Home Energy News

Understanding your energy bill starts with three things: the standing charge you pay every day, the unit rate you pay per kilowatt hour (kWh), and whether the reading behind it is actual or estimated. Once you can read those, the rest of the page (your tariff name, meter numbers and account balance) falls into place […]

Solar panel installation is the process of fitting a roof-mounted photovoltaic (PV) system that turns daylight into electricity for your home, and for a typical 4kW system it costs several thousand pounds, with prices varying by installer, roof complexity and system specification. For a household on a standard variable tariff sitting above the price cap […]

The Economy 7 times are the seven cheaper overnight hours on an Economy 7 electricity tariff, but there is no single national window. Your exact off-peak hours depend on your region, your Distribution Network Operator (DNO) and your meter, so two homes a few miles apart can have different night rate times. Most windows fall […]

Switching energy supplier in the UK means moving your gas, electricity or both to a new supplier, usually to get a cheaper tariff or better service. You can do it online in minutes, your physical supply does not change, and your new supplier handles the move for you. Ofgem rules require the switch to complete […]

Affect energy complaints follow the same regulated process as any UK domestic energy supplier: you complain to the supplier first, and if it is not resolved within 8 weeks (or you reach deadlock sooner) you can escalate free of charge to the Energy Ombudsman. Affect Energy is part of Octopus Energy, so its complaints are […]

An Affect Energy complaint is now handled through Octopus Energy, because Octopus bought Affect Energy in August 2018 and moved its 22,000 customers onto Octopus systems. If your bill still shows “Affect Energy Ltd”, you complain through the Octopus service operation that runs the account, and you keep the same legal protections as any other […]