Handling Energy Supplier Complaints News

Cancellation fee is one of the measures taken by UK energy suppliers to discourage customers from switching before the term end of energy tariffs. It is applicable to fixed rate energy tariffs with a pre-defined end date. If you choose to leave the contract of the fixed rate tariff before the end date then you […]

News that is spreading like wildfire in the UK energy market is that British Gas mails are injecting viruses in its customer’s PCs. Yes! This time it is the giant energy supplier at the receiving end of this cyber-crime. Hundreds and thousands of British Gas customers are receiving malicious mail which hijacks people’s PCs and […]

Sr. No Tariffs Gas Cancellation fee Electricity Cancellation fee Additional information Cancellation fee/special terms end date 1 Big British Switch Green Octopus Fixed March 2018 (from 18.11.16) None None N/A 31st March 2018 2 Big British Switch Octopus Fixed March 2018 (from 18.11.16.16) None None N/A 31st March 2018 3 Big Deal Green Octopus 12M […]

Sr. No. Tariffs Gas Cancellation Fee Electricity Cancellation Fee Additional Information Cancellation Fee/Special terms end date 1 Simple Energy (from 22.03.17) None None N/A N/A 2 Simple and Bright (from 22.03.17) Removed 03.04.17 None None N/A 12 months from the date of supply. 3 Simple and EHL April (from 26.04.18) Removed 25.05.18 £30 £30 N/A […]

Sr. No. Tariffs Gas Cancellation Fee Electricity Cancellation Fee Additional Information Cancellation Fee/Special terms end date 1 Fixed (from 26.05.15) Price Change 09.06.15, 11.08.15, 05.10.15, 19.10.15 None None N/A None 2 Greener (from 26.05.15) Price Change 09.06.15, 11.08.15, 05.10.15, 19.10.15 None None N/A 12 months from supply date 3 PAYG Fixed (from 11.10.16) Removed 15.11.16 […]

Sr. No Tariffs Gas Cancellation fee Electricity Cancellation fee Additional information Cancellation fee/special terms end date 1 Double Gold Fixed Price v1 (from 5.2.14) (removed 3.11.14) Double Gold bundle includes Home Phone, Broadband, Mobile and at least one energy service. Double Gold bundle includes Home Phone, Broadband, Mobile and at least one energy service. Any […]