ServiceBox Heating Cover: What You Need to Know

Boiler cover
October 7th, 2025
ServiceBox Heating Cover: What You Need to Know

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ServiceBox gives people and landlords boiler cover for their homes. You can choose from different cover levels for your central heating. With this, you do not need to worry about big costs if your gas boiler or central heating system breaks. A lot of people believe home insurance takes care of these problems. But most home insurance policies do not cover expensive repairs for your boiler or heating system. ServiceBox is here to help when these things happen.

Their policies have boiler breakdown cover. You get annual servicing for your home. If you want extra help, you can add plumbing cover and home emergency cover. There are several levels of cover at ServiceBox. This lets people choose the one that fits them best. It helps you get a good balance between cost and the cover you need.

This guide gives you information on the range of plans for boiler cover. It goes over the usual costs, what is in the plan, and what is not. You will get to know what things people take into account before they get it. We also talk about why it is good to look at boiler cover and energy prices at the same time. This way, you can get the best deal.

What is ServiceBox heating cover?

ServiceBox heating cover is a type of insurance that helps with the cost of boiler cover and heating system repairs. It is like boiler insurance. You pay an insurance premium each month. When your boiler breaks down, you get help from a skilled heating engineer. This way, your heating system stays working, and you don’t face big repair bills.

Unlike standard home insurance, ServiceBox heating cover is made for your heating system. The protection you get depends on the level of cover you choose. With this cover, you can get help for the boiler, controls, flue, and the whole heating system. Sometimes, it also gives plumbing cover for your drains and pipes.

  • A yearly checkup and regular care for your boiler are part of the plan.
  • You get either an unlimited number of callouts or a lot of callouts each year. It depends on the cover level you pick.
  • Breakdown cover will pay for boiler repairs and new parts if you need them.
  • You can call for emergency help for leaks, when your heat stops working, or for other urgent problems.
  • Prices will be different based on the age of your boiler and the excess amount you choose.
  • Landlord cover can be added. This gives you Gas Safety Certificates.

What levels of ServiceBox heating cover are available?

ServiceBox lets you pick from a few cover options. Each cover level gives you a different level of protection. These help you if there is a fault or an emergency.

Plan Level of Cover What’s Included Annual Service Typical Cost*
Boiler Cover Boiler-only Covers boiler, flue & controls, plus boiler repairs Yes ~£9–£12/month
Central Heating Cover Boiler + heating Adds radiators, pumps, hot water supply, thermostats Yes ~£13–£16/month
Complete Plan Boiler + wider systems Boiler, heating, plumbing cover, drains, home emergency cover Yes ~£18–£22/month
Landlord Cover Boiler & heating for rental properties Gas Safety Certificate, annual servicing, and compliance Yes ~£20+/month

The cost of boiler cover can be different for everyone. It will change based on the age of your boiler. How many times it gets serviced before will also matter. The amount of excess you choose will make the price go up or down. Some companies offer deals or discounts that can cut the price. When you look for boiler cover, think about these things. This way, you can get the best deal for you.

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What is included with ServiceBox heating cover?

  • You get an annual service or a yearly check-up for your gas boiler with annual boiler servicing.
  • The plan gives you boiler breakdown cover. You get as many emergency callouts as you need.
  • If any parts break, you get new parts and repairs for your boiler.
  • If you choose a higher plan, the comprehensive cover will help with more things. This may include drains, wiring, and plumbing cover.
  • Your gas boiler protection can be used with combi, system, and regular boilers.
  • These policies are a type of insurance. The Financial Conduct Authority looks after them.
  • You can pick how much excess to pay. There are low and high options, so you can use what works best for you.
  • You will get help from trained engineers. They work on boilers and give you reliable cover.

What is not covered?

  • You can get a full boiler replacement or a new boiler installation.
  • This covers systems that do not use natural gas. It also includes oil, LPG, biomass, electric systems, or heat pumps.
  • The policy will not pay for any problems found before you get it.
  • The policy does not pay for cosmetic damage or upgrades. Only damage linked to a failure is covered.
  • A place that is not a home, or a mobile home, will not be covered.
  • Problems listed as not covered in your full details of the policy are not included.

What is not covered

How much does ServiceBox heating cover cost?

The cost of boiler cover can go up or down. Here are some price ranges to help you get an idea:

  • A boiler-only cover plan costs about £9 each month.
  • A central heating cover plan costs about £13 each month.
  • A complete cover plan costs about £18 each month.
  • A landlord cover plan costs about £20 each month.

Pricing depends on:

  • Age of your boiler — if your boiler is old, you may have to pay more for insurance.
  • Amount of excess — if you pick a higher excess amount, you will get to pay less each month.
  • Number of callouts allowed.
  • Sometimes, you can get promotions, like a free boiler service in the first year.
  • The cover level you pick is important — you can pick a basic plan or one with comprehensive cover.

How does ServiceBox compare with different providers?

Feature ServiceBox British Gas HomeCare EDF So Energy Hometree
Entry Price ~£9/month ~£19/month ~£12/month ~£10/month ~£12/month
Annual Service Yes Yes Yes Yes Yes
Unlimited Callouts Yes Yes Yes Yes Yes
Central Heating Repairs Yes Yes Yes Yes Yes
Plumbing Cover Yes (higher plans) Yes Yes Yes Yes
Boiler Replacement Not included Not included Not included Not included Not included
Regulation FCA-regulated FCA-regulated FCA-regulated FCA-regulated FCA-regulated

ServiceBox can cost less to start than British Gas HomeCare. Both give you comprehensive cover if you pick the higher plans. There is a big difference in how each one works. British Gas uses its own team of engineers. ServiceBox works with trusted partners to offer you reliable cover.

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Why compare boiler cover and energy prices together?

  • Compare boiler cover: You need to see which plan has the level of protection you want. Spend some time to read what each one offers. It will help you choose the best plan for you.
  • Compare energy prices: Switch your energy supplier if you want to lower your bills at home. You can use the money you save for your insurance premium.
  • Combine both: If you do regular checks and maintenance on your boiler, it is less likely to break down and need expensive repairs. You can also lower bills from high energy use.

FAQs about ServiceBox heating cover

Does ServiceBox heating cover include an annual service?

Yes, all the plans include an annual service for your gas boiler. A registered heating engineer will come each year to do this for you. This helps make sure the gas boiler is safe. It also helps spot problems early. That way, you do not have to pay for expensive repairs later on.

Can I make unlimited callouts?

ServiceBox gives you emergency callouts when you need help. The number of callouts you can get will depend on your level of cover. Most of the time, there are no hidden fees when you ask for support. But, there may be limits to how many times you can use emergency callouts.

How do I make a claim?

Claims can be made through the ServiceBox helpline or by using the online portal. When you call, you get help with boiler repairs from the engineers who come to you. They may do a quick and economical fix for your boiler if needed. If there is a leaking gas supply pipe, ServiceBox engineers will get help from the national gas emergency service.

What do customers say about ServiceBox heating cover?

Customers say this boiler insurance is good because you pay less compared to other companies. The breakdown cover does not come with hidden fees. A lot of people like that the engineers are helpful and the emergency callouts are quick. But just like other boiler breakdown cover, this policy will not pay for a full boiler replacement.

Are boiler cover and central heating cover the same thing?

Not really. Boiler cover keeps the boiler, its controls, and the flue safe. Central heating cover looks after the whole heating system. This means the radiators, pumps, and hot water. A more comprehensive plan might also help with things like drains, electrics, and plumbing cover.

How do I choose the best plan for my home?

The age of your boiler, how much you use it, and the chance of expensive repairs are things to think about. If you have a new combi boiler, a simple boiler service plan may be a good option. For older boilers, you should look at a boiler service plan that offers comprehensive cover. This gives you protection from problems that could happen. Families who want the most protection for their home will want a complete plan.

Are replacement parts included?

Yes, most ServiceBox plans include replacement parts if something breaks and it needs to be fixed. You should read the full details of your policy. This helps you know what parts are included at your cover level.

What happens if my boiler is beyond repair?

If the person who looks at your boiler says it will be too much money to fix, ServiceBox will not cover buying a whole new one. You will need to get a different boiler from a boiler installation company.

Are there discounts available?

Yes, ServiceBox can sometimes offer lower prices to new customers. You might get a free boiler service in your first year. If you choose to get a boiler installation along with cover, that can be the best deal.

Is ServiceBox heating cover regulated?

Yes, ServiceBox is run by the Financial Conduct Authority. This means you can feel safe the company will treat people fair and things will always be clear. The policies from ServiceBox are a type of insurance. Your documents will show the full details, like what the excess amount is and if there are any claim limits.

Is ServiceBox heating cover worth it?

For people who want reliable cover that doesn’t cost as much as some big brands, ServiceBox can be the one to go with. It offers a clear range of plans, does annual boiler servicing, and helps you handle expensive repairs. This lets you feel peace of mind for you and your family. When you look at ServiceBox next to different providers, like British Gas HomeCare, you feel sure you get the best deal for what you need.

How do I sign up for ServiceBox heating cover?

Signing up for ServiceBox heating cover is simple. You start by picking the cover level that is good for you. You can choose a plan for the gas boiler only, go for central heating cover, or pick a bigger plan that covers plumbing and electrics too. After you decide on your plan, you need to give some details about your gas boiler to them. Tell them how old the gas boiler is, give its service history, and share what type it is, like if you have a combi boiler or a system boiler.

You choose the payment method that works best for you. Most people go with a monthly direct debit because it is simple and easy. But you can also pay once a year if that fits you better. Your insurance policy documents will show the level of protection you will have. They also show the excess amount you pick and give the full details of what is and is not covered. Some people can get discounts, like a free boiler service in the first year.

Is ServiceBox heating cover available nationwide in the UK?

Yes, ServiceBox gives reliable cover in many places in mainland England, Scotland, and Wales. The company has Gas Safe engineers for emergency callouts in most areas. But there can be limits, and people who live in places far away may not get help as fast. It can also be tough for them to work with people who live in mobile homes or homes that do not follow normal standards.

If you are not sure, you need to check your postcode when you sign up. This way, you can find out if ServiceBox covers your area. ServiceBox covers most homes, but you should read all the terms to be sure your place is in their range of plans.

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Correct as of 2 October 2025.

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