Tomato Energy gives users smart tools like energy monitoring systems and smart meters. These tools help users manage their energy wisely. For those who own electric vehicles, Tomato energy offers a special tariff. This tariff provides lower rates for charging during peak times. This approach helps customers save money and also reduces stress on the national grid.

Tomato Energy’s mobile app helps users keep track of their energy usage. Customers can check how much energy their solar panels create. They also get alerts about peak times. Many people feel the app works well. Still, some users think it could improve with simpler features. They particularly want better ways to calculate their savings from solar energy.

Technology and Innovation

Tomato Energy is attractive because it mixes new technology with renewable energy. When customers pick certain plans, they can receive solar panels and battery storage. This allows them to reduce energy use from the grid. A popular feature is that any extra energy created can be stored for peak times or at night when the sun is not shining.

For anyone who wants to help the environment, this is a big advantage. It is not just about being green; it is also about being smart. Home energy monitoring tools allow people to see how much energy they use instantly. They can change their habits to save money when energy costs are high during peak times. People who use smart tariffs really enjoy these tools. They can use their electricity better, helping them save even more.

Many people like the technology. But, a few say the interface feels a bit strange. Some customers feel that using the energy tracking should be simpler. Still, most think Tomato Energy is the leader in home energy technology.

Green Energy Commitment

Tomato Energy is a green energy company. Their goal is to help people use less fossil fuels. They offer solar panels and battery storage. This way, customers can generate and store their own electricity. It also reduces the demand on the national grid. By doing these things, they help lessen the harm that energy use does to the environment.

Tomato Energy helps homes create and store green energy. It is important to know that not all the electricity they offer comes from renewable sources. Their main goal is to assist homes in making their own energy rather than sourcing it from large projects like wind farms or hydroelectric plants. There isn’t much information available about all the energy sources the company uses. However, their push for solar energy shows that they care about renewable energy.

Customer Reviews

Tomato Energy has gotten mixed reviews from customers. Many people appreciate their fresh approach to managing energy. They enjoy the focus on keeping stability over time. Still, some customers feel their pricing plans are a little confusing to understand.

Here’s a sample of anonymised customer reviews:

Positive Review: “I found it simple to switch to Tomato Energy. I appreciate their focus on green energy. The 10-year fixed-rate plan gives me peace of mind. I picked the solar panel and battery option. So far, it has been a good investment. The app allows me to see my energy use in real-time. I’ve saved money, mainly during peak times.”
Mixed Review: “I really like their focus on green energy. However, understanding the tariffs was a bit hard. I had to do the math myself to see if the solar panels would save me money in the long run. The smart meter and battery storage are helpful. Customer service was fast to answer my questions.”
Negative Review: “I appreciate what Tomato Energy is doing with renewable energy. Still, their pricing was confusing. The app is okay for tracking energy use, but working out the savings from the solar panels took more effort than I expected. Customer service was nice, but it could be easier.”

Trustpilot Reviews

Tomato Energy has an average rating of 4.2 out of 5 stars on Trustpilot. Customers enjoy their fixed-rate plans that last a long time. They also like that Tomato Energy cares about green energy. Many people feel happy with the customer service they receive. However, some users struggle to see how much they can save with the complicated tariff options. This is especially true for the “Lifestyle” package.

One reviewer on Trustpilot liked the idea of the solar panel and battery deal. But, he said it took him a while to figure out how much money he was really saving. He found the tools for tracking energy use helpful, but a bit tricky to understand, especially when checking the different tariff options.

Challenges with Understanding Tariffs

One common issue customers face is understanding Tomato Energy’s pricing system. The company offers helpful tools to calculate potential savings. Still, some customers find the pricing too difficult to follow. This is mainly when they think about solar energy production and battery storage. For people looking for a simple and clear energy choice, it can feel quite hard.

Tomato Energy says that users should use energy during off-peak times. This means that people should be more careful about their energy use. This idea might appeal to tech-savvy users or anyone wanting to lower their carbon footprint. But, it may not be the best option for those who want a simple way to manage their home energy.

Customer Service Experience

Tomato energy offers great customer service. Many customers really like how helpful and knowledgeable the support team is. They respond quickly and understand complex topics well. This covers areas like solar panel installation and smart meter usage.

One reviewer shared their experience about Tomato Energy. They said that the customer service was excellent. They had several questions about their solar panels and battery setup. The staff guided them through all their concerns. The representative was patient and explained how the different rates worked. They even assisted in setting up the direct debit without any trouble.

Some people say the wait times are long when it’s busy. The app works fine, but some users feel it needs more features. They believe these features would make it easier to track energy use and save calculations.

Next Steps for Customers

Stay up to date via Tomato Energy email notifications
Check your current exit fee terms before switching
Review your contract’s unit rates and projected annual kWh usage
If uncertain, compare with other energy suppliers using our tool

You can explore alternatives now using our free energy comparison tool.

FAQs About Tomato Energy

The Lifestyle tariff brings together solar panels and battery storage in your home’s energy system. With this system, you can make and save your own electricity. It also offers a fixed electricity rate for up to 10 years. This means you get to enjoy stable prices for a long time.

Tomato Energy has an app that connects with smart meters. This app lets you see how much energy you are using at the moment. It helps you use energy more efficiently. This is especially useful if you have solar panels and battery storage.

Tomato Energy sells solar panels and battery storage. This helps customers create and store their own electricity. They can rely less on the energy grid. This also means that their energy costs go down.

Tomato Energy wants to promote renewable energy, especially solar power. They might still include some non-renewable sources in their energy mix. Their main goal is to support solar energy that you can use at home.

Some customers find tariffs difficult to understand. This is especially the case when thinking about savings from solar panels and battery storage. Tomato Energy has tools that can help you figure out these savings. However, it might take a little time to really understand the tariffs.

Tomato energy offers a smart tariff. This tariff gives lower rates when it is off-peak. Electric vehicle (EV) owners can charge their cars at these times. This way, they can save money on their energy bills.

Customer service is great. Many users appreciate Tomato Energy’s support team. They find them quick to respond and patient. They also know a lot about energy products. This is especially true for installing solar panels and smart meters.

Tomato Energy lets you pay your energy bills using direct debit. This option is easy and effective for managing your payments.

Tomato Energy was suspended in April 2025 by the UK energy market operator due to issues related to compliance or settlement processes in the wholesale market. Ofgem has not yet published a full explanation.

Yes. If you’re a current customer and want to switch, you can compare live energy tariffs using our free energy comparison tool. Be sure to check for any exit fee in your current tariff.

No. Even though Tomato Energy is suspended from accepting new customers, your energy supply remains unaffected. Ofgem ensures continuity of service for all UK consumers.

Tomato Energy’s “Lifestyle” tariff offers long-term fixed unit rates, often bundled with solar panels and battery storage. However, their pricing model can be complex — many customers find the savings tools unclear.

Tomato Energy promotes sustainability through home-based solar generation and battery storage. While they focus on green energy, their full residual fuel mix is not disclosed in publicly available data.

Rated 4.4/5 on

See all 220+ reviews

Verified Buyer

Manda Shepherd

“Switching to Tomato Energy was a breeze. I appreciate their focus on renewable energy, and the fixed-rate plan means I don’t have to worry about fluctuating prices. I opted for the solar panel and battery package, and it’s been a great investment. The customer service was very responsive and helpful throughout the process.“

Verified Buyer

Rachel

“I love the idea of what Tomato Energy is trying to achieve with their green energy solutions. However, I found their tariffs and pricing structures a bit complicated to understand at first. Once I got everything set up and understood how the savings would work, things were great, but the initial process was a little confusing.“

Verified Buyer

Soyful Ali

“Their long-term fixed-rate plans are what attracted me, especially with energy prices rising everywhere. I’ve been with Tomato Energy for a year now, and I’ve had no issues. Their customer service has always been responsive when I had questions about my billing or plan.“

Verified Buyer

Zaneta qureshi

“I switched from a larger supplier to Tomato Energy because I wanted to support a greener energy company. Overall, I’m happy, but the app and energy usage tracking could be better. There have been a few glitches when trying to monitor my consumption, but they’ve been addressed by the support team fairly quickly.“

Verified Buyer

Charlotte

“I signed up for Tomato Energy because of their eco-friendly mission, but the onboarding process was slower than expected. Customer service eventually sorted things out, but it took longer than I hoped to get everything up and running.“

Tomato Energy’s reviews reflect their commitment to renewable energy and price stability, with most customers appreciating their environmentally friendly approach. However, some users mention that the initial setup process and understanding the tariff structure could be smoother.

Correct as of 26/09/2024

Tomato Energy Reviews