E.ON (also shown as Eon) is an integral part of the “Big six” energy suppliers of the United Kingdom and is one of the world’s largest investor owned power and gas company. Formerly called Powergen until 2007, the company supplies energy for domestic and commercial use. Be it for home or business, E.ON is a reliable name for more than 5 million customers. The company holds the accreditation of being the UK’s second largest electricity generator.
E.ON’s headquarters are in Coventry and the company has several offices and power generation sites across the UK, it also has wind farms and a biomass plant.
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According to a survey, E.ON has a 76% satisfied customers, which proves it has good quality service.
2012 was the year that marked E.ON as the first energy company that offered cash rewards for loyalty to its customers it was also the same year that the company ended the process of unsolicited doorstep selling.
|Tariff Name||Tariff type||Cancellation fee||Annual Avg cost|
|E.ON – Fix Online Exclusive v50||Fixed Tariff||£60.00||£873.21||Compare now|
|E.ON – Fix 1 Year v4||Fixed Tariff||£00.00||£1,018.34||Compare now|
|E.ON – Fix Online v42||Fixed Tariff||£60.00||£987.60||Compare now|
|E.ON – Fix Online Exclusive v49||Fixed Tariff||£60.00||£890.60||Compare now|
|CO2 Emission||264 g/kWh||300 g/kWh||337 g/kWh||408 g/kWh||418 g/kWh|
|Nuclear Waste||0.00100 g/kWh||0.00111 g/kWh||0.00007 g/kWh||0.00008 g/kWh||0.00013 g/kWh|
Price changes in 2020
Energy price reduction by about 1% – after OFGEM price cap announcement, E.ON energy reduced its standard variable tariff price by about 1%
Price changes in 2019
Energy price reduction – from 01/10/2019, E.ON lowered energy price for1.8 million customers with standard variable tariffs by £77.
Price increase by 10% – E.ON announce price increase by 10% for 1.8 million customers from 01/04/2019.
Price changes in 2018
Price increase by 4.8% – E.ON raised energy prices for its customers by an average of 4.8% which meant energy bills went up by £55 for dual fuel energy tariff customers in August 2018.
April 2018, eon increased daily standing charges for customers who preferred paying energy bills by cash or claques on quarterly basis.
Price changes in 2017
E.ON announced a price increase for gas by 4% and electricity by 14% in march 2017.
Price changes in 2016
The company announced in January 2016 about a 5.1% price cut in its gas supplies. This was brought forth to reduce at least £32 per year from every customer’s energy bill.
Price changes in 2015
In January 2015, the company announced to cut down 3.5% prices for its dual fuel customers. In December 2013, it announced an increase in gas and electricity prices by 3.7%, with effect from 18th January.
|Reporting period in Q/Y||Q4 2019||Q3 2019||Q2 2019||Q1 2019||Q4 2018|
|Total complaints received||97,907||153,075||157,734||180,108||165,246|
|Received per 100k customer accounts||1711||2711||2778||3079||2720|
|Total Complaints resolved||87,166||136,684||140,667||162,200||147,884|
|Resolved per 100k customer accounts||1531||2420||2478||2773||2432|
|Resolved within 48 hours||59%||69.06%||72.21%||76.01%||75.58%|
|Resolved within 8 weeks||89%||92.10%||93.68%||94.96%||95.38%|
Customer service – 66%
Bills and meter readings – 13%
Payments – 8%
My prices – 4%
Prepayment classis metering – 2%
General complaints: 0345 052 0000
Smart Meters: 0345 366 5973
Prepayment: 0345 303 3040
Moving home: 0345 303 3020
Installation: 0800 054 6250
Citizens Advice consumer helpline on 03454 04 05 06.
One of the big six business energy suppliers helping small, medium and large businesses around the UK. They provide tailored energy services to manufacturers and major conference centres too.
Online: Website online chat
Email: [email protected]
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