Know Your Energy Supplier: EDF Energy

December 11th, 2019
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Compare EDF energy prices and save up to £318*

EDF Energy is a popular name in the realm of energy generation and supply. It supplies energy for domestic and commercial purposes. So, be it homes or businesses, EDF Energy supplies energy to all. With a huge customer base of 5.7 million, the company is definitely one of the largest suppliers of electricity and gas in the UK. With more than 13,000 staff, the company ensures a high quality of service.

Edf Energy customer service rating

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The company came into existence in 2003 when the French energy company purchased Seeboard, SWEB Energy and London Energy. Gradually it was recognised for its services and gained public recognition and appreciation. The company is one of the most popular energy suppliers and gets credit for generating 20% of the UK’s electricity. It uses traditional and modern methods of power generation, which includes wind farms, combined heat and power plants etc.

Latest EDF energy tariffs live on Free Price Compare

Tariff NameTariff typeCancellation feeAnnual Avg cost 
EDF Energy – Simply Online 1 Year Fix Sep21v7Fixed Tariff£70.00£895.03 Compare now
EDF Energy – Simply Online 1 Year Fix Sep21v6Fixed Tariff£70.00£899.10 Compare now
EDF Energy – Simply Online 1 Year Fix Jun21v3Fixed Tariff£60.00£883.83 Compare now
EDF Energy – Simply Online 1 Year Fix Sep21v3Fixed Tariff£70.00£890.16 Compare now

EDF Energy Fuel Mix vs UK average Fuel Mix

EDF Energy historical Fuel Mix

Energy Source20192018201720162015
Coal5.2%7.6%5.7%14.5%22.6%
Gas10.8%9.4%8.4%8.6%6.1%
Nuclear72.1%71.2%76.9%64.3%54.9%
Renewable11.7%11.7%8.8%12.3%16.3%
Other0.2%0.2%0.3%0.3%0.1%
CO2 Emission87 g/kWh104 g/kWh84 g/kWh167 g/kWh229 g/kWh
Nuclear Waste0.00500 g/kWh0.00500 g/kWh0.00540 g/kWh0.00450 g/kWh0.00380 g/kWh

EDF Energy price increases and decreases

Price changes in 2020

01/04/2020 – EDF energy dropped prices by just over 1% for standard variable tariffs after OFGEM energy prices cap announcement and drop in 02/2020.

Price changes in 2019

August 2019, EDF energy announced a price drop for its customers with standard variable tariffs by 6% which came in effect on 01/10/2019.

Price increase by 10% – Price increase came in effect on 01/04/2019 for standard variable tariff customers and was price rise was announced by EDF in the month of February 2019.

Price changes in 2018

Price increase by 1.4% – April 2018, EDF energy announced price increase by 1.4% for standard variable energy plans which was effective from 07/06/2018

What type of energy tariffs offered by EDF for the UK households?

  • Variable energy tariff – EDF energy can change your daily standing charge and price per kWh (unit rate) whenever they wish.
  • Fixed rate tariff – price per kWh and daily standing charge will remain fixed throughout the contract terms.
  • Prepayment meter tariff / Top up meter – by using an EDF energy top up key or card, you can buy your energy in advance at post offices or authorised local dealers such as convenience stores.
  • Dual fuel energy tariff – It means EDF energy will supply both electricity and gas to your home. Usually, dual fuel energy is cheaper when compared to single fuel energy supply.

Why should you compare EDF Energy price?

  • A highly satisfied customer base suggests excellent service.
  • It is one of the biggest producers of low-carbon electricity in the UK. Thus, aids eco-friendly behaviour.
  • Produces one-fifth of UK’s electricity from various methods. So, there are very low chances of power failures and bad service.

In addition, EDF energy was the official partner of London 2012 Olympic and Paralympic games and also sponsors various other national and international events. With a slogan “It’s not easy being green”, the company displays its eco-friendly image and has offices in London, Exeter, Crawley and Barnwood.

Complaint handling and customer service

Reporting period in Q/YQ4 2019Q3 2019Q2 2019Q1 2019Q4 2018
Total complaints received11248211060010027497043
Received per 100k customer accounts2341226120131962
Total Complaints resolved1057401021979294992128
Resolved per 100k customer accounts2201208918661863
Resolved within 48 hours55%51.25%51.53%51.64%
Resolved within 8 weeks95%95.36%94.78%94.56%

Top 5 complaint reasons in percentages

ReasonsMeteringBillingCustomer servicePaymentsChange of supplier
Q4 201918%23%10%18%8%
Q3 2019     
Q2 201920%30%11%14%6%
Q1 201922%31%10%15%5%
Q4 201831%35%14%5%7%

Get in touch with EDF energy

Bills and payment enquiries: 0333 200 5100

Prepayment meter enquiries: 0333 200 5110

Check your balance, submit a meter reading or make a payment: 0333 200 5108

Text telephone for customers with hearing difficulties: 0800 096 2929

24 hour gas emergency helpline: 0800 111 999

Compare business gas and electricity with EDF energy

EDF energy also offers its services to the UK businesses. They supply commercial gas and electricity to small, medium and larger businesses.

What does EDF energy offer for businesses?

  • Fixed for business tariff
  • Freedom for business tariff
  • American Express fixed for business
  • 7% discount if paid monthly by direct debit
  • Pay business energy bills by direct debit, cash and cheque
  • 24/7 live chat support

How to contact EDF energy business?

Call: 0333 200 5103

Email: customer_correspondence@edfenergy.com

Online chat support: 24/7 chat support via their website

Write to EDF: Customer Correspondence Team,
EDF Energy,
FREEPOST RRYZ-BRTT-CBJS,
Osprey House,
Osprey Road, Exeter, EX2 7WN

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