EDF Energy Reviews

4.6 Rating 98,676 Reviews

EDF Energy reviews

  • 13%

  • 2%

  • 2%

  • 7%

  • 76%

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What are customers saying about EDF Energy?

Customers are praising EDF Energy for its reliable service and user-friendly app, which makes it easy to manage bills and submit meter readings. Many reviews highlight the company’s transparent communication and efficient handling of billing issues. EDF's customer service is frequently noted for being prompt and helpful when resolving problems, such as incorrect charges or account queries. Additionally, customers appreciate the stability offered by EDF's fixed-rate tariffs, especially during times of fluctuating energy prices. However, a few users have mentioned concerns with delays in responses during peak times.

Overall, customers are satisfied with EDF's commitment to offering competitive energy tariffs and ensuring a smooth customer experience.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 76%
  • Great (4 stars): 7%
  • Average (3 stars): 2%
  • Poor (2 stars): 2%
  • Bad (1 star): 13%

Source: Trustpilot

Who are EDF Energy?

EDF Energy is one of the largest and most trusted energy providers in the UK. They serve more than 5 million customers. EDF offers many services, such as electricity, gas, renewable energy, smart meters, and solar panels. These services are for both homes and businesses.

So, what makes EDF special in the busy energy market? In this review, we will explore EDF's services, hear what customers are saying, check their pricing, and see how they focus on being sustainable. We will also look at how EDF is managing the current energy crisis and why they are a good choice in the UK energy market.

Who are EDF Energy

What Makes EDF Energy Stand Out?

EDF Energy is different because it promises to give us zero carbon electricity. Unlike older energy companies, EDF puts a lot of effort into renewable energy. They spend money on things like wind farms and solar power. This helps the UK cut down on carbon emissions and depend less on fossil fuels.

A Trustpilot review from a happy customer says, "I feel good about EDF’s focus on zero carbon energy. I want to help the environment. EDF makes it easy to switch to a greener tariff and still provides great service."

EDF offers two types of pricing plans: fixed and variable. This is to help customers with different needs. With these choices, people can handle their bills more easily. Their smart meters measure energy use in real-time. This lets customers control how much energy they use.

How Does EDF Compare to Other Energy Providers?

EDF Energy stands out from other companies as they put a strong emphasis on renewable energy and supporting its customers. While other suppliers may be for great customer service, EDF also puts in a lot of effort. They provide various green energy options and aim for zero carbon goals.

Customer reviews show that EDF is good at providing energy-saving tips. They assist people in moving toward better energy habits. One customer shared, "EDF has been amazing. Their energy specialists helped me settle into my new home smoothly. They set up my account and gave me advice on how to cut down my energy use with smart tariffs."

What Are EDF's Pricing Plans and Tariff Options?

EDF Energy offers different pricing plans. These consist of standard variable tariffs, fixed-rate plans, and zero carbon energy options. The standard variable tariff may change depending on market conditions. However, it allows customers some flexibility. This option is great for people who prefer not to have a fixed contract.

EDF's Pricing Plans and Tariff Options

EDF’s fixed-rate tariff is a great option for people who want stability. This plan keeps your unit rates for electricity and gas the same for the entire contract. It helps families avoid unexpected costs in their monthly energy bills that can happen when fuel mix prices change.

A loyal customer shared their thoughts in a review. They said, "I picked EDF's zero carbon electricity plan. I wanted a reliable option that is good for the environment. The fixed-rate tariff suited me because I didn’t want to worry about energy prices changing."

EDF supports vulnerable customers with their Warm Home Discount scheme. They offer flexible payment options too. This support helps customers better manage standard network charges and exit fees.

How Do EDF Energy’s Tariffs Compare to Competitors?

EDF offers good prices when you compare them to other companies. Their rates are fair, especially with their options for zero carbon electricity. Some customers may feel EDF's prices are a bit high. However, for those who care about the environment, the extra cost is valuable. EDF provides zero carbon electricity and backs renewable energy projects. This makes it a great option for people who want to support sustainability.

One customer shared, "I considered switching to Scottish Power because their rates are lower. But after looking at EDF's zero carbon options and their efforts in renewable energy, I decided to stay."

EDF provides clear information about exit fees. They explain the costs involved if you change tariffs before your contract is up. This helps customers understand any charges they may encounter.

What Do Customers Say About EDF's Customer Service?

One of the best things about EDF is its customer service team. They have a special call centre that records calls for training purposes. This helps the company provide customers with great service. If you need to set up an account, manage your energy usage, or solve a billing issue, EDF's energy specialists are there to help you at every step.

A customer on Trustpilot shared, "I was very happy with the help I received. I had an issue with my meter reading, and the team fixed it quickly. It’s great to know that EDF records calls for training purposes to improve their service."

Some reviews are not very good. They mention problems like long wait times and billing issues. One person said, "I waited 20 minutes on the phone line before I could talk to someone. That was really frustrating. However, when I finally got through, the customer service team was very helpful."

How Does EDF Handle Billing and Meter Readings?

EDF lets customers send meter readings online or with the EDF Energy app. This helps you see how much energy you use. The app also provides details about your fuel mix. You can check your energy use and compare it to previous times.

A customer shared, "The EDF app is very helpful for tracking my meter readings. It tells me how much energy I use each day. This helps me manage my bills better."

EDF’s billing system is easy to read. It displays clear information about unit rates and standard network charges. Customers can see the exact charges based on their energy use. This helps them understand how much they need to pay and how those amounts are calculated.

EDF Handle Billing and Meter Readings

How is EDF Navigating the Energy Crisis?

EDF, similar to other energy providers, has faced shifts in the wholesale energy market. These shifts have led to higher prices. However, EDF is committed to keeping customers in the loop. They offer regular updates about how the energy price cap affects their prices.

One customer said, "EDF did a great job of updating me about changes in the market and how it might affect my bills. Their quick response in October and November, when prices increased, was very helpful."

EDF has created ways to support vulnerable customers during the energy crisis. They are offering payment plans that are flexible. They are also guiding these customers to other support programs.

How Does EDF Contribute to a Greener Future?

EDF cares a lot about reducing the UK’s carbon footprint. The company puts in effort to produce much of its energy from renewable sources, such as wind and solar. This effort helps create zero carbon power for the future. EDF has large plans to expand its renewable energy sources. They aim to rely less on traditional fossil fuels over time.

One customer said, "I feel happy that my energy comes from renewable sources like wind and solar. It makes me feel better about my impact on the environment."

EDF is exploring different ways to store energy. They are building charging stations for electric vehicles. This will help the UK work towards a low-carbon economy.

What Are the Pros and Cons of Using EDF Energy?

Pros

  • You can find zero carbon electricity options.
  • There are many smart meters and renewable energy choices.
  • You can pick flexible pricing plans, like fixed or standard variable tariffs.
  • Customer service is good, and they record calls for training purposes.
  • The app is easy to use for tracking energy use and sending meter readings.
  • Communication is clear during the energy crisis.
  • Their services are competitive with Scottish Power and other suppliers.

Cons

  • Some customers stay on hold longer.
  • You might need to pay extra fees when switching plans.
  • Prices are more than a few other companies, but they provide green energy choices.
Contact EDF for Support

How to Contact EDF for Support?

EDF gives customers several ways to connect with them. You can contact EDF through their app, by calling their phone number, or by sending an email. They are ready to help you with questions about billing, smart meters, or changes to your tariff.

Many customers feel happy with EDF's support services. One person said, "I solved my problem quickly when I reached out to EDF through their app. The customer service team replied fast and was very helpful."

EDF offers the contact details for the Energy Ombudsman when problems are more complicated. This helps customers who feel unhappy with how the company handles their concerns.

Is EDF Energy Right for You?

Choosing the right energy supplier is all about what you need. EDF has a range of options for homes and businesses. If you prefer green energy tariffs, smart meters, or flexible payment plans, EDF is a good choice. They care a lot about sustainability. The company aims to provide zero carbon electricity and supports renewable energy projects. EDF also has competitive prices and good customer service. This makes it a great option for people who want to cut their carbon footprint.

EDF is a large company, so it faces some challenges. Customers sometimes wait a long time for help. Some may also see higher prices for their service. However, EDF communicates well. They focus on energy efficiency and sustainability too. Because of this, EDF is a solid choice in the UK energy market.

What Can You Expect as an EDF Energy Customer?

As an EDF Energy customer, you will get good support for your energy supply. They will help you read your meter and choose the best tariff for you. You will also have access to

EDF has many options for green energy. They offer zero carbon electricity plans and other renewable energy options. With EDF's smart meters and app, you can track how much energy you use. This makes it easier to manage your energy use and can help lower your bills.

You can take advantage of charging stations for electric vehicles. They provide flexible payment plans and lower prices than other providers. If you prefer a fixed-rate tariff to avoid price hikes, EDF offers that option. They also have a standard variable tariff for more flexibility. EDF has several options to meet different customer needs.

A customer review mentioned, "EDF made it simple and quick to set up my smart meter. The app is very helpful for checking how much energy I use. I feel like I have control over my bills."

What Are Some Common Complaints About EDF?

Some customers of EDF have had issues, even though the company has some good points. Many complaints focus on delays in getting meter readings. Customers also talk about long wait times on the phone. There are concerns about billing accuracy too.

One customer said, "I called EDF many times to fix an issue with my bill. The customer service team was nice and helped me, but it took longer than I expected to solve it."

EDF is making efforts to solve these issues. They are working on their customer service. They have hired energy specialists to assist customers. They also stay connected through regular emails and reviews on Trustpilot. If customers are still unhappy, EDF lets them contact the Energy Ombudsman for more help.

How Does EDF Handle Vulnerable Customers?

EDF wants to support vulnerable customers. They provide special payment plans. They also help with government programs such as the Warm Home Discount. This support makes sure that customers who have money issues or other difficulties can get important energy services without any interruptions.

A customer talked about their experience with EDF. They said, "EDF has been really helpful. I had trouble managing my bills, and they set up a payment plan that worked for me. Their customer service team was kind and made sure I kept up with my payments."

EDF Handle Vulnerable Customers

How Does EDF Compare to Other Suppliers?

EDF is a good pick when you look at other energy suppliers like Scottish Power and Octopus Energy. EDF focuses on renewable sources and has great customer service. They offer several tariffs that meet different needs. Octopus Energy is known for excellent customer care and creative pricing. Still, EDF is unique because it provides zero carbon electricity and works hard on renewable energy projects. This makes EDF a strong choice, especially for people who care about sustainability.

One reviewer mentioned, "I thought about switching to Scottish Power. But after looking into EDF's zero carbon electricity options and reading customer reviews, I decided to stick with EDF."

Are EDF's Prices Competitive?

EDF has good prices, especially if you pick fixed-rate plans. But, their rates can be higher than some other companies. This is because EDF emphasises green energy. If you value sustainability, you might feel that this extra cost is worth it.

EDF has a clear pricing plan. They share details about unit rates, standard network charges, and exit fees if you change your tariff. This openness helps customers make good decisions about their energy supply.

A loyal customer shared, "EDF's prices are higher than other suppliers. Still, I don’t mind paying more. I feel good that I am supporting renewable sources and helping to lower my carbon footprint."

Expect in Terms of Customer Support

What Can You Expect in Terms of Customer Support?

EDF has several options for support. You can use their app, call them, send an email, or message them on WhatsApp. If you want to update your meter readings, ask about your bill, or change your tariff, EDF’s energy specialists can help you.

One happy customer said, "The customer service team at EDF is fantastic. I had an issue with my smart meter. They sent someone to fix it in just a few days. The follow-up support was great as well."

EDF works with the Energy Ombudsman for more serious issues. This helps customers easily find a way to resolve any disputes if needed.

FAQ’s About EDF Energy

Yes, EDF offers a range of green energy tariffs that provide 100% renewable electricity. Their renewable energy is sourced from wind, solar, and hydropower, helping customers make more sustainable energy choices.

EDF provides various smart home solutions, including smart meters, heating controls, and connected home devices. With the EDF Energy app, customers can monitor and control their energy usage remotely, helping them save energy and reduce bills.

Yes, EDF offers specific tariffs for electric vehicle owners, such as the GoElectric tariff. This provides off-peak rates for EV charging, allowing customers to charge their vehicles affordably during non-peak hours. EDF also offers home EV chargers for easier at-home charging.

Yes, EDF installs smart meters for free to all eligible customers. These meters automatically send readings to EDF, helping you keep track of your energy consumption and ensuring accurate billing without the need for manual readings.

EDF participates in the Warm Home Discount scheme, offering eligible customers £150 off their winter energy bills. This scheme is designed to support vulnerable customers or those on a low income, helping them manage their energy costs during colder months.

Rated 4.6/5 on See all 96,000+ reviews
Verified Buyer
Manda Shepherd

“I’ve been with EDF for over a year now, and the experience has been great. Their customer service is always helpful, and the website is easy to navigate. My billing is transparent, and the app helps me keep track of my usage in real time. Would highly recommend EDF Energy to anyone.“

Verified Buyer
Rachel

“Efficient and quick to resolve issues.“

Verified Buyer
Soyful Ali

“I had an issue with my smart meter and was worried about my billing. EDF’s customer service team responded quickly, sending an engineer out the next day. The issue was resolved efficiently, and I was updated throughout. I felt well taken care of, which is not always the case with other suppliers.“

Verified Buyer
Zaneta qureshi

“Mixed experience, but customer service came through.“

Verified Buyer
Charlotte

“I had some initial problems with my billing, as I felt it wasn’t clear how the charges were calculated. However, after contacting customer service, they walked me through the details and explained the charges thoroughly. They even adjusted my payments after reviewing my account. I appreciate the effort they put into resolving my issue.“

Verified Buyer
Amelia Warren

“Customer service helped me lower my bill.“

Verified Buyer
Nate Houghton

“I was shocked at my initial bill after switching to EDF, but their customer service team was excellent. They reassessed my usage and adjusted my bill, ensuring I wasn’t overpaying. I’ve been impressed by how helpful and patient they were. I’d recommend them to others.“

Verified Buyer
Harriet Sinclair

“Long wait times, but resolved in the end.“

Verified Buyer
Jasper Tate

“While it took longer than expected to get through to customer service, once I did, they were helpful and resolved my query about a meter reading. The long wait was frustrating, but the end result was satisfactory.“

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Page last updated on: 03/10/2024

Page reviewed by: Andrea Troy

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