E.ON Next Reviews

4 Rating 57,857 Reviews

E.ON Next reviews

  • 26%

  • 4%

  • 6%

  • 12%

  • 52%

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What are customers saying about E.ON Next Energy in their reviews?

Customers are praising E.ON Next Energy for its user-friendly app and efficient customer service. Many reviews highlight the seamless switching process and transparent billing system, making it easier for customers to manage their energy usage and payments. Customers also appreciate the company’s commitment to renewable energy, with some opting for green energy tariffs to reduce their carbon footprint. However, a few reviews have mentioned occasional delays in customer support responses, though most are satisfied with the eventual resolution of their queries. Overall, E.ON Next Energy has garnered positive feedback for providing a reliable and environmentally-friendly energy service.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 52%
  • Great (4 stars): 12%
  • Average (3 stars): 6%
  • Poor (2 stars): 4%
  • Bad (1 star): 26%

Source: Trustpilot

E.ON Next: A Comprehensive Review

E.ON Next has quickly become a well-known energy supplier in the UK since its launch in October. It belongs to the E.ON Group. E.ON Next works to provide green energy and great customer service. They focus on renewable energy and are always updating their services. E.ON Next aims to meet the needs of their 3.8 million customers. They offer different energy tariffs, smart meters, and personalised options for customer service.

In this review, we will look at customer feedback from sites like Trustpilot. We will also share real-life experiences. We will discuss how E.ON Next is responding to the current energy crisis. Plus, we will cover the company’s steps towards renewable energy. All of this will help improve search visibility.

What Makes E.ON Next Stand Out?

E.ON Next stands out because it cares about providing green energy options. The company mainly uses renewable energy sources like wind, solar, and hydro. This makes their fuel mix better for the environment than some big suppliers. A review on Trustpilot noted this. A customer shared, "I feel good knowing my electricity is from renewables like solar and wind. It's a small but important step to lower my carbon footprint."

E.ON Next uses a fuel mix made of 100% renewable electricity sourced from independent generators. This attracts customers who care about the environment and want to be sustainable. The company shows its dedication to green energy in its latest news and updates. You can find this information on their website and through their social media.

E.ON Next Stand Out

E.ON Next's Customer Service Experience

E.ON Next is well-regarded for its customer service, based on several comments from Trustpilot reviews. The company has a strong customer service team. They offer live chat, support on social media, and a phone line for quick help. This gives customers several ways to reach out for assistance.

A Trustpilot user shared, "I had a problem with my bill, and the customer service team fixed it in one day. They were very understanding and made sure to explain everything clearly." Reviews like this show that E.ON Next focuses on building trust with its customers by offering good customer service.

Is E.ON Next a Reliable Energy Provider?

Yes, E.ON Next is an established energy provider and is regulated by Ofgem, the UK’s independent energy regulator. This ensures that E.ON Next follows strict rules to protect its customers. However, some customers have raised concerns about billing and payment issues. In certain cases, these problems may require resolution through the Energy Ombudsman, an independent organisation that helps mediate disputes between energy companies and their customers.

One Trustpilot reviewer mentioned, "I had issues with incorrect charges and had to escalate the matter to the Ombudsman. Eventually, E.ON Next resolved the issue and offered an apology." It's important for customers to reach out to E.ON Next’s customer service promptly for help before taking any further steps.

Contact E.ON Next

How to Contact E.ON Next

E.ON Next has many ways for customers to reach out. You can find their contact details easily on their website and app. This gives customers the chance to choose how they want to communicate. They offer a phone number, email, and support on social media like WhatsApp.

One customer said, "I called the phone number, and in just a few minutes, I was speaking with a real person. They understood my problem right away. This was so much better than what I experienced with other energy providers."

If you want to raise a concern, you can find E.ON Next's contact details for the Energy Ombudsman on their website. This helps customers see how to handle unresolved complaints.

E.ON Next's Role in the Energy Crisis

As energy prices keep changing, many E.ON Next customers feel the impact of higher costs. The UK’s Energy Price Cap, created by Ofgem, aims to protect consumers from high charges. Even though this cap has helped a bit, E.ON Next customers still see increased prices because of rising wholesale energy costs.

One customer wrote on Trustpilot: "I know the energy price cap exists, but my bills are still higher. I thank E.ON Next for keeping me updated and giving tips on how to lower my usage."

E.ON Next wants to help customers deal with the energy crisis. They offer useful tips on how to manage energy usage. They also provide different energy-saving solutions. One of these solutions is the installation of smart meters.

What Are the Latest Reviews Saying?

The latest reviews of E.ON Next show some ups and downs. A lot of customers like how the company focuses on renewable energy. However, some have had problems with billing and slow replies. A Trustpilot review said, "I’ve been with E.ON Next for over a year now. I love that they’re using renewable energy, but I faced some billing issues when I first switched. Luckily, their customer service team helped me quickly."

Many customers really like being able to manage their accounts online and using the E.ON Next app. One reviewer said, "The app is so easy to use. I can check my balance, submit meter readings, and even see how much energy I’m using in real-time."

How Are Customers Being Supported?

E.ON Next provides different support options for their customers. These include payment plans, emergency credit for those who pay in advance, and the chance to manage accounts online. Customers who find it hard to pay their bills can also get help from Citizens Advice. This organisation helps people understand their rights and look at different payment options.

One Trustpilot review mentioned: "I lost my job last year. E.ON Next helped me create a payment plan. It made a tough time much easier to handle."

Customers Being Supported

Renewable Energy Initiatives

E.ON Next focuses on renewable energy, which is a big reason many people choose them. They provide renewable electricity and green tariffs. This helps customers lower their carbon footprint. At the same time, they can count on a steady and reliable energy supply.

One customer said, "I feel good knowing that my energy is from 100% renewable sources, like wind farms and solar energy. It makes me feel like I'm helping the planet."

E.ON Next cares about sustainability. They put money into new energy technologies. The company is always finding ways to use solar panels, wind farms, and other renewable sources in their fuel mix.

Is E.ON Next Right for You?

Choosing the right energy provider can be stressful. There are many options out there. If you care about sustainability and a greener future, E.ON Next is a great option. They have clear billing, flexible payment terms, and a strong commitment to renewable energy. E.ON Next is a good choice for people who want to help the environment.

If customer service is very important to you, it's good to look at both the positive and negative reviews on Trustpilot. A lot of customers feel they had good experiences with E.ON Next's customer service team. However, some customers have had problems with billing and communication.

Experience Billing Issues

What Should I Do If I Experience Billing Issues?

If you have billing problems with E.ON Next, you should reach out to their customer service team quickly. You can do this using the app, a phone number, or WhatsApp. It's important to keep notes of your talks. If needed, you can take your complaint to the Energy Ombudsman.

Most problems get fixed before they need to go to the ombudsman. However, it’s smart to act fast to solve your billing issue on time. A customer mentioned, "I got my issue sorted out after I reached out to customer service. It took some time, but they were helpful in the end."

FAQ’s About E.on Next

Yes, E.ON Next provides 100% renewable electricity as standard for all customers, at no extra cost. This electricity is sourced from wind, solar, and hydropower, helping customers reduce their carbon footprint.

E.ON Next offers a Next Drive tariff designed specifically for electric vehicle owners. This tariff provides off-peak rates for charging your EV at night, helping you save money while using cleaner energy.

Yes, E.ON Next offers smart meters to all customers. These meters allow you to monitor your energy usage in real-time, submit readings automatically, and manage your bills more accurately. You can also track usage through their online account or app.

E.ON Next offers flexible billing and payment options, including monthly Direct Debit, one-off payments through bank transfer, and payments via credit/debit cards. Customers can manage and track their bills online using the E.ON Next app or their customer account portal.

E.ON Next provides extra support for vulnerable customers through their Priority Services Register. This includes additional services such as priority in emergencies, help with meter readings, and tailored advice to manage energy usage and reduce costs.

Rated 4/5 on See all 57,000+ reviews
Verified Buyer
Manda Shepherd

“I’ve been an E.ON Next customer for over a year, and I’ve always found their customer service team helpful. Recently, I had an issue with my direct debit, and they sorted it out quickly. The app is also easy to use for managing bills and submitting meter readings.“

Verified Buyer
Rachel

“I had a billing issue and was charged more than I expected. After speaking to their customer service, the error was rectified, and they apologised. It took a little time, but in the end, they were professional and ensured everything was resolved.“

Verified Buyer
Soyful Ali

“Switched to E.ON Next recently, and the process was smooth. I appreciate how easy it is to manage everything through the app. The customer service team has been polite and prompt with responses, making the transition hassle-free.“

Verified Buyer
Zaneta qureshi

“Had a problem with my meter reading, but once I contacted E.ON Next, they quickly corrected the issue. Their team was helpful throughout, and I’m happy with the service overall. I recommend them for their responsiveness.“

Verified Buyer
Charlotte

“There was some confusion about my tariff when I first joined, but the customer service team explained everything clearly. I feel much more confident about my energy costs now, and I’m satisfied with the level of support they provide.“

Correct as of 26/09/2024

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Page last updated on: 03/10/2024

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