Fuse Energy vs Scottish Power – Which Supplier Is Better?

Who Are Fuse Energy and Scottish Power?

Fuse Energy

• Parent Company: Fuse Energy
• Customer Base: A new energy supplier that is growing in the UK energy market
• Headquarters: England, UK
• Main Services: Supplying electricity, offering renewable energy, and smart meters
• Renewable Electricity Commitment: Options to provide 100% renewable energy

Fuse Energy is a new supplier in the energy market. They offer great prices and green energy tariffs. Fuse Energy is committed to providing excellent customer service and accurate billing. Users can easily manage direct debit payments and meter readings with a mobile app.

Scottish Power

• Parent Company: Iberdrola
• Customer Base: More than 5 million homes
• Headquarters: Glasgow, Scotland
• Main Services: Gas, electricity, solar panels, smart meters, and charging solutions for electric vehicles
• Renewable Electricity Commitment: 100% of electricity is made from wind

Scottish Power is one of the largest suppliers in the UK. They provide both gas and electricity, unlike Fuse Energy. They offer different tariffs in several categories. These categories include fixed, variable, and green energy tariffs.

Energy Prices and Tariff Comparison

The level of the energy price cap, set by Ofgem, affects standard variable rates. From 1 April to 30 June 2025, the cap will be £1,849 per year. This is higher than the £1,738 cap that was in place from January to March 2025.

Standard Variable Tariff Prices (Correct as of March 2025)

• Fuse Energy offers a lower electricity rate of 23.91p per kWh, while Scottish Power’s rate is 27.50p per kWh.
• Scottish Power supplies both electricity and gas, but Fuse Energy only offers electricity.
• For gas, Scottish Power charges 7.05p per kWh, along with a daily standing fee of 33.20p.
• Neither supplier has exit fees for regular variable tariffs.

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Fixed Tariffs Comparison

• Fuse Energy offers lower fixed electricity prices. They charge from 22.80p to 23.51p per kWh. In comparison, Scottish Power charges more, between 25.50p and 26.20p per kWh.
• For gas, Scottish Power has prices from 6.60p to 6.80p per kWh. Their daily standing charges are between 32.80p and 33.00p.
• Fuse Energy has smaller exit fees. They charge £50 for each type of fuel. On the other hand, Scottish Power charges between £75 and £100 for each fuel.

Customer Service and Reviews

Trustpilot ratings show what customers think about their experience and how satisfied they are with billing.

• Fuse Energy has a higher TrustScore of 4.6 out of 5, while Scottish Power has a TrustScore of 4.3 out of 5.
• Scottish Power receives more 1-star reviews, making up 17%, while Fuse Energy only has 6% of such reviews.
• Scottish Power provides phone support, but Fuse Energy mainly offers help through email and its app.

Complaints Per 100,000 Customers

Tracking customer service information and complaints allows us to see how different energy suppliers provide support. Ofgem shows the number of complaints for Fuse Energy and Scottish Power, measured per 100,000 customers.

• Fuse Energy gets fewer complaints for every 100,000 customers than Scottish Power.
• Common questions are about billing mistakes and differences in meter readings.
• Customers of Scottish Power face more issues with delays in the switching process and problems with grid connectivity.

Customers can share their complaints with both suppliers. They can do this through email, by calling the customer service team hotlines, or by using online forms.

Billing and Payment Methods

• Fuse Energy takes only direct debit payments. Scottish Power provides more payment choices.
• Scottish Power helps customers with prepayment meters. Fuse Energy does not offer this support.

How to Submit Meter Readings

Submitting your meter readings is important. It keeps your bills accurate and stops errors in your energy use. Fuse Energy and Scottish Power allow their customers to send in readings through their mobile apps or online websites.

Submitting Meter Readings to Fuse Energy

1. Sign in to your Fuse Energy app or online account.
2. Find the Meter Readings section.
3. Enter your most recent electricity meter reading.
4. Confirm and send it. You will see the updated usage on your next bill.

The most important thing is that Fuse Energy does not provide gas. This means customers only need to send in their electricity meter readings.

Submitting Meter Readings to Scottish Power

1. Log in to your Scottish Power account online or through the mobile app.
2. Click on Submit a Meter Reading.
3. Type in your most recent electricity and gas meter readings.
4. Confirm and send it to refresh the current prices on your bill.

Scottish Power helps you with your gas and electricity readings. If you have a prepayment meter, you do not need to manually send your readings.

Submitting meter readings on time helps manage energy usage. This is very important, especially now with changing market conditions like the energy crisis.

Smart Meters and Energy Efficiency

• Fuse Energy gives smart meters for electricity use. However, they do not offer smart meters for gas.
• Scottish Power provides smart meters for both electricity and gas. This helps customers track their energy use for dual-fuel.
• Scottish Power also has time-of-use tariffs. With these plans, people can lower their bills by using energy during off-peak times.

Installing a smart meter can help reduce your carbon footprint. You can view your energy usage in real-time, which makes it simpler to monitor how much energy you are using. This is especially useful for people switching from Rebel Energy, Octopus Energy, or EDF Energy to Fuse Energy or Scottish Power.

How to Switch and Save on Energy Bills

1. Compare Energy Tariffs
   • Variable vs fixed tariffs – Fuse Energy offers affordable electricity, while Scottish Power provides deals for both gas and electricity.
2. Check Your Contract Terms
   • If you leave Scottish Power, you will face higher fees. In contrast, Fuse Energy has lower fees for fixed contracts.
3. Provide Meter Readings
   • To ensure accurate billing, remember to send your meter readings before you switch.
4. Set Up Payments
   • Both companies require you to set up direct debit. This makes payments simple.

FAQs About Fuse Energy vs Scottish Power

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