Established in 2010, the Co-operative Energy is a Warwick based popular UK energy supplier and is an official part of the Midcounties Co-operative. As one of the most renowned gas and electricity suppliers, they are successfully providing energy to more than 500,000 customers. Although their name is based on the regional co-operative, they supply energy across the nation, including Wales, Scotland and England.
The independent gas and electricity provider has no shareholders. They are one of the popular public UK energy companies, owned by their customers. The people who purchase energy from the UK energy supplier play a pioneering role in deciding the investment and sharing of profits.
In addition, the members of the company have a say in all their decisions making it a unique energy company with democratic way of operations. The profits are allocated to build up reserves and other activities that are supported by the membership.
“One of the reasons I stayed with Co-op Energy instead of switching again was because of the excellent quality of customer service. This has again been demonstrated by a prompt and helpful response to a query I had. There may be cheaper alternatives but customer service is important to me and so far at least the service from Co-op Energy has been exemplary. “
“I have only just joined Co-op Energy so a little early to give a full review but the two phone conversations I have had with them have both been exceptional. On both occasions the customer service reps (most recently, a very helpful, knowledgeable Janaid) showed extensive knowledge of the products and services the Co-op supplies and on each occasion I came away satisfied that they had answered all the queries I had raised with them.“
“I have been with Co-op Energy for couple of years and always been able to speak to advisers very quickly and update or amend my account. Janaid today help answered all my questions update my readings and sorted out my online problem. I cannot fault their service in the time I have used them unlike the other energy suppliers I have been with previously. “
“Been with Co-Op Energy for 5 years. I can’t fault them. We can have sensible conversations when reviewing the monthly Direct Debit amount to make sure it works for both parties. Never a quibble when you request a refund of any credit built up. I know they’re not the rock bottom cheapest but the cost is fair for being able to pick up the phone to a UK call centre & sort problems out. I am very happy with the service.“
“Adviser Janaid Mohammed was really helpful. He sorted the problem with my login promptly and ensured that I sent the correct information through so that a very high meter reading could be looked at. He also took a payment and recommended that I look at the suitability of my tariff. It is nice to come across a service where one person deals with everything and you do not get passed from department to department.“
“I’ve never had a problem contacting Co-op Energy but the adviser who has just handled my call is the reason for my review today. So helpful, sorted my problem out and request with ease, gave advice above and beyond what I was asking. You always know where you stand with Co-op Energy and their pricing is perfect. Thanks for all your help.“