EDF Energy is a popular name in the realm of energy generation and supply. It supplies energy for domestic and commercial purposes. So, be it homes or businesses, EDF Energy supplies energy to all. With a huge customer base of 5.7 million, the company is definitely one of the largest suppliers of electricity and gas in the UK. With more than 13,000 staff, the company ensures a high quality of service.
|New Rating||Old Rating|
|5-star reviews||5-star reviews|
The company came into existence in 2003 when the French energy company purchased Seeboard, SWEB Energy and London Energy. Gradually it was recognised for its services and gained public recognition and appreciation. The company is one of the most popular energy suppliers and gets credit for generating 20% of the UK’s electricity. It uses traditional and modern methods of power generation, which includes wind farms, combined heat and power plants etc.
|Tariff Name||Tariff type||Cancellation fee||Annual Avg cost|
|EDF Energy – Simply Online 1 Year Fix Sep21v7||Fixed Tariff||£70.00||£895.03||Compare now|
|EDF Energy – Simply Online 1 Year Fix Sep21v6||Fixed Tariff||£70.00||£899.10||Compare now|
|EDF Energy – Simply Online 1 Year Fix Jun21v3||Fixed Tariff||£60.00||£883.83||Compare now|
|EDF Energy – Simply Online 1 Year Fix Sep21v3||Fixed Tariff||£70.00||£890.16||Compare now|
|CO2 Emission||87 g/kWh||104 g/kWh||84 g/kWh||167 g/kWh||229 g/kWh|
|Nuclear Waste||0.00500 g/kWh||0.00500 g/kWh||0.00540 g/kWh||0.00450 g/kWh||0.00380 g/kWh|
Price changes in 2020
01/04/2020 – EDF energy dropped prices by just over 1% for standard variable tariffs after OFGEM energy prices cap announcement and drop in 02/2020.
Price changes in 2019
August 2019, EDF energy announced a price drop for its customers with standard variable tariffs by 6% which came in effect on 01/10/2019.
Price increase by 10% – Price increase came in effect on 01/04/2019 for standard variable tariff customers and was price rise was announced by EDF in the month of February 2019.
Price changes in 2018
Price increase by 1.4% – April 2018, EDF energy announced price increase by 1.4% for standard variable energy plans which was effective from 07/06/2018
In addition, EDF energy was the official partner of London 2012 Olympic and Paralympic games and also sponsors various other national and international events. With a slogan “It’s not easy being green”, the company displays its eco-friendly image and has offices in London, Exeter, Crawley and Barnwood.
|Reporting period in Q/Y||Q4 2019||Q3 2019||Q2 2019||Q1 2019||Q4 2018|
|Total complaints received||112482||–||110600||100274||97043|
|Received per 100k customer accounts||2341||–||2261||2013||1962|
|Total Complaints resolved||105740||–||102197||92949||92128|
|Resolved per 100k customer accounts||2201||–||2089||1866||1863|
|Resolved within 48 hours||55%||–||51.25%||51.53%||51.64%|
|Resolved within 8 weeks||95%||–||95.36%||94.78%||94.56%|
|Reasons||Metering||Billing||Customer service||Payments||Change of supplier|
Bills and payment enquiries: 0333 200 5100
Prepayment meter enquiries: 0333 200 5110
Check your balance, submit a meter reading or make a payment: 0333 200 5108
Text telephone for customers with hearing difficulties: 0800 096 2929
24 hour gas emergency helpline: 0800 111 999
EDF energy also offers its services to the UK businesses. They supply commercial gas and electricity to small, medium and larger businesses.
Call: 0333 200 5103
Email: [email protected]
Online chat support: 24/7 chat support via their website
Write to EDF: Customer Correspondence Team,
Osprey Road, Exeter, EX2 7WN
Submit your review