Know Your Energy Supplier: Tonik Energy

July 1st, 2020
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Compare Tonik energy prices and save up to £318*

Birmingham based Tonik Energy was founded in 2016 to provide cheaper and greener energy to UK households. Tonik Energy uses hi-tech smart meters and appliances and according to their website, their main goal is to cut energy bills by at least 50% by the end of 2022.

Tonik Energy customer service rating

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Since the inception of Tonik Energy they have offered 100% renewable electricity and 10% green gas to offset its UK based customers’ carbon footprints.

Tonik Energy tariffs and prices

Tariff NameTariff typeCancellation feeAnnual Avg cost 
Tonik – Green Power (1 Year) v7 + Free Boiler ServiceFixed Tariff£60.00£804.71 Compare now
Tonik – Green Power (1 Year) v6 + Free Boiler ServiceFixed Tariff£60.00£796.87 Compare now
Tonik – Green Power (1 Year) v4Fixed Tariff£60.00£801.22 Compare now
Tonik – Green Power (1 Year) v3Fixed Tariff£60.00£837.87 Compare now

Tonik Energy fuel mix and UK average fuel mix

Tonik Energy historical Fuel Mix

Energy Source201920182017
Coal0%0%0%
Gas0%0%0%
Nuclear0%0%0%
Renewable100%100%100%
Other0%0%0%
CO2 Emission00 g/kWh00 g/kWh00 g/kWh
Nuclear Waste0.00000 g/kWh0.00000 g/kWh0.00000 g/kWh

Tonik Energy price increases and decreases

Price changes in 2019

In February 2019, Tonik Energy announced a price hike for its customers with standard variable tariffs by 14% which came into effect on 01/04/2019 which was based on OFGEM energy price cap increase.

Price changes in 2018

Price increase by 10.8% – July 2018, Tonik Energy announced price increase by 10.8% for standard variable energy plans which was effective from 08/2018.

What type of energy tariffs offered by Tonik Energy for the UK households?

  • Variable energy tariff – Tonik Energy can change your daily standing charge (usually 0p to 30p per day) and price per kWh (unit rate) whenever they wish to change it.
  • Fixed rate tariff – Once agreed prices with Tonik Energy, price per kWh and daily standing charge will remain fixed.
  • Pay As You Go (PAYG meter) – Pay for your energy in advance by using an energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores or by using Tonik Energy mobile app.
  • Dual fuel energy tariff – It means Tonik Energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare Tonik Energy price?

  • Fixed term contract – 12 months and 24 months
  • Account management – view your energy bills online
  • Direct debit payment – monthly DD only
  • Termination fees – no contract termination fees
  • Green energy – 100% renewable electricity
  • Tariff type – Dual fuel energy and electricity only options
  • Reward – 3% interest paid on credit balances
  • Warm home discount – don’t offer warm home discount

Complaint handling and customer service

Reporting period in Q/YQ4 2019Q3 2019Q2 2019Q1 2019Q4 2018
Total complaints received236415481067805563
Received per 100k customer accounts903619551426315
Total Complaints resolved249314861094770438
Resolved per 100k customer accounts953594565407245
Resolved within 48 hours64%39%30%23%16%
Resolved within 8 weeks92%85%77%70%71%

Top 5 complaint reasons in percentages

Customer Service – 27%

Billing & Meter Reading issues – 26%

Payment issues – 13%

Switching issues – 12%

Pricing – 4%

Get in touch with Tonik Energy

Contact number: 0333 344 2686

Email: [email protected]

Write a letter: Tonik Energy 5th floor Lombard House Great Charles Street Birmingham B3 3LP

Energy Ombudsman

Contact number: 0330 440 1624

Website: http://www.ombudsman-services.org/

Write a letter: 3300 Daresbury Park, Daresbury Warrington WA4 4HS

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