Know Your Energy Supplier: E.ON Energy

July 6th, 2016

Compare E.ON energy prices and save up to £318*

E.ON (also shown as Eon) is an integral part of the “Big six” energy suppliers of the United Kingdom and is one of the world’s largest investor owned power and gas company. Formerly called Powergen until 2007, the company supplies energy for domestic and commercial use. Be it for home or business, E.ON is a reliable name for more than 5 million customers. The company holds the accreditation of being the UK’s second largest electricity generator.

E.ON’s headquarters are in Coventry and the company has several offices and power generation sites across the UK, it also has wind farms and a biomass plant.

E.ON customer service rating

New Rating	Old Rating

4-star reviews	4-star reviews

According to a survey, E.ON has a 76% satisfied customers, which proves it has good quality service.

2012 was the year that marked E.ON as the first energy company that offered cash rewards for loyalty to its customers it was also the same year that the company ended the process of unsolicited doorstep selling.

E.ON energy tariffs and prices

Tariff Name	Tariff type	Cancellation fee	Annual Avg cost
E.ON – Fix Online Exclusive v50	Fixed Tariff	£60.00	£873.21	Compare now
E.ON – Fix 1 Year v4	Fixed Tariff	£00.00	£1,018.34	Compare now
E.ON – Fix Online v42	Fixed Tariff	£60.00	£987.60	Compare now
E.ON – Fix Online Exclusive v49	Fixed Tariff	£60.00	£890.60	Compare now

E.ON energy tariffs and prices in April 2020

E.ON Energy
UK Average

E.ON Energy

UK Average

E.ON Energy fuel mix and UK energy fuel mix chart

Energy Source	2019	2018	2017	2016	2015
Coal	7.2%	9.8%	1.2%	16%	21%
Gas	48.9%	52.3%	90.1%	66%	59%
Nuclear	14.7%	15.9%	1%	1%	2%
Renewable	26.2%	18.7%	7.3%	16%	17%
Other	3.1%	3.3%	0.4%	1%	1%
CO2 Emission	264 g/kWh	300 g/kWh	337 g/kWh	408 g/kWh	418 g/kWh
Nuclear Waste	0.00100 g/kWh	0.00111 g/kWh	0.00007 g/kWh	0.00008 g/kWh	0.00013 g/kWh

E.ON Energy price increases and decreases

Price changes in 2020

Energy price reduction by about 1% – after OFGEM price cap announcement, E.ON energy reduced its standard variable tariff price by about 1%

Price changes in 2019

Energy price reduction – from 01/10/2019, E.ON lowered energy price for1.8 million customers with standard variable tariffs by £77.

Price increase by 10% – E.ON announce price increase by 10% for 1.8 million customers from 01/04/2019.

Price changes in 2018

Price increase by 4.8% – E.ON raised energy prices for its customers by an average of 4.8% which meant energy bills went up by £55 for dual fuel energy tariff customers in August 2018.
April 2018, eon increased daily standing charges for customers who preferred paying energy bills by cash or claques on quarterly basis.

Price changes in 2017

E.ON announced a price increase for gas by 4% and electricity by 14% in march 2017.

Price changes in 2016

The company announced in January 2016 about a 5.1% price cut in its gas supplies. This was brought forth to reduce at least £32 per year from every customer’s energy bill.

Price changes in 2015

In January 2015, the company announced to cut down 3.5% prices for its dual fuel customers. In December 2013, it announced an increase in gas and electricity prices by 3.7%, with effect from 18th January.

What type of energy tariffs are offered by E.ON Energy for the UK households?

Variable energy tariff – E.ON can vary your daily standing charge and the price per kWh as and when they prefer.
Fixed rate tariff – The unit rate and standing charge will remain fixed for the agreed contract term with E.ON.
E.ON pay as you go meter (payg) / Prepayment meter tariff – Sometimes known as a top up meter and you need to pay for your energy by using a key or card before using any energy.
Dual fuel tariff – Your gas and electricity supplier is the same supplier and you get one energy bill which shows gas and electricity usage breakdown.
Smart Pay As You Go – you can control and top up by using the E.ON app for prepayment smart meter.

Complaint handling and customer service

Reporting period in Q/Y	Q4 2019	Q3 2019	Q2 2019	Q1 2019	Q4 2018
Total complaints received	97,907	153,075	157,734	180,108	165,246
Received per 100k customer accounts	1711	2711	2778	3079	2720
Total Complaints resolved	87,166	136,684	140,667	162,200	147,884
Resolved per 100k customer accounts	1531	2420	2478	2773	2432
Resolved within 48 hours	59%	69.06%	72.21%	76.01%	75.58%
Resolved within 8 weeks	89%	92.10%	93.68%	94.96%	95.38%

Top 5 complaint reasons in percentages

Customer service – 66%

Bills and meter readings – 13%

Payments – 8%

My prices – 4%

Prepayment classis metering – 2%

How to contact E.ON energy?

General complaints: 0345 052 0000

Smart Meters: 0345 366 5973

Prepayment: 0345 303 3040

Moving home: 0345 303 3020

Installation: 0800 054 6250

Citizen advice contact details:

Citizens Advice consumer helpline on 03454 04 05 06.

Website: http://www.citizensadvice.org.uk/energy

Compare E.ON energy for business

One of the big six business energy suppliers helping small, medium and large businesses around the UK. They provide tailored energy services to manufacturers and major conference centres too.