Fuse Energy vs British Gas – Which Supplier Is Better?

Who Are Fuse Energy and British Gas?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new supplier growing in the UK energy market.
• Headquarters: Based in the UK.
• Main Services: They offer gas, electricity, renewable energy, and smart meters.
• Renewable Electricity Commitment: They use 100% renewable electricity.

Fuse Energy is a new supplier in the UK energy market. They focus on offering renewable electricity. The company provides 100% renewable energy that comes from solar panels and wind sites. Unlike other energy firms, Fuse Energy mainly operates online. They have a mobile app and use direct debit payments for billing.

British Gas

• Parent Company: Centrica
• Customer Base: Over 7 million homes
• Headquarters: Windsor, England
• Main Services: Gas, electricity, home services, smart meters, and business energy
• Renewable Electricity Commitment: A combination of standard and green tariffs

British Gas is a major energy company in the UK. It provides energy to many homes in England, Scotland, and Wales. The company offers several tariff options. These include fixed-rate tariffs and the cheapest variable tariff plans. They also invest in renewable projects and provide standard energy tariffs.

Energy Prices and Tariff Comparison

The energy price cap from Ofgem influences our energy costs. From September 2024, the cap will be £1,717 yearly for a typical household using monthly direct debit. Here is a price comparison:

Standard Variable Tariff Prices (Correct as of March 2025)

• Fuse Energy offers lower prices on electricity and gas than British Gas.
• Both companies do not charge exit fees on variable tariffs. This means it’s easy to switch from one to the other.
• The standing charges are roughly equal. British Gas has a slightly lower standing charge for electricity but a higher one for gas.

Fixed Tariffs Comparison

• Fuse Energy offers a fixed tariff that costs less and has lower exit fees than British Gas.
• British Gas has fixed deals, but their exit fees are £75 for each fuel, which is higher.

Renewable Energy and Sustainability

• Fuse Energy provides only renewable electricity. British Gas has different types of tariffs.
• Both companies back solar panels for homes that wish to create their own energy.
• British Gas puts money into nuclear energy. Fuse Energy concentrates on wind sites and solar projects.

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Customer Service and Reviews

Trustpilot ratings reveal how customers feel about customer service, billing, and the ease of making a switch.

• Fuse Energy has a higher TrustScore of 4.6 out of 5. British Gas has a score of 4.2 out of 5.
• British Gas gets more one-star reviews, with 23%, but Fuse Energy has only 6%.
• Fuse Energy primarily works online. British Gas, on the other hand, provides support over the phone.

Billing and Payment Methods

• Fuse Energy focuses on direct debit payments using their mobile app.
• British Gas offers several payment options, like credit and debit card payments.

Smart Meters and Energy Efficiency

Both suppliers provide smart meters. These meters allow customers to see their kWh usage in real time.

• British Gas offers time-of-use tariffs. These tariffs cost less when the hours are off-peak.
• Fuse Energy and British Gas both set up smart meters. These meters help people check the amount of electricity they use.

How to Submit Meter Readings

Submitting Meter Readings to Fuse Energy

1. Log in to the Fuse Energy mobile app or your online account.
2. Click on “Submit a Meter Reading” on your account dashboard.
3. Enter your latest electricity and gas meter readings.
4. Review the readings and make sure they are right.
5. Submit the readings, and your bill will get updated.

Fuse Energy wants you to use smart meters. Smart meters send your readings automatically. This can help you avoid getting estimated bills.

Submitting Meter Readings to British Gas

1. Go to the British Gas website or open the British Gas mobile app.
2. Look for “Submit a Meter Reading” in your account section.
3. Enter your gas and electricity meter readings from your meter.
4. Confirm and send your readings.
5. You will receive a confirmation, and your next energy bill will show the updated usage.

Note: If you have a British Gas smart meter, you do not need to send the readings manually. The data goes directly to the grid without any action from you.

How to Switch and Save on Energy Bills

• Compare tariffs: Use a UK energy market tool like Free Price Compare. It can help you find the cheapest variable tariff.
• Check exit fees: Fuse Energy has lower exit fees on fixed tariffs than British Gas.
• Look for renewable options: Fuse Energy offers 100% renewable electricity without any extra cost.
• Review direct debit discounts: Some suppliers give discounts for payments made through monthly direct debit.

FAQs About Fuse Energy vs British Gas

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