Home Energy News

The Economy 7 times are the seven cheaper overnight hours on an Economy 7 electricity tariff, but there is no single national window. Your exact off-peak hours depend on your region, your Distribution Network Operator (DNO) and your meter, so two homes a few miles apart can have different night rate times. Most windows fall […]

Switching energy supplier in the UK means moving your gas, electricity or both to a new supplier, usually to get a cheaper tariff or better service. You can do it online in minutes, your physical supply does not change, and your new supplier handles the move for you. Ofgem rules require the switch to complete […]

Affect energy complaints follow the same regulated process as any UK domestic energy supplier: you complain to the supplier first, and if it is not resolved within 8 weeks (or you reach deadlock sooner) you can escalate free of charge to the Energy Ombudsman. Affect Energy is part of Octopus Energy, so its complaints are […]

An Affect Energy complaint is now handled through Octopus Energy, because Octopus bought Affect Energy in August 2018 and moved its 22,000 customers onto Octopus systems. If your bill still shows “Affect Energy Ltd”, you complain through the Octopus service operation that runs the account, and you keep the same legal protections as any other […]

Cahill Renewables solar panel and heat pump systems are domestic renewable installations offered by a Colchester-based installer covering Essex, Kent and the wider South East, combining solar PV to cut daytime electricity costs with an air source heat pump to replace a gas boiler. For a bill-conscious household on a standard variable tariff, pairing the […]

Affect Energy has no complaint department. Affect Energy is a UK gas and electricity brand supplied by Octopus Energy, run from Shoreham-by-Sea in West Sussex, so any complaint about your Affect account is handled in the UK under UK energy rules.  If you have a billing dispute, a switching problem or poor service, you follow […]