What is the Virgin 360 Box and How Does It Work?

The Virgin 360 Box is the newest set-top box from Virgin Media. It has many features that improve your TV viewing experience. It was launched in November 2020. This box makes virgin tv better, similar to what Sky Q offers, with new functions and a better interface.

What Are the Main Features of the Virgin 360 Box?

The Virgin 360 Box has many features that can change the way you watch TV.

• 1TB of storage space
• Watch in Ultra HD 4K
• Remote you can control with your voice
• Custom profiles for up to six users
• Startover option for live TV
• Better connection with the Virgin TV Go app
• Works with many streaming apps

How Much Storage Does the Virgin 360 Box Offer?

The Virgin 360 Box has a large 1TB hard drive. This gives you plenty of room for your favourite shows and films.

• 500 hours of standard definition (SD) content
• 100 hours of high definition (HD) content

How Many Recordings Can the Virgin 360 Box Handle?

One great feature of the Virgin 360 Box is that it can record up to six shows at the same time. You can also watch a seventh show that is already recorded or stream something from an app. This means you won't miss your favourite shows, even if many are on at once.

How Do You Set Up the Virgin 360 Box?

Setting up your Virgin 360 Box is easy. However, it’s important to follow the steps closely. This will help you get the best performance.

Step-by-Step Setup Instructions

• Take the coaxial cable and connect it from your wall socket to the 'Cable In' port on the back of the box.
• Use the HDMI cable to connect the box to your TV.
• Plug in the power cable and turn on the box.
• Next, follow the instructions on the screen to finish the setup.

Connecting to Wi-Fi and Linking Accounts

Once your box is powered on:

• Choose your Wi-Fi network from the list you see.
• Type in your Wi-Fi password.
• Log in to your Virgin Media account when asked.
• Connect your streaming services (like Netflix and Prime Video) for a better viewing experience.

Tip: For a better streaming experience, try using a wired ethernet connection instead of Wi-Fi. This is especially important for 4K content.

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How Does Voice Control Work on the Virgin 360 Box?

Voice control is a very cool feature of the Virgin 360 Box. It lets you control your TV experience without using your hands.

Using Voice Search and Commands

To use voice control:

• Press and hold the microphone button on your remote.
• Clearly say what you want, like "Find action movies" or "Open Netflix."
• Let go of the button and wait for the box to process your request.

You can use voice commands for many tasks, such as:

• Looking for shows or movies
• Switching channels
• Controlling playback (pause, rewind, fast forward)
• Changing the volume
• Opening applications

Troubleshooting Voice Control Issues

If you are having issues with voice control:

• Make sure your remote has new batteries.
• Stay close to the box, preferably within 10 meters.
• Talk clearly and keep noise in the background low.
• If you still have problems, try reconnecting your remote to the box.

What Apps and Streaming Services Are Available on the Virgin 360 Box?

The Virgin 360 Box works with many well-known streaming services and apps. This gives you more choices for what to watch.

List of Supported Apps

As of August 2024, the Virgin 360 Box supports:

• Netflix
• Prime Video
• Disney+
• Paramount+
• Apple TV+
• BBC iPlayer
• ITVX
• All 4
• My5
• YouTube
• Pluto TV
• Virgin Media Store

How to Download and Use Apps

Most apps are already on your Virgin 360 Box when you get it. You can use them this way:

• Press the Home button on your remote.
• Go to the Apps section.
• Choose the app you want to use.

For apps that aren't pre-installed:

• Open the App Store on your Virgin 360 Box.
• Look for the app you want to get.
• Tap 'Download' and wait until it finishes installing.

Tip: Update your apps to get the newest features and fix any bugs.

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What is the Start over Feature on the Virgin 360 Box?

Startover is a useful tool. It lets you go back to the start of a live programme. This is easy to use, even if you join the programme late.

How to Use Start over for Live TV

To use Startover:

• While you watch a live programme, press the OK button on your remote.
• If Startover is available for that programme, you will see a 'Start from beginning' option.
• Choose this option to restart the programme from the start.

Benefits of Startover for Viewers

Startover offers several advantages:

• Always catch the start of your favourite shows.
• Great for sports events or breaking news where background matters.
• Cuts down the need for recording or catch-up services.

How Does the Personalised Profile Feature Work on the Virgin 360 Box?

The Virgin 360 Box lets you make up to six personal profiles. This helps to customise the viewing experience for everyone in your home.

Setting Up Multiple Profiles

To set up a new profile:

• Press the Profile button on your remote.
• Select 'Add Profile'.
• Pick an avatar and type a name for the profile.
• Change the profile settings as you like.

Customising Profiles for Different Users

Each profile can be customised with:

• Get recommendations based on what you have watched.
• Create your own watchlists.
• Keep track of where you are in each show.
• Set your menu and audio language to what you prefer.

This feature makes sure every user has a personal experience. It gives recommendations and settings that fit what they like.

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How Does the Virgin 360 Box Compare to the Virgin V6 Box?

The Virgin 360 Box is better than the V6. It has many new features and improvements.

Key Differences Between the 360 and V6 Boxes

• Voice control: The 360 Box allows you to use voice search and control.
• Personalised profiles: The 360 Box can support up to six user profiles.
• Startover feature: This feature is in the 360 Box but not on the V6.
• User interface: The 360 Box has a new and easier-to-use interface.
• App support: The 360 Box gets more frequent updates and adds new apps.

Upgrading from V6 to 360

Existing V6 customers can upgrade to the 360 Box:

• Cost: £24.95, or free when you start a new contract.
• Process: The box will get an update through the air, and a new remote control will be sent to you by mail.

What Are the Virgin TV Packages Available with the 360 Box?

Virgin Media provides several TV packages. These packages come with the 360 Box. They are designed for different viewing tastes and budgets.

Overview of Virgin TV Bundles

As of August 2024, Virgin Media has these bundles to choose from:

• Big Bundle: 117 channels, average broadband speed of 264Mb
• Bigger Combo Bundle: 190 channels, average broadband speed of 362Mb
• Bigger Combo Bundle + Movies: 200 channels, which include Sky Cinema, average broadband speed of 132Mb
• Bigger Combo Bundle + Sports HD: 195 channels, which include Sky Sports HD, average broadband speed of 362Mb
• Mega volt bundle: 230 channels, average broadband speed of 1.13Gb, plus an O2 SIM with unlimited data

Costs and Contract Terms

Prices for Virgin TV packages that include the 360 Box begin at £33 each month for the Big Bundle. This package comes with an 18-month contract. If you want a more complete package, the Mega Volt Bundle costs £84.99 per month.

Tip: Keep an eye out for special deals. Virgin Media often eliminates setup fees. They may also offer extra perks, like bill credits or free gadgets, with some packages.

How Does the Virgin TV Go App Integrate with the 360 Box?

The Virgin TV Go app works great with the 360 Box. It lets you enjoy your viewing experience beyond your living room.

Features of the Virgin TV Go App

• You can live stream more than 100 channels.
• You have access to box sets and content on demand.
• You can download certain shows to watch when you're offline.
• You can make your own watchlists.
• You can start watching on your TV and continue on your mobile.

Using the TV Go App for Multiroom Viewing

The TV Go app turns your mobile devices into extra TV screens.

• You can register up to five devices in your home.
• You can watch on two devices at the same time.
• You can access your personal profile, recommendations, and watchlists.

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What is the Picture Quality of the Virgin 360 Box?

The Virgin 360 Box offers great picture quality. This ensures a better viewing experience for you.

4K Ultra HD and HDR Support

• 4K Ultra HD: The box can show 4K resolution (3840 x 2160 pixels). This means you get very detailed pictures.
• HDR (High Dynamic Range): It gives you a wider variety of colours and better contrast.

Comparing Picture Quality with Competitors

The picture quality of the Virgin 360 Box is just as good as the best options, like Sky Q.

• Both support 4K and HDR.
• Virgin's fibre-optic network gives better support for stable 4K streaming than satellite services.
• The quality of 4K content relies on the channel or streaming service you use.
• How to Record and Manage Shows on the Virgin 360 Box?

The Virgin 360 Box gives you many ways to record shows. This way, you will not miss your favourite programs.

Using the Recording Function

To record a show:

• Go to the programme in the TV Guide.
• Press the 'R' button on your remote.
• Select to record just one episode or the whole series.

You can record six shows at the same time. You can also watch one pre-recorded or streaming programme while doing this.

Managing and Deleting Recordings

To manage your recordings:

• Go to 'My Shows' on the home screen.
• Here, you can view, play, and delete your recordings.
• Use the 'Series Link+' feature to record every episode of a series automatically.

Tip: Check your old recordings often and delete ones you no longer need. This helps keep space free on your 1TB hard drive.

Can You Use the Virgin 360 Box for Multiroom Viewing?

Yes, the Virgin 360 Box allows you to watch in different rooms. You can do this by using Mini boxes.

Setting Up Mini Boxes

• Order Mini boxes from Virgin Media. You can get up to two for your home.
• Connect the Mini box to your TV and power source.
• Follow the setup instructions that appear on the screen.
• The Mini box will sync automatically with your main 360 Box.

Costs and Limitations of Multiroom

• First Mini box costs £10 each month.
• Second Mini box costs an extra £5 each month.
• A household can have a maximum of two Mini boxes.
• Mini boxes have the same features as the main box, like 4K support.

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How Does the Virgin 360 Box Handle On-Demand Content?

The Virgin 360 Box makes it simple to enjoy a lot of on-demand content from different places.

Accessing On-Demand Shows and Movies

• Press the Home button on your remote.
• Go to the 'On Demand' section.
• Look through the content by category or use the search option.
• Choose the show or movie you want to watch.

Using the Skip Intro and Watch Next Episode Features

• Skip Intro: If there is an option, you can click a prompt to skip the intro part of a show.
• Watch Next Episode: At the end of an episode, you can choose to automatically watch the next episode in the series.

These features, added in October 2023, improve the binge-watching experience for people who use Virgin 360 Box.

What Are the Internet Requirements for the Virgin 360 Box?

To get the best performance from your Virgin 360 Box, you need a strong and fast internet connection.

Minimum Broadband Speeds

• To stream SD content, you need 3 Mbps.
• For HD content, you need 5 Mbps.
• To enjoy 4K UHD content, you need 25 Mbps.

Troubleshooting Connectivity Issues

If you're experiencing connectivity problems:

• Test your broadband speed with an online speed test.
• Restart your router and 360 Box.
• Think about using a wired ethernet connection for a more stable connection.
• If problems continue, reach out to Virgin Media support.

How to Use the Virgin 360 Box Remote Control?

The Virgin 360 Box has a new remote control. This remote control lets you use voice commands.

Overview of Remote Control Buttons

• Power button: Turn the box on or off.
• Microphone button: Activate the voice control feature.
• Navigation pad: Move through the menus.
• OK button: Confirm your selections.
• Back button: Go back to the previous screen.
• Home button: Access the main menu.
• TV Guide button: See the programme listings.

Tips for Using Voice Commands

• Speak clearly and at a normal volume.
• Hold the microphone button while you talk.
• Use simple language, like “Show me comedy films” or “Record Eastenders”.
• Try different commands to learn all the voice control features.

How to Access Additional Content on the Virgin 360 Box?

The Virgin 360 Box lets you enjoy more content than just your regular TV package.

Purchasing Shows and Movies

• Go to the Virgin Media Store from your home screen.
• Look through the available titles or use the search box.
• Choose the show or movie you want to buy.
• Confirm your purchase with your PIN.

Integrated Billing for Streaming Services

Some streaming services, such as Netflix, let you pay through Virgin Media.

• Sign up for the service using your Virgin 360 Box.
• The subscription cost will be included in your monthly Virgin Media bill.
• You can manage your subscriptions through your Virgin Media account.

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What Are the Parental Controls on the Virgin 360 Box?

The Virgin 360 Box gives strong tools for parents. They can easily control what content their kids can see.

Setting Up Parental Controls

• Press the Home button on your remote.
• Go to Settings and then Parental Controls.
• Enter your PIN. The default PIN is 1234.
• Choose the level of restriction you want.

Managing Viewing Restrictions

You can set restrictions based on:

• Age ratings for shows and movies
• Certain channels
• Limits on buying on-demand content
• Access to adult materials

Make sure to change your PIN from the default. This helps keep your parental controls safe.

What are the Latest Updates and Features for the Virgin 360 Box?

Virgin Media often updates the 360 Box. This helps improve how it works and adds new features.

Recent Software Updates

As of August 2024, recent updates include:

• Apple TV+ was added in November 2023.
• Paramount+ was added in May 2023.
• Features like 'skip intro' and 'watch next episode' for on-demand content were added in October 2023.

Upcoming Features

Virgin Media usually does not announce future features ahead of time. However, they are always focused on improving the user experience. You should check Virgin Media's official updates to get news about new features coming soon.

What Should I Do If I Experience Connectivity Issues with the Virgin 360 Box?

If you have trouble connecting with your Virgin 360 Box, try these simple fixes:

• Make sure all cable connections are tight.
• Restart your router and the 360 Box.
• Use a wired ethernet connection rather than Wi-Fi.
• Look for any service outages in your area on the Virgin Media website.
• Call Virgin Media customer support if the problems do not go away.

How Does the Virgin 360 Box Enhance the Viewing Experience for New Customers?

The Virgin 360 Box is a great option for new customers. It is a modern TV box that shows an important advance in home entertainment. This box helps you easily start using Virgin Media TV services.

First-Time Setup for New Hardware

Setting up the Virgin 360 Box for the first time is made to be easy for users.

• The box helps you set it up with instructions on the screen.
• It finds and sets up your TV channels by itself.
• The system shows you how to connect to your home Wi-Fi network.

Exploring TV Shows and Channels

New customers will find a lot of content easily available to them.

• The easy-to-use interface helps you find new TV shows.
• A detailed TV guide allows you to explore many TV channels.
• Personalised suggestions help you discover content that fits your likes.

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How Does the Virgin 360 Box Compare to Its Predecessors in the UK Market?

The Virgin 360 Box improves on the earlier models. It brings new features that help it stay strong in the UK TV market.

Advancements Over Previous Models

• A better processor for quick navigation and faster app loading.
• Stronger Wi-Fi for stable streaming.
• A new user interface for simpler content discovery.

Integration with Mobile Devices

The Virgin 360 Box is different from earlier models. It works much better with tablets and smartphones.

• The Virgin TV Go app helps you enjoy your TV even more.
• You can start watching on your TV and carry on easily on your tablet.

What Benefits Does the Virgin 360 Box Offer to Existing Customers?

For current Virgin customers, moving up to the 360 Box has several benefits:

Firmware Updates and New Features

• Regular firmware updates keep the box up to date with the newest features.
• Software updates often add new functions, helping the hardware last longer.

Improved Amazon Prime Video Integration

• Better integration with Amazon Prime Video for a smoother viewing experience.
• You can search for Amazon Prime Video content directly from the main interface.

Headphone Jack Feature

• The remote control has a headphone jack. This allows for private listening.
• This feature is great for watching late at night or when sharing a living space.

How Does Virgin Media Support Customers Transitioning to the New Box?

Virgin Media offers full help for customers who are switching to the new box.

Dedicated Support for First-Time Users

• You can find step-by-step guides online and in the Virgin Media app.
• A dedicated customer service team is ready to help you with setup and troubleshooting.

Seamless Transfer of Existing Subscriptions

• All current TV subscriptions and packages are automatically moved to the new box.
• You can access saved recordings from compatible older boxes on the 360 Box.