Sky vs Plusnet Broadband: Comprehensive Comparison

Sky and Plusnet are two leading broadband providers in the UK. They both offer broadband deals that stand out for different reasons. Sky is well-known for its high-quality services, which include Sky TV bundles and the advanced Sky Broadband Hub. On the other hand, Plusnet provides a more affordable option. It focuses on being simple and reliable, while also showcasing its Yorkshire roots.

Sky vs Plusnet Broadband – A Unique Comparison

When picking between Sky and Plusnet, it’s important to know what makes them different. Here’s a simple breakdown to help you see which provider is a better match for you:

Key Insights from the Comparison

• Sky Broadband is great for homes needing TV bundles, phone services, and advanced router tech. The optional Wi-Fi guarantee is helpful for homes with internet problems.
• Plusnet Broadband is perfect for those looking for cheap, simple broadband with better upload speeds. The free setup makes it a wallet-friendly choice for new users.

Pricing Comparison: Which Is More Affordable?

Sky and Plusnet have similar prices for full fibre broadband. However, their services are different in value.

Key Takeaways

• Plusnet is slightly cheaper for most plans. However, it does not include a phone line.
• Sky provides better value for homes that need landline services or extra features like Sky TV.

Broadband Speeds: How Do They Compare?

Both providers use the Openreach network for their full fibre broadband. They offer similar speeds.

Key Differences

• Upload Speeds: Plusnet has faster upload speeds. This makes it a good choice for people who upload large files or often make video calls.
• Speed Guarantees: Sky provides a promise of minimum speeds. If the speeds go below what they promised, users can get compensation.

Router Technology: Sky Max Hub vs Plusnet Hub Two

Both providers offer advanced routers. However, Sky is better because it has more features.

Sky Max Hub

• Released in 2023, it supports Wi-Fi 6. This means faster speeds and better handling of devices.
• It comes with mesh boosters to improve Wi-Fi coverage.

Plusnet Hub Two

• The BT Smart Hub 2 works well enough but does not have mesh features.

TV and Additional Features

Sky TV

Sky offers extensive TV bundles, including:

• Sky Sports, BT Sport, and TNT Sports are available.
• Sky Stream lets you watch TV without needing a satellite dish.
• You can get discounts if you bundle TV with broadband.

Plusnet TV

• Not Available: Plusnet stopped its TV services in 2021. This change makes Plusnet less attractive for families who want entertainment.

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Call Plans: Home Phone Options

• Sky includes a home phone line with all its broadband packages. You can also choose call plans for evenings, weekends, or international calls.
• Plusnet no longer provides phone line services. This makes it less appealing for people who need a landline.

Setup and Activation

Sky Setup

• Setup Fee: £5, which you will get back on your first bill.
• Installation: You can self-install for part fibre. For FTTP, a professional will install it.
• Activation: Many packages offer same-day activation.

Plusnet Setup

• Setup Fee: There is no charge for any plans.
• Installation: A pro must install full fibre connections.

Customer Service Comparison: Sky vs Plusnet

Customer service is very important when picking a broadband provider. Sky and Plusnet both provide support options. However, how well they perform can differ based on Ofcom metrics and Trustpilot reviews. Here is a clearer comparison:

Key Insights

Sky Broadband:

• Fewer complaints: Sky has just 20 complaints for every 100,000 customers. This is a big improvement compared to Plusnet.
• Higher satisfaction: Ofcom shares that 84% of customers are happy. This happiness comes from a clear plan to solve problems.
• Drawbacks: Even with fewer complaints, Sky’s Trustpilot score is low at 1.3 out of 5. A large 87% of reviews give it 1 star. People often mention issues like billing mistakes and slow response times.

Plusnet Broadband:

• UK-based call centres: Plusnet has a support team in Yorkshire. Many users like this because they want help from locals.
• Affordable plans: A lot of customers like the good mix of price and quality of service.
• Challenges: Plusnet gets a Trustpilot score of 2.1 out of 5. However, it still gets some complaints about its connection and slow issue fixing. Plusnet also has higher complaint rates, with 43 complaints for every 100,000 users, according to Ofcom data.

Verdict: Which Provider Is Better?

Choose Sky If:

• You are looking for TV bundles or a home phone line.
• You like advanced router technology with Wi-Fi 6 and mesh support.
• You care about good customer service and speed guarantees.

Choose Plusnet If:

• You want good value and a bit faster upload speeds.
• You like free setup and don’t need TV or phone services.
• You want a reliable service that is cheaper.

FAQs About Sky vs Plusnet Broadband