Utility Warehouse Reviews

4.4 Rating 54,613 Reviews

Utility Warehouse reviews

  • 15%

  • 2%

  • 3%

  • 11%

  • 69%

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What are customers saying about Utility Warehouse in their reviews?

Customers of utility warehouse often praise the convenience of bundling multiple services, such as energy, broadband, and mobile, into one bill. Many highlight the competitive pricing and the simplicity of managing everything in one place. Positive feedback often focuses on the easy switching process and helpful customer service. However, some customers have raised concerns about the clarity of their bills and occasional delays in resolving service issues. Overall, Utility Warehouse is appreciated for its comprehensive service packages and money-saving deals.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 69%
  • Great (4 stars): 11%
  • Average (3 stars): 3%
  • Poor (2 stars): 2%
  • Bad (1 star): 15%

Source: Trustpilot

Utility Warehouse Reviews: Affordable Energy and Broadband Bundles

Utility Warehouse is a well-known company in the UK. They offer not just energy but also services like broadband, mobile, and insurance. They make things simple for customers by allowing them to bundle several services into one account and one bill. This means you don’t have to worry about different providers for gas, electricity, broadband, or mobile. All of these services can be combined into one easy payment that is simple to manage.

With energy costs going up and the UK's energy price cap rising every year, finding cheap options is very important. Utility Warehouse offers good energy tariffs and broadband deals for different needs. This review will look at their services, what customers say, and how they stack up against other providers like Shell Energy.

What Energy and Broadband Deals Does Utility Warehouse Offer?

Utility Warehouse provides different energy tariffs. You can choose from fixed-rate and variable-rate options. If you are a new customer, you might want to secure a fixed price to avoid future price hikes. Or, you may like the flexibility of a variable rate. They have a plan that works for you.

Their broadband service is designed for many types of users. This includes casual web surfers and gamers who need fast speeds. Whether you are in a city or a rural area, Utility Warehouse wants to give you the best broadband connection for your postcode. They also have some of the cheapest deals for new customers. This makes it a great choice for people who want to bundle their energy and broadband services together.

As one reviewer noted: I changed to Utility Warehouse for my energy and broadband. The prices are really good. Having everything in one bill makes life much easier.

Energy and Broadband Deals Utility Warehouse Offer

How Does Utility Warehouse Compare to Other Suppliers?

Utility Warehouse provide energy and broadband services. However, Utility Warehouse has an extra benefit. They combine other services, like mobile and insurance, into their offers. If you want more than just energy, Utility Warehouse is a great choice. You can get everything you need in one place.

Most other suppliers mainly offer energy services. Customers who switch to Utility Warehouse frequently say it's easier to handle everything in one place. One customer shared: The change from was very smooth. Now, I get my energy and broadband together on one bill. Setting up the direct debit was really simple.

Is Utility Warehouse Right for You? – Customer Feedback

Most customers like how easy it is to combine services with Utility Warehouse. Households looking to lower their paperwork and make life easier find this bundled option helpful. Here’s what some customers have said:

  • "I really like managing my energy, broadband, and mobile all through one company. It has changed everything for me. My monthly bill is much easier to follow, and the price is good too."
  • "The customer service team is very quick to respond. They helped me switch from my old provider. Now, I save both time and money because I only have one bill to worry about."

Some customers in rural areas say that getting broadband installed can take longer than expected. Another common problem is understanding their billing layout. However, the customer service team usually solves these issues quickly.

Utility Warehouse Handle Payment Issues

How Does Utility Warehouse Handle Payment Issues and Emergency Credit?

If you are having money problems, Utility Warehouse can give you emergency credit. This helps you stay connected to energy and broadband services. It is especially useful for customers with prepayment meters or those who find it hard to pay their monthly bill. You can also use their online account portal to easily update payment details or set up a flexible payment plan. This can help you manage bills when times are tough.

A customer shared: I had a hard month. Utility Warehouse helped me create a payment plan that is easy for my budget. They were kind and kept my services on without stopping.

Is Utility Warehouse Broadband Good for Gamers?

For gamers, a fast and reliable internet connection is very important, and Utility Warehouse provides that. Many customers have praised their broadband service. It allows for smooth online gaming, even when several devices are connected.

One gamer mentioned: I changed to Utility Warehouse for my broadband, and I’m really happy with it. The speed is great. I have not had any lag issues, and this is very important for gaming.

What Are the Pros and Cons of Utility Warehouse?

Pros:

  • Bundled Services: You can join energy, broadband, mobile, and even insurance in one account. This makes it easier to manage your bills.
  • Competitive Pricing: Utility Warehouse gives some of the cheapest deals, especially for new customers who bundle services.
  • Green Energy Options: You can choose renewable energy sources. This helps cut down carbon emissions and supports a greener planet.
  • Customer Support: Their customer service is known for being responsive, especially when handling billing issues or setting up emergency credit.

Cons:

  • Broadband in Rural Areas: People living in remote areas might have to wait longer for broadband installation.
  • Price Fluctuations: Utility Warehouse, like other energy companies, changes its prices based on the energy price cap.

How Can Utility Warehouse Help You Save Money?

Utility Warehouse helps customers combine services. This makes it easier to manage bills and can save money over time. They provide fixed-rate energy tariffs. These tariffs protect you from price increases when the energy price cap goes up. For new customers, the company usually has incentives and discounts. This helps you to choose a budget-friendly plan.

Utility Warehouse wants to provide green energy. This helps customers lower their carbon footprint and choose more sustainable options. Their focus on renewable energy and ease of use makes Utility Warehouse a great choice for homes in the UK.

Utility Warehouse Help You Save Money

FAQs About Utility Warehouse

Yes, they have green energy options. These options help cut down your carbon footprint. They also lower greenhouse gas emissions.

Setting up a direct debit is simple using their online portal. Once you enter your payment details, managing your bills becomes easy.

Yes, customers in remote locations may have delays in getting their broadband installed.

The energy price cap protects Utility Warehouse customers. It keeps their rates on standard plans from being too high. In addition, there are fixed-rate tariffs for extra security.

Rated 4.4/5 on See all 54,000+ reviews
Verified Buyer
Manda Shepherd

“I’ve been with Utility Warehouse for over 3 years, and the service has been fantastic. The ability to bundle energy, broadband, and mobile into one easy bill makes managing everything effortless. Their customer service is responsive and helpful. Highly recommend if you’re looking for convenience and decent prices.“

Verified Buyer
Rachel

“I switched to Utility Warehouse for the multi-service discount, and it’s been a great decision. The process was smooth, and I now have my energy, phone, and broadband all under one roof. However, I did find the initial billing process a bit confusing, but their customer service sorted it out quickly.“

Verified Buyer
Soyful Ali

“I like Utility Warehouse for the cost savings on my energy and broadband, but I did have an issue with a delay when setting up my mobile service. The customer service team was friendly but took longer than expected to resolve my issue. Overall, I’m satisfied, but they could improve the speed of their response.“

Verified Buyer
Zaneta qureshi

“The price is competitive, and I like the fact that I can get everything – energy, broadband, and mobile – from one provider. Their app could use some improvements, but the service itself is solid, and I’ve never had any major issues.“

Verified Buyer
Charlotte

“I found Utility Warehouse’s customer service to be fantastic. I was worried about switching all my services at once, but they made the process simple and stress-free. It’s a great way to manage energy, broadband, and mobile in one go, and the savings have been noticeable.“

Correct as of 26/09/2024

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Page last updated on: 02/10/2024

Page reviewed by: Andrea Troy

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