British Gas vs E.ON Next – Who Is the Better Supplier?

Who Are British Gas and E.ON Next?

British Gas

Parent Company: Centrica
Customer Base: More than 7 million homes
Headquarters: Windsor, UK
Main Services: Gas, electricity, smart meters, boiler cover, and home services
Renewable Electricity Commitment: A mix of renewable and traditional energy sources

British Gas is a major energy supplier in the UK. They offer different types of energy plans, such as fixed tariffs, variable tariffs, and options for prepayment meters. The company gives customers smart meters to help them track usage. They also invest in energy-saving solutions and focus on renewable energy, especially wind farms.

E.ON Next

Parent Company: E.ON
Customer Base: More than 5 million homes
Headquarters: Nottingham, UK
Main Services: Gas, electricity, dual-fuel plans, smart meters, and renewable energy solutions
Renewable Electricity Commitment: 100% renewable electricity for all home customers

E.ON Next is all about renewable electricity. They provide both fixed tariff and variable energy tariffs. This makes them a great choice for UK households that want green energy solutions.

Tariffs and Energy Prices Comparison

The energy price cap is set by Ofgem. It decides the highest amount suppliers can charge customers who are on standard variable tariffs. This price cap updates every January, April, July, and October. It impacts the standing charge and unit rates for kWh of electricity and gas.

Standard Variable Tariffs (SVT) & Standing Charges

• E.ON Next has a bit lower unit rates for electricity tariffs and gas.
• The standing charges are almost the same between both suppliers.

Fixed Tariff Options

• E.ON Next has a fixed deal that costs less, with a lower rate for kWh of electricity.
• If you leave a fixed tariff early, both suppliers charge an exit fee of £75 per fuel.
• Fixed tariffs give price certainty, so customers can better manage energy costs.

Smart Meters and Renewable Energy Support

Smart Meter Availability

• E.ON Next provides electricity that is 100% renewable as part of what they offer.
• E.ON Next has a green gas choice, but British Gas does not.
• Both suppliers have smart meters to help you track your energy use.

Customer Service and Reviews

Trustpilot Ratings

Correct as of 04/03/2025

• E.ON Next has a better TrustScore compared to British Gas.
• British Gas gets more complaints about billing problems.

Complaints Per 100,000 Customers

Source – OFGEM

• E.ON Next gets fewer complaints compared to British Gas.
• Customers of British Gas often complain about billing and customer service.

How to Submit Meter Readings

Giving regular meter readings helps make sure your energy bill shows how much energy you really use. This stops you from getting estimated charges. Both British Gas and E.ON Next let customers send their readings through their website, app, and customer service.

Submitting a Meter Reading to British Gas

1. Log into your British Gas energy account on the British Gas website or the British Gas app.
2. Find the Submit a Meter Reading section on your energy account dashboard.
3. Check your electricity and gas meters for the latest readings.
4. Enter the readings carefully. Make sure there are no extra numbers or wrong decimal points.
5. Confirm and submit your readings to update your energy bill.
6. If you have a smart meter, it will send your readings automatically. But you can still enter manual readings if you need to.

Submitting a Meter Reading to E.ON Next

1. Log in to your E.ON Next energy account at the E.ON Next website or use the E.ON Next app.
2. Click on “Submit a Meter Reading” on your energy account homepage.
3. Check your electricity and gas meters. Write down your latest meter readings.
4. Enter the correct readings in the given fields. This will help make sure your billing is accurate.
5. Confirm and submit your readings to update your energy bill.
6. If you have a prepayment meter, you still need to give readings to track your energy use correctly.

For peace of mind, it is a good idea to submit your readings often. This is especially important if you are on a standard variable tariff or planning to switch to a fixed tariff. Doing this can help you avoid surprises in your energy costs.

Switching Energy Suppliers and Saving Money

How to Switch and Find the Best Energy Deals

1. Compare different types of tariffs – Choose from fixed tariff, variable tariff, or dual fuel options.
2. Consider price certainty – A fixed deal keeps your prices the same, while variable energy tariffs can change with the energy market.
3. Check exit fees – Leaving a fixed tariff early will cost you £75 per fuel for both suppliers.
4. Look for renewable options – E.ON Next offers 100% renewable electricity, while British Gas provides partial green energy.
5. Monitor Ofgem’s price cap – The maximum price suppliers can charge for SVT changes in January, April, July, and October.
6. Set up your energy account correctly – If you are moving into a new home, take your first meter reading to prevent estimated bills.

Correct as of 01 March 2025

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