Scottish Power Review: Customer Feedback & Experiences

Who Owns Scottish Power?

Scottish Power is part of the Iberdrola Group. The Iberdrola Group is one of the biggest utility companies in the world. This group is a world leader in wind farms and smart grids. The Iberdrola Group is based in Spain. It has work across Europe, the US, and Latin America. The group is focused on renewable energy and other low-carbon ways to make and use power.

Being part of the ScottishPower group helps the company get more money to use for new and clean technology. This means they can put in more solar panels, wind farms, and try out new heat pumps. With support from the ScottishPower group, they get to use the latest heat pumps, as well as install more solar panels and wind farms. These steps are good for the company, the people, and the planet.

Parent Company: Iberdrola (ScottishPower Group)
Based In: Glasgow, Scotland
Main Services: Gas, electricity, smart meters, and boiler cover
Green Credentials: All the electricity is 100% renewable and comes from wind farms
Distribution Network Operator: ScottishPower is also the distribution network operator for the local electricity supply in some UK areas

ScottishPower works to make clean electricity and build smart grids. The company is getting ready for a better, electric future. This work helps all of us use power in a smarter way. With smart grids, people can have more control over how and when they use electricity. This step is good for the future of the planet. What ScottishPower does is important for us and for the world.

What Energy Tariffs Does Scottish Power Offer?

Scottish Power offers both fixed-rate and variable energy plans. You can get just electricity, just gas, or you can get both together with a dual fuel plan.

Typical Tariff Types:

Tariff Type	Description	Exit Fee	Green Energy?
Fixed Price Tariff	Locks in a price for 12–24 months	£30–£75	Yes (electricity)
Standard Variable Tariff	Prices can go up or down (linked to the energy price cap)	£0	Yes (electricity)
Pay As You Go Tariff	For customers with prepayment meters	£0	Yes (electricity)
Smart Tariff	Works with a smart meter to offer daily insights into energy usage	Varies	Yes

Customers can choose to get their electricity only from 100% renewable sources. This electricity comes from wind farms in the UK and is supported by Scottish Power.

Tip: If you want to save money for your home, the best way is to look at energy prices and compare them before you pick a plan. If you do this, you can be sure to get the best deal.

Does Scottish Power Offer Green Energy?

Yes, Scottish Power is a green energy supplier. All the electricity for homes from this company comes from UK wind energy. This is why many people think Scottish Power is one of the top green energy companies in the UK.

Renewable Commitments Include:

All of the green electricity comes from UK wind farms.
There is investment in solar panels and heat pumps.
There is a strong focus on choosing ways that help cut the UK’s carbon footprint.
There are also contributions to cleaner electric transport to help make air quality better in the UK.

They are also working to play a bigger role in smart grids. This can help control electric power better. People in modern homes will get their electric power shared and used in a smart way with these smart grids.

What Are Scottish Power’s Prices Like?

Energy bills can be different for every person. Where you live, the type of meter you have, and how much energy you use will all have an effect on what you pay. Scottish Power is not always the lowest-cost option out there. But many people still pick them. They like that Scottish Power is seen as a green brand. A lot of people trust the name and feel good about using it.

Recent market data shows that Scottish Power often puts the cost of its fixed deals close to the limit set by Ofgem. The price is usually within 3% to 5% of this cap. You can pay for these deals each month. These monthly payments can be made by direct debit, or you can pay when you get your bill.

Example Pricing (Based on April 2025 Data – Dual Fuel, Medium Use):

Supplier	Estimated Annual Cost	Renewable Electricity	Exit Fees
Scottish Power	£1,845	100%	£75
Octopus Energy	£1,819	100%	£0
Previous Supplier (Big 6 Avg)	£1,870	Mixed sources	£30–£60

Customers who want to save money can look at and compare energy prices. This will help you see which energy provider is cheaper. You can also find one that fits your needs better.

What Is Scottish Power’s Customer Service Like?

Reviews about scottish power customer service are mixed. Some people feel they get a quick response and have a positive experience with the team. A few say there is excellent work by scottish power as well. Many say the service is good when it comes to emergency calls and essential repair work.

Some other people talk about bad times with this company. They feel that the quoted direct debit amount is much too high. A few people think that the estimates you get from them are not true. There are also some who say the company is slow to act when they have a complaint.

Trustpilot Review Summary (as of July 2025):

Rating	% of Reviews
Excellent	25%
Great	12%
Average	10%
Poor	8%
Bad	45%

Many of the 1-star reviews are from a very frightened elderly woman, a military veteran, or a frightened person. They say they get surprise bills. Some of them also find it hard to switch from their original provider.

When it comes to customer service, many people have good things to say about scottish power. A lot of customers share positive feedback about the help they get on the scottishpower facebook page. People like how the team gives support with direct message when someone needs it. Some also mention the door guys who show up for meter checks and say they are helpful.

How Does Scottish Power Compare to Other Energy Suppliers?

Let’s see how Scottish Power compares to other big energy companies, like Octopus Energy and EDF.

Scottish Power is one of the main energy companies in the UK. A lot of people use them, but you do have other options. Octopus Energy has a name for good customer service and trying new things. EDF is big too, and many people trust it to be steady.

If you want to pick the right company for you, think about what you need most. Would you like great customer service, new ways to get your energy, or the feel of a good price? Any of these energy companies could work. All have their own good points. Take time to look at what each one gives you. This will help you get the plan that fits you best.

Supplier Comparison Table (July 2025):

Feature	Scottish Power	Octopus Energy	British Gas
Renewable Electricity	100% (wind farms)	100% (varied)	75–100%
Customer Service Rating	Mixed	Strong	Mixed
Monthly Payment Option	Yes	Yes	Yes
Exit Fees	Up to £75	£0	£30–£60
Smart Meter Support	Yes	Yes	Yes
Heat Pump Installation	Yes	Yes	Limited

Scottish Power is great at being green. But when you look at nice customer service, it may not be as good as some newer ones like Octopus. Still, some scottish power customers have been with the company for many years. A lot of them say that scottish power is a good company. They feel the customer service is fair and the price is good.

If you are not sure what to do, you can look at and compare energy prices. This will help you see if it is a good idea to change for your home.

What Do Real Scottish Power Customers Say?

We read hundreds of comments from people who use this service. We looked at positive reviews and complaints. We also read all the other feedback in between those.

Positive Comments:

“Thanks guys for the quick response to my smart meter issue.”
“I got excellent service when I had an emergency power cut!”
“The service has been great. I have no complaints at all.”
“I switched from my previous supplier. The process was so easy.”
“Kind regards to the team for helping my modern home get connected.”

Negative Comments:

“This is a tyrannical organisation that has the most appalling customer service I have ever had. I do not know how they treat people this way.”
“I lost power and no one picked up the emergency calls when I needed their help.”
“They took a quoted direct debit amount that was much higher than what I needed to pay. This should not happen.”
“My mum is a very frightened elderly woman. She could not make sense of the bills, and she did not get any help from customer service.”
“I got an unrealistic estimate even though I sent in several meter readings. They just did not get it right.”

FAQs about Scottish Power

You can give your meter readings online or use the app. It does not take long and helps you not get any unrealistic estimates.

Yes. Scottish Power lets you do an online setup that is easy to use. There is also a team to help if you are moving into a new place.

Yes, they have a team that helps people who need extra support. This includes people who are old, have disabilities, or face money problems. But people say that the time it takes to get help is not always the same for everyone.

It often takes around 5 to 10 working days. But, there can sometimes be delays. A delay can happen when your original provider stops the switch. A delay may also occur if any meter detail is missing.

If you feel unhappy, you can talk to Scottish Power. You can do this with a private message, by email, or by giving them a call. If they do not fix your issue, you can take your complaint to the Energy Ombudsman.

Rated 1.1/5 on

See all 14,400+ reviews

Verified Buyer

Manda Shepherd

“I want to say thank you to Scottish Power for their quick and helpful service today. This morning, I and three neighbours lost power. The engineers arrived within an hour after I called. They worked hard to fix the problem. The workers were nice and friendly. They promised to fix the issue and worked fast to keep the disruption small. Thank you again! I highly recommend Scottish Power “

Verified Buyer

Rachel

“I felt really upset about my bill after switching to Scottish Power. So, I reached out to their customer service team to complain. I must say, they were very helpful. The team found and fixed all the errors on my bill. The operators listened to my problem and were very understanding. They looked into the issue and showed that it was not their mistake. They treated me calmly and with patience, even when I felt angry and tired from not sleeping. I spoke to two different operators, and they both did a great job. They helped me find my mistake and lowered my bill by half. Thank you!“

Verified Buyer

Soyful Ali

“I have received great service from Scottish Power since I joined last year. Their app is simple to use. I can easily submit my meter readings, change direct debits, and check my bills. When I called customer service two times, they answered my questions quickly and politely. My account once had nearly £100 in credit, and they gave the money back to me without me asking. Their rates were low too. I feel sad about leaving now, but I found a cheaper tariff. I would happily return to Scottish Power in the future.“

Verified Buyer

Zaneta qureshi

“Scottish Power has been fantastic. I can’t say enough great things about them. I suggest them to anyone who wants good and reliable service. I had an issue with my gas meter. I called customer service, and they quickly sent an engineer to change the meter in just 40 minutes, even at 11:45 PM! I was really impressed by how fast they came to help me. They even called me the next morning to check on me. That’s what I call amazing customer service. I’m so glad I chose Scottish Power. I have been with them for 11 years and would never change my supplier. Thank you for all you have done for me. Kind regards.“

Verified Buyer

Charlotte

“I discovered that I was on estimated billing and didn’t know why. I always sent in my meter readings when asked. So, I used the Live Chat on the Scottish Power website for help. The person I chatted with was very nice and checked my issue. He found out that my opening meter reading was wrong because of my last provider. He needed to inform the Accounts team, and they would check on it in the next 30 days. I’m pleased to say it was fixed in just 2 working days. My direct debit has also gone down, which is great. Scottish Power did a good job, and I want to thank them for how they helped me.“

Verified Buyer

Ivan

“I have not had any problems. I have been on a good tariff, but it will end soon. Their app is easy to use. The billing is simple and clear, which is different from what I see with other companies. I get confused when some companies make billing complicated with many pages of changes. Their app is very good and straightforward. It’s a shame they don’t offer the same tariff for the same price now, because I would have stayed with them. I feel worried about what will happen next, but keeping costs low is the most important thing for me during these tough times!“

Correct as of 26/09/2024

Scottish Power Reviews

Scottish Power reviews

Find Cheaper Gas & Electricity – Fast, Easy, Free

Who Is ScottishPower?

Who Owns Scottish Power?