Know Your Energy Supplier: Bristol Energy

July 1st, 2020
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One of the newly formed companies, Bristol Energy supplies gas and electricity to the domestic sector of the British energy market. It has been the latest entrant and was formed in 2016. It is described as the company that gives extra relevance to the social side of the society and was founded by Bristol city council, who are still the shareholders of the company. For this reason, the social benefits are focused on Bristol but the tariffs are charged across the United Kingdom.

Bristol Energy’s focus on social awareness is proven by the fact it supports renewable energy generation by reinvesting their profits into this scheme. It also wants to eradicate the issue of fuel poverty. The company claims that this intention will work in favour of the communities living in Bristol.

Bristol energy wants to offer efficient power by generating gas and electricity through low carbon emission. This way, it supports a greener country that is high on gas and electricity supply.

Bristol energy customer service rating

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Latest Energy tariffs by Bristol Energy

Tariff NameTariff typeCancellation feeAnnual Avg cost 
Bristol Energy Limited – BE Simply GreenFixed TariffNA£884.33 Compare now
Bristol Energy Limited – BE Super GreenFixed TariffNA£933.87 Compare now
Bristol Energy Limited – BE Simply GreenFixed TariffNA £873.80 Compare now
Bristol Energy Limited – BE Simply Green Issue 2Fixed TariffNA£920.75 Compare now

Bristol Energy Fuel Mix vs UK energy fuel mix

Bristol Energy historical Fuel Mix

Energy Source201920182017
Coal0.0%6%11%
Gas0.0%31%35%
Nuclear0.0%10%9%
Renewable100%51%41%
Other0.0%2%4%
CO2 Emission000 g/kWh180 g/kWh250 g/kWh
Nuclear Waste0.00000 g/kWh0.00070 g/kWh0.00063 g/kWh

Bristol Energy price increases and decreases

Price increase in February 2019 – price increase by 9% for standard variable customers which was announced after OFGEM price cap increase.

Price increase in 2018 – price increase on average by 12.6% was announced by Bristol Energy in August 2018 for standard variable rate customers for gas and electricity supply which came into effect on 08/09/2018.

What type of energy tariffs offered by Bristol Energy for the UK households?

  • Variable energy tariff – Bristol energy can change your energy prices when they prefer.
  • Fixed rate tariff – Energy prices (standing charge and unit rate) will remain fixed for the agreed length of contract.
  • Bristol energy pre-payment meter – Also known as top up energy meter tariff meaning, you pay for your energy before you use it by topping up with a key or a card which is provided by Bristol energy.
  • Dual fuel tariff – Bristol energy supplying for gas and electricity and you get one energy bill.

Complaint handling and customer service

Reporting period in Q/YQ2 2019Q1 2019Q4 2018Q3 2018Q2 2018
Total complaints received28693744315728882673
Received per 100k customer accounts16952261209821012069
Total Complaints resolved28663745318228862668
Resolved per 100k customer accounts16952261211421002065
Resolved within 48 hours93.7%94%93%91%90.04%
Resolved within 8 weeks99.89%99%99%99%99%

Top 5 complaint reasons in percentages (Q2 2019)

Direct debit review– 8.5%

Energy consumption – 5.7%

Agent error – 3.6%

Billing cycle – 3.6%

Estimated reading – 3.1%

How to contact Bristol Energy?

Business energy from Bristol Energy

Bristol energy supplies commercial gas and electricity to the UK businesses across the country. By switching business energy to Bristol energy, you can support projects such as, supporting community energy, our work to tackle fuel poverty, supporting a local business charity. Bristol energy is owned and operated by Bristol council.

Bristol Energy business energy tariffs:

50% carbon offset gas – 1, 2 and 3 year fixed options with 50% carbon offset gas

100% carbon offset gas – 1, 2 and 3 year fixed options with 100% carbon offset gas

100% renewable electricity (green electricity) – 1, 2 and 3 year fixed price commercial energy contract and generated from 100% green sources.

Contact Bristol energy business:

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