E Gas and Electricity Reviews

What are customers saying about E Gas and Electricity in their reviews?

Customers like E Gas and Electricity for its simple pricing and good rates. Many reviews mention that the company keeps things easy, especially for people who just want basic energy services with no confusing terms. Customers also enjoy the clear bills and find it easy to manage their accounts online.

Breakdown of Customer Ratings (2024)

Excellent (5 stars): 81%
Great (4 stars): 4%
Average (3 stars): 1%
Poor (2 stars): 1%
Bad (1 star): 13%

Source: Trustpilot

Who Are E Gas and Electricity and Why Should You Consider Them?

E Gas and Electricity is an energy provider in the UK. They are known for their simple and affordable energy solutions for homes and businesses. They make it easy for people to understand their plans. This makes them a great choice for anyone seeking a straightforward energy service.

This review will look at E Gas and Electricity’s tariff options, customer service, and pricing compared to your current deal. If you want to change your energy supplier or see how they compare to others, this guide will give you the key facts. You'll read about customer experiences with billing and support, so you can make a smart choice.

Choosing a power supplier is an important choice for any home. Many things affect your decision, such as energy prices and customer service. E Gas and Electricity is a UK-based provider that offers gas and electricity services. They focus on being affordable and sustainable. But how do they compare to other energy suppliers? In this review, we will look at their prices, services, and what customers are saying. This will help you see if they meet your energy needs. We will also explain important terms, like dual fuel and energy price cap, so you can feel good about your choice.

Company Background

E Gas and Electricity focuses on being affordable and using renewable energy. They want to make it easy for customers to switch to their services. Since they started, they have built a good name for themselves. They are known for caring about sustainability and for having clear prices. With a focus on renewable sources, they provide a straightforward solution for energy needs.

E Gas and Electricity does more than just supply electricity and gas. They work hard to fight energy poverty and ensure that everyone can access energy. If you are looking for a new energy supplier, especially one that pays attention to green energy, E Gas and Electricity is a great choice.

What Services Does E Gas and Electricity Offer?

E Gas and Electricity has different energy plans. These include fixed-rate plans, variable plans, and prepayment meters. They provide services in England, Scotland, and Wales. Also, they offer gas and electricity services. Customers can choose dual fuel deals. This means they can get both services on one bill. It is a good choice for those who want to handle both energy sources in one account.

Fixed-Rate Tariffs

A fixed-rate tariff with E Gas and Electricity lets you set your rates for a set time, usually 12 or 24 months. This option is great for you if you want to shield yourself from rising energy prices. By locking in your rate, your energy bills will stay the same, even if market prices rise. Many households, especially those using more than the average household, saw this happen in 2022 and 2023 when the energy price cap was changed several times due to global energy crises.

Variable Tariffs

A standard variable tariff is different from a fixed-rate tariff. With this option, your rates can change based on the market. If energy prices go down, you could save money. But if prices rise, you might pay more. This option is good for people who want flexibility and can handle market ups and downs. Just keep in mind that Ofgem, the UK’s energy regulator, has set a price cap on these rates. This is to help protect customers from very high bills.

Prepayment Meters

Prepayment meters allow you to pay for your energy upfront. This is a "pay-as-you-go" plan. It is great for people who want to manage their energy usage and costs. You can add money to your balance using the E Gas and Electricity app or by visiting PayPoint locations. This option is also helpful for landlords. It helps tenants monitor how much energy they are using. This way, they can avoid surprise high energy bills.

E Gas and Electricity Pricing: How Competitive Are They?

E Gas and Electricity has good pricing options with several different tariffs. Their fixed-rate tariff gives you a set price, so you know what to expect. On the other hand, their variable tariff may attract people who want to take advantage of falling market prices. Plus, their **dual fuel tariff deal** can help you save money compared to getting gas and electricity from different suppliers.

For most homes, energy costs matter a lot. With dual fuel plans, you usually get simpler bills and can save money compared to having different suppliers. E Gas and Electricity provides good rates for gas and electricity. This helps keep your bills in check, whether you are heating your home in December or using modern appliances like air fryers.

Customer Experience with E Gas and Electricity

The customer experience with E Gas and Electricity supply is usually good. Many customers say they appreciate how open they are and how easy it is to change suppliers. When people want to switch from their current supplier, they often mention the simple process. E Gas and Electricity makes the change quick. They handle everything, from the final bill to making sure that service does not get interrupted. A major feature of their service is the Energy Switch Guarantee. This means you won’t lose energy while you switch.

Positive Customer Reviews

Customers often mention how easy it is to switch to E Gas and Electricity. They appreciate the fair prices and the focus on renewable sources of energy. Here are some comments from customers:

Switching to E Gas and Electricity was easy. Their team took care of moving from my current supplier without any problems. I like that my energy now comes from renewable sources. The prices are clear and easy to understand.

Their dual fuel deal helped me save a lot. I used to get separate bills for gas and electricity. Now, I manage everything with one plan. This has made my life simpler and my energy bills are lower.

Negative Customer Reviews

Many people feel happy overall. However, some customers are concerned about how fast customer service responds. They have also faced problems when setting up their smart meters.

I had a problem with my smart meter. It was not showing my usage right. It took more time than I thought to fix it. But once it was fixed, everything worked well.

E Gas and Electricity's Green Energy Commitment

For people worried about their carbon footprint, E Gas and Electricity is a good choice. They get their electricity from 100% renewable sources. This includes wind farms, solar panels, and hydroelectric power. They also have a smart export guarantee (SEG). This lets customers who create their own electricity with solar panels sell extra energy back to the grid. This is especially helpful for homes wanting to invest in renewable energy and make their homes sustainable.

Switching to E Gas and Electricity: A Step-by-Step Guide

Switching to E Gas and Electricity is simple. Whether you are moving into a new home or want a new supplier, the company makes this easy. Here’s how it works:

Energy Comparison: Use a tool to check the latest deals in your postcode.
Select a Tariff: Pick a fixed-rate, variable, or prepayment plan that fits your home’s needs.
Submit Details: Share your current energy usage, including your final bill from your old supplier.
Switch Guarantee: E Gas and Electricity takes care of the switch, so you won’t lose energy while changing.

The whole process usually takes up to 21 days. Thanks to the Energy Switch Guarantee, customers feel secure. Their service will keep running without any breaks.

Smart Meters and Technology Integration

E Gas and Electricity can install smart meters for you. This helps you see how much energy you use and can lower your bills. The smart meter will send your usage data straight to the supplier. You won't need to send meter readings by yourself anymore. Their app lets you track your usage, check your unit rate, and make sure you have the best energy deal for your home.

E Gas and Electricity for Business Customers

E Gas and Electricity does not only help home users; they also create special plans for businesses. Business customers enjoy custom dual fuel pricing and adaptable contracts. This way, they can get the best value based on how much energy they use.

Comparison: E Gas and Electricity vs. Other Energy Suppliers

E Gas and Electricity is a great choice when you compare it to different suppliers like Octopus Energy or Bulb. They have competitive prices and make switching easy. They also care about renewable energy. Many other providers might have lower starting rates, but these often come with higher fees or are linked to fossil fuels. E Gas and Electricity has clear pricing, does not charge an exit fee on most plans, and focuses on renewable sources. This makes them a strong option for customers.

Customer Support and Satisfaction

Customer support for energy suppliers can be hit or miss, and E Gas and Electricity is similar. Many customers feel good about their service. However, some have noticed that replies can be slow during busy times. Once customers do get in touch, the team is usually helpful.

FAQs About E Gas and Electricity

Yes, they have plans just for customers with prepayment meters. You can add money to your account using their app or at PayPoint places.

The energy price cap is set by Ofgem. It limits what suppliers can charge customers with standard variable tariffs. This cap helps keep consumers safe from high charges.

Yes, they offer SEG. This lets customers sell the extra energy they make from solar panels back to the grid.

Yes, smart meters are here for customers. They let you see energy usage in real-time. This helps you manage your bills better.

E Gas and Electricity can help you move your service to a new home or switch from your current supplier.

E Gas and Electricity Reviews