Corona Energy Business Tariffs Explained

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Your Guide to Smarter Business Energy Solutions

Looking to save on your business energy bills and use energy wisely? Corona Energy can be a good choice for you. Whether you run a barbershop, a bakery, or manage printers in an office, they have you covered. They have been helping UK businesses for over 25 years. They serve more than 13,000 customers, from smaller companies to large businesses and public sector organisations. Corona Energy offers budget-friendly business energy tariffs. They provide both gas and electricity and manage over 85,000 meters in the UK while working closely with the National Grid.

Corona Energy

Who Are Corona Energy?

Corona Energy started in 1995. It has grown to be one of the biggest business energy suppliers in the UK. The main focus is on supplying gas to businesses. Since 2006, they have been with the Macquarie Group. This group is known for its skills in finance. Corona Energy offers energy solutions for many types of customers. This includes small shops and large factories. They always want to give a great deal to everyone.

Quick Facts:

  • In the UK, there are more than 13,000 business customers.
  • We take care of 85,000 meters across the country.
  • About 75% of our customers are small businesses, while 25% are large companies.
  • We provide 100% green energy for businesses that value sustainability.

Corona Energy's History and Growth

Corona Energy's journey from being a small start-up to a major player in the UK business energy market is quite fascinating. In the late 1990s, the UK energy market started to change. Corona seized this opportunity to focus on providing commercial gas supply. This choice allowed them to gain experience and tailor their services to better meet business needs.

Their purchase by the Macquarie Group in 2006 was a big deal. It provided Corona with the money and globe knowledge to improve their services and expand their reach. This partnership helped Corona invest in technology, improve customer service, and make better business energy tariffs.

Corona Energy's Market Position

In the UK energy market, Corona Energy has established a solid position. They may not be as well-known as the "Big Six" energy companies. Still, they focus on business customers. This focus allows them to offer personalised services and often better rates.

Their market share has grown steadily over time. This is particularly true for small businesses and public sector organisations. They reached this growth due to their competitive prices. They also pay close attention to offering great customer service. Additionally, they can provide unique energy solutions for various types of businesses.

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What Deals Does Corona Energy Offer?

Corona Energy has various deals for businesses of all sizes. Unlike home energy, business energy does not have a price cap. However, Corona offers both fixed and flexible tariffs. These choices can help you manage costs. You can find the right deal that fits your needs.

Deals Does Corona Energy Offer

Deal Options Include:

  • Fixed Deals: You can choose a unit rate for a certain time. This makes you feel safer when prices go up and down.
  • Flexible Deals: These let you benefit from lower prices when the market falls. They also offer more freedom than fixed deals.
  • Monthly Bills: Corona Energy collects payments each month using direct debit. This method makes it easy for you to manage your cash flow. It also helps you prevent surprise costs for your business electricity and gas bills.

Understanding Corona Energy's Tariff Structures

Let's take a closer look at Corona Energy's tariff plans. This will help you find the best option for your business.

Fixed Rate Tariffs

Fixed-rate tariffs are popular with businesses that want to know their energy costs up front. Here are the key points you need to know:

  • Duration: You can usually choose a plan for 1, 2, or 3 years.
  • Price Certainty: The unit rate stays the same for the entire contract.
  • Budget Planning: It helps you plan your energy costs better.
  • Market Protection: It shields your business from increasing energy prices.
  • Potential Drawback: You won't receive any benefits if market prices go down.

Flexible Tariffs

Flexible tariffs are great for businesses that are willing to take some risks. This could lead to more rewards.

  • Market Tracking: Prices go up and down based on the whole energy market.
  • Potential Savings: You could save money if prices drop.
  • Risk: Prices might increase if the market goes up.
  • Flexibility: It's often easy to change or update your contract.
  • Ideal For: Businesses that can monitor energy markets or have different energy usage.

Multi-Site Tariffs

Corona Energy offers tariffs for businesses with several locations.

  • A Single Bill: One bill takes care of all your sites.
  • Easy Management: It is easier to track and manage energy use at different locations.
  • Better Prices: Buying energy in bulk can result in lower prices.
  • Easy Renewals: You can renew all sites at once, which saves you time and effort.
Multi-Site Tariffs

Green Energy Tariffs

For businesses that want to be sustainable, Corona Energy offers green tariffs.

  • 100% Renewable Electricity: This comes from wind, solar, and other clean sources.
  • Carbon Offsetting: This offers ways to balance using gas.
  • Reputation Benefits: It can improve your business's green image.
  • Potential Premium: It might cost a little more than regular plans.

How to Choose the Right Corona Energy Tariff

Choosing the best tariff for your business depends on various factors. Consider these points:

  • Energy Usage Patterns: Do you use energy in a steady way, or does it change a lot?
  • Risk Tolerance: Are you okay with possible price changes, or do you want consistent costs?
  • Budget Constraints: How much can you spend on energy?
  • Business Growth Plans: Are you planning for big changes in your energy needs?
  • Sustainability Goals: Is using green energy important for your business?

By looking closely at these factors, you can choose a Corona Energy tariff that suits your business needs best.

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Watch Out for Deemed Rates!

If you move into a new place from Corona Energy, or if your current energy supplier contract ends without a new one, you will get a 'deemed contract.' The prices for these contracts are usually higher than normal rates. They can also change without warning.

Current Deemed Rates (as of September 2024):

Watch Out for Deemed Rates

Electricity Deemed Tariffs:

  • Standard meter: 22.5 pence for each kWh and 90 pence as a daily fee.
  • Half-hourly meter: 22.5 pence for every kWh and £7 as a daily fee.

Gas Deemed Tariffs:

  • If you use up to 73,200 kWh, it will cost 5.90p for each kWh plus a daily fee of £3.
  • If you use between 73,200 and 300,000 kWh, it will cost 5.90p for each kWh plus a daily fee of £6.

Note: These rates do not include VAT or the Climate Change Levy (CCL).

Understanding and Avoiding Deemed Rates

Deemed rates can have a big impact on how much energy your business pays for. Here are some important points to help you avoid the deemed rate trap:

  1. What are Deemed Rates? Deemed rates happen when you use energy without a formal contract. This can happen when:
    • You move into a new place where Corona Energy is the supplier.
    • Your fixed-term contract ends, and you do not set up a new one.
    • You have never had a contract with the supplier but still use energy.
  2. Why are Deemed Rates Higher?
    • Risk Management: Suppliers charge higher rates to protect themselves because they supply energy without a formal agreement.
    • Encouragement to Switch: Higher rates encourage customers to pick a contracted tariff.
  3. How to Avoid Deemed Rates:
    • Set a Reminder: Mark your contract end date on your calendar. Begin looking for new deals about six months before it ends.
    • Stay Proactive: Do not wait for your energy supplier to reach out about renewing the contract.
    • Plan Ahead for Moves: If you are moving to new premises, find out who the energy supplier is and contact them before you move in.
    • Act Quickly: If you are on deemed rates, contact Corona Energy right away to discuss moving to a contracted rate.
  4. What to Do If You're on Deemed Rates:
    • Contact Corona Energy: Call them as soon as you can to discuss your options.
    • Compare Deals: Use this chance to check around and make sure you get the best rates.
    • Consider Switching: You do not have to stay with Corona Energy if you are on deemed rates.

    5. Knowing the status of your energy contract is important. Planning ahead can help your business save a lot of money on energy costs.

What Do Customers Say About Corona Energy?

Customer feedback about Corona Energy is both positive and negative. Many people like the friendly service and personal support they receive. However, some customers have issues with billing accuracy and slow response times. As of 2024, Corona Energy has an average rating on Trustpilot. This shows there are both happy and unhappy customers. Some users compare Corona Energy to other familiar providers to see how they stack up.

Analysing Customer Feedback

Let's look at what people feel about Corona Energy:

Positive Feedback:

  • Competitive Rates: Many customers feel that Corona offers better rates than their previous suppliers.
  • Customer Service: A lot of reviews mention the friendly and helpful customer service representatives.
  • Smooth Switching Process: Customers often say that moving to Corona is simple and problem-free.
  • Tailored Solutions: Businesses appreciate that Corona gives energy solutions designed for their specific needs.
  • Clear Billing: Some customers think Corona's bills are easy to read and like the clear information provided.

Areas for Improvement:

  • Billing Accuracy: A lot of people have problems with wrong bills or unexpected fees.
  • Communication: Some customers struggle to get fast answers for their questions or issues.
  • Online Account Management: A few users have trouble with the myCorona platform.
  • Contract Renewal Process: Some customers feel the renewal process should be more clear.
  • Green Energy Options: A small number of customers want improved green energy choices.

Tips for a Positive Experience with Corona Energy

Based on what customers have shared, here are some tips to help you enjoy a good experience with Corona Energy:

  • Send in your meter readings often to get correct bills.
  • Compare your bills with your meter readings and energy use.
  • Make sure you understand your contract. Know the rules about renewing and notice periods.
  • Keep a record of all messages and confirmations for fixed rates.
  • Use myCorona to make managing your account easier.
  • If you have any questions or concerns, reach out to Corona Energy soon.

Your experience could be different. It's smart to check offers from several suppliers. This will help you get the best deal for your business.

myCorona: Manage Your Account Online

Corona Energy has an online site called myCorona. This site helps you manage your energy account easily. You can check your old gas meter or review your latest business electricity bill.

With myCorona, you can:

  • Send your meter readings.
  • Check and keep your bills.
  • Watch your energy usage.
  • Look at your billing history.
  • Ask questions and raise your concerns.

To sign up, email: [email protected]

Manage Your Account Online

Making the Most of myCorona

The myCorona platform is a great tool to help you better manage your business energy account. Here are some tips to make the most of it:

  • Regular Meter Readings: Please send your meter readings every month through myCorona. This helps keep your bill correct.
  • Energy Usage Tracking: Check the energy tracking tools on myCorona. They help you see how much energy you use and find ways to save.
  • Bill Analysis: Look at your bills often on myCorona. Watch for any strange changes in your energy usage or costs.
  • Document Storage: Save important papers like contracts and past bills on myCorona. You can access them easily.
  • Communication Log: Keep a list of all your talks with Corona Energy on the platform. This information will help you later.

Remember: myCorona is simple to use. However, it's important to keep your own records as well. If you run into any issues with the platform, you can contact Corona Energy's customer service for assistance.

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How to Get in Touch with Corona Energy

You can reach out to Corona Energy in many ways. This is true if you need a new contract or have questions about your end date.

  • For general questions, you can call 0800 804 8589 or email [email protected].
  • If you have a gas emergency, please call the National Gas Helpline at 0800 111 999.
  • For electrical emergencies, just dial 105 to reach your local network operator.

If you are moving to new premises, let them know at least 30 days before you move.

Tips for Effective Communication with Corona Energy

When you contact Corona Energy, keep these tips in mind for a great experience:

  • Get Your Information Ready: Make sure to have your account number, meter readings, and important documents before you call.
  • Be Clear: Describe your question or issue clearly. Share as much detail as you can.
  • Take Notes: Write down important information during your call. Note the name of the person you spoke to.
  • Follow Up with an Email: After your call, send an email that sums up what you discussed and what you agreed on.
  • Ask for Help if Needed: If your issue is still not fixed, request to talk to a supervisor or follow Corona Energy's formal complaint process.

Clear and active communication can solve problems quickly and easily.

The Good and Bad of Corona Energy

Good Bits:

  • They have over 25 years of experience in business energy.
  • They offer great deals designed for businesses.
  • They provide green energy plans, including 100% renewable electricity.
  • Customers say they have good service.
  • You can manage your account easily online with myCorona.

Not-So-Good Bits:

  • A few customers have mentioned issues with billing accuracy.
  • There isn't much price information on their website.
  • Smart meters are not available everywhere. This affects how people track their usage in real-time.

Contract Details

Corona Energy has fixed contracts that last for up to 36 months. This means your energy costs will stay the same. They also provide flexible deals for businesses that want changing energy rates. To get accurate quotes, you should reach out to their team and give your business details. Remember, June is often a great time to review your energy contracts because prices can be better.

Understanding Your Corona Energy Contract

When you make a contract with Corona Energy, it's essential to understand all the terms and conditions. Here are some key points to consider:

  • Contract Length: Corona Energy usually has contracts that last from 1 to 3 years. Think about your future plans when choosing a length.
  • Renewal Terms: Find out how your contract will renew and when. Most contracts will renew automatically unless you tell them otherwise.
  • Notice Period: Check how much notice you need to give if you want to change suppliers or end your contract. This is usually between 30 and 90 days.
  • Exit Fees: Be careful of any fees for ending your contract early. These fees can be high for business contracts.
  • Price Changes: For fixed contracts, be aware of situations that might let Corona Energy change your prices.
  • Additional Charges: Look out for any extra fees, like for paper billing or late payments.
  • Credit Terms: Understand the billing details, like how often you will be billed and when payments are due.
  • Meter Reading Requirements: Know how often you must report your meter readings and the way to submit them.
  • Green Energy Options: If you want renewable energy, check what options are available and their costs.
  • Smart Meter Installation: If you're interested, ask about getting a smart meter and how long that will take.

If you find anything unclear in your contract, don't hesitate to ask Corona Energy for help before you sign it. It's also a good idea to have someone knowledgeable in the energy industry check your contract, if possible.

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Corona Energy's Fuel Mix

Corona Energy's Fuel Mix (2024)

Corona Energy is moving toward using more renewable energy. But they still depend on several different types of energy sources.

  • Coal: 8.5%
  • Natural Gas: 44.1%
  • Nuclear: 21.0%
  • Renewables (such as wind and solar): 24.2%
  • Other sources: 2.2%

Their energy sources are like the UK average. They are gradually investing in more renewable energy for better sustainability.

Understanding Corona Energy's Fuel Mix

The type of fuel an energy supplier uses is important, especially for businesses that focus on sustainability. Let's take a look at Corona Energy's fuel mix and how it can impact your business:

  • Coal (8.5%): Coal is still used, but its use is falling because it causes a lot of carbon pollution. Corona Energy uses less coal than the UK average.
  • Natural Gas (44.1%): Natural gas is important to what Corona Energy uses, like many UK suppliers. It is cleaner than coal, but it is still a fossil fuel.
  • Nuclear (21.0%): Nuclear energy makes little carbon, but there are problems with waste. Corona's use of nuclear is the same as the UK average.
  • Renewables (24.2%): This includes wind, solar, hydroelectric, and biomass energy. Corona's use of renewables is slightly lower than some companies, but it is still growing.
  • Other (2.2%): This includes sources like oil or energy from other countries.

What This Means for Your Business

  • Carbon Footprint: If you use Corona's standard energy mix, about 25% of your electricity comes from renewable sources. This is a good start. You can do even better if reducing your carbon footprint is important to you.
  • Sustainability Reporting: It is important to know your energy supplier's fuel mix for good sustainability reporting. You can use this information to understand the carbon emissions related to your energy use.
  • Green Energy Options: While Corona's standard mix includes some renewable sources, they also offer options for 100% renewable energy. Consider switching to these options if you want to boost your business's green energy image.
  • Future Trends: The increase in renewable energy use is likely to continue. Watch for changes in Corona's fuel mix in the next few years. It will probably contain more renewables as time goes on.
  • Cost Implications: As renewable energy becomes cheaper to produce, having a larger share of renewables can lead to more stable prices in the future.

Switching to Corona Energy

Get a Quote: Go to Free Price Compare to get a quote from Corona Energy. You can also compare their rates with other suppliers. This helps you find cheaper prices and a plan that fits your business well.

It is a good idea to use an independent service like Free Price Compare to compare energy deals. This helps you ensure that you are getting the best deal for your business premises. It doesn't matter if you own a small barbershop or a busy bakery.

The Switching Process: Step by Step

  1. Initial Contact: Reach out to Corona Energy by phone or email. They will ask for some basic info about your business and your current energy use.
  2. Energy Assessment: Send your recent energy bills and meter readings to Corona. This helps them understand your usage and suggest the right tariff.
  3. Quote Provision: Corona will provide you with a quote based on your energy use and business needs. It will include the unit rate, standing charge, and any other fees.
  4. Contract Review: If you like the quote, Corona will send a contract. Make sure to read it carefully, paying attention to the terms, length, and any exit fees.
  5. Contract Signing: When you feel good about the terms, sign the contract and send it back to Corona Energy.
  6. Supplier Transfer: Corona will contact your current energy supplier to set up the transfer. This usually takes about 4 to 6 weeks.
  7. Welcome Pack: You will receive a welcome pack from Corona Energy with details about your new account.
  8. First Meter Reading: On the day your supply switches to Corona, take a meter reading and send it in. This ensures correct billing from the start.

Tips for a Smooth Switch

  • Don't wait until the end. Start looking for new deals about 6 months before your current contract ends.
  • Check for exit fees. Make sure you are not stuck in a contract with your current supplier to avoid fees.
  • Gather your information. Have your recent bills, meter numbers, and business details ready when you contact Corona Energy.
  • Ask questions. If you don't understand something, feel free to ask Corona's sales team for help.
  • Think about future needs. Consider any changes to your business that could affect your energy use when choosing a new tariff.

Switching suppliers is a chance to consider your energy needs. It can also help you save money. Take your time to check out different options. Pick the deal that is best for your business.

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Extra Services

Corona Energy offers several services to help you save energy. These services can lower your energy use.

  • Ways to use LED lighting
  • Tools to improve boiler performance
  • Money support for energy-saving projects

These services help businesses use less energy. By lowering electricity bills, they also support goals for sustainability.

Extra Services

Detailed Look at Corona Energy's Extra Services

LED Lighting Solutions

  1. What It Is: Corona Energy helps you change from regular lighting to energy-saving LED lights.
  2. Benefits:
    • Lower lighting energy costs by up to 90%.
    • LED lights last longer than regular bulbs, so you spend less on replacements.
    • Better light quality makes working conditions nicer.
  3. Process: Corona checks your current lights, shares LED options, and often takes care of the installation.

Boiler Efficiency Sensors

  1. What It Is: These sensors monitor how well your boiler works in real-time.
  2. Benefits:
    • Quickly find inefficiencies.
    • Reduce energy waste.
    • Make your boiler last longer with timely care.
  3. Process: Corona Energy puts sensors on your boiler and gives you software to check performance.

Financing for Energy-Saving Projects

  1. What It Is: Corona Energy offers money support for businesses to save energy without large upfront costs.
  2. Benefits:
    • Break down the costs for energy improvements.
    • Savings on energy bills could cover monthly payments for financing.
    • Lower energy costs can help with cash flow.
  3. Process: Corona looks at possible projects, shares a cost-benefit analysis, and offers custom financing.

Energy Audits

  1. What It Is: A full check of how much energy your business uses.
  2. Benefits:
    • Spot places where energy is wasted.
    • Get personal tips for improvements.
    • Potential for big savings on costs.
  3. Process: An energy expert visits, examines your energy use, and gives a detailed report with suggestions.

Smart Meter Installation

  1. What It Is: Corona Energy can install smart meters at your business.
  2. Benefits:
    • Get precise, real-time energy use data.
    • No more estimated bills.
    • Easily discover ways to save energy.
  3. Process: Corona will arrange a pro to install the smart meter at a time that works for you.

Energy Management Software

  1. What It Is: A tool that helps you read and analyse your energy use in detail.
  2. Benefits:
    • Spot trends in energy use.
    • Quickly notice unusual consumption.
    • Make smart decisions about energy-saving plans.
  3. Process: Corona gives you access to the software and training on how to use it effectively.

When you consider these extra services, it's a good idea to talk with Corona Energy. They can help you see how these services work with your energy tariff. Some services might be part of certain tariffs, but others could cost more. Always check the possible savings and any extra fees. This way, you can ensure the service will benefit your business in the long run.

Moving Your Business?

If you are moving to a new place, let Corona Energy know 30 days before. They can help you set up the energy supply at your new premises. This way, you can avoid high rates. Call 0800 804 8589 for support with your move and to discuss a new contract.

Managing Your Energy During a Business Move

Moving your business can feel like a lot to handle. But taking care of your energy supply does not have to add to your stress. Here's a simple guide to help you manage your energy needs while you are moving:

  1. Notify Corona Energy Early
    • Contact Corona at least 30 days before you move.
    • Provide them with your new address and moving date.
    • Discuss whether to transfer your current contract or start a new one.
  2. Final Meter Readings at Old Premises
    • Take meter readings on your last day.
    • Send these to Corona for your final billing.
    • If possible, take a photo of the meters for your records.
  3. Closing Your Account at Old Premises
    • Check with Corona about when you stop being responsible for the old place.
    • Make sure you pay any outstanding bills.
    • Provide a forwarding address for any last notices.
  4. Setting Up Supply at New Premises
    • Find out who the current supplier is at your new address.
    • Decide if you want to keep that supplier or switch to Corona.
    • If you switch to Corona, they can help with the transfer.
  5. Avoiding Deemed Rates at New Premises
    • Act quickly to set up a new contract.
    • If Corona supplies the new place, contact them right away to avoid higher rates.
  6. Energy Efficiency at the New Location
    • Use this chance to make your new home more energy-efficient.
    • Ask Corona about energy audit services for the new place.
    • Consider upgrading to energy-efficient equipment when you move.
  7. Update Your Account Details
    • Make sure all your contact information is up to date with Corona.
    • Set up new payment plans if needed.
  8. First Meter Reading at New Premises
    • Take a meter reading as soon as you move in.
    • Send this to your new supplier for accurate initial billing.
  9. Review Your Energy Needs
    • Your energy needs may change in the new location.
    • -Talk with Corona to see if your current tariff is still the right fit for you.
  10. Check for Smart Meters
    • Find out if the new place has smart meters.
    • If not, ask Corona if they can install them.

A business move is a good time to check your energy needs. You should also look for a better deal. Explore and compare different offers. Make sure to include Corona Energy in your search. This helps you get the best rates when you move to your new place.

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Cancelling Your Contract

Cancelling Your Contract

To cancel your contract, call 0800 804 8589. Check your contract for any exit fees or notice periods you need to follow. Once you give the right notice, you can cancel without any extra charges. Don't forget to look for offers from other suppliers before your end date. You might find a better deal.

Understanding the Cancellation Process

Cancelling your business energy contract requires careful planning and timing. Here's how you can do it:

  1. Review Your Current Contract
    • Check when your contract ends.
    • Note how much notice you need to give (normally it's 30-90 days).
    • Look for any fees if you end the contract early.
  2. Timing Your Cancellation
    • Mark your calendar for the first day you can give notice.
    • Start this six months before your contract ends.
  3. Explore Alternative Options
    • Look for other suppliers and their rates.
    • Think about using an energy broker or comparison service.
    • Don't forget to get a renewal offer from Corona Energy.
  4. Notify Corona Energy
    • Call 0800 804 8589 to start your cancellation.
    • Clearly say that you want to end your contract.
    • Ask for a written confirmation of your cancellation.
  5. Provide Required Information
    • Give your account number.
    • Share your business name and address.
    • State why you are cancelling.
    • Mention your intended end date.
  6. Follow Up
    • If you don't get written confirmation in a week, reach out again.
    • Keep records of all your communications.
  7. Final Meter Readings
    • Take and send your final meter readings on your last day with Corona.
    • This makes sure they bill you correctly.
  8. Pay Final Bill
    • Pay any remaining amounts quickly.
    • If you overpaid, ensure you get your refund.
  9. Transition to New Supplier
    • Make sure your new supplier can start when your Corona contract ends.
    • There should be no break in your energy supply.
  10. Post-Cancellation Check
    • A month after cancelling, check that Corona does not bill you anymore.
    • Confirm that your new supplier is managing everything well.

If you want to cancel your service with Corona Energy because you are not happy, it's smart to talk to them about your issues first. They might offer you a better deal or solve your problems. But if you still want to cancel, following these steps will help you switch to your new supplier easily.

How to Complain

If you're not happy with Corona Energy's service:

  • Call 0800 804 8589 or send an email to [email protected].
  • You can also send a letter to Building 2, Level 2, Croxley Park, WD18 8YH.
  • If your problem is not resolved, you can contact the Energy Ombudsman for a fair review.

Detailed Complaint Process

When you want to complain to Corona Energy, follow these steps. They will help you get a quick solution:

  1. Gather Information
    • Collect important papers like bills, contracts, and old emails.
    • Write down key dates and details about past contacts regarding your issue.
  2. Initial Contact
    • Call 0800 804 8589 or email [email protected].
    • Explain your problem clearly and say what you want to fix it.
    • Ask for a complaint reference number.
  3. Follow Up in Writing
    • Even if you called, send a follow-up email or letter.
    • Include your account number and the complaint reference number.
    • Summarise the issue and what you want to happen.
    • Keep copies of all your messages.
  4. Escalation Within Corona Energy
    • If your issue is not fixed, ask to move it to the next level.
    • Request to talk with a manager or supervisor.
    • Ask about Corona Energy's process for handling complaints.
  5. Keep Records
    • Write down the names of people you speak to.
    • Note the dates and times of all discussions.
    • Save all your emails and letters.
  6. Set Deadlines
    • Ask when you should expect a response.
    • Follow up if you don't hear back in the time they gave you.
  7. Consider Writing to Senior Management
    • If your issue is still not resolved, write to Corona Energy's CEO or senior managers.
    • Send your letter to their main office at: Building 2, Level 2, Croxley Park, WD18 8YH.
  8. Request a Deadlock Letter
    • If Corona Energy can't fix your complaint, ask for a 'deadlock letter.'
    • This shows you have reached a standstill.
  9. Contact the Energy Ombudsman
    • If your problem isn't solved after 8 weeks, or you get a deadlock letter, contact the Energy Ombudsman.
    • Visit www.ombudsman-services.org/energy or call 0330 440 1624.
    • The Ombudsman's decision is binding on Corona Energy, but not on you.
  10. Consider Switching Suppliers
    • If you are unhappy with Corona Energy's service, think about changing to another supplier.
    • Make sure to check your contract for cancellation details.
  • Remember to stay calm and professional during this process.
  • Keep your communication clear and focused on facts.
  • Always be specific about the solution you want.
  • Most complaints can be handled directly with the supplier.
  • However, feel free to contact the Ombudsman service if you need help.
How to Complain

FAQ's About Corona Business Energy

Yes, Corona Energy offers 100% renewable energy deals for businesses looking to improve their sustainability.

myCorona is their online account management platform where you can submit meter readings, view bills, and track your energy use.

Call 0800 804 8589 to cancel. Make sure to check your contract for any notice periods or exit fees before the end date.

They provide LED lighting, boiler sensors, and financing for energy-saving projects to help reduce consumption in various business premises.

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Page last updated on: 20/09/2024

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