Citizens Advice ranks UK’s worst and best energy suppliers

October 10th, 2019
Citizens

UK energy suppliers hold an important position for every household. As they are the reason behind inflating or deflating household budgets, the gas and electricity suppliers are always under scrutiny. Even the government keeps an eye on the UK energy suppliers as they form the basis of a household budget. There are many energy price comparison techniques to help households get cheap energy deals.

The gas and electricity suppliers are compared based on their services, prices, fuel mixes and scale of customer base. There are many energy comparison providers but Citizens Advice is considered an authentic and transparent resource to find the worst and best energy suppliers in the UK. A nexus of 316 independent charities, Citizens Advice aims at assisting Britons with issues related to consumerism. It has listed the top and worst energy suppliers in UK.

Citizens Advice compare energy suppliers based on the following criteria:

  • Complaint resolution – how the UK energy supplier responds and solves the customer’s complains

  • Approachability – customer’s rating of the service of the gas and electricity provider

  • Ease of understanding the bill – Whether it is easy to understand the bill drafted by the UK energy supplier

  • Provision of switch guarantee – Whether the suppliers allows its customers to switch within 21 days or not

Let us glance through the rating of the Citizens Advice. The best gas and electricity provider title went to SSE which scored 4.5 out of 5 stars. Ecotricity occupied a close second position with 4.4 stars and First Utility jumped from 2.9 stars to 4.1 stars.

Economy Energy was ranked the lowest with 2.2 stars, a big fall from 3.85 stars in the previous quarter.

Supplier

Star rating January to March 2017

Star rating April to June 2017

SSE

4.4

4.5

Ecotricity

4.4

4.4

First Utility

2.9

4.1

EDF Energy

3.75

4

Utility Warehouse

3.4

3.9

Flow Energy

3.9

3.85

Spark Energy

2.3

3.7

British Gas

3.7

3.7

Ovo Energy

3.1

3.7

E.ON

3.15

3.65

Utilita

3.14

3.25

Npower

3

3.25

E (Gas and Electricity)

4.1

3.25

Scottish Power

3.15

3.1

Green Star Energy

2.85

3.1

Co-operative Energy

2.6

2.95

Extra Energy

2.05

2.55

Economy Energy

3.85

2.2

Source: Citizens Advice

According to the above table, there is a shift in the efficiency of the gas and electricity providers. We have also witnessed energy price rises and thus, it is our right and duty to switch energy supplier. It will not only help us get cheaper energy bills but also helps create an effective competition in the energy market. Customers need to shop around and compare energy prices to ensure they switch to the best energy supplier.

If energy price comparison is a tedious task then choose the transparent and reliable energy price comparison services of FreePriceCompare. We compare all UK energy suppliers and suggest the cheapest energy quotes online. Our team can resolve all your switching queries and assist you to get the cheapest energy provider UK. To know more about our services, connect to us at https://freepricecompare.com/home-energy/ or call our team on 02034757476.

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