Virgin Media M500 Fibre Broadband

What Is Virgin Media M500 Fibre Broadband?

Virgin Media M500 Fibre Broadband is perfect for homes that need fast internet. This plan gives average download speeds of 516 Mbps and upload speeds of 52 Mbps. It is great for large families with many devices using the internet at once. With these high speeds, the M500 package allows for smooth 4K streaming, no lag while gaming, and fast file sharing. This makes it a great option for people who do different activities online.

Virgin Media's M500 uses its own cable network. This network is separate from the Openreach copper phone lines that many UK broadband providers use. It connects to over 16 million homes in the UK. Because of this, Virgin Media can provide steady speeds, even when many people are online at the same time. This makes the Virgin Media M500 a great choice for busy households that need reliable internet.

Key Features of Virgin Media M500 Fibre Broadband

Benefits and Drawbacks of Virgin Media M500 Fibre Broadband

Benefits:

• High Speeds for Diverse Needs: The M500 offers fast download speeds of 516 Mbps. It is great for activities like 4K streaming, online gaming, and video meetings on several devices.
• Value with Volt Bundle: The Volt bundle gives amazing value. It comes with a 6GB O2 SIM, a WiFi Max guarantee, and weekend calls to UK landlines. This makes your home feel more connected and does not cost much.
• Broad Availability: Virgin Media M500 is available in many UK areas. Its high-speed broadband package can reach over 16 million homes through a wide network.
• Social Tariffs and Universal Credit Options: Virgin Media supports eligible customers with social tariffs. This makes the M500 a good choice for those on Universal Credit or other benefits who need fast and reliable ultrafast broadband.

Drawbacks:

• Router Limitations: Virgin Media gives you the Hub 3 or Hub 4 router with the M500 plan. These routers work well with WiFi 5, but they do not have WiFi 6. This is important for homes with new devices that need faster internet speeds.
• Out-of-Contract Price Increases: After the 18-month contract ends, the monthly price goes up a lot to £72. Choosing to re-contract or upgrade to a Virgin Media Gig1 plan, which has faster speeds, can save you money.
• Similar Pricing to Gig1: The Gig1 plan from Virgin Media often costs about the same as the M500 plan. For homes that use a lot of internet, Gig1 provides twice the download speeds and comes with the Hub 5 router, which supports WiFi 6.

Broadband Deals Reviewed by James Ford, TV and Broadband Expert

Offer Ends13/11/2024

Gig1 fibre broadband only

• New customers only
• Exclusive perks from O2 priority

1130Mb average* speed

Unlimited Downloads

£0.00 Setup costs

18 Month contract

Pay as you goCalls

£39.99per month

Buy Now
or call 0800 977 5741

Offer Ends13/11/2024

M125 Fibre Broadband

• New customers only
• Exclusive perks from O2 priority

132Mb average* speed

Unlimited Downloads

£0.00 Setup costs

18 Month contract

Pay as you goCalls

£24.00per month

Buy Now
or call 0800 977 5741

Offer Ends13/11/2024

M250 Fibre Broadband

• New customers only
• Exclusive perks from O2 priority

264Mb average* speed

Unlimited Downloads

£0.00 Setup costs

18 Month contract

Pay as you goCalls

£29.00per month

Buy Now
or call 0800 977 5741

Offer Ends13/11/2024

M350 Fibre Broadband

• New customers only
• Exclusive perks from O2 priority

362Mb average* speed

Unlimited Downloads

£0.00 Setup costs

18 Month contract

Pay as you goCalls

£34.50per month

Buy Now
or call 0800 977 5741

View All Broadband Deals

Who Is Virgin Media M500 Fibre Broadband Best Suited For?

Virgin Media M500 Fibre Broadband is suitable for different types of homes and internet needs. It works well for single users who want fast streaming or for big families that use the internet a lot. The M500 plan offers super-fast download speeds of 516 Mbps and upload speeds of 52 Mbps. It is meant for homes that require steady, high-speed internet. Here’s how the M500 plan meets the needs of various households:

1. Single Users or Couples with Moderate Usage (1–2 People)

The M500 package is ideal for people or couples who mostly use the internet for regular streaming, browsing, and occasional video calls. It may have more speed than you need right now, but it gives you the option to handle more demands later. With this plan, individuals or pairs can enjoy smooth Ultra HD streaming on several devices without any delays. This is especially great for those who love to watch movies in Ultra HD or 4K on services like Netflix or Disney+.

• Activities: Watching HD and Ultra HD videos, browsing online, and making video calls sometimes.
• Devices: 5 to 7 devices like a laptop, phone, smart TV, or tablet.
• Benefits: Quick page loading, no buffering when watching videos, and steady speeds, even during busy times.

2. Small Families or Shared Households (3–4 People)

For small families or homes with several users, the M500 plan is a great choice. It makes sure that everyone's internet needs are satisfied without slowing things down. This plan can handle multiple devices streaming at the same time. It also supports online gaming and video calls. This makes it perfect for homes where people may be working or studying from home.

• Activities: Streaming in Ultra HD, gaming online, video calls, and using cloud storage for backups.
• Devices: 8 to 12 devices, like phones, tablets, laptops, gaming consoles, and smart TVs.
• Benefits: A dependable performance on all devices, quick downloading and uploading, and stable support for both work and fun activities.

3. Large Families or Busy Households (5+ People)

For big families or busy households, the M500 gives enough bandwidth for many users who need a lot from the internet. This group can include serious gamers, remote workers, and content creators. They all need fast and stable connections. With M500’s high speeds, you can easily download large files, watch Ultra HD videos on different devices at the same time, and enjoy gaming without any lag.

• Activities: Watching 4K videos on several devices, playing online games, moving large files often, managing smart home devices.
• Devices: More than 15 devices like smart TVs, laptops, gaming consoles, tablets, and security cameras.
• Benefits: Fast and reliable internet in many rooms. This makes it great for smooth streaming, gaming, and working from home.

4. Home Offices and Professionals

The M500 package is a great choice for people who work from home. It provides fast and stable internet. This speed helps users with productivity tools, video calls, and team work online. Freelancers, graphic designers, and video editors will also find it useful. They can easily upload large files to the cloud.

• Activities: Video calls, uploading and downloading large files, working together from different places, and using fast internet to get things done.
• Devices: 8 to 10 devices like a desktop, laptop, tablet, and printer.
• Benefits: Quick upload speeds, dependable connections, and smooth performance for cloud tasks.

5. Heavy Internet Users and Content Creators

For families and content creators that need a lot of internet, the M500 broadband package is a great choice. It provides fast and reliable internet. This plan can support heavy online tasks like video editing, watching high-definition videos, and using cloud storage. It lets people work well without problems with their internet connection.

• Activities: Editing videos in high definition, streaming in 4K and 8K, uploading large files, and using several smart devices.
• Devices: More than 15 devices, usually needing high speed.
• Benefits: Quick downloads and high upload speeds for making content, steady streaming, and solid support for smart devices in big homes.

Virgin Media M500 vs. Virgin Media Gig1 Broadband

Virgin Media has two Fibre Broadband packages called M500 and Gig1. These are for users who need fast and reliable internet. Both offer ultrafast speeds, but they fit different household needs. Here’s a comparison of the two:

Both M500 and Gig1 Fibre Broadband packages give you great speed, but Gig1 is twice as fast for download and upload compared to M500. This makes Gig1 a good option for homes with many devices. It's perfect for those needing the fastest internet, especially for heavy tasks like online gaming, watching 4K videos, and quickly uploading files.

Does Virgin Media M500 Come with TV Bundles?

Virgin Media offers the M500 Fibre Broadband package. You can combine it with Virgin TV. This gives users different choices and fun entertainment. Here are the options you have:

1. TV 360 Bundle

The TV 360 bundle is a complete entertainment package. It is great for families who want to access many channels and high-quality content.

• Channels: Over 190 channels, including popular sports and entertainment ones like Sky Sports, Sky Cinema, and BT Sport.
• Monthly Add-On: You can add this with the Bigger Bundle for an extra £12 a month. It's a cost-effective way to get ultrafast broadband and TV services together.
• Features:
  • Record up to Six Shows at Once: You can record several shows at the same time. This is great for families with different watching interests.
  • 4K Ultra HD Compatibility: Watch some content in 4K quality for a rich viewing experience.
  • Voice Control Remote: The TV 360 remote makes it easy to control things with your voice. You can browse channels, record shows, and manage live TV easily.

2. Flex TV

Flex TV is a great choice if you want more flexibility. It gives you options to choose channels every month without a long-term commitment. Plus, it's easy on the wallet.

• Monthly Cost: It starts at just £5. This gives you essential channels, and you can add or remove premium channels each month.
• Features:
  • Affordable and Adaptable: Flex TV lets you choose channels without a long-term contract. This makes it a great value option.
  • Streaming Integration: You can easily access popular streaming services like Netflix, Disney+, and Amazon Prime right from the Virgin Media interface.
  • Optional Premium Add-Ons: You can add Sky Cinema, Paramount+, and BT Sport to enjoy more content without having to buy a whole cable package.

M500 with Volt Benefits

For users wanting more benefits, the M500 package can include Volt perks. Volt gives you an O2 SIM with 6GB of mobile data. You also get a free WiFi Max guarantee and weekend calls to UK landlines and mobiles. The Volt bundle is a great way to stay connected, whether you're at home or out.

Advantages of M500 with TV and Volt Bundles:

• Full Coverage: Virgin Media uses its whole network to provide both broadband and TV. This ensures strong performance all over the UK. The special cable network means the M500 package offers a strong and fast connection that is not linked to Openreach. So, users can enjoy faster speeds even during busy times.
• Better Value: By combining TV services, users often get a lower price than if they bought broadband and TV separately. This makes it a great choice for families.
• Package Flexibility: With TV 360 and Flex TV, users can pick a package that matches their watching habits without spending too much. For instance, Flex TV’s month-to-month option allows for changes, while TV 360 gives a full viewing experience for homes that want many channels.

Why Choose M500 with TV Bundles?

• Virgin Media M500 with TV bundles offers a complete entertainment and internet solution. It is great for those who want fast speed and a lot of options. The TV 360 choice works well for families with different viewing habits. Flex TV is a good fit for those who like to watch what they want, when they want, without having to sign long-term contracts.

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How Fast is Virgin Media M500?

Virgin Media broadband M500 Fibre Broadband gives you super-fast download speeds of 516 Mbps. This high-speed connection is perfect for big families or users with many devices. During busy times, usually from 8 pm to 10 pm, over half of Virgin Media customers get this speed or even faster. This means you can rely on it for online gaming, 4K streaming, and video calls. The M500 plan also has a strong upload speed of 52 Mbps. This is great for quick file uploads and smooth video chats.

Virgin Media's data from Ofcom in 2023 shows that their M500 service often delivers speeds higher than what they advertise. It has an average speed of 539 Mbps throughout the day. Virgin Media also guarantees a minimum speed. If a customer's speed goes below 258 Mbps for three days in a row without being fixed, they can cancel their contract without any fees.

Virgin Media M500 vs. BT Full Fibre 500

Here’s a simple comparison of Virgin Media M500 and BT Full Fibre 500. These are two of the best choices for fast home internet in the UK.

Virgin Media’s M500 gives you faster download speeds. You can also choose different package bundles. This includes options for Virgin TV and home phone. It is a good choice for households that want a strong and flexible internet connection.

Router Options and WiFi Coverage with Virgin Media M500

Virgin Media M500 customers get either the Hub 3 or Hub 4 router. Both are built for dual-band WiFi 5 (802.11ac) connections. These routers offer good, quick internet speeds for medium to large homes. They let several devices connect at the same time. The M500 plan from Virgin Media is great for people who need steady broadband. It works well for online gaming, streaming, and uploading files.

Both routers have four Ethernet ports. This allows a steady, wired connection of up to 1 Gbps. You can use it for devices like gaming consoles, TVs, or computers. The Hub 4 is especially good for bigger homes. It can support more devices. Its better antenna setup allows it to support up to 30 devices.

WiFi Max Guarantee

For customers who want better WiFi coverage in every room, Virgin Media has a WiFi Max guarantee. This option costs an extra £8 per month. With this offer, you get WiFi pods that can be set up around your home. These pods ensure you have a minimum speed of 30 Mbps in every room. This helps remove weak spots and boosts connections for several devices. It is great for bigger homes or if you have more devices that connect at the same time.

The WiFi Max add-on provides stable and reliable performance. This is great for heavy tasks like streaming Ultra HD content, playing online games, and making video calls. Virgin Media uses its own cable network, which works separately from Openreach. This improves stability, even when a lot of people are online. Virgin Media M500 customers can enjoy strong coverage in many areas.

Key Benefits and Features of Virgin Media M500 with WiFi Max

• Better Coverage: WiFi pods remove dead spots and give faster internet in every room.
• Great for Busy Households: Works with many devices for streaming, gaming, and online meetings at the same time.
• Fast Connection: With speeds up to 516 Mbps, the M500 is perfect for heavy internet users who need quick and reliable broadband for different uses.

Reliability and Customer Service with Virgin Media M500

Virgin Media M500 is made for strong and steady broadband connection. This makes it a great choice for busy households. Ofcom data shows that the M500 often goes beyond its claimed download speed of 516 Mbps. This means users get a great internet experience. With an average latency of about 15 milliseconds, this package is perfect for smooth video calls, online gaming, and other games that need quick responses. Virgin Media uses its own cable network, which is different from Openreach. This helps fix problems faster and reduces the need for third-party services, making the service more reliable.

Key Reliability Metrics for Virgin Media M500

• Page Loading Speed: The M500 plan loads webpages in about 406 milliseconds. This ensures quick browsing on different websites, even for users with several devices connected at the same time.
• Daily Disconnections: Virgin Media M500 has an average of just 0.10 disconnections each day. This makes it one of the most reliable broadband providers, giving users stable internet service without many interruptions.

Virgin Media M500 customers who pick the Volt bundle get extra value. They get the WiFi Max guarantee for free. This guarantee means users can enjoy wireless speeds of at least 30 Mbps in every room. If the speed drops below this level in any area, Virgin Media will give users a £100 bill credit. This guarantee helps people in larger homes or those with many devices. It ensures reliable internet across several rooms and does not require extra monthly fees.

Customer Support Options for Virgin Media M500

Virgin Media provides several customer support features. These are made to improve your experience and make troubleshooting easier. Important customer support tools include:

1. Virgin Media Connect App: The Connect App is an easy tool for customers. It lets you run broadband speed tests, check device connections, and manage your WiFi settings. You can see how your network is performing in real-time. This helps you to improve your internet experience with better speeds and fewer interruptions. The app also helps you prioritise devices, making sure important ones get the bandwidth they need, especially in homes with lots of connected devices.
2. Support Channels: Virgin Media has several ways for customers to get support. You can use online chat, call for help, or visit Virgin Media WiFi hotspots across the UK. These options make it easy for you to get help whenever you need it, whether it's about billing or technical issues. Virgin Media can also send an engineer to assist with installation and troubleshooting, offering support if you need it.
3. Customer Service Quality: Virgin Media has a strong customer support team. They offer several help options, including the Connect App, which adds value for customers who want a dependable broadband provider. Whether you need to set up a new broadband connection, manage your home phone line, or improve speed with the latest Virgin Media hub, the support system is designed to meet your different needs.

Benefits of Virgin Media’s Independent Network

• Virgin Media provides service to more than 16 million places in the UK. They help new customers get fast and reliable broadband. Virgin Media uses its own cable network. This helps them fix problems quickly, without needing help from others. Their independence lets them offer high-speed internet deals like the Mega Volt Bundle. This bundle is at a good price, making it attractive for customers who want ultrafast speeds and a stable connection.

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Our Broadband Expert Review of Virgin Media M500 Fibre Broadband

Price: (4.5/5)

Virgin Media M500 Fibre Broadband offers great value at £33.99 each month, with no upfront setup fee. This price is a good deal for an ultrafast broadband package. M500 is an affordable option for those who want high-speed internet without spending too much every month. The cost does go up to £72 after the 18-month contract. However, new customers can enjoy the low starting rate, making it a popular choice for budget-friendly yet strong broadband.

Speed: (4.5/5)

Virgin Media M500 provides great download speeds of about 516 Mbps and upload speeds of 52 Mbps. This is perfect for streaming 4K videos, playing online games, and working from home. This speed can handle heavy tasks on several devices at once. It offers a smooth experience, even when many users are online together. But if you need higher upload speeds, you might want to check out Virgin’s Gig1 package for more demanding tasks.

Reliability: (4/5)

The M500 plan offers steady performance. It is backed by Virgin Media’s own cable network. This private network means there is less need for help from other companies, which helps avoid slow speeds during busy times. Virgin’s network usually has fewer service outages. According to Ofcom data, speeds often go beyond what is advertised. This makes M500 a reliable choice for busy households.

Router: (3/5)

Virgin Media offers two types of routers with the M500 package: the Hub 3 and the Hub 4. Both routers support WiFi 5 (802.11ac) and can connect to two bands: 2.4GHz and 5GHz. They work well for regular browsing, streaming, and gaming. However, they do not support WiFi 6, which could be an issue for homes with newer devices that need faster speeds. The Hub 4 has a better range because it has seven antennas inside, while the Hub 3 has only five. This means the Hub 4 can provide better coverage in larger houses.

FAQs About Virgin Media M500 Fibre Broadband