OVO Energy Reviews

4.5 Rating 179,000 Reviews

OVO Energy reviews

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  • 12%

  • 4%

  • 13%

  • 69%

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What Are Customers Saying About Ovo Energy in Their Reviews?

Customers are praising Ovo Energy for its commitment to sustainability and use of renewable energy sources. Many reviews highlight the transparency in billing and the ease of managing accounts through their intuitive online platform and app. Customers appreciate the straightforward communication from the company, with efficient handling of queries and a helpful customer service team. Ovo's competitive tariffs, along with their focus on reducing carbon emissions, are frequently cited as major advantages by satisfied customers.

Breakdown of Customer Ratings (2024)

  • Excellent (5 stars): 69%
  • Great (4 stars): 13%
  • Average (3 stars): 4%
  • Poor (2 stars): 12%
  • Bad (1 star): 2%

Source: Trustpilot

Ovo Energy: A Leader in Green Energy and Customer Support

If you want an energy supplier that is reliable and cares about the planet, Ovo Energy is a great choice in 2024. They can help if you are worried about high energy prices, need flexible plans, or want to lower your carbon footprint. Ovo Energy provides complete solutions for homes and businesses. In this article, we will look at Ovo's focus on sustainability, its customer service, and how they adjust to changes in the energy market.

Green Energy and Customer Support

What Sets Ovo Energy Apart in 2024?

As of September 2024, Ovo Energy remains a top choice among energy providers. They care about green energy and have friendly policies for customers. Their technology is modern and helps many UK households. Ovo offers fixed tariffs and smart meter services. Their smart ideas help people manage their energy use better.

Ovo stands out because it can easily change to meet your needs. If you are managing your electricity meter or coping with changes in energy prices, Ovo is there to help. They offer tools and support to make these challenges easier. Their digital tools, like the Ovo App, let you track your energy use in real-time. Also, programs like the Power Move scheme give you money-saving options to lower fuel costs during busy hours.

How Has Ovo Energy Tackled the Energy Price Cap?

The UK has a price cap on energy. This cap helps limit what energy suppliers can charge per kilowatt (kwh) of energy. Customers and energy companies both care about this issue. To address this, Ovo Energy has worked hard. They aim to keep their prices low while also supporting renewable generators. When fuel costs and energy prices went high in recent years, many customers found relief thanks to Ovo's efforts. They have taken steps like freezing prices and reducing direct debits for people in need. This shows that Ovo Energy is trying to help with money problems.

Ovo helps eligible customers with the Winter Fuel Payment program. This government scheme gives extra money during cold months. It helps households manage higher bills from using more energy. By being a part of these programs, Ovo shows it cares about both sustainability and affordability.

Prepayment and Smart Meter Customers

How Does Ovo Help Prepayment and Smart Meter Customers?

Customers with prepayment meters, have specific issues with managing energy costs. Ovo Energy provides custom solutions for them. They offer prepayment tariffs that are flexible and clear. Customers can add money to their accounts using the Ovo App or at nearby stores. Ovo Energy has also made prepayment meters work with its renewable energy tariffs. This way, customers using this payment method can enjoy green energy too.

For people using smart meters, Ovo has even more benefits. Smart meters let customers see their meter readings right away. This helps them avoid overpaying and get better billing. With this feature, customers can keep an eye on their energy use. It makes it simpler to cut down on fuel costs by spotting times when they use more energy.

What Is the Current Situation with Ovo Energy's Fixed Tariffs?

Many customers feel safe with fixed tariffs because they offer stability in a changing energy market. Ovo Energy has several fixed tariff options. This lets customers set a price for a specific time, usually one or two years. These tariffs are very popular right now due to swinging energy prices and unstable economic conditions.

Fixed tariffs are a good choice for tenants because they make budgeting simple. When renters have a tenancy agreement, they usually want stable prices. Ovo’s fixed tariffs help by making sure energy bills do not suddenly go up during their contract period. This helps tenants handle their finances better and escape the surprise of higher bills during busy seasons.

How Does Ovo Compare to Other Energy Providers?

Ovo Energy stands out because it really cares about being green and treating customers well. Compared to other companies, Ovo often gets high marks from customers. On Trustpilot, Ovo holds a solid rating of 4.5 out of 5. Customers like how simple the Ovo App is. They appreciate being able to give monthly meter readings easily. They also feel that the customer service team is helpful and attentive.

Some customers have talked about problems before with the smart meter installation, especially in older homes. Ovo’s customer service quickly dealt with these issues. Now, many customers say they have had smooth experiences.

Can Ovo Help Business Customers Reduce Their Energy Bills?

Ovo is well-known for helping home customers, but they also offer energy solutions for businesses. They work with renewable generators to help companies reach their sustainability goals and keep their costs down. Business clients can also gain from Ovo’s advice on energy efficiency. This ensures they use renewable energy options wisely.

Ovo provides boiler cover for companies that need extra help. This service is part of their package and helps keep heating systems running well all year. With boiler cover and fixed tariffs, Ovo is a great option for businesses that want to control their energy use and lower their impact on the environment.

Business Customers Reduce Energy Bills

How Does Ovo’s Sustainability Compare to Other Providers?

Ovo Energy leads the way in sustainability among UK energy suppliers. Other companies like Scottish Power and Eon Next have also worked on renewable energy. However, Ovo’s Path to Zero programme is very ambitious. This programme started in January 2023. Its goal is to help households lower their carbon footprint and energy costs. It does this by improving energy efficiency and using more renewable energy.

Ovo really cares about renewable energy. They show this by using Power Purchase Agreements (PPAs) and REGO certificates. These tools make sure that the energy customers receive comes from renewable sources. This includes energy from wind, solar, and hydroelectric power.

Ovo invests in smart technology that makes them different from other suppliers. They bring new ideas like vehicle-to-grid (V2G) technology. This allows electric vehicle owners to sell the energy they have stored back to the grid. This helps make the energy system more flexible and sustainable.

What Are Ovo’s Plans for Supporting Vulnerable Customers?

Ovo Energy has done a great job in helping customers who are in need. They created a £50 million Customer Support Package to help during the energy crisis. This program really helps those who are vulnerable. It includes support like payment holidays, reduced direct debit options, and free products such as electric throws.

Ovo has teamed up with groups like Citizens Advice and the Energy Ombudsman. This helps make sure customers are treated fairly and get the help they need. In June 2023, the Energy Ombudsman praised Ovo for handling customer issues quickly and well.

Ovo Energy Customers Expect in the Future

What Can Ovo Energy Customers Expect in the Future?

Ovo is dedicated to being sustainable and innovative. The company keeps exploring new technologies and creating ideas that help customers. They aim to become a net-zero energy supplier by 2030. Customers can look forward to more plans that lower carbon emissions and encourage clean energy.

Ovo will likely keep making smart technologies. They will focus on energy storage and home automation. This includes better smart meter systems and new products that help save energy. Ovo is set to stay a leader in the UK energy market.

FAQ’s About Ovo Energy

OVO Energy provides 100% renewable electricity as standard on all of its energy plans. The company sources electricity from wind, solar, and hydro power, making it a great choice for environmentally-conscious customers looking to reduce their carbon footprint.

Yes, OVO Energy offers smart meters to all customers. Smart meters allow you to track your energy usage in real-time, eliminate estimated bills, and top up if you’re on a prepayment meter. You can request a smart meter installation through your online account.

OVO Energy encourages customers to pay via Direct Debit for convenience and to ensure accurate monthly billing. However, you can also make one-off payments online through your account or via the OVO Energy app using debit or credit cards.

Yes, OVO Energy offers support schemes such as the Warm Home Discount, energy-saving advice, and priority services for elderly, disabled, or vulnerable customers. They also offer repayment plans and support if you’re struggling to pay your bills.

You can contact OVO Energy’s customer service team via their website’s live chat feature, by calling their customer service phone line, or through the OVO Energy mobile app. Additionally, they provide help through social media channels like Twitter and Facebook.

Rated 4.5/5 on See all 200,000+ reviews
Verified Buyer
Manda Shepherd

“Ovo Energy has been a great supplier for me. I’ve been with them for over two years now, and their customer service is outstanding. Every time I’ve had a query, they’ve resolved it quickly and efficiently. I particularly love their mobile app, which makes it so easy to submit meter readings and track my energy usage. Highly recommended! “

Verified Buyer
Rachel

“I recently had an issue with my smart meter, and I was dreading the process of getting it fixed. However, Ovo surprised me with their fantastic service. An engineer was sent out within 48 hours and sorted out the problem. The customer service team was really helpful, explaining the process and keeping me updated. I’m very happy with how they handled the situation.“

Verified Buyer
Soyful Ali

“The best thing about Ovo Energy is their commitment to renewable energy. I switched to them a year ago because I wanted to support a greener energy provider. Since then, I’ve had no complaints. Their prices are fair, and I feel good knowing I’m doing my part to help the environment. Plus, their customer service is really responsive when I’ve had any questions.“

Verified Buyer
Zaneta qureshi

“I’ve been with Ovo Energy for a while, and their service has been excellent. I love how transparent their bills are—no hidden fees or confusing charges. They also helped me adjust my direct debit after I realised I was overpaying. They refunded the credit balance in my account without any hassle. Definitely a company I’d recommend!“

Verified Buyer
Charlotte

“Had a problem with my billing recently, but the customer service team at Ovo sorted it out in no time. They explained the issue clearly and helped me get back on track. I appreciate how they took the time to follow up with me after the issue was resolved. Overall, very happy with their service.“

Verified Buyer
Ivan

“I switched to Ovo because they offered competitive rates and were focused on renewable energy. Their app is super user-friendly, and I can easily check my usage and make payments without any trouble. It’s also great that they reward customers for using less energy. No complaints from me so far!“

Verified Buyer
Jasper Tate boy

“Ovo Energy has been great at keeping me informed about my energy usage. Their app sends regular updates and helps me stay on top of my bills. I’ve had a couple of interactions with their customer support team, and they were always friendly and professional. I’ve recommended Ovo to my family and friends.“

Correct as of 26/09/2024

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Page last updated on: 30/09/2024

Page reviewed by: Andrea Troy

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