BES Utilities: Best Business Energy Deals Compared

Who are BES Utilities?

BES Utilities is comprised of two entities, Business Energy Solutions Ltd and BES Commercial Electricity Ltd. With a strong presence in the local community, BES Utilities has not only become one of the largest employers on the Fylde coast but has also engaged in various sponsorships and charity initiatives. The company prides itself on being a smart choice for commercial energy, catering to businesses of all sizes, from startups with low credit scores to established corporate energy customers.

Who owns BES Utilities?

BES Utilities is under the ownership and management of Andy Pilley, a successful entrepreneur from the North West region. Pilley, who also chairs Fleetwood Town Football Club, Smart Choice Metering, and Card Saver Ltd, brings his expertise and business acumen to the energy sector. Under his leadership, BES Utilities has grown and expanded its operations, opening new offices in Manchester in 2019.

Tariffs and Products offering from BES Utilities

BES Utilities offers a range of competitive energy tariffs tailored to businesses of all sizes. Whether you're a startup, SME, or a larger corporation, BES Utilities has the right plan for your specific needs. Let's take a closer look at their electricity and gas tariffs.

What are BEZ utilities Out of Contract Rates?

Customers who acquire premises from BES Utilities or terminate their previous contract without agreeing to a new one will be placed on "deemed" or "out of contract" rates for gas and electricity. It is crucial to highlight that this applies both to new customers inheriting the premises and existing customers who have terminated their contract but haven't yet agreed to a new deal. These rates are generally among the most expensive a supplier can charge. Therefore, it is advisable to either switch suppliers or negotiate a new contract with BES Utilities as soon as possible to avoid higher costs.

If you'd like more details about changing your commercial energy provider, feel free to contact a Free Price Compare specialist at 0203 869 3116 or obtain a quote here.

How to terminate a BES Utilities gas and electricity Contract?

If you find yourself needing to cancel a fixed-term contract with BES Utilities, it's important to be aware that the process may be challenging and come with associated costs. According to BES Utilities' terms and conditions, early contract termination is only allowed under specific circumstances, such as ceasing trading at the premises, vacating the premises with prior notice and providing details of the new owner or tenant, or breach of contract by either party. Even in these cases, a termination fee may still be required.

On the other hand, customers on a deemed contract have a simpler cancellation process. By providing 28 days written notice to BES Utilities, you can cancel your connection and switch to another business energy supplier without complications.

Can I handle my bills and send meter readings through the internet?

With a BES Utilities online account, managing your business energy needs becomes effortless. The online portal allows you to access and control various aspects of your account, saving you time and providing convenience. Here's what you can do with your BES Utilities login:

• View and download invoices
• Pay bills online
• Submit meter readings
• Manage all of your business sites
• Update contact information
• Inform BES Utilities about premises relocation
• Download online forms, such as VAT declarations and Direct Debit mandates

Setting up your online account is easy. Once your energy plan is up and running, visit the BES Utilities website and click on the "Online Account" link in the top right-hand corner. Once you reach that point, you will be directed to the login page for BES Utilities. Simply scroll to the bottom of the page and select "Register Now." To register your BES Utilities online account, you will need your BES reference number and the email address associated with your account.

Accessing your BES Utilities online account is a straightforward process. Visit the supplier's website and click on "Online Account" at the top of the page. Enter your registered email address and password, then click "Login" to access the online portal. In case you forget your password or login details, simply click "Forgotten Password" at the bottom of the page and follow the instructions.

If you encounter any issues accessing your online account or have other concerns, contact BES Utilities using the information provided in the "BES Utilities Contact Number" section below.

What is the feedback of BES Utilities customers regarding their service standards?

Customer reviews play a crucial role in assessing the quality and reliability of a service provider. BES Utilities has received a significant number of reviews on consumer rating sites such as Trustpilot and Google. Let's take a closer look at the overall sentiment expressed by customers.

At the time of writing, BES Utilities has received nearly 6,000 reviews on Trustpilot, with an average rating of 4 out of 5 stars. While the majority of reviews are positive, highlighting excellent customer service, it is important to note that some negative reviews have raised concerns about incorrect invoices and billing issues. BES Utilities has responded to many of these negative reviews, showing a commitment to addressing customer concerns.

On Google, however, BES Utilities has a lower average rating of just 1.2 out of 5 stars from over 400 reviews. Many complaints on Google revolve around difficulties in cancelling contracts and high out-of-contract unit rates. It is essential to consider these aspects and weigh them against other factors when making a decision.

What Extra Services and Products are offered by BES Utilities?

In addition to their standard utility supply tariffs, BES Utilities offers several additional services to assist businesses in managing their commercial energy accounts and reducing costs. Let's explore some of these services:

Free BES Utilities Smart Metering

BES Utilities provides free smart meter installation to all electricity customers. Smart meters offer accurate and automated readings, enabling businesses to monitor and manage their energy usage effectively. With the data provided by smart meters, businesses can make informed decisions on energy consumption and potentially reduce costs.

Gas Sitework services new and upgrade options

For businesses requiring a new gas connection or an upgrade to an existing supply, BES Utilities offers gas siteworks services. Once your gas supply contract is signed, BES Utilities can handle the necessary work, including tests on existing pipework and arranging for a Gas Safe engineer to install the new meter.

Dedicated service for BES Corporate clients

BES Utilities provides a dedicated corporate client service for businesses with larger or multiple premises. This service includes access to a customer portal with data and reporting, personalized account management, advice on changing market trends, fast-tracked Change of Tenancy (COT) within one working day, and swift site registration.

The BES Fund for customers in need of financial support

The BES Fund, also referred to as the Business Energy Solutions Fund, provides assistance to BES Utilities customers who are experiencing financial challenges. This fund is designed to assist with clearing outstanding payments, on the condition that the customer agrees to promptly settle their next three monthly invoices. To apply for the BES Fund, customers must meet specific criteria, including being a current BES Utilities customer for at least 12 months and having sought advice from Business Debtline.

Fuel Mix and Environmental Impact

As part of its commitment to transparency, BES Utilities discloses its fuel mix and environmental impact. BES Utilities may have a 100% green electricity tariff available, but their regular plans heavily depend on conventional fossil fuels to generate electricity. They have, however, expressed their intention to gradually increase the share of renewable energy in their fuel mix.

Currently, natural gas accounts for 70.4% of the electricity generated by BES Utilities, followed by renewables at 10.3%, nuclear at 8%, coal at 6.2%, and other sources at 5.1%. In terms of emissions, BES Utilities produced 368g of CO2 per kWh, with 0.0006g of radioactive waste per kWh generated. These figures are higher compared to the UK average, indicating room for improvement in terms of environmental impact.

BES Utilities Contact Information

Should you have any queries or require assistance, BES Utilities offers multiple channels of communication:

• Phone: You can reach BES Utilities at 0344 5678 427. Lines are open from Monday to Friday, 8.30am to 5.30pm.
• Address: If you prefer to communicate by post, you can write to BES Utilities at the following address: BES Utilities, Parkside Stand, Fleetwood Town Football Club, Park Avenue, Fleetwood FY7 6TX.
• Online: BES Utilities maintains a presence on various social media platforms, including Facebook and LinkedIn.

BES Utilities stands out as a reliable and customer-focused commercial energy supplier. With a range of tariffs tailored to businesses of all sizes, additional services like smart metering and gas siteworks, and a commitment to supporting customers facing financial difficulties, BES Utilities strives to meet the diverse needs of businesses across the UK.

While customer reviews highlight positive experiences with their customer service, it is important to consider the concerns raised about billing issues and high out-of-contract rates. By providing an easy-to-use online account system, BES Utilities also offers convenience and efficiency to its customers. As BES Utilities continues to work towards a greener fuel mix, businesses can make informed decisions regarding their energy consumption and environmental impact.