Birmingham based Tonik Energy was founded in 2016 to provide cheaper and greener energy to UK households. Tonik Energy uses hi-tech smart meters and appliances and according to their website, their main goal is to cut energy bills by at least 50% by the end of 2022.
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Since the inception of Tonik Energy they have offered 100% renewable electricity and 10% green gas to offset its UK based customers’ carbon footprints.
Tariff Name | Tariff type | Cancellation fee | Annual Avg cost | |
Tonik – Green Power (1 Year) v7 + Free Boiler Service | Fixed Tariff | £60.00 | £804.71 | Compare now |
Tonik – Green Power (1 Year) v6 + Free Boiler Service | Fixed Tariff | £60.00 | £796.87 | Compare now |
Tonik – Green Power (1 Year) v4 | Fixed Tariff | £60.00 | £801.22 | Compare now |
Tonik – Green Power (1 Year) v3 | Fixed Tariff | £60.00 | £837.87 | Compare now |
Energy Source | 2019 | 2018 | 2017 |
Coal | 0% | 0% | 0% |
Gas | 0% | 0% | 0% |
Nuclear | 0% | 0% | 0% |
Renewable | 100% | 100% | 100% |
Other | 0% | 0% | 0% |
CO2 Emission | 00 g/kWh | 00 g/kWh | 00 g/kWh |
Nuclear Waste | 0.00000 g/kWh | 0.00000 g/kWh | 0.00000 g/kWh |
Price changes in 2019
In February 2019, Tonik Energy announced a price hike for its customers with standard variable tariffs by 14% which came into effect on 01/04/2019 which was based on OFGEM energy price cap increase.
Price changes in 2018
Price increase by 10.8% – July 2018, Tonik Energy announced price increase by 10.8% for standard variable energy plans which was effective from 08/2018.
Reporting period in Q/Y | Q4 2019 | Q3 2019 | Q2 2019 | Q1 2019 | Q4 2018 |
Total complaints received | 2364 | 1548 | 1067 | 805 | 563 |
Received per 100k customer accounts | 903 | 619 | 551 | 426 | 315 |
Total Complaints resolved | 2493 | 1486 | 1094 | 770 | 438 |
Resolved per 100k customer accounts | 953 | 594 | 565 | 407 | 245 |
Resolved within 48 hours | 64% | 39% | 30% | 23% | 16% |
Resolved within 8 weeks | 92% | 85% | 77% | 70% | 71% |
Customer Service – 27%
Billing & Meter Reading issues – 26%
Payment issues – 13%
Switching issues – 12%
Pricing – 4%
Contact number: 0333 344 2686
Email: [email protected]
Write a letter: Tonik Energy 5th floor Lombard House Great Charles Street Birmingham B3 3LP
Contact number: 0330 440 1624
Website: http://www.ombudsman-services.org/
Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS
Contact number: 0808 223 1133
Website: http://www.citizensadvice.org.uk/consumer/energy/energy-supply/
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